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Hotels.com / The fortune hotel and suites Las Vegas Nevada

Tabbymuntz on Mar 24, 2017
I booked this hotel with booking.com. We arrived at the hotel and checked in, we went to are room, open the door, when we turned on the light we saw several cockroaches scattering! And then the smell hit us, the smell of urine and face's was Unreal! The beds were dirty there was urine all...

Hilton / HHonors Customer Service

jkloam on Mar 24, 2017
I stayed at a Hilton for 75 days in 2014. I asked the front desk to sign my account up for Hilton Rewards (obviously). Now two years later, I discovered they never did this, and Hilton's customer service is denying all of my points because I didn't discover this till now. I travel a lot...

Expedia / Refund on product because of no reservation

Lanie van Wyk on Mar 23, 2017
I have made a reservation through Expedia, on there website is clearly says NO NEED FOR RE-CONFIRMATION. Luckily I did and the hotel confirmed there was no booking under my name because the type of room I have requested was not available, therefore they can't assist me. Expedia collected...

Marriott Vacation Club / Sales presentation; question the business practice....and

Question business on Mar 22, 2017
We are owners. And for the most part satisfied. Marriott has always clean rooms, beautiful locations, villas to make some meals and bedrooms and space for our family. We have gone to many presentations. Hence we bought 2 weeks. We weigh the insentives for the sales and time available. We do NOT...

IberoStar / Waiter giving us leftover alcohol from other guests!!!

Luigia on Mar 21, 2017
I stayed at the Iberostar Bavaro Resort for 1 week from March 9 to March 16, 2017. I went with my husband and son along with my sister and her boyfriend. Prior to arriving, we had booked 2 junior suites. Upon arrival, the front desk insisted we booked one junior suite and one superior...

Booking.com / Divani apolon palace overcharged for 3rd person

Fawn Rose on Mar 21, 2017
The site did not give an option for 3rd person. Yet, the room I booked had 2 twin beds and a pull out bed couch so I was not worried. Upon arrival, they charged us an additional 80 Euros per night for the 3rd person. We tried hard speaking to various levels to get the amount lowered to no...

Super 8 Worldwide / Hotel amenities-Pool-Wifi-calls-heat

Nlijoi on Mar 20, 2017
March 20, 2017 I visited the Super 8 in Phoenix Arizona from March 13-17, 2017. It was my first time visiting Phoenix and I was very much looking for ward to the trip. I decided to book at the Super 8 on 965 E Van Buren as it was located downtown at a rate of $189 per night. The hotel...

Days Inn Phoenix / The lack of cleanliness at the Days Inn at 2900 East Van Buren in Phoenix, Arizona

Marly Burke on Mar 20, 2017
My friend and I checked in at the Days Inn in Phoenix, Arizona very late on February 27, 2017. We requested a room with 2 Queens/nonsmk/wifi (confirmation number 92822878, account number 684-809857) for one night only. We were assigned to a room on the upper level. We transported our bag...

Apple Leisure Group / Dreams Dominicus La Romana

kimhav on Mar 20, 2017
We recently stayed at the Dreams Dominicus La Romana. Prior to our arrival, I emailed the resort several times requesting someone to get back to me prior to us arriving. I did not receive any response. I then called several times only to be disconnected or hung up on. I finally spoke with...

IHG Hotels and Vacation Clubs / Ihg hotels and holiday inn vacation clubs

teresapinchei on Mar 20, 2017
Last year after I booked a hotel I was asked to be transfer to get a good deal for me and my family. By then, my experience with IHG had been great so I said yes. This lady over the phone seemed to be nice and offer me a deal for $249 dollars for 3 nights in a nice totally renewed Holiday...

Motel 6 Kerrville Texas / Quality of the motel and pricing

Geoff515 on Mar 19, 2017
I stayed in the Motel 6 in Kerrville, Texas on March 17-18, 2017. I arrived very late - 1:00 AM - due to weather issues with my airline flight. the desk clerk greeted me and said they had maintained the reservation since I had called and informed them of the late arrival. Unfortunately this i...

Booking.com / Hotel reservations

Carlos Peixoto on Mar 19, 2017
We placed an hotel reservation with bookin.com for Nantasket Beach Resort, in Hull, Massachusetts. Instead they made the reservation on Nantasket Hotel. We have sent booking.com a few emails complaining about the facto and they never did anything. We could not cancel the reservation with...

Business / Ocean beach club resort virginia

Anastig on Mar 19, 2017
BusinessAna Stigliano 2639 long pond road, long pond pa Account 9-1544277 Booked at Ocean Beach Club Resort in Virginia from 11/25/2016 to 11/29/2016 4800 points. Upon arrival in waited and hour to get a room. The room was okay not worth 4800 points for 4 nights. Bathroom was dirty needed...

Galahotels.com / No refund

Tereza Nagyova on Mar 19, 2017
I advise you to never ever book anything via galahotels.com! I booked a hotel in January via galahotels.com. After few days I wanted to prolong my booking. The customer service told me to cancel my reservation free of charge and create a new one with longer stay. I did as I wa...

Bearpackers Hostel, Phuket, Thailand. / Customer service

Ali Selhi on Mar 19, 2017
Name of Hostel : Bearpackers. Location : Phuket, Thailand. Date : 03/11/2017. Good morning, I would like to bring some feedback, and share the experience I witnessed in your hostel. I would like to say that my experience in the hostel was good, nevertheless, I would like to share one of your...

Red Roof Inn / 5914 seawall blvd galveston, tx check in trouble

MaryL O on Mar 18, 2017
First the reservations were made ahead time and paid for so we would have a place to change before our dinner with our out of town guests (we reserved 2 rooms). I called ahead and was told check in was at 3 PM. First I was ignored by Toby at the desk (no greeting or welcome just a glare at...

Getaroom / Tax recovery charges and service fees

Kathleen Haigh on Mar 18, 2017
We booked 6 nights in west palm beach florida 3/11 thru 3/16/17. Didn't mind paying the hotel bill but was charged $439.66 labeled tax recovery charge and service fee! Don't understand what this is. Would like a credit for this! Our booking Ref. Number DH3110408R7XCF. Our email address i...

IberoStar / Iberostar paraiso maya

AnnaPannella on Mar 17, 2017
My name is anna maria pannella. I had made a reservation to stay with my family at the hotel from december 29 through january 5. Our airline canceled the flight to mexico with only a few hours left for our departure. I tried to contact the hotel and explain the situation but after several...

Booking.com / No soundproofing at Dublin Viking's House

TeejQuigley on Mar 16, 2017
Booking.comMe and my partner booked to stay in The Dublin Viking's House (Booking number: 1807142932 PIN code: 3351) in Dublin (1 Kenilworth Park) from March 10th - 13th. There is absolutely NO soundproofing whatsoever in this building. We arrived in the evening on March 10th and didn't have too much...

Booking.com / Cancellation money not refunded hotel

Dipankar65 on Mar 16, 2017
My reservation no 2057547981 at Puri Golden sands, India between 9th march to 12th march 2017 through booking.com. They have mentioned via mail that Resort has charged full cancellation money and not refunding. Following which I raised complaint to all concern authorities here in India...
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