Hotels Complaints | Page 4

Jagat nivas villa / charging extra taxes

Nov 7, 2018

I've made my booking through hostelworld for this property. The booking amount is said to include all taxes. Now the property is asking me to pay 18% taxes over the booking amount as taxes. They've asked me to cancel the booking of I'm not willing to pay the extra money. They're are not...

RIU Hotels & Resorts, Ocho Rios, Jamaica, W.I. / disappointing hotel service

Nov 2, 2018

My daughter's wedding was on October 27th and Keisha Adams was our wedding planner. The ceremony was set on the beach at Hotel RIU, Ocho Rios. All of the planning went very well however, the day of the ceremony was very disappointing. Everyone, including the bride was ready at the...

Al Fanar Restaurant and Cafe / purchase new car

Oct 30, 2018

Hi: My name Ahmed. I old customer in Kia in UAE . Since I purchase my first car in 2014. Kia Cerato. Recently in last month I go your show room for purchase another one Kia Sportage. I always looking for high option model. And it must be 1.6 . so I check 1.6 model 2019. According sale...

Surestay Plus Hotel by Best Western Coquitlam / hotel service

Oct 29, 2018

Surestay Plus Hotel by Best Western CoquitlamI have stayed on 27th Oct 2018 and checked out on 28th Oct 2018. My confirmation number is [protected]. The worst experience ever. On the time of chrck in i was told that the manager will be here to take care of my travel card which I was using to pay for my room. In the morning the same...

Adnaz Hotel / hotel room, room selection

Oct 28, 2018

Absolutely horrible. I reserved a room on for a king size bed and when we checked in, we had to wait over 10 mins till someone came to the reservation desk. We checked in and he said he upgraded our room to a view suite, once we got into our room, it was 2 double beds. I called...

TravelWeb / hotel booking

Oct 23, 2018

Booked a room so I could see my grandson play in a pee wee football game tournament. I thought I was on the holiday inn express website but when I booked and then Calle the hotel they said they were very sorry that I had booked through a third party called TravelWeb and they couldn't do...

Belcasa Family Suites & Lofts / fraudster hotel ring in belgium. attention!!

Oct 23, 2018

So how can a con artist hotel owner make money on people without doing anything? Ask Belcasa Family Suites & Lofts! They charge hundreds of euros on booking and make it impossible for guests to obtain a key. Fault proof scheme. If you arrive after 'check-in' hours they do nothing to help...

Ramada by Wyndham / hotel room

Oct 22, 2018

My fiance and I made a reservation through groupon for a 3 day stay @ a ramada by wyndham (harrisburg-hershey) pennsylvania. This was the biggest mistake ever. It was a little cheaper than normal, we thought awesome. Wrong!! Wed through sat (17th to 20th) we stayed. I have pictures of our...

Garden Grove / racial discrimination

Oct 21, 2018

Im the only white guy working in public areas at garden grove great wolf lodge and every day when it is very busy they always put me by myself and have no help while all the Latinos work together easily while i bust my ass doing work for 2 people instead of 1 they always tell me that the...

National Coach Holidays / hotel & break

Oct 20, 2018

My Wife & I, booked a 3 day break to Liverpool to see the Terracotta army, Only to be dropped off in Berry for 3 hrs & then taken to a hotel in Manchester 35 miles away The Brittania Country House Manchester . When given the room only to find it was very small but also unclean, wrapper ...

Lee Garden Inn / lack of beds

Oct 18, 2018

Lee Garden InnI booked a room in Lee garden inn for myself my wife and 16 year old daughter when we reached the hotel we got room 1103 which had 1 bed in it for 3 of us I went down to reception who never helped me instead I was to contact agoda we persevered during our stay from 2nd Oct to the 12th Oct...

Sheraton Hotel, 39 Dalton Street, Boston MA / management stupidity and/or anti-union animus

Oct 19, 2018

I live in the Back Bay in Boston, a few blocks from the Sheraton Hotel at 39 Dalton Street. That hotel is at the west end of the Prudential Center mall, one of the largest commercial developments in Boston. The western entrance to the mall is via the Sheraton. One enters the hotel'...

Hotel La Quinta Fort Lauderdale / check in

Oct 14, 2018

Por conexión de vuelos, reservé en Fort Lauderdale entre el viernes 12 y el domingo 14 de octubre de 2018.. Lo hice a través de BOOKING como lo hago habitualmente para diferentes destinos, por lo menos unas diez veces al año. Confirmation Code1483.126.070 y PIN Code 4076. Dado que llegaba en...

