Hotels Complaints | Page 4


Dash Resort Langkawi / operation

Apr 19, 2019

Dash Resort LangkawiI book the hotel at for 2night stay at rate usd 293, n it mention come with breakfast, when I check in, the staff say not with breakfast and I assume it but until the day I check out, they give me a receipt with room with breakfast, I argue with the manager. However the manager...

Hampton Inn and Suites Agoura Hills / fraudulent charges on my debit card

Apr 15, 2019

During my hotel stay, I found fraudulent, i.e. unauthorized charges being made to my debit card coming from the above hotel. I know because I looked on-line at my checking account activity and found the name of the above hotel mentioned as well as the date and times that the three charge...

Jolie Ville Golf and Resort Hotel / maintenance service and ignoring our request

Apr 11, 2019

I m Eng. Ahmed Said (engineering Director of jolie vile golf and resort hotel) I want to tell you that our management feel disappointing from the ignoring of team of your kind company, they gave us avery bad impression about lazy and not caring about client like us, especially the...

Day's Inn Marana/Tucson / room charges after cancellation due to snowpocalpyse 2/22

Apr 10, 2019

I understand your normal policy of 24 hr. Cancellation. HOWEVER, I had a reservation at the Tucson/Marana facility for 2/22/19. Snowpocalypse Tucson happened that day. I called the hotel at 11 am as soon as it became clear that our roads would not be passable at all to give the hotel ample...

Diana Franklin / charged for services not provided

Apr 10, 2019

I made a reservation at Holiday Inn in Clewiston, Fl. We always stay at HIE and we're loking forward to the usual good service. I thought it odd that they could not make reservation when I called but had to call me back. Then when she called back it was also odd that she said she had to go...

Hilton Hotel / room

Apr 08, 2019

Reserved a room with a king bed and a pull out couch because there were three of us . We got a confirmation for said room, but when we arrived Saturday they said the room that was available only had a king bed. My 43 year old daughter ended up sleeping on the floor! W e requested a roll...

Microtel Gassaway/Sutton, West Virginia / traveling with a pet? don’t book here!

Apr 04, 2019

March 17, 2019 made reservation for March 20. Their website says "Pet Friendly" but I was left stranded without a room. I called this hotel directly to reserve a pet friendly room. As the women took my call, having some difficulty, slow logging into their reservation system, I mentioned that...

Hollow on the Square Hotel / hotel depicted on website is far from is expected in reality. deceitful to clients

Mar 26, 2019

Booking made through for Hollow on the Square in Cape Town. Pics depicted on website not what the hotel actually looks like. I have complained to the Hotel GM Willem du Toit. Note we made a booking to check in on the 23rd and out the 28th. We never stayed in the hotel...

Embassy Suites Dallas Market Center / theft

Mar 20, 2019

On Saturday, March 9, 2019 I was staying at the Embassy Suites Hotel, Dallas Market Center. I have a 2015 F350, and my tailgate was stolen. I know they are a target, so I make sure that it is locked any time I am out of town. I parked right up close to a "fence" (found out later that it i...

Ramada Wyndham Hotel and Conference Center / cancellation of reservation

Feb 15, 2019

I made a reservation on the Ramada website. Some how it defaulted to a third party website. I needed to cancel the reservation and found out there in no refund. I asked to get my room back and I couldn't do that either! I called the Ramada 800 number for help, you you guessed it got none!...

Villa La Flamenca / fake hotel - fake rentals

Feb 07, 2019

Villa La FlamencaFake hotel and vacation rental alert Villa la flamenca located in tenerife (spain) is a scam. It's not a hotel and it's not a vacation rental. The person posting fake pictures of this place online to lure victims is a belgian who resides in the canary islands. Her name is mariana rodriguez...

The Mill Resort And Suites (Priceline Confirmation Number 227393746) / unacceptable and extremely poor physical plant facilities/amenities

Feb 04, 2019

I have used Priceline on numerous occasions to book airline, hotel, and car rentals, all with excellent results. But my latest booking for a hotel stay at The Mill Resort And Suites in Aruba from December 22, 2018 to January 5, 2019 was unacceptable by any standard and did not merit the...

Fairfield Inn Hotel / hotel employees are thieves

Jan 30, 2019

I booked a 5 night stay at the Fairfield Inn hotel located on Nicollet ave in Burnsville MN. After the first night I was unable to return to the hotel. I was assured all of my belongings that were left in my room would be safe and would be held in a secure area for 30 days. Turns out that...

