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Furniture Complaints

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Rooms To Go Gulfport Mississippi / exchange and billing

Janet Boyd on Apr 24, 2018

My name is Janet Boyd and I purchased a living room set and rug from rooms to go in Gulfport Mississippi. When I receive the furniture upon delivery I told the people that this was the wrong set, wrong material, this is not what I was shown in the store which at that time they did not have...

Art Van Furniture / furniture

Cynthia Sobick on Apr 24, 2018

April 23, 2018 To Whom it May Concern, I purchased furniture in July 2017 from Art Van, in Westland MI. This furniture was on clearance, but brand new. I was told, because it was clearance furniture, that if anything were to happen, i.e., any defect, that I was unable to contact Art Van... / armrest cushion covers

Almanza Almanza on Apr 22, 2018

ReplaceMyCushions.comWrong size. I called and specifically told Mark from replace my cushions the brand and what i needed. He was adamant to get my payment but the addressed it was sent to was wrong too. I called him back to fix that but still UPS sent it to the wrong address that was a whole other issue...

Sleep Country Canada / queen bed set and sealy mattress

Neha Nangia on Apr 22, 2018

Sleep Country CanadaDear Sir/Madam, This is to inform you that we bought a sleep country bed set and sealy mattress from your store on 25th jan 2018. We moved to our new apartment in Jan 2018 which is completely pest controlled and bed bug free. From 26th january onwards the day after me and my wife slept on a...

The Salvation Army USA / furniture donation pick up

Vicky Reklitis on Apr 22, 2018

The person that came to supposably inspect my furniture/ sofa claimed on his silly computer that it had deficiency such as a scratch when it really came down to him being discriminatory against the driver/ his partner an old man he mumbled under his breath at the door on way out that he'd...

Defy Fridge / defy double door fridge

Tamrin on Apr 22, 2018

Purchased a defy double door fridge from Bradlows defy product. Twice the water dispenser broke it was repaired now on the 3rd time the fan motor not working.informed the store I want a credit reason this the 3rd fault now going 4 weeks no one from Bradlows or defy wanna assist us. But the...

Houzz / houzz/poor service outstanding - refund for $500

C Huchting on Apr 21, 2018

Paid FedEX directly to arrange a return of a vanity to Houzz. It was insured for $500. It arrived 4/3/18 to their Portland OR warehouse. I was notified on 4/12/18 it was received successfully and I could expect a return in 3-5 days. Then a few days later they said it was damaged & I would...

Days Inn / not impressed

Benlisa201836 on Apr 21, 2018

Days InnMy boyfriend and I stayed the night last night (April 20th 2018) at the location in Niagara Falls Ontario (5943 victoria Avenue), he paid $158.00 for the Jacuzzi room When we got into the room he noticed that there wasn't a small fridge and most off all no bath tub or shower, since Both of...

Leons furniture / delivery

Crystals1000 on Apr 20, 2018

My elderly father ordered a sofa and a love seat a week ago.. they said they would call 2 days before delivery but did not. So he called and they confirmed delivery for today. They called him this morning and said the truck broke down and delivery would not be for another week. He called...

Rooms To Go / delivery

Megan N Turner on Apr 20, 2018

On 4/16, I had a delivery for living room furniture and bedroom furniture. Once the delivery men got there, you could tell they didn't want to be bothered. He was extremely rude and talked to the other delivery guy in a very disrespectful manner. Once completed, he stated I received a lot...

Jerome's Furniture / couch and loveseat

BobbiJan on Apr 20, 2018

Jerome's FurnitureI purchased both products along with a mattress less then four years ago. While the mattress has been wonderful. Both couch and loveseat have fallen apart. I am so unhappy. First I used loveseat and recliner cushion was falling out. I talked to warranty people (bought 4 year extended) said it...

Babcock & More / twin bed

Alysha Chapman on Apr 20, 2018

This is my third time reaching out to them about my boys bed breaking. The wood isn't even real wood that should be sturdy and durable. The wood is particle wood! The bed frame has broken I half just from sitting down on the bed. I called customer service last week and the rep Brianna said...

Big Lots Stores / furniture

Shelton Stowers on Apr 20, 2018

On April 11th I purchased over $7000.00 of furniture, paid cash in full. They gave me damaged furniture without a discount, then they gave me incorrect product. I had to rent a U-haul to get my furniture and because they were so incompetent, I had to rent it an extra day! Doing thi...

Ashley Furniture Industries / uncomfortable expensive furniture

reddick on Apr 20, 2018

I bought a damask dark brown leather furniture set. I hate it! I paid almost 5000 dollars for it. Its a beautiful set but not user friendly. I bought it in october, No one even sits on it because its either too hot or too cold. Ive tried putting covers on it everything slides off. My kid...

Rooms To Go / customer service, delivery service store manager

DonnaK5 on Apr 19, 2018

This is the third time I have bought from your store in San Antonio at UTSA and I-10 I was suppose to have a delivery today I still have the recording stating the deliver would be between 1 and 5 well here it is 5:30 no one here and so I call to see where is the furniture the delivery girl...

Jordan's Furniture / sectional sofa

Joanne Quinn Davis on Apr 19, 2018

The quality of the furniture is extremely poor. I bought one sectional that I returned because the fabric was worn, puckered and pilled after only a few weeks, the cushions started to break down almost immediately. I had to pick up part of the cost of that return. I got a new set and...

Jennifer Convertibles / non delivery of

Mellissa Bortz on Apr 19, 2018

Sales date 03/13/2018. Order number JLG 058713 Ashleegh 4 piece Chelsea Lounge Set. I was promised the order to be delivered in 3 weeks. It still has not arrived. When I call the store salespeople such as Charlie are rude and does not pass on messages. Different and contradictory excuse...

La-Z-Boy / customer complaint about sales/store manager

WrightHB on Apr 19, 2018

I ordered a pub table on 13Mar from Kingstowne Village Pkwy, Alexandria Va. My sales person (Monica Selcik) failed to inform me that a pub table was a special order. I've been waiting for a month to find out about delivery. I called and was rushed off the phone by a man who told me he wa...

Costco Wholesale Corporation / portofino comfort 5 pc fire chat set

Christopher Del Galdo on Apr 19, 2018

I purchased the patio furniture online from Costco in March. My wife recently passed and we scheduled a memorial service for her at our house in May. The furniture was delivered in April, the top of the fire table was shattered. I called Costco who informed me that the product is from RST...

JC Penney Company / jcpenney furniture

Triumph40 on Apr 19, 2018

I ordered a new couch on March 9th, 2018. Order number 1666386. I visited the store in Poughkeepsie, NY and ordered the couch. The salesman told me 4 - 6 weeks for delivery. I swiped my debit card, but no money was taken out of my account. A couple of days later, there was still no money...


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