Hotels Complaints | Page 3


Thonglor Apartment in Bangkok / apartment/ advertiser

Jan 23, 2019

Thonglor Apartment in BangkokGot email today from the room owner asking me to cancel my booking as they have finger print access issue at the apartment. I didn't believe this as its very suspicious telling me last minute now I have to find new hotel/ apartment and it's all expensive!!! I went to search...

Sheraton / Tribeca / customer service of a reservation refund

Jan 20, 2019

Hope you can assist. And names are david and shayne hill We booked 2 reservations one through expedia one through for the sheraton tribeca Expedia had a cancellation clause it was cancelled within an hour within an hour of making the reservation but somehow the whole amount...

Posada Inn / they took three hundred dollars of mine.

Jan 19, 2019

I reserved from Friday January 18th 2019 to January 26th 2019 I slept for one day 18th. I had paid protection plan of 16 dollars thinking that I could cancel. Well I told reservation desk and they said you could if I paid 250 Quitzales wanted to pay in credit but they said no only cash...

Hotel Mariana / filth

Jan 16, 2019

[protected] Marian hotel 23/12/18 - 03/01/19 - 11 days No transport to/from airport as was stated they would try.. Dirty, even when dead fly pointed out in a cupboard was still there 11 days later. Cockroaches, videoed the 4 in a room as it was denied, for proof. No...

Rui Hotel & Resorts / hotel and staff

Jan 14, 2019

Rui Hotel & ResortsI am making an official complaint to tui as I am really unhappy with service and experience I was provided. Below is my complaint that I wrote to the rui staff ie the reps as-well as telling them while I was in costa rica also detailed is everything from when I first booked my holiday till...

Bosworth Hall Hotel / complaint

Jan 14, 2019

Dear Customer Services I am emailing you with regards to the dreadful Hotel room we had at Bosworth Hall Hotel. The room, number 50, was disgusting, dirty, black marks on the walls, peeling paintwork, a horrible repair to the bath that made it unusable and it looked like it had not been...

Sandy Fransch / rooms not ready/breakfast

Jan 10, 2019

My complaint is as follows been a prokard member on the 31st of January 2018 we booked 3 rooms. With us we had visitors from Chicago and then my mother-in-law. I must mention that before checking in I called on several occasions to check if all is okay and was told that all is in order...

The Hotel Orchard Suites , Banani, Dhaka, Bangladesh / the hotel denied offering breakfast whereas I received voucher from you which indicated the free breakfast

Jan 9, 2019

I book always through you in this Hotel in last four occasion and stayed more than 29 days in this two months period. They always harping that you given voucher to hotel where you have not mentioned the Breakfast facility, where as you I paid option of free Breakfast and you supported the...

Hotels in general / behavior of staff can be disrespectful or non reasonable, but the staff is not the owners of the building.

Jan 6, 2019

Appreciate the luxury hotel buildings that stand on the earth. Do not make a rotten mess of the buildings. Do not pollute the buildings. Keep the buildings in respectable clean shape, like you all are appropriate humans on this earth. The fact is that these hotels cost a lot of money to...

Sunscape Dorado Pacifico in Ixtapa / charged for not staying there

Jan 5, 2019

My husband who was a disabled Vietnam veteran shot & killed himself. I badly needed to get away. The website says stress free so I chose Sunscape Dorado all inclusive. When my friend Mary & I arrived it was so loud & crowded. Went to concierge & she said it was not unusual to have 200...

Getaroom and CCI* Hotel / they have not refunded our money $ 2800.

Jan 4, 2019

Fraudulent Business Getaroom Hotel has not sent the e-mail of the confirmation us on the same they 6/24 as they have told us on the phone but charged us the full amount on our card for the reservation to "Great Wolf Lodge" in Williamsburg VA. The reservation was made on the phone and...

Royalton Bavaro Punta Cana, DR / hotel accommodations

Jan 4, 2019

Royalton Bavaro Punta Cana, DRWe were a family of 8 traveling between christmas and new year's day every year for the past 6 years. I wish I read all of the posts before choosing royalton bavaro. If my review sounds like something you already read, note that I am not the only one who suffered the same inconveniences at...

Royal Port Dickson Yacht Club / credit card bank commission charged to me

Jan 2, 2019

Royal Port Dickson Yacht ClubHello, I was charged a 2% bank commission added to my bill when i visited the establishment on 1st Jan 2019. Attached is the photo of the bill i paid clearly stating (on the bill) that the bank commission is charged to me. I even told the cashier that they are not allowed to do this but...

