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Hotels Complaints | Page 8

Best Western Empire Élysées Paris / racial slur by best western staff

Do
Jun 11, 2018

Dear bw group, Hello! I had booked my stay from may 20 to may 25, 2018 and paid in advance at hotel best western empire élysées, 3 rue de montenotte, pincode - 75017, paris, france (phone: 33-01-[protected]). I was very much aware of the online booking conditions of the hotel and that it wa...

Monal Resorts Mount Abbot, Uttarakhand, India / service

Pa
Jun 11, 2018

Me and my family went to spend some days in the midst of nature. But all our expectations were shattered . The room was not at all clean, cobwebs were seen every where. There were scorpion's with Lots of insects in the room . Food was not good. We were overcharged, details about per person...

Quinta Avenida Hotel / bad service

He
Jun 10, 2018

Hello, I had reserved a room in this hotel from June 4 to June 11th. The first day of our stay there was a lot of things wrong with the room. There was a lot of humidity, the bed was hard and uncomfortable, the fan that is located in the room was shaking when its on and as soon as you turn...

La Quita Inn / Redding, CA / hotel management/charge fee

Cr
Jun 10, 2018

I would like to file a formal complaint against the management staff at the because staff took funds from both my bank accounts without my authorization totaling over 500.00 dollars when me and my wife had reservations for two nights on 06/09/18 check out being 06/11/18 for an amount of...

Aerotel Transit Hotel Singapore / reserved room in hotel was replaced by swimming pool and jacuzzi 3 hour access

Ch
Jun 10, 2018

On the 22nd of May 2018 I booked a single room for my husband in the Aerotel Hotel which was advertised on Expedia. The room was pictured and was very small but I went through and made the choices related to it and the booking was completed and the email confirmation sent to my husband...

Hotel Breakers / room

To
Jun 09, 2018

I stayed at hotel Breakers June 5th and 6th this week and I would like to complain. There was a giant bed bug in our one bed and it was very disgusting. We have it on video. We did get a new room but I would like a free room or something. That's just honesty disgusting. I almost threw up...

Riu Guanacaste Costa Rica / electrical and water leak in bathroom on wedding day

Al
Jun 08, 2018

I recently was married at the Riu Guanacaste in Costa Rica. On June 2nd to be exact. We had 30 friends and family stay at the resort for varying times (3 days- 2 weeks). After having told the wedding coordinator my father recently passed away from cancer I felt reassured that she would...

Extended Stay Bensalem PA / the smell, dirty carpets, non friendly I would not want to call this a hotel maybe housing for the less fortunate

Jo
Jun 08, 2018

I was given false information of your establishment. I was paying for a clean, pleasant getaway and what I received was the opposite. I am a transplant recipient and I can not stay in a place that will cause my body harm. The smell what you first walk in was unpleasant not to mention the...

Your Reservation Geniuses / your merge with wyndham — why make it so complicated / difficult???

Ci
Jun 08, 2018

I called to make a reservation using my points and cash and one of your genius reps on the phone said I had to merge my laquinta account and wyndham for 6, 000= points, I have 4, 759 points from wyndham and 2, 000 something for laq, how the heck do I do this??? I want to stay at a laquinta...

5592 Clairemont Mesa Blvd 92117 Motel 6 North / sonia

Jun 07, 2018

I pray Sonia a housekeeper finds love in her heart towards customer's or at least works in a professional manner. Sonia tells me in Spanish my Son is FEO which means ugly in English & calls me a VIEJA which means old women in English. Im a regular hard working customer who is 30 years old...

RIU Palace Antilles, JE Irausquin Blvd 77 Palm Beach, Aruba, NA, Palm Beach, Aruba / theft of $500.00 and credit card from locked safe in room.

Sa
Jun 06, 2018

My trip to the RIU resort was well planned with nine other women to celebrate our 70th birthday together. We made reservations for rooms and asked for two double beds for each room. We know that the resort doesn't guarantee us this request, but upon arrival, three of the five room...

Ameristar Casino in BlackHawk / customer service, in blackhawk, colorado

Ru
Jun 03, 2018

Our family has been coming to Blackhawk, Colorado, for many years. We booked a reservation through HotWire.com for this hotel on the 16th of May. We were flying in to Denver, from Cozumel, Mexico, and wanted to spend the night there and gamble before coming home to Steamboat Springs, Colorado...

Booking.com and Hotel Residence Ponte Bianco / hotel booking was false advertising

Ja
Jun 03, 2018

Booking.com and Hotel Residence Ponte BiancoI booked a hotel room on Booking.com at Hotel Residence Ponte Bianco and did not receive what was advertised or what I paid for. The room smells like someone spilled a bottle of cheap aftershave in here, it is literally impossible to breathe. That might be because of the cigarette burns on...

