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Getaroom / Deceptive Internet link and exhorbitant fees

JS72 on Aug 22, 2017
I am planning a trip to San Francisco and decided to stay at the Intercontinental Mark Hopkins. I entered the name of the hotel in a Google Search and clicked on the top link, which said "Intercontinental Mark Hopkins - Guest Reservations. " I went to this link thinking I was going to the...

Motel 6 Des Moines North / Room

sagritzner@yahoo.com on Aug 22, 2017
Motel 6 Des Moines NorthHello, I recently stayed at Motel 6 in Des Moines North on 8/19/2017. I thought I would take a moment to tell you how Dissatisfied I was with my stay (if you call it that). I booked through Expedia (Itinerary # 7274895243457) Confirmation # 4581M18972. Total $120.83 Total Charge (when the...

Days Inn / Condition of facility

Diana Dreyer on Aug 22, 2017
Days Inn8/19/17 we checked into the Days Inn in Hutchinson, MN. This place is a disgrace! The condition of both the interior and exterior is atrocious! We booked as part of a wedding party block and did not have time to change hotels. I should have checked for other hotels in advance. The room had...

Days Inn / service dog harassment, beds uncomfortable, carpet smelled

Steven Cowles on Aug 22, 2017
We called and made reservations over the phone. I have a service dog for a medical condition and made sure to tell the person we were taking to that I had a service dog. She stated that she would make sure to make a note in the reservation notes. When we got to the property the women at...

Booking.com / unauthorized card charges

Thrishya Reddy on Aug 22, 2017
11th August, 2017 - date of booking I had booked an apartment in Madrid through bookings.com with free cancellation and no-prepayment required because I was unsure about my trip and had just reserved it. This apartment had immediately deducted my amount, a Big big amount and even charged me...

Days Inn / bed bugs in room, clerk refused to issue refund

Nicole Martini on Aug 21, 2017
Days InnHello, my name is Nicole. I booked a room at your facility at 1109 Parkway in Gatlinburg TN for 8/21 and checked in without issue. Confirmation #70229763. When I got to my room, #134, I laid on the bed to rest after a 13 hour drive and found there to be bedbugs under the pillows and on the...

Motel 6 / customer service

Keeana on Aug 21, 2017
I had visited one of your locations this past weekend August 18-20 2017. I stayed at Motel 6 on Edes in Oakland Ca. My past experience was horrible due to customer service. An asian lady short red hair assisted me. Very rude and short with me about checking in. i had originally booked you...

Hotels.com / rewards program

Heatherab33 on Aug 21, 2017
I have had issues with locked nights on two separate occasions. The first time my issue was resolved within one phone call. The second time this happened I called customer service 4 TIMES!!! I am currently on hold, AGAIN, with them as I am composing this email. The issue appears to be a...

Hyatt / hyatt regency montreal

Marti Hancock on Aug 21, 2017
August 21, 2017 Hyatt Regency, Montreal 1255 Jeanne-Mane Montreal Quebec, Canada 45B IE5 Attn: Hotel Manager RE: James Bryan-Lewis Confirmation # 257-462494 Hotel Registration Staff Dear Mr. Manager I am writing today to tell you the events of yesterday regarding my employee, Jame...

Motel 6 / bug infested room poor customer service

Natalieeeeeee on Aug 21, 2017
Motel 6Within ten minutes of being there I saw my first bug (live) crawling across the floor. I understand it's summer and continued to be until I had seen the ninth bug, one of which had crawled across the bed. I called the front desk at approximately 10PM and informed them of the issue. They...

Getaroom.com / hotel room in quebec city, quebec canada

dino2 on Aug 21, 2017
It was sent by Trivago to you and I don't understand why we had to pay in US dollar. My husband reserved a room at the Hotel Concorde for our wedding anniversary. Tried to call your office two weeks prior but told us that we had to call the hotel if we wanted to change our reservation...

Marriott / client service and housekeeping

Chantall Grimbeek on Aug 21, 2017
Booking was made at Marriot hotel Pretoria for the 18 til 20th August 2017. Reservation under matrone name Surita Cilliers. ROOM 5 was then assigned room. I Chantall Grimbeek and my Matrone Surita Cilliers was attending a dispensing course presented by HAI at the Protea hotel. We made a...

Booking.com / inconvenience and hotel cancellation amount not received

ROMIL Rawat on Aug 21, 2017
hello, City Apartments Bochum (1289.839.422) City Apartments Bochum Address: Wittener Str. 87, 44789 Bochum, Germany Phone: +49 1573 5637703 GPS coordinates: N 051° 28.600, E 07° 13.984 PRICE-€ 240 If you don't show up or if you cancel applicable taxes may still be charged by the...

Webjet / hotel booking novotel darwin

Lisa345 on Aug 20, 2017
Booked the 6th September instead of the 5th for Novotel Darwin. Contacted webjet online chat last Friday to change booking to 5th. (refer to copy of conversation below) Online chat said I needed to contact the hotel and gave me the phone number. I called the hotel -they had vacancies to make...

Motel 6 / housekeeping and maintenance

Alton Bengsch on Aug 20, 2017
Motel 6These Are Pictures that I sent to corp. office of bad maintenance and house keeping. They moved my from one room to another and A/C still didn't work it was worst than the first one. This happened 8/19/17. and today i called guest relations. they have all the pertinent info. to proof thi...

Agoda Company / an unauthorised cancelled booking

Vicky Collinson on Aug 20, 2017
Good Evening, I am writing to you after some consideration and various emails between Myself and several of the Agoda collegues regarding a recent stay in Italy under the booking number Booking ID: 205227901. First of all it is important to note that I have been a customer of yours for some...

Hotwire / false information and not responding to the original claim

Zetty Bou on Aug 20, 2017
FORMAL CLAIM FOR REIMBURSEMENT We booked a “Hotel” with your company for the 26th of May in Toronto (Pinacle Suites located in 5 Hanna Street). In the confirmation response it was clearly said that we did not needed further confirmation and we could arrive at anytime that day. My credit card...

Nederlands apartment Madrid / apartment advertised as suitable for children but it is not

Adebanke olowoake on Aug 20, 2017
I made booking with nederlands apartment Calle de imperial 12 28012 Madrid phone number +34 692 269 697 through bookings.com on the website it states its charges for the refundable option as 372, 000 Ngn which comes to about 850€ Which I chose on the 15/06/2017 and was deducted 100€ on the...

Hyatt / I am writing to you to raise an issue about hyatt kuala lumpur

Mohammed Al Essa on Aug 20, 2017
I have checked in on 17 aug. 2017 in grand hyatt Kuala Lumpur and i paid for 2 nights in (one condition) that i informed the recipients if i like the place i will extend my accommodation in same hotel and rooms since i booked rooms no. 3108 & 3109 and she said yes sir you can do that, but...

Days Inn / hotel

Kathy Andolina on Aug 20, 2017
Days InnBooked room ahead through hotels.Com based on pictures included in their overview description. Worst place my husband and I have ever stayed. The attached pictures are of room 208, hallway to said room and bench in hallway by elevator. I have more pictures if you need to see them. Building i...
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