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Hotels Complaints | Page 5

GLAD Mapo / double charged

Mh
Sep 6, 2018

TLDR: Tried saving a few bucks using budget hotel site Agoda, eventually lost $580 to a double charge from hotel GLAD Mapo. During a long-term trip in Asia, I repeatedly booked hotels using the third-party hotel booking site Agoda. After a dozen successful credit card transactions and hotel...

Ifigenia Hotel In Paralia Katerinis, Greece / unethical behaviour and money taken

Mi
Sep 5, 2018

Dear Sir/Madam, My name is Ion Stoenescu Florentina. I made a reservation at hotel Ifigenia in Paralia Katerinis, Greece for September, 3rd - 5th. We stayed there only one night because the camera was dirty, the towels dirty, the bath dirty, ugly smell. I paid the entire amount, 61 euro...

Ocean Drive Beach & Golf Resort / rude/unethical behavior of front office staff; unacceptable accommondations

Tu
Sep 5, 2018

I wish to file a complaint about the treatment we received. First, The hotel is guilty of "false advertising". The Name is Ocean Drive Beach & "Golf Resort" (there is no golf course attached to the hotel. We came with the intent to play a little golf, but to no avail. There is no Ocean...

Marjac Suites / hotel with no service

Jo
Sep 4, 2018

Marjac SuitesI arrived at the hotel and stayed from august 27thru september 1st 2018.The first room i was checked into smelled like cat urine.They moved me too another room.Which was dirty.Had no window shade on the bedroom window.The two tv"s did not work for the first two days i was there.The safe in...

Cascades Hotel / overall stay... lack of appropriate staffing levels and poor management and communication

Jd
Sep 4, 2018

To whom it may concern I have been advised to forward this complaint to the email address provided. I have had the most disappointing experience this last weekend 31/08/2018 to 02/09/2018. I have been staying at the Cascades (as well as numerous other resorts and hotels in the Sun...

Budget Hotel Tourist Inn / credit card wrongfully charged

Ja
Sep 3, 2018

I stayed in Budget Hotel Tourist Inn in Amsterdam in January 2017 but on July 5th 2018 I was charged €253 for a "Hotel on booking.com - Amsterdam" according to my credit card statements. I have read many recent complaints about very similar occurrences (even specifically with Amsterdam hotel...

Eastbourne Majestic Hotel / holiday to eastbourne

Mr
Sep 3, 2018

ref. R462468.. Eastbourne Majestic Hotel. Was a very poor. hotel from the start. No Porter service. Lots of steps up to hotel.. I am disabled.. Meals and meal times horrendous. meals are a set times with tickets.. Wo betide you if u go down to restaurant 6 mins early. even though empty...

Best Western Plus Suites Downtown Calgary / front desk reservations

Kk
Sep 2, 2018

I called the bestwestern plus suites downtown calgary. The first girl I talked to at about 830 PM on September 1st was amazing she told me I could receive my cp rail discount as well as my bestwestern rewards gold member upgrade. I had to talk to my boyfriend before booking and when I...

Sheraton Keystone Crossing Indianapolis / $250 deep cleaning fee

Li
Aug 31, 2018

The hotel we stayed in was very clean and well kept. We stayed on 8/24/18. My husband being a smoker would go all the way down to the main level and out the front to smoke left of the entrance. Being polite he did not throw his cigarette butt on the ground. Instead he brought it up and...

Comfort Inn / Plainfield Indiana / service of no email of confirmation or confirmation #

Gi
Aug 30, 2018

After arriving to the Comfort Inn in Plainfield, Indiana, tired and weary from our trip on August 17th we arrived and found out that our reservation was not confirmed and we were not given a confirmation #. We were charged for a night that we didn't stay on the 15th. We always look...

Hotel Punta Chiarito Resort / rude staff and failure to provide basics like an iron

Jb
Aug 30, 2018

Hi I have just travelled all the way from the UK with a suitcase of clothing creased to the hilt that needs ironing so I asked the lady at reception for an iron. She said they do not provide this. I could not quite believe what I was hearing so thought I had misheard her so requested it...

Le Darial Dordogne France / holiday letting

Ma
Aug 30, 2018

The property is ideally situated for visiting popular places around. Outside area fine and owners friendly. Property needs lots of attention. Pool alarm not working properly, upstairs shower not working, washer not working. Downstairs bedroom double doors to outside locked but an absolute...

New Crescent Citadel Off Old Airport Road / [booking id : [protected]] the room is in a pathetic condition and they didn't accept agoda booking

Ap
Aug 28, 2018

Hi Team, With deep regret, am writing this complaint. I have always used agoda when it comes to family or my friends for booking rooms. The hotel manager charged me more than what was printed in the slip after booking confirmation id [protected]. [rs. 1500 is amount asked, but he asked me...