Quality Inn Mill Hall PA / the condition of the room october 11,2018

Oct 13, 2018

We chose Quality Inn for our overnight stay on our way home. Thinking this is a well known hotel and conveniently located. We were so horrified to see the condition of our room. The carpet is filthy, we would not walk bare foot on it. The AC/Heater was falling off the wall and it didn't even...

Laquinta Browns Ferry Rd Chattanooga TN / rude staff

Oct 8, 2018

My daughter is getting married. Her and all the brides maids, the Grooms immediate and extended family and friends all booked at this location because it was the closest hotel to the venue. On Wednesday October 3, my daughter asked if it would be okay to have a few friends and a Pizza get...

Kings Global Hotel / job offer

Oct 7, 2018

Kings Global Hotel Canada Phone: +[protected] HR Department 100 King St W, Hamilton, ON L8P 1A2, Canada Dear Applicant The Management of Kings Global Hotel Canada has received your mail, You are hereby requested to send a copy of the signed employment document to your agent via email, she... Complaint / refund is not processed

Oct 4, 2018

Dear Customer Support This is a complaint against OTEL.COM I'm writing this after they failed to solve my problem for more than 2 months, the following is my problem as I have briefed it to their agents repeatedly, "I have made 2 bookings on OTEL.COM using the same visa card: 1-Booking...

Embassy Suites by Hilton / reservations

Oct 2, 2018

9/29/2018 reservation no. 9650915d05a56cf3523b5a0d5f81f6fb Order id [protected] I am writing this letter of complaint after making an error in setting up a reservation for the embassy suites by hilton at niagara, ny. First, I want to say this was my error but it was an...

Guangzhou Souxin Appliances Co., Ltd. / air conditioners they sold have less power then I order

Oct 2, 2018

I order from Guangzhou Souxin Appliances Co., Ltd. Air Conditioners. I even visit their company first. We receive invoice and they demand 50% deposit. It was first red flag I ignored. They didn't want to talk with our trade company Second red flag. But everything else was correct we saw...

Phnom Penh You Eng Hotel / unethical behaviors and bad room

Oct 1, 2018

Date of incident: 13-Sep-2018 This is the worst hotel that I ever stayed before. The room was dirty, smell bad(because people smoking at the walk hall) and late night/ early morning there were people screaming and yelling which made me felt that I was in a jail. The worst was when we feedback to...

Soho Mandeville Apartments / apartments

Sep 30, 2018

Soho Mandeville ApartmentsAnne Marie Gjestson, M.S. Apartment address on reservation: 249 Netherby Place 59 Rupert Street Pleasant Hill, CA  94523 London, W1D7PG [protected] United Kingdom [protected] June 17-June To Whom it May Concern, This letter is in reference to claim dispute number...

Westgate Las Vegas Resort & Casino / refund of deposit

Sep 27, 2018

I stayed at this hotel on July 6, and I paid $50 for a deposit by a credit card. It's been almost three months since I stayed there, but I haven't got back the refundof deposit I paid when I checked in. I sent a letter to request the deposit back on September 3, but I haven't...

Westin Lagunamar Cancun / customer service and management

Sep 26, 2018

On May 8, 2018 I fell and broke my hip in one of the hotel rooms while preparing to go to an owners update meeting. They did bring me a wheelchair and took me to the owners update. I had no idea that my hip was broken. I dealt with Salespeople and with concierge who are only interested in...

WoodSprings Suites, South Pooler, GA / refund policy during hurricane disaster

Sep 25, 2018

We were mandated to evacuate our home in NC due to Hurricane Florence and made reservations (#[protected]) at the Woodsprings Suites Savannah, South Pooler, GA facility on 9/12/18 for 4 nights. When the projected path changed to a southerly direction in the morning of 9/13/18 aiming...

Hotel Ranola / bed bugs

Sep 24, 2018

Hotel RanolaBad News Hotel Ranola (Bed Bugs) I stayed at Hotel Ranola in Sarasota and was not very happy with the excessive noise from the air conditioner and traffic directly outside my window on Ringling Blvd. When I returned home I had Bed Bugs in my clothes. I had to wash and dry clean everything I...

Ramada Hotel and Conference Center, San Diego, North / total rip off, no room, but charge four day price.

Sep 24, 2018

This is the worst hotel experience I have ever had. I booked the hotel via expedia. Two days before the trip, I found out that I could out make it the first day, contact expedia and found out the reduced price is a non-refundable price and no change can be made from expedia. During the...

