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1st American Card Service Complaints & Reviews

1st American Card Service / I am definitely disappointed with the lack of professionalism, inconvenience, time wasted, and the outcome of all this

Co

Before doing business w/ 1st American Card Service, I had NO EXPERIENCE w/ the credit card processing industry. I thought I had made this point very clear when initially speaking to a rep and asking what my estimated monthly fees would look like. Not ONCE was the “gateway fee” mentioned, nor was it put on my application (the company fills in some information for you). 1st American states that this fee was listed on the Purchase Agreement, so basically it’s my fault that I missed it. Again, being new to this whole thing, AND specifically asking what my monthly fees would be...

1st American Card Service - California, Murrieta or Temecula / INCOMPETENT company

Before doing business w/ 1st American Card Service, I had NO EXPERIENCE w/ the credit card processing industry. I thought I had made this point very clear when initially speaking to a rep and asking what my estimated monthly fees would look like. Not ONCE was the “gateway fee” mentioned, nor was it put on my application (the company fills in some information for you). 1st American states that this fee was listed on the Purchase Agreement, so basically it’s my fault that I missed it. Again, being new to this whole thing, AND specifically asking what my monthly fees would be...

1st American Card Service - California / Misrepresentation

I've been using 1st American Card Service for almoust 4 years. A few months ago I audited my books and discovered that the charges averaged 4.5 to 5.3%!!! I had contacted the 1st American Card Service and the Redwood Merchant Bank for the explanation and received none. The Redwood Bank could not even explain their own convoluted statement and the meaning of the fees. I wrote to the 1st American Card Service and the Redwood bank - no reply. I have been using another provider for the past 2 months and my fees dropped almost in half! 1st American Card Service overcharged me by several...

1st American Card Service / Merchant Card Service provider will rip you off.

I signed up with this company November 9, 2009. I was told that as a seasonal merchant (I do shows only), I would be charged $15 for the the first $1000 of sales and an additional fee in proportion to that over $1000. I was charged more than $15 for my first $1000 and then for and additional $183 in sales, they took another $10.87 which is not proportionate! I was told there are no other hidden fees. No fee to put my account on hold, which I can do for as long as I like. No fee to reinstate and no cancellation fee. I put my account on hold November 30, 2009 and got a $34 charge on Dec. 3, 2009...

1st American Card Service / Very shady - stay away

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On May 7, 2009, I called First American Card Services for information on a credit/debit card terminal for my business. I told them that I wanted to accept both debit and credit cards, all major credit cards, and that I would like to put two merchant accounts in one machine. I wanted it to be wireless since I sell at points away from home. The salesman, Brian, told me that I could do all of these things-no problem. So he sent me the paperwork, I filled it out and returned it. On May 8, I was approved, as was my son who was the second merchant on the machine. I was told that the machine would be...

1st American Card Service - California, Murrieta / merchant services

Em

On May 7, 2009, I called First American Card Services for information on a credit/debit card terminal for my business. I told them that I wanted to accept both debit and credit cards, all major credit cards, and that I would like to put two merchant accounts in one machine. I wanted it to be wireless since I sell at points away from home. The salesman, Brian, told me that I could do all of these things-no problem. So he sent me the paperwork, I filled it out and returned it. On May 8, I was approved, as was my son who was the second merchant on the machine. I was told that the machine would be...