Ibis Paris Gare du Nord / price difference

Tr
Aug 28, 2018

Ibis Paris Gare du NordMy booking reference GPZLFPQX. Attached screenshot was taken at the booking confirmation payment page. After keying in all the payment details required, I clicked on 'submit' button. Was surprised the transaction did not go through. Immediately, I repeated the whole procedure again and...

3510 Old Annapolis Rd Laurel, MD 20724 United States / cockroach in room #158 mon aug 27,2018

Km
Aug 27, 2018

3510 Old Annapolis Rd Laurel, MD 20724 United StatesHealthy young 1/2 inch cockroach on the headboard of the bed was the first thing I saw when I entered the room moments ago. Smashed it with Motel6 welcome card. None of the other motels/hotels I've stayed in within the town of Laurel MD has had this problem. I stay at the Knights Inn...

Ramada Olivie Nazareth / hotel service

As
Aug 27, 2018

Ramada Olivie NazarethTo whom it may concern: Hello, my name is Aimee Silva and I recently stayed as a guest at one of your hotels. Myself plus a group of 102 other persons stayed at the Ramada Olivie' Nazareth from Saturday August 24th through Monday August 27th, 2018. My father is a Pastor of a Christian...

Pueblo Bonito Golf and Spa Resort / pueblo bonito preferred passport membership

He
Aug 24, 2018

I also purchased a membership that entitled me to 30 weeks with a super discounts off price and included discounts off the all inclusive. I went to redeem these magical discounts and was told they are only for the online purchases, like wine and other resorts. Total scam and I will never...

Alliance Reservations / no change policy

Jj
Aug 21, 2018

I made a reservation at Days Inn in Torrington CT through Alliance Reservation and 20 minutes later realized I had input the wrong dates. I immediately contacted them and requested a date correction. They qoted the no changing policy but tried to contact Days Inn. Below is the response I...

Skoosh.com / overcharged for a room by skoosh

De
Aug 20, 2018

Skoosh.comWhen I went to their website they quoted $825 for the non-refundable and they billed my credit card for $1053.41 for an non-refundable reservation, an over charge of $228.41. When I contacted them they told me it was because I wanted too long to make my selections and the price changed. I...

Sunwing Trip / hotel staff that ruined our whole trip

Ko
Aug 19, 2018

My name is andy powroznik, the one that was on a vacation with sharon forsberg, ref. # [protected]. I'm the one that held her hand and took her to the washrooms for the rest of our nightmare trip!! I am very insulted in the offer you came up with!! The cost of the hotel!? And a document for...

Norwood Inn and Suites, Chaska, MN / room reservations

Co
Aug 18, 2018

I booked a room for 7 consecutive weekends at Norwood Inn and Suites in Chaska, MN. Reservations were made July 9th through Expedia and covered the following dates: Aug. 18, Aug. 25, Sept. 1 & 2, Sept. 8, Sept. 15, Sept. 22, and Sept. 28, 29 & 30. On July 10 a friend contacted me to warn me...

S2J Groups / hotel and agoda through trivago

Ja
Aug 17, 2018

Hi team I, Jai Solanki, would like to your notice an unfortunate incident which occurred due to your hotel mistake. On 14th August, 2018, I booked rooms in your hotel. My booking I'd is. [protected].After making the booking I reached your hotel for my stay. However the manager of that hotel...

Quality Inn, 1935 Cleveland Rd W, Sandusky, OH / stolen luggage from hotel room

De
Aug 14, 2018

I was at Quality Inn in Sandusky, Oh for a family reunion, in room 107 sharing with my niece Toya Henderson, I am her 70 year old Aunt Deborah Scott. I woke up on Sunday, Aug 12th to find my bag with belongings missing, I informed the front desk, they said they'd make police report, heard...

IberoStar RoseHall Suites Montego Bay / hotel accommodations were terrible

Ti
Aug 13, 2018

I travel to Montego Bay on July 11, 2018 for a family reunion. I traveled with my disabled mother the matriarch of the family and my 4 year old. The room looked good upon arrival. I requested more lotions and floor towels the first night, so my mom would not slip while in the bathroom, it...

Moslow Time Square Hotel / noise complaint as well as food not up to standard

Ro
Aug 13, 2018

Me and a lady friend was book in at room 1708 on the 17th floor for women day 9 of Aug'18 opposite our room number was a suite room that was partying till morning hours load music and at least 15 people in the room. We could not sleep in our room of the noise only after 3 o'clock the...

Poor Service / hotel booking

So
Aug 11, 2018

Hello, Recently we experienced a very poor and disappointing service from hotels.com in multiple circumstances for the same booking. The hotel that we booked on your website had no notification/warnings of the danger that this was in the fire zone or of the wide spread devastation. The...

Redroof North Pointe Dr Durham NC / cleanliness of room and front desk employee

Sa
Aug 10, 2018

Ww checked in to the redroof inn durham nc north pointe drive when we entered the room there was one towel 1 washcloth no soap or amenities had to go to the front desk for an extra towel wash cloth front desk clerk 3rd shift tonight had an horrible attitude aid it no mind came back to the...

