Hotels Complaints | Page 5


The Registry Collection / exchange week

Nov 28, 2018

I have been a member of this exchange program fo years. I have exchanged a week at my fractional ownership at Montecristo Estates in Cabo San Lucas recently and a few days after the exchange, a week in Swiss Alps at the end of August, I received an Email that in order to use my confirmed week...

Sleep Inn Denver Tech Center / double billed/poor customer service

Nov 27, 2018

I was billed twice for over $300. The manager is not treating my issue with any regard for my losses because of this clerical error. My debit card was declined multiple times without my knowledge of the double charge. I have multiple bank charges of $38 each and the manager has not...

Casa Florida Hotel Mauritius / hotel

Nov 27, 2018

We were at Casa Florida for a stay on the island of Mauritius and our time there was ruined by the poor customer service of the employees. However, they showed more enthusiasm, zeal, and smile from ear to ear towards Caucasians when serving them which led me to believe there is a double...

Staybridge Inn / room stay

Nov 24, 2018

Staybridge InnChecked into my room 11/24/18 and left out for the evening. Upon returning and getting ready for bed I noticed something crawling on the bed near one of the pillows. It was a baby bed bug, and babies come adults..eggs etc. I took pictures with the bug, date, and time on the hotel...

Ramada by Wyndham SeaTac Airport North / bed bug infestation - compensation not offered

Nov 24, 2018

Ramada by Wyndham SeaTac Airport NorthAvoid this hotel at all costs!! In all my years of travelling I've never encountered a hotel in such outrageously horrible conditions that charge nearly $100 per night! My partner and I stayed there for one night in Sep. We checked in after a long drive and went to bed straight away just...

Sun 1 PE / reservation for 30 dec, 31 dec 2018 and 1 jan 2019

Nov 24, 2018

Hi I am Charles Daniels from Kimberley. I made a reservation for the dates mentioned above in August 2018 by email as requested. I asked the person who was on duty to email me the banking details so I can make a payment upfront and he never did. I called again in September and was told...

Hotel Ranola / noisy - lack of amenities - harassed by bums

Nov 15, 2018

Hotel Ranola"I Would Not Ever Recommend Hotel Ranola" When I stayed at Hotel Ranola there was loud noisy traffic directly outside my window. There was no restaurant. The air conditioner in my window was loud and irritating. In the parking area directly behind the hotel it was difficult to maneuver my car in...

Protea Hotel Mafikeng / refused dinner

Nov 12, 2018

Good evening My name is Nonhlanhla Mahlangu I am a guest at Protea Mafikeng for the week and was so disappointed when my colleague (who happens to be pregnant and suffers from temporary arthritis.) and I were refused to dine because we were wearing slippers. Let me state that my job...

The Suites 439 Memorial Parkway Red Deer County Alberta / management complaint

Nov 11, 2018

The Suites 439 Memorial Parkway Red Deer County AlbertaTraveling through life makes it quite difficult to plant roots. Instead of having a home base; living in hotels for long terms were a part of who I was. I happenstanced upon a newly built hotel in the Gasoline Alley district of the city. The Suites. it was quite exciting to be the first person...

Mountain Vista Pigeon Forge Parkway / motel room 709

Nov 10, 2018

6:30 last night 11-10-2018 and 6:30 am [protected] cold showers the desk clerk goes and turn the hot water on after a hour of a cold shower again so 2 cold showers and Burt the owner priced me $100 a room the night girl charged me $120 after I threaten with a civil suit and the...

Hotel Tonight / bait and switched hotel to motel - use at your own risk.

Nov 08, 2018

I booked a hotel at the crowne plaza 5 days in advance to my stay. I called the hotel the day of my arrival to confirm the reservation. After a two hour drive I check into the hotel lobby and the clerk says they are overbooked, and they must move us to a motel because the whole city i...

Hotel Pennsylvania / wrongly charged in my credit card

Nov 08, 2018

I'm from Brazil and I visited New York and stood in Hotel Pennsylvania. I bought the plane ticket and the reservation in the hotel with a brazilian company. Arriving in the hotel to do the check-in, the receptionist said she couldn't find my reservation, so she said it was necessary to book...

Jagat nivas villa / charging extra taxes

Nov 07, 2018

I've made my booking through hostelworld for this property. The booking amount is said to include all taxes. Now the property is asking me to pay 18% taxes over the booking amount as taxes. They've asked me to cancel the booking of I'm not willing to pay the extra money. They're are not...

