The complaint has been investigated and
resolved to the customer's satisfactionResolved BVI Funsail — Harry J Birch Yacht Fairwind
resolved to the customer's satisfaction
I recently had the misfortune to book a Skippered Charter with Harry J Birch of Funsail BVI on his "luxury" crewed yacht Fairwind. I booked and paid on the understanding that it was a bone fide charter company licenced to operate in the BVI and that Captain Harry was a RYA certified comercial yacht skipper. On arrival I was met by a man well into his seventies clearly stressed distracted and unprepared for a sea passage. The yacht Fairwind devoid of crew and was old tired, worn out dirty and no longer fit to go to sea; much like Harry himself in my view. Hiarrys charter licence ran out years ago and his comercial skippers license proclaims hima sprightly a sprightly 62 year old while his pasport puts him at least a decade older. When I expressed my concerns about skipper and vessel I was told to take it or leave it, no refunds. None of my party could bring themselves to spend I night on this wreched old boat much less a week so we left it.