Onya Hospitality LLC / unauthorized credit card charges

Do
Aug 10, 2018

Before checking out at midnight, June 5, 2018 we totally cleaned the room and took out the trash. We did not receive a receipt because the person at the desk was too busy on their cell phone and told us they would e-mail the receipt. The next day I checked my credit card balance to see if...

Hotel Astri Neos Marmaras Halkidiki Greece / unreal hotel pictures on booking.com, payment not recieved

Ni
Aug 6, 2018

We made reservation before our vacation via booking.com with no refund, 2 nights stay: payed all money. But when we saw the photos at other web sites(like trip advisor) we had doubt and called hotel in 24 hours to ask if the photos of the rooms and the beach are belong to hotel. They said...

Hotwire/booking 321-3325063 / hotel the room chaweng / hotel is definitely closed!

La
Aug 5, 2018

Hotwire/booking 321-3325063Hello, Its now ther 3rd time I'm writing to your service, without response !!! May 3 2018, I have booked for an hotel on your website. I booked The Room Chaweng from 23 to 30/07/2018. Du to a mistake, we arrived on 24/07 on Koh Samui, but the Room Chaweng Hotel was definitely closed...

Trivago / Alpha Rooms / hotel booking

He
Aug 3, 2018

I searched for hotels in jasper, Alberta. Canafa. 22nd september for one night. When I searched the econo lodge jasper came up so I booked it. When I had the confirmation it was for jasper. Alabama use. I paid £59 and rang alpha rooms straight away but they will not refund me. I am so upset...

A-Z Networks, Inc / hotel conditions

Az
Aug 1, 2018

A-Z Networks, IncOn the weekend of July 27-28 I returned home to Alabama for my aunt's funeral. On the way I made reservations at the red roof inn in saraland alabama. Once I arrived I checked in, went to room, then out for supper, returned, ate, watched some tv and then unpacked to hang my shirts up to...

Tika Garden / after joining I am still waiting for card

Ja
Jul 30, 2018

have been going to to the tika garden in moraco for many years, have joined your card and am still waiting for my card have booked again to go in september this year, could you please send me the card so i can take the available benifets. my name is james mackay address is 11 carleton road ...

Mountain Melodies Inn / filthy conditions

Ch
Jul 30, 2018

Mountain Melodies InnOn 7/28/18 I checked in with my family to the Mountain Melodies Inn. Hallways, elevator and common areas of the hotel were dirty, in need of maintenance, and carpet replacement. Upon entering the room there was a disgusting smell that can not be described. Lights above the bathroom sink...

Eden Bungalow Koh Samui / room type

Ri
Jul 29, 2018

Eden Bungalow Koh SamuiTo Whom it may concern, Just to inform you that we've booked for Deluxe Bungalow in Eden Bungalow in Koh Samui for our stay. But unfortunately we don't know where is the mistake goes wrong or any technical problem, we only get the Classic Room for our stay which is much cheaper than what...

Dubrovnik Sheraton / the hotel

An
Jul 28, 2018

We are writing to express our extreme disappointment at our stay at the above hotel from 29 May to 5 June. We felt that we were not treated with the usual hospitality and attention that we have experienced elsewhere. Our stay was not a very pleasant experience . Our holiday was not...

Hotel villa morgagni / hotel quality, safety and broken amenities

Ja
Jul 26, 2018

Hotel villa morgagniI have just recently stayed at this hotel. I was first given a very small room with just a shower when I requested a bath due to my disabilities. I then got given a bigger room with a bath on the ground floor. This room had a broken chair, broken toilet seat, mold on the ceiling and the...

Renaissance Aruba Resort & Casino / disgusting room

Av
Jul 25, 2018

Renaissance Aruba Resort & CasinoMy stay at the Renaissance Aruba Resort &Casino was horrific to say the least. I arrived early at approximately 2pm. The room was not ready because check in was at 4pm. I was told that they would get the room ready and I could wait in the lobby and come back and check in to see if the room...

Concord Alsalam Hotel Cairo Egypt / racial procedures against muslims

Sa
Jul 25, 2018

Concord Alsalam Hotel Cairo Egypt1- Arrived at 2pm valet took the car and later found they stole items from it. Ignored by management 2- they refused to give me a room unless I sign a disclaimer not to use the pool / Jacuzzi facilities and I can not wear a swim suit that covers my arms and legs while I am a Muslim. 85 min to...

Americas Best Inn, Annandale. / room 104

Ja
Jul 24, 2018

The bathroom had very thin grey looking towels, that didn't look clean. The next morning I went to make coffee and the machine had old coffee grounds in a bag from the person before me. So I went to the coffee machine in the breakfast room. I was told breakfast was provided which consisted...