Hotels Complaints | Page 2


Dash resort Langkawi / operation

Apr 19, 2019

Dash resort LangkawiI book the hotel at for 2night stay at rate USD 293, n it mention come with breakfast, when I check in, the staff say not with breakfast and I assume it but until the day I check out, they give me a receipt with room with breakfast, I argue with the manager. However the manager...

Super 8 Windham / poor service, disruptive guest

Apr 15, 2019

On Wednesday, March 20th I stayed at the Super 8 Wyndam in Innisfail, Alberta on my way to a meeting in Red Deer. The check-in was fine. Although my room was below satisfactory and not overly clean, my complaint is regarding another guest whose disruptive and egregious behavior caused me...

Hampton Inn and Suites Agoura Hills / fraudulent charges on my debit card

Apr 15, 2019

During my hotel stay, I found fraudulent, i.e. unauthorized charges being made to my debit card coming from the above hotel. I know because I looked on-line at my checking account activity and found the name of the above hotel mentioned as well as the date and times that the three charge...

Jolie Ville Golf and Resort Hotel / maintenance service and ignoring our request

Apr 11, 2019

I m Eng. Ahmed Said (engineering Director of jolie vile golf and resort hotel) I want to tell you that our management feel disappointing from the ignoring of team of your kind company, they gave us avery bad impression about lazy and not caring about client like us, especially the...

SkiWay Lodge / did not honor the american disabilities act

Apr 10, 2019

I booked a room here through Expedia. I specifically asked for there Service Dog's welcome option. After accepting my reservation they informed me that there would be a $100.00 per dog or $200, , 00 fee assigned at check in. It is illegal to charge a fee for service dog's per the American...

Day's Inn Marana/Tucson / room charges after cancellation due to snowpocalpyse 2/22

Apr 10, 2019

I understand your normal policy of 24 hr. Cancellation. HOWEVER, I had a reservation at the Tucson/Marana facility for 2/22/19. Snowpocalypse Tucson happened that day. I called the hotel at 11 am as soon as it became clear that our roads would not be passable at all to give the hotel ample...

Diana Franklin / charged for services not provided

Apr 10, 2019

I made a reservation at Holiday Inn in Clewiston, Fl. We always stay at HIE and we're loking forward to the usual good service. I thought it odd that they could not make reservation when I called but had to call me back. Then when she called back it was also odd that she said she had to go...

Americinn Motels And Suites / unauthorized credit card charges

Apr 9, 2019

my K-9 partner and I stayed there while passing through on training.We were model tenants.Days after we left they went back and fraudulently charged our business credit card $150 more additional(DAYS later) with no explaination.When contacted'no managers were available for a few days'yet...

Econolodge Inn and Suites Near Florida Mall (FL036) / unethical behavior; unauthorized attempts to get money

Apr 9, 2019

My son checked into this property on March 30, 2019 and was there for three hours when he was "put out." Room charge and fees of $89.99 and a $50 incidental charge had been collected at check in. He did complain to the office that there was a roach in the bathtub, other than that there wa...

Hilton Hotel / room

Apr 8, 2019

Reserved a room with a king bed and a pull out couch because there were three of us . We got a confirmation for said room, but when we arrived Saturday they said the room that was available only had a king bed. My 43 year old daughter ended up sleeping on the floor! W e requested a roll...

Americas Best Inn / bedbugs

Apr 6, 2019

Americas Best InnI stayed in rm 205 last I woke up itching and burning from being bitten in excess of 40 times by bed bugs I asked housejeeping as well as front desk to have the owner call me and I have not heard a word. I'm also inclusing a video of a hed bug crawling on the bed this is the 2nd occurrence...

Microtel Gassaway/Sutton, West Virginia / traveling with a pet? don’t book here!

Apr 4, 2019

March 17, 2019 made reservation for March 20. Their website says "Pet Friendly" but I was left stranded without a room. I called this hotel directly to reserve a pet friendly room. As the women took my call, having some difficulty, slow logging into their reservation system, I mentioned that...

The Upper House Hong Kong / marco ma unprofessional, racist & rude customer service

Apr 1, 2019

The Upper House Hong KongI have stayed at this hotel many times over the years while doing business in Hong Kong, and never had any problem. This time i was met by a staff member i now know as Marco Ma. He was very aggressive after some disagreement we heard him utter "Black Monkeys" It was unbelievable!! This wa...

Ramada Airport South & Conference Center / front desk personnel

Mar 30, 2019

I was scheduled to fly to Harrisburg, PA via Charlotte from West Palm International Airport on Wednesday, March 20. There were some delays going to Charlotte due to American Airlines Flight having an engine issue and I was unable to make the connecting flight. So American Airlines was nice...