The Sovereign Hotel / service

Jan 2, 2019

The Sovereign HotelReceptionist at the Sovereign Hotel, Penang Malaysia which her name is Reen. She is being so rude when treating I and my friends. When I request the floor mat, she answering with harsh words. Even when she asked us to add extra payment for upgrading the room, her attitude makes us shock...

VIP Hotel Singapore / a hotel room booking

Dec 30, 2018

I sent following complaint to this hotel, details of which are contained in foolowing letter quote K S Tan VIP Hotel 40 Lower Batinguel 5 Balmoral Crescent Dumaguete City Singapore [protected] Negros Oriental Philippines 31 December 2018 Dear Sir, Booking reference number...

Claremont Hotel Singapore / bad room condition

Dec 30, 2018

Claremont Hotel SingaporeHi Agoda, Me and my family are totally disappointed with the room 201 condition. Stain full bathroom Shower heater problem and the holder broken Dirty and sticky floor Very thin pillow Very old sofa Messy coffee table Broken and unsafe cupboard I really didn't ever see this kind of...

Karan Bhalla PMO / karan bhalla pmo regarding charging higher than mrp

Dec 28, 2018

Respected sir/madam I did breakfast at Karan Bhalla PMO restro, where they charge me one 750 ml of cold drink at rs45 that is above the mrp after asking them why they are chrging they replied rudely to us we charge like this we will not refund your money and they are taxing service chrge even...

kalaw Princess Myanmar / no booking

Dec 22, 2018

Hi Team, We have booked the Hotel from your website to Kalaw Princess hotel in Myanmar for 80$. But they said there is no booking in your name. and also they have not refunded our Money. Our Booking reference number is [protected]. We have booked that hotel on my birthday 23- Oct-2018. And it wa...

Management at East Brunswick office / unprofessional

Dec 21, 2018

Staying at Motel 6 in East Brunswick NJ, management is horrible, booked my room on Dece 4. 2018 today I as at the lobby paying for my room and the manager decided to tell me I cant book a room today becuase I didnt allow cleaning people to enter the room the day before. The room didnt need...

Great Wolf Lodge Grapevine / several problems

Dec 17, 2018

I booked stay for my daughters birthday. On check in after waiting a long time, I was not given wolf ears. All night I kept hearing a loud boom sound from parking lot! The next morning I went to gift shop to purchase swim diapers for my youngest and I was told they are in swim shop. I go...

Holiday Inn 3950 I 10, South and Walden Road Beaumont Texas / room condition

Dec 16, 2018

3950 I10 South and Walden Road Beaumont, Texas Hotel room 327... Beautiful room 1. Bathroom had mold growing on caulk around edges of bath tub 2. Wash cloth had black on it 3. Only 1/2 roll of toilet paper no other rolls 4. Hard floors were gritty when walked in bare feet 5. Door key...

Green Oasis Hotel, Shenzhen, China / hotel

Dec 11, 2018

Green Oasis Hotel, Shenzhen, ChinaI booked a room through Expedia with this hotel, but the photographs in the listing were extremely misleading. The room was advertised as non-smoking but stank of smoke. There was rising damp on the walls, skirting-boards and light fittings were loose, and the washroom smelt horrible, like an...

Outrigger Hotels and Resorts Maui Eldorado / I did not get the accommodation I requested and other furniture appliance issues

Dec 9, 2018

Outrigger Hotels and Resorts Maui EldoradoArrived Nov 7/18 11:55 pm to Nov 21/18 to Kaanapali Maui Eldorado, Lahaina, HI Condo D-106 Folio No. 39281, Conf. No. 99268 I requested a wheelchair accessible condo. with 2 beds. When first deciding on date for vacation we chose Nov 5 to arrive. My travel agent was told if we went Nov 7 we... / booking id [protected]

Dec 6, 2018

hotelquickly.comI have booked 2 rooms at hotel grand bella, pattaya for 3 days (16th to 19th november 2018) with bearing booking id [protected] on 07/09/2018 and paid for the same inr 15836/- through credit card. When I reached hotel for check-in on 16th november, I was shocked with that my...

Econo Lodge and / hotel reservation refund

Dec 6, 2018

We made an reservation through reservation counter for 13 nights at econo lodge at 5665 cypress gardens blvd winter haven FL 33884 for the dates November 25th 2018 through December 8th 2018 upon arrival the desk clerk informed us that we could not stay at the rate we prepaid for and said...

Birth Year / office people

Dec 1, 2018

I live in alroona pa and i have been staying here for 2 weeks.. today is my checkout. Its cold outside and i have a disabled child.. my ride can not come and get me until 1pm and they said i have to leave by 12. They expect me to sit outside in the winter with my child who has cerebal...