Rui / holiday stay week of 12/8

Sep 20, 2018

Below is a series of emails sent prior to and whilst we stayed at the above hotel. I didn't get a reply regarding the room... which I must say was pretty woeful for a 4 star hotel and like I said if that was a nice room, I would hate to see a not so nice one!!! Something special at dinner would...

Riu Palace Antillas / room service

Sep 19, 2018

My husband and I are on our honeymoon and have never experienced such bad, disrepectful service in our lives. We waited 2 days to even get our ac working on our room. We were promised another but then had to hound the front desk to even get a second look. Our bedsheets were soaked in sweat...

Paris Renaissance Trocadero / hotel stay

Sep 19, 2018

Hello. We were in need of a too in Paris and called the hotel to arrange. We were informed there was only one room available- a Eiffel Tower view room. When I finally got internet it appeared there were more rooms and at half the rate. The view was one gotten by sticking our head out the...

Aerotel / hotel

Sep 18, 2018

I arrive late & wanted to stay at the airport so booked online at Aerotel After printing out confirmation I saw a box with a warning about being in transit area I realised I had made a mistake in booking this room as I was not transiting or boarding another flight and would be picking up my...

Cantaloupe Levels / hotel cantaloupe levels

Sep 17, 2018

Cantaloupe LevelsHi I booked cantaloupe Levels for my honeymoon trip from 12th September to 14th September 2018. I went to the hotel at around 7.00 pm on 12th September with my wife. When we went someone from the hotel told that hotel is closed for renovations and they have arranged another hotel of their...

America’s Best Western Inn / water damage/son fell in the water and hit his head/bugs in drawers

Sep 15, 2018

America’s Best Western InnWe stayed at this hotel. Woke up and took a bath with my kids. We drained the water and it flooded the whole bathroom outside of the bathroom out to the front door and into the room with the bed. My son tripped in the water and hit his head. As well as trash in drawers and bugs that...

Baymont by Wyndham Clarksville Northeast / not 2.5 star

Sep 14, 2018

Baymont by Wyndham Clarksville NortheastI booked thru priceline express deals 2.5 star. This place barely makes a 1. There is no way it is on the same level as courtyard, holiday inn or La Quinta. The room smelled of mildew, stains on the bed despite being a non smoking room. The shower and tub are dirty and old. The bedding...

Riu Buena Vista / hotel is not your typical riu

Sep 13, 2018

Hi, I am so disappointed by this riu hotel and you should be ashamed to class it as a riu hotel. Over the past few years myself and my partner have stayed in a few riu hotels (I didn't get my riu class card until too late after our 2nd hotel so it won't show on my account). We stayed the...

Homestead Motel and Cottages / homestead motel and cottages, bucksport road, ellsworth, me

Sep 12, 2018

Homestead Motel and CottagesMy sister booked the Homestead Motel & Cottages in Ellsworth, ME via We were travelling to Nova Scotia and Arcadia National Park 8/26 - 9/3. We were unable to book an Airbnb in Ellsworth for a group of 10 for two nights during the Labor Day Weekend (9/1 - 9/3). So a group of 4...

Pension Prague City / pension prague city

Sep 11, 2018

Around 6 months ago (winter 2018) I booked a room at this hotel & paid with the debit card in advance. When arrived, the Administration of the Hotel said that I have to prove that the payment was made by me, for that I have to show my card. Unfortunately, several months ago I changed the...

Rosspark Hotel / security

Sep 10, 2018

Rosspark HotelMyself, a friend and my son had been to a glorious wedding in The Wool Mill and were booked into the nearby Rosspark Hotel. The wedding had been a good-natured affair and we were extremely positive, looking forward to a good night's sleep. I would like to say before I begin that I am a...

Hawthorn Suites / wages and hostile work environment

Sep 9, 2018

This company is scammers. And doing illegal things as well as mistreating the employees. They illegally go and change the employees time so they won't get paid overtime. I was terminated for threatening to file a complaint about my pay. And a hostile environment. They called the police on...

Pension Siddiqi / room

Sep 7, 2018

Dear recipient, I and my wife reserved a double room (room number 1 in our confirmation) through your website in Pension Siddiqi (Munich, Germany). When we arrived there for check in, they told that our double rooms are full and you can go to a multiple room(with 8 beds! room number 115 in the...

Candlewood Suites Topeka KS / this hotel is run by inefficient and inexperienced management.

Sep 7, 2018

The rooms on 3rd floor are infested with fleas and there is nothing being done about this problem. When a hotel permits pets, it is common sense to have a regular professional maintenance plan for extermination and prevention of fleas and other pet issues that could arise. Bed bugs were...