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Online Shopping Complaints

All Things Trending / Trending Beauty / Overcharge

All Things Trending / Trending BeautyI have ordered a simple mascara on the 18.02.2019. It said that the product was free, all I had to do was pay shipping. However, when I checked out with all my card details the amount that was taken was nearly 50$. I never authorized this payment, all it was showing was 1.95$ for the...

Costway / Damage item and delivery box damage at door

joey jackson on Feb 19, 2019

CostwayI received my item tonight by ups on 2/19/2019. Costway 17.6 twin-tub washing machine blue and white. first the bottom of the box fell out, 2nd when check the machine the side hose for the water was badly bent and has yellow paint on it. Also the cover for the spinner does not snap close...

ShopGoodwill / Shipping & Handling non-standard and price gouging

DJAatx on Feb 19, 2019

I have been buying on for a while now. There are so many inconsistent business practices, some of these stores come across as greedy. Shipping - One location has a reasonable price to ship a small box and the other is 2-3x the price. When asking for a better rate - some...

AliExpress / ASTONVILLA Professional 4/4 Maple Wood Violin set with carrying case

Ruth Sobande on Feb 19, 2019

AliExpressI made an order on 11-11-2018 from Adventure-Club Store. I didn't get my order and I opened a dispute. Days later the seller begged me to close dispute that my order will soon arrive. I close dispute. And till 19-02-2019. I have not received my order yet. 我于18-11-2018从Adventure-Club Store订购。 我没有得到我的订单,我开了一个争议。... / Appalling Customer Service

Angela Lapping on Feb 19, 2019

I ordered a size 8 dress. When the garment arrived and I measured it - it is around a size 14. I have now contacted customer services 4 times. They say they will respond to you within 2-3 days. I am still waiting 12 days later. All I want to do is return the item and receive a refund. I...

Shoespie / an order

Tammie Bratcher on Feb 19, 2019

I ordered a purse around February 4 2019, but I didn't receive an order number, confirmation number or anything to show that I ordered the item. After I submitted the order, I assumed that I would get an order number. There wasn't anything at all sent to my email about the item, whether my...

Etsy / Account deposits

Melissa Black-Tarasoff on Feb 19, 2019

These idiots need to be shut down. No phone number to contact them for account issues and emails get unanswered or go in circles of not answering questions or complaints. They have literally held my deposits hostage since 2018. They blame it on my bank but they are depositing than...

AliExpress / 100 cm led wall lamp

Sergey Bykov on Feb 19, 2019

The lamp I ordered has arrived well packed but absolutely dead. I ensured that all wires connected properly and AC power reaches the power a DC converter. Then took pictures, and opened a dispute. The seller gave me options to refund money or replace faulty lamp with a good one, which I...

AliExpress / even customer service lie to you. order number:- [protected]

maldj on Feb 19, 2019

I have been trying to cancel an order for approximately two weeks. I have contacted their 'customer service' over this issue several times but to be honest they are no help even if you can get them to understand what you are saying in their 'chat'. You try to reply to an email supposedly...

Black Arrow Express / shopee order

Edux on Feb 18, 2019

I ordered an item from Shopee. Checking constantly on the tracker logistics, someone named Raymond Mayuyo supposedly delivered my item last Feb15 but I did not receive any message or call about it. The following day, the consignee did not even message me either prior to delivery that it's being sent out.Now the item that I ordered is marked as RTS. / accessories

Zeinab ahmed on Feb 18, 2019

I placed my orders more than 2 months and it did not come I want to refund all my purchase but wish site does not allow that it allows my to refund some only. What shall I do now I can't wait more as it's not my fault I need my money back. Now it says my account flagged as misuse of the...

Stylewe / missing shipment

Style We Dresses on Feb 18, 2019

I ordered 3 dresses from StyleWe. I waited for a confirmation receipt and tracking number. After waiting for the confirmation I decided to contact Customer Service. I was given an "Invalid" tracking number with FedEx. I emailed Customer Service again and let them know the tracking wasn't...

Jumia / laptop order number [protected]

Rajiv Patel on Feb 18, 2019

Hello, I purchased the above laptop from Jumia in January. Was advertised as new with new OS. Warranty one year and refund. Initial issue was an obvious scratch on the cover. Second issue was operating system crashing and not updating indicating not original. Took the laptop back after I...

DealExtreme / the seller will not my money back and dx do not give response

seryir on Feb 18, 2019

Order number: [protected] The seller is not interested in me, not interested and irresponsible. I tell you to get my money back, the dealer doesn't answer. Send the product I say the seller does not respond. But no more I don't want to. The seller is not honest. I want to be...

AliExpress / order id : [protected]

AJ Sakai on Feb 18, 2019

Have not received my goods or refund as promised by customer service on AliExpress. I am owed either 50 battery or $430 AUD. I was unable to pick the item up due to the lack of customer support from the seller nor was I notified of where to pick it up until it had been returned to the... / 2 trail game cameras

Wolfden on Feb 17, 2019

I recieved the 2 trail game cameras but neither worked. Was told they would refund the money, but has not happened. It's been 2 months and now after 6 emails they won't answer back any more. They said I abused their refund policies. The company refunded 9 items that I ordered for Christma...

Pier 1 Imports / canceling an order

Pooh7 on Feb 17, 2019

I ordered 5 items and my husband and I decided to cancel. I checked my acct and there was no shipping tracking number given and had not been shipped out. I called and was on hold for quite a lengthy that I chose the option to text because it said you get "faster results"...more than 8...

My Mower Australia / no goods received, refuse to respond and cannot contact

Lawn-Mower on Feb 17, 2019

Purchased a lawn mower online from an Australian business called who are registered as OM Depot Pty Ltd from Riverhills in Qld. Sent them a copy of the online transaction receipt as required as well as a follow up email to advise payment had been made. Got no response. 2 days later...

AliExpress / wrong item received, refund was canceled by store, aliexpress support decision of fraudulent store

Anonymous Advicer on Feb 17, 2019

Wrong item received, contacted seller and asked for a refund from the store. I submitted photo evidence from the package together with the wrong item which I received. To my surprise the refund was canceled by the S925 Store on and the seller said you have received item. ...

AliExpress / selling refurbished/defective phones with brand new tag

Somshkr Others on Feb 17, 2019

Seller is selling refurbished defective phone with brand new label. I have checked with oneplus customer service that warranty is expired and also shared video of microphone is not working but AliExpress rejected my dispute. I have tried to escalate this issue to as much as possible through...