RIU Hotels & Resorts, Ocho Rios, Jamaica, W.I. / disappointing hotel service

Nov 02, 2018

My daughter's wedding was on October 27th and Keisha Adams was our wedding planner. The ceremony was set on the beach at Hotel RIU, Ocho Rios. All of the planning went very well however, the day of the ceremony was very disappointing. Everyone, including the bride was ready at the...

Al Fanar Restaurant and Cafe / purchase new car

Oct 30, 2018

Hi: My name Ahmed. I old customer in Kia in UAE . Since I purchase my first car in 2014. Kia Cerato. Recently in last month I go your show room for purchase another one Kia Sportage. I always looking for high option model. And it must be 1.6 . so I check 1.6 model 2019. According sale...

Surestay Plus Hotel by Best Western Coquitlam / hotel service

Oct 29, 2018

Surestay Plus Hotel by Best Western CoquitlamI have stayed on 27th Oct 2018 and checked out on 28th Oct 2018. My confirmation number is [protected]. The worst experience ever. On the time of chrck in i was told that the manager will be here to take care of my travel card which I was using to pay for my room. In the morning the same...

Adnaz Hotel / hotel room, room selection

Oct 28, 2018

Absolutely horrible. I reserved a room on for a king size bed and when we checked in, we had to wait over 10 mins till someone came to the reservation desk. We checked in and he said he upgraded our room to a view suite, once we got into our room, it was 2 double beds. I called...

TravelWeb / hotel booking

Oct 23, 2018

Booked a room so I could see my grandson play in a pee wee football game tournament. I thought I was on the holiday inn express website but when I booked and then Calle the hotel they said they were very sorry that I had booked through a third party called TravelWeb and they couldn't do...

Belcasa Family Suites & Lofts / fraudster hotel ring in belgium. attention!!

Oct 23, 2018

So how can a con artist hotel owner make money on people without doing anything? Ask Belcasa Family Suites & Lofts! They charge hundreds of euros on booking and make it impossible for guests to obtain a key. Fault proof scheme. If you arrive after 'check-in' hours they do nothing to help...

Ramada by Wyndham / hotel room

Oct 22, 2018

My fiance and I made a reservation through groupon for a 3 day stay @ a ramada by wyndham (harrisburg-hershey) pennsylvania. This was the biggest mistake ever. It was a little cheaper than normal, we thought awesome. Wrong!! Wed through sat (17th to 20th) we stayed. I have pictures of our...

Garden Grove / racial discrimination

Oct 21, 2018

Im the only white guy working in public areas at garden grove great wolf lodge and every day when it is very busy they always put me by myself and have no help while all the Latinos work together easily while i bust my ass doing work for 2 people instead of 1 they always tell me that the...

National Coach Holidays / hotel & break

Oct 20, 2018

My Wife & I, booked a 3 day break to Liverpool to see the Terracotta army, Only to be dropped off in Berry for 3 hrs & then taken to a hotel in Manchester 35 miles away The Brittania Country House Manchester . When given the room only to find it was very small but also unclean, wrapper ...

Lee Garden Inn / lack of beds

Oct 18, 2018

Lee Garden InnI booked a room in Lee garden inn for myself my wife and 16 year old daughter when we reached the hotel we got room 1103 which had 1 bed in it for 3 of us I went down to reception who never helped me instead I was to contact agoda we persevered during our stay from 2nd Oct to the 12th Oct...

Sheraton Hotel, 39 Dalton Street, Boston MA / management stupidity and/or anti-union animus

Oct 19, 2018

I live in the Back Bay in Boston, a few blocks from the Sheraton Hotel at 39 Dalton Street. That hotel is at the west end of the Prudential Center mall, one of the largest commercial developments in Boston. The western entrance to the mall is via the Sheraton. One enters the hotel'...

Hotel La Quinta Fort Lauderdale / check in

Oct 14, 2018

Por conexión de vuelos, reservé en Fort Lauderdale entre el viernes 12 y el domingo 14 de octubre de 2018.. Lo hice a través de BOOKING como lo hago habitualmente para diferentes destinos, por lo menos unas diez veces al año. Confirmation Code1483.126.070 y PIN Code 4076. Dado que llegaba en...

Quality Inn Mill Hall PA / the condition of the room october 11,2018

Oct 13, 2018

We chose Quality Inn for our overnight stay on our way home. Thinking this is a well known hotel and conveniently located. We were so horrified to see the condition of our room. The carpet is filthy, we would not walk bare foot on it. The AC/Heater was falling off the wall and it didn't even...