Studio 6 Anaheim / found a syring in toilet paper roll in bathroom

Rh
May 31, 2018

Studio 6 AnaheimMy girls 12 & 14 and myself just checked in walking to the room I used to the restroom and why I went to grab some toilet paper I found a syringe inside of the toilet paper roll sticking out. I'm very upset that my children had to see this a syringe in the bathroom it's very sad sick as I...

Mola Hotel Galata / hotel manager threatened me to take my comments back

Ri
May 31, 2018

I stayed in Mola hotel Galata Istanbul turkey after my stay I commented about their robbery the manger is now posing to be the owner of the hotel and threatening me to take my remarks back other wise they will put me in prison. I can share the screen talk of the hotel manager. He told me...

The Commodore on the beach in Galveston, TX / hotel safety & cleanliness

Je
May 30, 2018

This hotel is very unclean. Floors & carpet are really gross. The bathroom was not clean. When we arrived there was hair on the floor and wall. The air conditioner was set on 50 degrees and still did not cool the room. The elevator is a complete hazard. It barely runs and creaks as it...

Westgate Resort Gatlinburg / employees/supervisors

Ha
May 29, 2018

We was doing the time share tour that was supposed to be 90 minutes that turned into 4.5 hours. The tour guide kept rubbing my husbands leg and shoulder, then even followed him to the bathroom. That just made my husband very uncomfortable. After about 2.5 hours we asked if we could wrap...

Miami Beach Byron Suites / room falsely advertised!

Ol
May 28, 2018

Miami Beach Byron SuitesMade a reservation for 3 nights (no refund). Unfortunately had to check out the next day because of security and privacy issue. Sent photos to booking.com hoping they'd be able to help me get a refund but just told nothing they can do because the property management refused to do so. I...

12162 Morris Bridge Rd / management

Ke
May 27, 2018

Shavon is his name he works at front desk he is very unprofessional he is drama and he start stuff in between the employers so they can fight i heard him in the elevator tell another employee what another employee said that is very unprofessional he does not say good moring he greet...

Best Western Plus Kendall / hotel service/ double charges

En
May 25, 2018

Worst hotel I have stayed on. First issues.. Room given (405) smelled like urine, nasty and ac did not work. Then we were changed to another room, still smelled like crap. To top it off while checking out they double charged the credit card. We were not the only customers having issues in...

Rock and Bowl Hostel / wifi

Pa
May 24, 2018

Hi, I was unable to use your wifi at the Rock and Bowl because of some configuration issue. I am a professional systems software engineer and using the same laptop I am able to use this here and have had no problem any where else. I was so concerned because I have had to previously report cyber...

Serious Data & Security Breach Booking.com / booking.com

Sa
May 23, 2018

My full personal details, including name, address, phone no. and the dates for a reservation I have made for a hotel in the UK have been leaked by booking.com resulting in fraudulent attempts by criminals to try and obtain money from me. Booking.com have allegedly been aware of a data...

Windsor Hotel / pre authorisation charge

Le
May 23, 2018

I booked a room as a business customer for an associate on a work conference trip, through Booking.com at the Windsor Hotel Bangkok. The booking was immediately confirmed as 'Paid in Full' and the total amount showed as charged to my credit card. When the associate checked in they wanted the...

Rui Ocho Rios Jamaica / staffing attitude towards paying customers

An
May 22, 2018

On arrival we experience poor customer care at the front desk. Staff attitude were unprofessional and below par. After an eighteen hour trip this is not what we expected. we we asked to signed for a safe key that was not provided untill 36hrs later. this was the start of poor communication...

The Commodore on the Beach / hotel/travel

To
May 22, 2018

The Commodore on the BeachOn May 19, 2018 my sister and I checked into The Commodore Hotel on the beach at 2:00 in the morning. After resting for a couple of hours we attended their breakfast when entering the kitchen it was dirty the microwave and fridge was unclean. Tables and the floor area that was considered...

Worldmark by Wyndham Angels Camp Timeshare / our stay

Sa
May 15, 2018

Hello, I made reservations through booking.com to stay at the Angels Camp Worldmark by Wyndham timeshare in California for 5/13/2018 to 5/15/2018. We checked in got our room I realized I had a bank alert from my bank app and realize that I was double-charged mind you they did not mention...

Woodspring Suites/Ft. Gordon, Georgia / hotel stay 1 night.

Hg
May 14, 2018

I went to this hotel because I have very bad allergies to foods and cannot eat out. My daughter and I got there at 11pm and it was very late because I went to visit my son at Ft. Gordon Army Base the day before Mother's Day. When we got there there was only as mall roll of toilet paper int...

