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Consumer Complaints & Reviews in Santa Rosa, California, United States

Best Buy — service

Worst service ever. I purchased two oculus go and the promotion was a free case. When I went to pick up there was only one case. The service person and the manager both lied and said I had to add the cases separately to my cart, which again is a lie. When I explained that I did not place...

Santa Rosa Consumer Electronics  · Jan 07, 2019

Safeway — netspend cards

My 15 yr old daughter went into a Safeway and purchased a net spend reloadable gift card. Turns out you need to be 18 years or older to be able to activate the card. So I brought the card back to Safeway to return it and I was greeted with a negative attitude from the assistant manager. We...

Santa Rosa Credit Cards  · Oct 26, 2018

Rewards Zone — I subscribed for the silver offer and was supposed to receive a $1000 visa gift card

Now i have books on their way but the website wont let me continue or claim my gift card and im starting to think this is a scam. Finished my subscription yesterday for the silver offer and then the site went down before I got my confirmation. Called I can read book club and the lady I...

2 comments Santa Rosa Online Scams  · Oct 09, 2018

Kids Foot Locker — service

I was blocked at door and told the store was closed. It was 5:53, i told them they couldn't close early i still had 8 minutes. The proceeded to tell me they were closed. They refused to give me names until security came. Both name tags said Isabelle. One said Isabelle was her name and the...

McDonald's — manager

The manager is yelling at the employees that have just arrived. Just because your a manager doesn't give you the right to yell st the employees and talk bad about them .. not coming to this McDonald's anymore. The manager continued to argue with them.. she's blonde and white skin tone. The...

1 comments Santa Rosa Airlines  · Oct 03, 2018

Aarons Furniture — customer service & delivery

My husband and I went into aaron's last week and ordered a fridge ice maker combo 2 b delivered on 10/01 the 1st day in r new home. After waiting all day, with no delivery my husband arthur lopez, call the santa rosa, california store. And r told there is no one 2 deliver r fridge. After...

Santa Rosa Retail Stores  · Oct 02, 2018

Ford Motor Company — advertisement

I would like to complain about your commercial completely spoken in Spanish. I feel offended by it. It is being broadcast in the United States and I feel the adds should be in English. I am actually in the market for a new car. I will not consider buying any of your product. I will buy a...

Safeway — bakery

From the start it was a mess. No one seems to be on the same page, I wanted to have an image put on my cake and got a million different stories from the machine not working, to the image request not possible for them to do. Today was the last straw. I called to make a minor change to my...

Santa Rosa Food  · Aug 31, 2018

Jim Bone Nissan of Santa Rosa — sales

Date of Incident: Feb 2018 I am 80 years old and recently lost my husband who would have prevented the ELDER ABUSE I've endured with JIM BONE. My late husband and I had an SUV which was purchased from JIM BONE NISSAN and I took it in for service as I routinely have always done. They told...

Santa Rosa Car Dealers  · Aug 09, 2018

Safeway — employee actions toward other employee

Saw an employee named Jacob act and treat another employee like he had mental retardation, imitating the speech impediment and making crude motions toward him then walking off. Heard the other employee state that was very disrespectful and unprofessional then just continued to work a...

Sears — refrigerator

Broken refrigerator and they have no showed several times and then cancelled appointments. We have a contract for repairs etc. and he finally came and has to order a compressor and doesn't even have a time slot for someone to put it in since they are so short of help etc. We are without a...

Santa Rosa Online Shopping  · Jul 24, 2018

Yoplait — oui yoplait

I tried the new Oui Yoplait yogurt and love it! I'm so tired of Greek yogurt this and Greek yogurt that... they're loaded with cornstarch. Lovely little Oui... the only problem is the foil cap, or top, on each glass container. You can't tear it off! And... when you try, little flecks of...

1 comments Santa Rosa Food  · Jul 12, 2018

Safeway — store manager complaint

The Safeway located at 2751 4th St Santa Rosa, CA 95405, has a store manager and other managers that on many occasions have gotten frustrated at customers and myself for making them do "extra work" they don't want to do. I also experienced a Checker tell me that it's a waste of her time to...

1 comments Santa Rosa Employees  · May 29, 2018

Staples — customer service

I went into this Staples to get toner for my printer. During my time in the store not 1 employee acknowledged me or asked if I needed help. When I went to check out the employee Denzel never acknowledged me during the full transaction. He was texting on his phone the whole time from the...

