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Furniture Complaints

Structube / Excessive advertising

Kenneth Leonard Hayes on Aug 17, 2018

I bought two carpets at structube a few months ago and now thier advertising appears wherever i go on the web. This type of targeted advertising is counter-productive. I have had more than enough exposure to this company and will not purchase any more 'goods' there. The carpet i bought had...

I am complaining about my order / My order was a mess, to late and not the right colour

Mihaela Puiu on Aug 17, 2018

I am complaining about my orderHello. My name is Mihaela Puiu, post code WR2 5FA and I placed an order with on the 29th June 2018. After 4 weeks I didn't know if I will get my order one day or not as nobody contacted me or send an email to inform me about my order been delayed. So I rang them and the said...

chair / Purchased table and chairs almost 1000.00

CBWebb on Aug 17, 2018

Called in 2 moths after the warranty was out, The chairs been had an issue just didnt have time to call, so when I did they sent out one Tech he did not complete the job. Stated it was completed, They sent out another Tech and stated he completed the job. Called in spoke with a supervisor...

Lastman’s Bad Boy / Sofa

Duaasim on Aug 17, 2018

worst company ever. While selling me the warranty thay said Thay will cover any accidental damage. I asked the guy before buying it that are you 💯% it will cover because I have kids he assured me that it will cover. My kids spilled glue that caused damage they said no thay only cover coffee...

Vidaxl / Rattan table and chairs

Vannie15 on Aug 17, 2018

VidaxlI bought a table and chairs from your Spanish website and I am really not happy. I don't speak Spanish although live in spain. I bought this in June. I went to take the covers off to wash them and every single cover is fraying very badly ( see photographs). This is before any washing. I...

Russels / lounge suite

T L Marametsi on Aug 17, 2018

I bought a laounge suite on 2017 july at Orkney Russels store and only to find that the one of the unit was making noise when you sit and we rported it tha was on August 2017, They send people to collect it and it was returned after august 2017, And still we did not realize that the was a...

Harvey Norman / everything bought at harvey norman

Anna Tee on Aug 16, 2018

Harvey NormanI have been purchasing items for my home for a few hrs now, I purchased a dining room suite and buffet approx 5 yrs ago, I have returned chairs to be fixed twice now, and had someone come to my home to fix, I also bought a lounge suite and again that was sent back and a new one given and...

Bob's Discount Furniture / service schedule failed

Me on Aug 16, 2018

My name is Marie Attia. Today (8- 16-18), my service was scheduled from 1:45-3:45. I was here all the time. Then, at 1:54 I was told they would arrive in 30 minutes. But, when nobody came, I called customer service to see what was going on, and I was told that nobody answered the door...

Rent-A-Center / customer service

Prussnak on Aug 16, 2018

I phoned the kinston nc location and inquired about getting a refrigerator and was told on the phone that it would require a $10 fee to start a new contract no credit needed and in most cases next day delivery and set up or next day if it was late in the day. Well i drove over there today...

Raymour & Flanigan Furniture / side rails and mattress

Tashena L on Aug 16, 2018

My bed broke and my mattress got worn down in less then a year. I called for replacement and was told I would get a mattress and a bed on Thursday and when Thursday came I was told I gotta wait till Monday. I was in a very bad car accident and I need my mattress and bed to be right. I called the corporate office and Jessica was rude and of no help.

Bobs Duiscount Furniture / Lift Chair

Pat Rondeau on Aug 16, 2018

Order #7448168 Customer #2130235 Purchased Lift Chair 11/13/16. On 8/10/18 brought daughter home from hospital after major low back surgery to sleep in lift chair because of limitations. On 8/11/18 chair would not function, up or down, called store sent rep to check out, he said we needed a...

The Salvation Army USA / so called "furniture donation pick-up".

Cristina Pregeant on Aug 15, 2018

Twice I have called Salavation Army to pickup furniture (antique sewing machine & cabinet, and queen bedroom set. First they make me wait 3 weeks for the pick up, they tell us they'll pick up between 8:00am & 4:00pm, so you waste another entire day. Then...when they finally arrived...they...

Badcock & More / W.S. Badcock Corporation / power sofa and chair

Mary Davis Selby on Aug 15, 2018

I, too, am in the process of trying to get restitution for poor quality sofa and chair, both power, purchased from Badcock in Live Oak Florida in May, 2018. Am now dealing with a dispute on credit card so that they can handle this. Poor customer service and poor quality. I can not get...

SCS Furniture / inflexible & unhelpful

DMM911 on Aug 15, 2018

Bought 2 x three seater setees and agreed with the store that we would be able to defer delivery up to the end of August. They then proceeded to try and deliver it in early August when we were out of the country on holiday. They subsequently said that they were no longer prepared to hold it...

Pottery Barn / Williams-Sonoma / service

vicks0622 on Aug 15, 2018

I bought a sectional in late May and it is mid August and still have not received it. In all fairness I was told it would be delivered by late July but we are at a point that they are unable to correctly track the pieces of my sectional. Customer service is horrible horrible horrible and...

Ad Not In My Area / my ad in home

Carol Vasconcellos on Aug 14, 2018

Ad Not In My AreaI give my location - Lincoln, CA. I then post what I have to sell - it ends up on a site in Washington state - I have tried it numerous times and it happens every time. this site is not very good. I have had several responses as I am selling a good product very cheaply. I believe if your...

Ashley Furniture Industries / incomplete delivery

Kerry Katovich on Aug 14, 2018

We purchased a bed frame and mattress (order 121877554) It arrived incomplete on 29 June 2018, on 6 July delivery of some parts arrived, discovered kit to construct the bed was missing. Calls made on 7/9, 713, 7/20, emails on 7/26, call on 7/31 resulted in very little help, wrong kit...

The UPS Store / service

Melissa Moreno on Aug 14, 2018

I just called your UPS store on 3501 N Ponce DeLeon Blvd St. Augustine, FL 32084 and spoke to a gentleman by the name of Eric who was very condescending and rude. He had zero training in customer service and should not be assisting customers. I received a notice from the shipper of my...

Lastman's Bad Boy Superstore / couch and chair

Robbin86 on Aug 14, 2018

I was a great customer since 2009, till now. Don't believe anything they said about their warranty and their customer service. I bought a new recliner couch and chair in November 2017. It broke down in April. Now its August and still getting the run around. I called today. They till don't...

The Brick / unethical behaviour and run around to receive credit

Muffin55 on Aug 14, 2018

In April of 2017, I purchased a sectional from S Common. The sales person persuaded me to take the extended warranty since I had a dog that had ripped a hole in my previous couch. She advised that the warranty would cover one time any damage that happened to the couch that was not warranty...