Matlapa Lodge Magaliesburg / robbed at gunpoint by 2 armed men while on holiday at this lodge

Jan 24, 2019

My husband and I were robbed by 2 men at gunpoint on the 11th january 2019 at this lodge. We lost a total of r19000 worth of belongings. The police who arrived on the scene said they are regularly at this lodge with guests who have been robbed by armed men. When contacting the owner to...

GalaHotel / no he recivido mi dinero

Jan 24, 2019

Hola galahotel, mi nombre es madian Marcelo Perez mena hice una reservation con ustedes del 24 de diciembre al 26 de diciembre 2018 en el sercotel cayo Santa Maria en Cuba y me cobraron el dinero y no me realizaron la reservation, le he escrito varias veces al costumer service y nunca he...

Thonglor Apartment in Bangkok / apartment/ advertiser

Jan 23, 2019

Thonglor Apartment in BangkokGot email today from the room owner asking me to cancel my booking as they have finger print access issue at the apartment. I didn't believe this as its very suspicious telling me last minute now I have to find new hotel/ apartment and it's all expensive!!! I went to search...

Sheraton / Tribeca / customer service of a reservation refund

Jan 20, 2019

Hope you can assist. And names are david and shayne hill We booked 2 reservations one through expedia one through for the sheraton tribeca Expedia had a cancellation clause it was cancelled within an hour within an hour of making the reservation but somehow the whole amount...

Posada Inn / they took three hundred dollars of mine.

Jan 19, 2019

I reserved from Friday January 18th 2019 to January 26th 2019 I slept for one day 18th. I had paid protection plan of 16 dollars thinking that I could cancel. Well I told reservation desk and they said you could if I paid 250 Quitzales wanted to pay in credit but they said no only cash...

Hotel Mariana / filth

Jan 16, 2019

[protected] Marian hotel 23/12/18 - 03/01/19 - 11 days No transport to/from airport as was stated they would try.. Dirty, even when dead fly pointed out in a cupboard was still there 11 days later. Cockroaches, videoed the 4 in a room as it was denied, for proof. No...

Rui Hotel & Resorts / hotel and staff

Jan 14, 2019

Rui Hotel & ResortsI am making an official complaint to tui as I am really unhappy with service and experience I was provided. Below is my complaint that I wrote to the rui staff ie the reps as-well as telling them while I was in costa rica also detailed is everything from when I first booked my holiday till...

Bosworth Hall Hotel / complaint

Jan 14, 2019

Dear Customer Services I am emailing you with regards to the dreadful Hotel room we had at Bosworth Hall Hotel. The room, number 50, was disgusting, dirty, black marks on the walls, peeling paintwork, a horrible repair to the bath that made it unusable and it looked like it had not been...

Sandy Fransch / rooms not ready/breakfast

Jan 10, 2019

My complaint is as follows been a prokard member on the 31st of January 2018 we booked 3 rooms. With us we had visitors from Chicago and then my mother-in-law. I must mention that before checking in I called on several occasions to check if all is okay and was told that all is in order...

The Hotel Orchard Suites , Banani, Dhaka, Bangladesh / the hotel denied offering breakfast whereas I received voucher from you which indicated the free breakfast

Jan 09, 2019

I book always through you in this Hotel in last four occasion and stayed more than 29 days in this two months period. They always harping that you given voucher to hotel where you have not mentioned the Breakfast facility, where as you I paid option of free Breakfast and you supported the...

Hotels in general / behavior of staff can be disrespectful or non reasonable, but the staff is not the owners of the building.

Jan 06, 2019

Appreciate the luxury hotel buildings that stand on the earth. Do not make a rotten mess of the buildings. Do not pollute the buildings. Keep the buildings in respectable clean shape, like you all are appropriate humans on this earth. The fact is that these hotels cost a lot of money to...

Sunscape Dorado Pacifico in Ixtapa / charged for not staying there

Jan 05, 2019

My husband who was a disabled Vietnam veteran shot & killed himself. I badly needed to get away. The website says stress free so I chose Sunscape Dorado all inclusive. When my friend Mary & I arrived it was so loud & crowded. Went to concierge & she said it was not unusual to have 200...

Royal Port Dickson Yacht Club / credit card bank commission charged to me

Jan 02, 2019

Royal Port Dickson Yacht ClubHello, I was charged a 2% bank commission added to my bill when i visited the establishment on 1st Jan 2019. Attached is the photo of the bill i paid clearly stating (on the bill) that the bank commission is charged to me. I even told the cashier that they are not allowed to do this but...

The Sovereign Hotel / service

Jan 02, 2019

The Sovereign HotelReceptionist at the Sovereign Hotel, Penang Malaysia which her name is Reen. She is being so rude when treating I and my friends. When I request the floor mat, she answering with harsh words. Even when she asked us to add extra payment for upgrading the room, her attitude makes us shock...