Hollow on the Square Hotel / hotel depicted on website is far from is expected in reality. deceitful to clients

Mar 26, 2019

Booking made through for Hollow on the Square in Cape Town. Pics depicted on website not what the hotel actually looks like. I have complained to the Hotel GM Willem du Toit. Note we made a booking to check in on the 23rd and out the 28th. We never stayed in the hotel...

Cedar Court Hotel Denby Dale Road, Calder Grove Wakefield United Kingdom WF4 3QZ / double charged... and the cedar court hotel

Mar 24, 2019

Hi I booked the Cedar Court Hotel, Denby Dale Road, Calder Grove, Wakefield WF4 3QZ through booking .com on line on 7th March and paid online on 7th March 2019 When I arrived at the hotel, 7th March 2019 I was asked to pay despite stating that I had paid online through you. The hotel have...

Vanderbilt YMCA / overcharged

Mar 22, 2019

Reserved and PAID through EXPEDIA for Mar 9, 2019 - Mar 12, 2019 Itinerary # [protected] Full payment was made to Expedia- yet the YMCA billed by debt card DIRECTLY for 2 nights as well. Can't get through to Protection Plan I paid for: Hotel Booking Protection Sat, Mar 9 - Itin #...

Econolodge Lodge / Clarion Motels / choice hotels complaint. motel room not as advertised.

Mar 20, 2019

We stayed in the Econolodge on March 2nd for one night . We selected them mainly because they advertised wifi and breakfast included. We got neither. When we checked into the room it stunk . I had to go find someone to spray it . The wifi in the room did not work at all . It was reported...

Embassy Suites Dallas Market Center / theft

Mar 20, 2019

On Saturday, March 9, 2019 I was staying at the Embassy Suites Hotel, Dallas Market Center. I have a 2015 F350, and my tailgate was stolen. I know they are a target, so I make sure that it is locked any time I am out of town. I parked right up close to a "fence" (found out later that it i...

Americas Inn Hotel / bed bugs poor service unorganized

Mar 2, 2019

Americas Inn HotelThis hotel is infested with bedbugs ive been bitten since ive checked in moved to 2 different rooms still got bitten up... I told lobby twice asked for refund for my last too payments so I can move to another... They trying to take advantage and try to blame me for the bugs.. Which is bs I...

Travel Smart / prize redemption - hosting diaries

Feb 18, 2019

In August 2018 during my stay at the Royalton Punta Cana Resort I won in a prize draw sponsored by Travel Smart an award referring to four lodging days in one of the several hotels in the network. I planned to spend the holidays of May / 2019 in Mexico and following the instructions of the...

Ramada Wyndham Hotel and Conference Center / cancellation of reservation

Feb 15, 2019

I made a reservation on the Ramada website. Some how it defaulted to a third party website. I needed to cancel the reservation and found out there in no refund. I asked to get my room back and I couldn't do that either! I called the Ramada 800 number for help, you you guessed it got none!...

Villa La Flamenca / fake hotel - fake rentals

Feb 7, 2019

Villa La FlamencaFake hotel and vacation rental alert Villa la flamenca located in tenerife (spain) is a scam. It's not a hotel and it's not a vacation rental. The person posting fake pictures of this place online to lure victims is a belgian who resides in the canary islands. Her name is mariana rodriguez...

The Mill Resort And Suites (Priceline Confirmation Number 227393746) / unacceptable and extremely poor physical plant facilities/amenities

Feb 4, 2019

I have used Priceline on numerous occasions to book airline, hotel, and car rentals, all with excellent results. But my latest booking for a hotel stay at The Mill Resort And Suites in Aruba from December 22, 2018 to January 5, 2019 was unacceptable by any standard and did not merit the...

Fairfield Inn Hotel / hotel employees are thieves

Jan 30, 2019

I booked a 5 night stay at the Fairfield Inn hotel located on Nicollet ave in Burnsville MN. After the first night I was unable to return to the hotel. I was assured all of my belongings that were left in my room would be safe and would be held in a secure area for 30 days. Turns out that...

Matlapa Lodge Magaliesburg / robbed at gunpoint by 2 armed men while on holiday at this lodge

Jan 24, 2019

My husband and I were robbed by 2 men at gunpoint on the 11th january 2019 at this lodge. We lost a total of r19000 worth of belongings. The police who arrived on the scene said they are regularly at this lodge with guests who have been robbed by armed men. When contacting the owner to...

GalaHotel / no he recivido mi dinero

Jan 24, 2019

Hola galahotel, mi nombre es madian Marcelo Perez mena hice una reservation con ustedes del 24 de diciembre al 26 de diciembre 2018 en el sercotel cayo Santa Maria en Cuba y me cobraron el dinero y no me realizaron la reservation, le he escrito varias veces al costumer service y nunca he...