Gateway In & Suites / hotel

Nov 29, 2018

The worst customer service. Infested with roaches. Phone broken, no dial tone. Dirty sheets.. Dirty everything. Called front desk from my cell phone, wasn't even offered a new room. I'm pregnant & feel I should have been offered a refund or at least another room. Nothing!!! Ricidolu...

RIU Hotels & Resorts Paradise Island / accident

Nov 28, 2018

on 11-13-2018 I arrived for a 7 night stay along with 3 other companions. that first night I had a slip and fall accident when entering the bathroom in my companions room 826. the floor was slippery due to all the moisture in the room. security was called thet took pistures of the wet...

The Registry Collection / exchange week

Nov 28, 2018

I have been a member of this exchange program fo years. I have exchanged a week at my fractional ownership at Montecristo Estates in Cabo San Lucas recently and a few days after the exchange, a week in Swiss Alps at the end of August, I received an Email that in order to use my confirmed week...

Sleep Inn Denver Tech Center / double billed/poor customer service

Nov 27, 2018

I was billed twice for over $300. The manager is not treating my issue with any regard for my losses because of this clerical error. My debit card was declined multiple times without my knowledge of the double charge. I have multiple bank charges of $38 each and the manager has not...

Casa Florida Hotel Mauritius / hotel

Nov 27, 2018

We were at Casa Florida for a stay on the island of Mauritius and our time there was ruined by the poor customer service of the employees. However, they showed more enthusiasm, zeal, and smile from ear to ear towards Caucasians when serving them which led me to believe there is a double...

Staybridge Inn / room stay

Nov 24, 2018

Staybridge InnChecked into my room 11/24/18 and left out for the evening. Upon returning and getting ready for bed I noticed something crawling on the bed near one of the pillows. It was a baby bed bug, and babies come adults..eggs etc. I took pictures with the bug, date, and time on the hotel...

Ramada by Wyndham SeaTac Airport North / bed bug infestation - compensation not offered

Nov 24, 2018

Ramada by Wyndham SeaTac Airport NorthAvoid this hotel at all costs!! In all my years of travelling I've never encountered a hotel in such outrageously horrible conditions that charge nearly $100 per night! My partner and I stayed there for one night in Sep. We checked in after a long drive and went to bed straight away just...

Sun 1 PE / reservation for 30 dec, 31 dec 2018 and 1 jan 2019

Nov 24, 2018

Hi I am Charles Daniels from Kimberley. I made a reservation for the dates mentioned above in August 2018 by email as requested. I asked the person who was on duty to email me the banking details so I can make a payment upfront and he never did. I called again in September and was told...

Hotel Ranola / noisy - lack of amenities - harassed by bums

Nov 15, 2018

Hotel Ranola"I Would Not Ever Recommend Hotel Ranola" When I stayed at Hotel Ranola there was loud noisy traffic directly outside my window. There was no restaurant. The air conditioner in my window was loud and irritating. In the parking area directly behind the hotel it was difficult to maneuver my car in...

Protea Hotel Mafikeng / refused dinner

Nov 12, 2018

Good evening My name is Nonhlanhla Mahlangu I am a guest at Protea Mafikeng for the week and was so disappointed when my colleague (who happens to be pregnant and suffers from temporary arthritis.) and I were refused to dine because we were wearing slippers. Let me state that my job...

The Suites 439 Memorial Parkway Red Deer County Alberta / management complaint

Nov 11, 2018

The Suites 439 Memorial Parkway Red Deer County AlbertaTraveling through life makes it quite difficult to plant roots. Instead of having a home base; living in hotels for long terms were a part of who I was. I happenstanced upon a newly built hotel in the Gasoline Alley district of the city. The Suites. it was quite exciting to be the first person...

Mountain Vista Pigeon Forge Parkway / motel room 709

Nov 10, 2018

6:30 last night 11-10-2018 and 6:30 am [protected] cold showers the desk clerk goes and turn the hot water on after a hour of a cold shower again so 2 cold showers and Burt the owner priced me $100 a room the night girl charged me $120 after I threaten with a civil suit and the...

Hotel Tonight / bait and switched hotel to motel - use at your own risk.

Nov 8, 2018

I booked a hotel at the crowne plaza 5 days in advance to my stay. I called the hotel the day of my arrival to confirm the reservation. After a two hour drive I check into the hotel lobby and the clerk says they are overbooked, and they must move us to a motel because the whole city i...

Hotel Pennsylvania / wrongly charged in my credit card

Nov 8, 2018

I'm from Brazil and I visited New York and stood in Hotel Pennsylvania. I bought the plane ticket and the reservation in the hotel with a brazilian company. Arriving in the hotel to do the check-in, the receptionist said she couldn't find my reservation, so she said it was necessary to book...