Laquinta Browns Ferry Rd Chattanooga TN / rude staff

Oct 08, 2018

My daughter is getting married. Her and all the brides maids, the Grooms immediate and extended family and friends all booked at this location because it was the closest hotel to the venue. On Wednesday October 3, my daughter asked if it would be okay to have a few friends and a Pizza get...

Kings Global Hotel / job offer

Oct 07, 2018

Kings Global Hotel Canada Phone: +[protected] HR Department 100 King St W, Hamilton, ON L8P 1A2, Canada Dear Applicant The Management of Kings Global Hotel Canada has received your mail, You are hereby requested to send a copy of the signed employment document to your agent via email, she... Complaint / refund is not processed

Oct 04, 2018

Dear Customer Support This is a complaint against OTEL.COM I'm writing this after they failed to solve my problem for more than 2 months, the following is my problem as I have briefed it to their agents repeatedly, "I have made 2 bookings on OTEL.COM using the same visa card: 1-Booking...

Embassy Suites by Hilton / reservations

Oct 02, 2018

9/29/2018 reservation no. 9650915d05a56cf3523b5a0d5f81f6fb Order id [protected] I am writing this letter of complaint after making an error in setting up a reservation for the embassy suites by hilton at niagara, ny. First, I want to say this was my error but it was an...

Guangzhou Souxin Appliances Co., Ltd. / air conditioners they sold have less power then I order

Oct 02, 2018

I order from Guangzhou Souxin Appliances Co., Ltd. Air Conditioners. I even visit their company first. We receive invoice and they demand 50% deposit. It was first red flag I ignored. They didn't want to talk with our trade company Second red flag. But everything else was correct we saw...

Phnom Penh You Eng Hotel / unethical behaviors and bad room

Oct 01, 2018

Date of incident: 13-Sep-2018 This is the worst hotel that I ever stayed before. The room was dirty, smell bad(because people smoking at the walk hall) and late night/ early morning there were people screaming and yelling which made me felt that I was in a jail. The worst was when we feedback to...

Soho Mandeville Apartments / apartments

Sep 30, 2018

Soho Mandeville ApartmentsAnne Marie Gjestson, M.S. Apartment address on reservation: 249 Netherby Place 59 Rupert Street Pleasant Hill, CA  94523 London, W1D7PG [protected] United Kingdom [protected] June 17-June To Whom it May Concern, This letter is in reference to claim dispute number...

Westgate Las Vegas Resort & Casino / refund of deposit

Sep 27, 2018

I stayed at this hotel on July 6, and I paid $50 for a deposit by a credit card. It's been almost three months since I stayed there, but I haven't got back the refundof deposit I paid when I checked in. I sent a letter to request the deposit back on September 3, but I haven't...

Westin Lagunamar Cancun / customer service and management

Sep 26, 2018

On May 8, 2018 I fell and broke my hip in one of the hotel rooms while preparing to go to an owners update meeting. They did bring me a wheelchair and took me to the owners update. I had no idea that my hip was broken. I dealt with Salespeople and with concierge who are only interested in...

Hotel Ranola / bed bugs

Sep 24, 2018

Hotel RanolaBad News Hotel Ranola (Bed Bugs) I stayed at Hotel Ranola in Sarasota and was not very happy with the excessive noise from the air conditioner and traffic directly outside my window on Ringling Blvd. When I returned home I had Bed Bugs in my clothes. I had to wash and dry clean everything I...

Ramada Hotel and Conference Center, San Diego, North / total rip off, no room, but charge four day price.

Sep 24, 2018

This is the worst hotel experience I have ever had. I booked the hotel via expedia. Two days before the trip, I found out that I could out make it the first day, contact expedia and found out the reduced price is a non-refundable price and no change can be made from expedia. During the...

Rui / holiday stay week of 12/8

Sep 20, 2018

Below is a series of emails sent prior to and whilst we stayed at the above hotel. I didn't get a reply regarding the room... which I must say was pretty woeful for a 4 star hotel and like I said if that was a nice room, I would hate to see a not so nice one!!! Something special at dinner would...

Paris Renaissance Trocadero / hotel stay

Sep 19, 2018

Hello. We were in need of a too in Paris and called the hotel to arrange. We were informed there was only one room available- a Eiffel Tower view room. When I finally got internet it appeared there were more rooms and at half the rate. The view was one gotten by sticking our head out the...

Aerotel / hotel

Sep 18, 2018

I arrive late & wanted to stay at the airport so booked online at Aerotel After printing out confirmation I saw a box with a warning about being in transit area I realised I had made a mistake in booking this room as I was not transiting or boarding another flight and would be picking up my...