Ginger Satellite / my booking confirmation copy was not sent to the hotel

Mb
May 13, 2018

Ginger SatelliteI booked on line my stay at Ginger Satalite, Ahmedabad for my stay on 12 the May. (One night). When Ireached to the hotel 12th morning I was not allowed to stay at hotel as they said a copy of confirmation is not received by them. MY booking id no. the booking is done by some Agoda Company...

My Hub Travel Noida Uttar Pradesh / service not received

Ra
May 09, 2018

Tag line of their business do not worry sir ho jaeyga If you want Spoil your vacation, go with them. I spoil my most of the time to calling them & follow-up company has new way to get business. Very poor response for everything after when you will have deposited money their account. it wa...

The Laurels Hotel / parking

Ch
May 08, 2018

this hotel has 9 rooms, and parking for only 4 cars, the owner joanne has her car parked in the car park and her sons car also parked in the car park there fore there is actually only room for 2 guests to park, and it is advertised as with parking, but what doesn't get said is first come...

Park Hotel, Beac Road, Visaknampatum / disgusting hotel, filthy and building work in progress

Be
May 04, 2018

Park Hotel, Beac Road, VisaknampatumI arrived on 4may at the above hotel. This was advertised as a high class hotel ok your website. The room was absolutely filthy. It was unacceptable and I could not stay . The hotel was under going building work this was not made known to me in advance. I will not b paying for thi...

Villa Del Palmar Flamingos / fraudulent services

An
Apr 30, 2018

CARLOS JONATHAN GONZALEZ ROBLES - also known as "Jhonny" was working as a salesman with the Villa del Palmar Flamingos group. We told him that we need to cancel our contract and we were outside of our 5 day grace period. Instead of telling us that we wouldn't be able to cancel our...

Wyndham hotel Airport El Paso tx / customer service

Gl
Apr 30, 2018

Good afternoon. My name is Gladis Fallen. On Saturday 28th, I booked a room at the Wyndham hotel Airport rd in El Paso tx. It was my only daughters Highschool Prom night, I wanted to give her a very special night and have a great night with her 3 other friends after prom. She chose your...

Easy Hotel Barbican London / safety issues

An
Apr 30, 2018

On Saturday 28th my friend and I checked into the Barbican Easy hotel London. FYI your check-in times are poor, not even 24hrs access to the room you're paying for this is poor and really needs to be looked into. Later on at 5:30ish am I could hear a noise at e our room door, someone wa...

Manor House Hotel Guildford / food and absence of phone room, cleaning on second day no hot water... so cold shower!

Sa
Apr 26, 2018

Building is beautiful. Staff helpful Food awful. No vegetarian choice so made me a vegetarian curry with a packet of frozen vegetables! Cold shower No phone signal in fact no land line or phone in room. Room was attempted to be cleaned at 16.45. When I complained I was told that the policy...

Dubai Rodha Beach Resort / rodha beach resort dubai

Al
Apr 24, 2018

Booking number. [protected] Our guests were waiting for 06 hrs to get their room in Dubai 05 star beach resort which called Rodha beach resort. They have reached the hotel by 09.30 am.. the receptionist asked for extra money if they want to have the room earlier... despite availability of the...

3 Royal Waterfront Suites 3 Royal Avenue, RI 02889 Warwick, USA / hotel / b&b

Fr
Apr 23, 2018

Royal waterfront Suites.Warwick.RI Accepted my booking for 1 night 12th April 18 Got a taxi to premises, looked unattended, knocked on door several times this was a b out 5 pm rang contact phone number, answering machine only, left message to call me back, no contact from premises ever Left...

Belgrave House Hotel / we cancelled in right time frame and they refuse to husband was in hospital

De
Apr 21, 2018

We called Hotels.com hotline phone after my husband was in hospital. The date we wanted cancelled was Sunday, the 22nd of April. We had previously spoken to your hoeline when my husband fainted and had to go to hospital.The required time for cancellation was by two days ahead of schedule...

Hotel Nageshwari / service

Sa
Apr 20, 2018

Firstly to explain in brief the Hotel located at Humnabad dist Bidar & the hotel GST no : 29CYUPS6626J1ZB . The problem is arrogant behaviour from the hotel people they are diving people like local & Non local they are showing partiality to people who know Kannada . I booked the...

Budget Suites of America Highway 121 Lewisville Texas / issues with laundry roaches and raggedy appliance

Ma
Apr 18, 2018

My husband and I have stayed at this property for a few months now with no resolution for any of our issues. Every time I turn on my oven on my stove smoke fills the unit. The worst issue are the roaches they claim to do Pest Control but I have never had one of them actually treat our...