Santa Rosa Business & Finances  · May 20, 2018

Jack in the Box — nightmare service staff

After throwing my change at me at the drive through, without an apology, and forced me out of my car, then giving me the wrong order I walked in and asked for a manager and this young hispanic woman flipped me off, called me an [censor], and told me to "[censor]ing eat at home". She...

Santa Rosa Fast Food Restaurants  · Apr 08, 2018

Safeway — dogs in the store and in shopping carts

February 24, 2018 at 6:30 pm. In spite of numerous signs saying no dogs allowed except service dogs, there are many small dogs allowed in all Safeways, but this is the one I use most. This evening a woman had her small, barking, poodle in the cart as she shopped, when I got to the checkout...

1 comments SANTA ROSA Food  · Feb 24, 2018

Jack in the Box — eggrolls

Before ordering the egg rolls at the Jack In the Box drive through, i asked to clarify whether they were Vegetarian. The woman insisted they were. My sister who is allergic to meat took a bite and had an allergic reaction to it. Please inform your staff what foods are vegetarian because...

Santa Rosa Fast Food Restaurants  · Jan 23, 2018

Groupon.com — me spa 80-minute signature massage

I don't like this spas policies and customer service. I woke up with a head cold and they would not allow me to reschedule my appointment. Instead they are redeeming my Groupon which was $130 because I did not cancel within 24 hours as is there policy. That is a lot of money and a waste...

Santa Rosa Health & Beauty  · Nov 06, 2017

Old Navy — management rude attitude

I was buying 2 pants ( ultimate slim) and it was tag on sale with $29. Some are placed on these table like fixture with a different price on it. I believe it was $39.99. So I called the attention on one of the sales lady/merchandiser. She was very nice and told us wait a minute and and ill...

Santa Rosa Employees  · Oct 29, 2017

Ford Motor Company — transmission

In santa rosa california so me a lemon... They sold me a ford focus titanium.2014 nalin recalled the transmission is shot I had a replaced and two weeks later shot again. The car only has 20, 000 miles on it can you believe that car is a piece of [censor] it's dangerous I feel unsafe put...

Private Residence — santa rosa california management

The Ups manager in Santa Rosa California, Is very rude and disrespectful to clients . My package has been sitting in San Leandro for several days prior to the fires in the northbound . When both myself and my brother inquired about the package and said we would drive there to pick it up...

Santa Rosa Other  · Oct 14, 2017

Western Dental — crown

I have been working on getting a crown for my tooth for months now. 4 times we have had to attempt placement of the crown and remold the crown, send it in and wait for it to come in again. This was a lot of pain and a lot of lost work. Finally when I'm ready to give up, it fits, to last...

Santa Rosa Dental Services  · Sep 27, 2017

Vicki Jackson — gift ordering

It is hard to complain for two reasons, 1) I LOVE my box and 2) you have a customer service that actually answers the phone. The problem is that I want to order a single box as a birthday gift and can not do it. Why?? Don't you want your subscribers to be able to send a great gift and then perhaps someone else will sign up?? This is frustrating to me.

Santa Rosa Cosmetics  · Sep 26, 2017

Safeway — night cashier rudeness

Date of incident: 9/13/17 Client number: [protected] Description I was shopping at my local Safeway late last night (approx 2:00 am). This Safeway location is Yulupa Ave, Santa Rosa, CA 95405. I live less than a block away and have shopped there since 2001. I walked in and had a short...

Santa Rosa Products & Services  · Sep 13, 2017

La-Z-Boy — sofa bed

Purchased from Santa Rosa, CA store on July 3, 2017 Delivered August 17, 2017 After taking off two interior doors and struggling to get the sofa into my guest room, delivery guys found Inner structure of sofa bed was broken so had to take doors off again and take it back to warehouse for...

Santa Rosa Furniture  · Aug 26, 2017

Safeway — cashier

Tonight at the Safeway store In Santa Rosa ca in college ave.. I was completely embarrassed. I Shop at Safeway ever other day but tonight made me rethink. I usually shop at the one located at Marlow but had my 5yr old son with me so went to the one closer to my home. Big mistake!... my...

Santa Rosa Scam & Fake Checks  · Aug 14, 2017

Husqvarna Viking — designer diamond royale sewing machine

Sept. 2016 I purchased this machine new for over $7000+ Trade in of Pfaff Creative. It has approximately 48 hours on the machine, and has been in the shop for the 4th time. About half of the hours on the machine are the technicians trying to reproduce my problems. They state every time...