VIP Hotel Singapore / a hotel room booking

Dec 30, 2018

I sent following complaint to this hotel, details of which are contained in foolowing letter quote K S Tan VIP Hotel 40 Lower Batinguel 5 Balmoral Crescent Dumaguete City Singapore [protected] Negros Oriental Philippines 31 December 2018 Dear Sir, Booking reference number...

Claremont Hotel Singapore / bad room condition

Dec 30, 2018

Claremont Hotel SingaporeHi Agoda, Me and my family are totally disappointed with the room 201 condition. Stain full bathroom Shower heater problem and the holder broken Dirty and sticky floor Very thin pillow Very old sofa Messy coffee table Broken and unsafe cupboard I really didn't ever see this kind of...

Karan Bhalla PMO / karan bhalla pmo regarding charging higher than mrp

Dec 28, 2018

Respected sir/madam I did breakfast at Karan Bhalla PMO restro, where they charge me one 750 ml of cold drink at rs45 that is above the mrp after asking them why they are chrging they replied rudely to us we charge like this we will not refund your money and they are taxing service chrge even...

kalaw Princess Myanmar / no booking

Dec 22, 2018

Hi Team, We have booked the Hotel from your website to Kalaw Princess hotel in Myanmar for 80$. But they said there is no booking in your name. and also they have not refunded our Money. Our Booking reference number is [protected]. We have booked that hotel on my birthday 23- Oct-2018. And it wa...

Management at East Brunswick office / unprofessional

Dec 21, 2018

Staying at Motel 6 in East Brunswick NJ, management is horrible, booked my room on Dece 4. 2018 today I as at the lobby paying for my room and the manager decided to tell me I cant book a room today becuase I didnt allow cleaning people to enter the room the day before. The room didnt need...

Great Wolf Lodge Grapevine / several problems

Dec 17, 2018

I booked stay for my daughters birthday. On check in after waiting a long time, I was not given wolf ears. All night I kept hearing a loud boom sound from parking lot! The next morning I went to gift shop to purchase swim diapers for my youngest and I was told they are in swim shop. I go...

Green Oasis Hotel, Shenzhen, China / hotel

Dec 11, 2018

Green Oasis Hotel, Shenzhen, ChinaI booked a room through Expedia with this hotel, but the photographs in the listing were extremely misleading. The room was advertised as non-smoking but stank of smoke. There was rising damp on the walls, skirting-boards and light fittings were loose, and the washroom smelt horrible, like an...

Outrigger Hotels and Resorts Maui Eldorado / I did not get the accommodation I requested and other furniture appliance issues

Dec 09, 2018

Outrigger Hotels and Resorts Maui EldoradoArrived Nov 7/18 11:55 pm to Nov 21/18 to Kaanapali Maui Eldorado, Lahaina, HI Condo D-106 Folio No. 39281, Conf. No. 99268 I requested a wheelchair accessible condo. with 2 beds. When first deciding on date for vacation we chose Nov 5 to arrive. My travel agent was told if we went Nov 7 we... / booking id [protected]

Dec 06, 2018

hotelquickly.comI have booked 2 rooms at hotel grand bella, pattaya for 3 days (16th to 19th november 2018) with bearing booking id [protected] on 07/09/2018 and paid for the same inr 15836/- through credit card. When I reached hotel for check-in on 16th november, I was shocked with that my...

Econo Lodge and / hotel reservation refund

Dec 06, 2018

We made an reservation through reservation counter for 13 nights at econo lodge at 5665 cypress gardens blvd winter haven FL 33884 for the dates November 25th 2018 through December 8th 2018 upon arrival the desk clerk informed us that we could not stay at the rate we prepaid for and said...

Birth Year / office people

Dec 01, 2018

I live in alroona pa and i have been staying here for 2 weeks.. today is my checkout. Its cold outside and i have a disabled child.. my ride can not come and get me until 1pm and they said i have to leave by 12. They expect me to sit outside in the winter with my child who has cerebal...

Gateway In & Suites / hotel

Nov 29, 2018

The worst customer service. Infested with roaches. Phone broken, no dial tone. Dirty sheets.. Dirty everything. Called front desk from my cell phone, wasn't even offered a new room. I'm pregnant & feel I should have been offered a refund or at least another room. Nothing!!! Ricidolu...

RIU Hotels & Resorts Paradise Island / accident

Nov 28, 2018

on 11-13-2018 I arrived for a 7 night stay along with 3 other companions. that first night I had a slip and fall accident when entering the bathroom in my companions room 826. the floor was slippery due to all the moisture in the room. security was called thet took pistures of the wet...