11 comments Santa Rosa Other  · Jul 08, 2017

Dollar Tree — unsafe consumer and employee conditions

I was in the Marlow Rd, Santa Rosa California store and was shocked at the dangerous conditions that I saw. I took several pictures of the isles that had items thrown everywhere. Boxes piled on boxes. The store room door was open and I was in complete disbelief at its conditions. I took...

Santa Rosa Retail Stores  · Jun 17, 2017

Motel 6 — room

Complaining about room 146 Cleveland ave. Santa Rosa CA. The room had been smoked in before. Tub didn't drain. Dirt on the floor. No table and chairs. Was probably the worst experience I've had with motel 6 ever. Completely unsatisfactory experience. I will probably never stay in one of...

Santa Rosa Hotels  · Jun 02, 2017

Apria Healthcare Group — customer service

This is the WORST place to deal with. My daughter has Lou Gehrig's ALS and after 3 weeks and a lot of my phone calls to them they promised a hospital bed to be delivered today. I got a phone call at 9AM telling me that they would be here at 1 PM. I took her old bed apart so that they would...

First American Home Warranty / First American Home Buyers Protection Corporation — first american home warranty nightmare

My HVAC system was never repaired. Going on 5 months. First American Home Warranty (FAHW) is not what they represent themselves to be. When you open a service request, it takes them 48 hours or longer to schedule an appointment to come to your home. The problem, what ever it is, will not be...

Santa Rosa Other  · May 22, 2017

Costco Wholesale Corporation — vizio e500i-b1 television

We purchased this TV on 2/01/2015. We recognize that this TV is out of warranty and it is now broken. We researched the internet and discovered that our problem had occurred to numerous consumers. The picture screen goes black and at random. Our TV cannot be watched on a reliable basis and...

Santa Rosa TV, Music & Video  · May 06, 2017

The Salvation Army USA — donations — pick up

I had made arrangements to have some furniture picked up that we were donating, and these three young male SA employees show up almost at the end of the 3-hour pick up window, which I didn't care so much about--what I cared about was the rude and unprofessional behavior I encountered when...

DirecTV — service

we recently moved and wanted to transfer our service, we have had Direct TV many years and have moved several times. we had an apt set up for the same day as our move, my wife brought a TV and all the boxes we wanted hooked up 5 In total. when the service tech arrived he said he needed all...

Santa Rosa Satellite & Cable TV  · Apr 29, 2017

Volkswagen — birds & the bees commercial

I am appalled! I was watching tv with my kids when this commercial came on. They asked me what was going on with the car. My oldest i'm sure knew what was going on. He doesnt need to be getting any funny ideas from a car commercial! What happened to vols wagon being the peoples car? Definitely wish...

1 comments Santa Rosa Car Dealers  · Apr 28, 2017

Costco Wholesale Corporation — costco fast food department

In Costco Santa Rosa #41 1900 Santa Rosa Ave 95407 My Family and I had Gotten bad Service ordering a Pizza that after 30 min the guy has no idea about it so they made me wait for another 20 min also i bought two strawberry sundaes and the guy with name of Jose made them so bad that i had to...

Santa Rosa Food  · Apr 04, 2017

American Eagle Outfitters — jeans

My daughter and I both just bought new dark jeans and they smell horrible! We have washed them 3 times and they still stink. Looking online people have said it is probably formaldehyde which is cancerous. I've been shopping at AE for 20 years and have never had such an issue. We would both...

Santa Rosa Clothing, Shoes & Acc  · Apr 04, 2017

CBI Reviversoft — unauthorized charges

I received to charges on my redwood credit union credit card that were not made by me. CBIREVIVERSOFT.COM $59.98 CBIMARESBYTES.COM $24.95 I want them removed. How did happen? I had more trust in using on line internet. I am very upset with this fraud and will have to report it if this i...

Santa Rosa Unauthorized Charges  · Mar 10, 2017

Kentucky Fried Chicken [KFC] — health & safety guidelines / food quality / cust service

Hello, We bought a large family meal tonight, which included: lg bucket frued chicken, mashed potatoes/gravy, mac-n-cheese, coleslaw & corn on the cob. We will never eat your food again, ever. We experienced all of the following: 1. X 3- 6-7" black hairs inside the sealed bucket of...

Santa Rosa Food  · Mar 04, 2017

Sears Stores — payment not received

I bought a washing machine for $1259.00 on Jan 17. I cancelled the order the next day. I was told they could not credit my debit card that I used and Sears would send me a check with in 2 weeks. I did not receive any check. I called the store and spoke to Ivan whom I bought the machine...

Santa Rosa Washing Machines  · Feb 14, 2017