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The good, the bad, and the ugly - discover what customers are saying about Buyshop

Welcome to our customer reviews and complaints page for Buyshop. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Buyshop.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Buyshop's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Buyshop, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Buyshop. Your feedback is an important part of our community and will help others make informed decisions.

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1:29 pm EDT

Buyshop Online shopping pool

I ordered a 15ft x 36 Inflatable Pool, Easy Set Pool Set with Filter Pump - 70 in x 30 in (5/person) × 1 about June 9th 2020 it got here 7/22/2020 and was a tiny kiddy pool. I had contacted them after I opened a dispute with paypal and they said oh its coming so I quit the dispute. I opened again and then I saw it was on fed ex tracking so I ended the dispute again then it arrive in small package. Paypal wont open dispute its been closed. I'm tired of this Co.
They are in China +86 (185)-6588-3312 It was BUYSHOP now its called JUCKHEAR OP
p.s. emails were from Phaeton Information Technology Co., Ltd.

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Catherine Flynn
, US
Oct 27, 2020 4:01 pm EDT

Geez, after reading all of these complaints and I too have paid through PayPal for a pool that came three months later, it appears that I might be having the same problem. I'm going to file a complaint with PayPal and hope for the best. I am unhappy to learn that they have not helped all of the other people who also filed complaints against Phaeton Information Technology Co., Ltd. I just want to return the dang pool which I never used and get my refund.

Feeling upset knowing how others have complained without getting the proper help and attention. Makes me want to stop using PayPal if they don't stand behind their loyal customers and follow their own guidelines. Wish me luck!

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Christine McKim
, US
Aug 16, 2020 2:40 pm EDT

I ordered 2 of the knee /seat combo also on may 30th thru paypal also
I received the 2 totes that attach to the side but never the actual seats

When I realized it was coming from china I was giving it 10 -12 weeks to arrive but after seeing these responses I am going to contact paypal

It will be 12 weeks on august 22!

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airpoll
, US
Aug 21, 2020 9:53 am EDT

Please let us know the result of your effort with PayPal

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airpoll
, US
Aug 13, 2020 4:13 pm EDT

I had the same experience, fairsusan. I sent a polite email to johnstone2948@gmail.com at Goasterstore to let them know I received a small too lbag rather than the bench. I got that email address from the email they sent me thanking me for the order. Interestingly, when I went back to that email to view the order to make sure I did order what I thought I had ordered, the link was dead, got a 404 error.

I heard back from Kate at johnstone2948@gmail.com and Kate said that I received what I had ordered, a tool bag.

I politely replied that I ordered the bench; I did not order a small tool bag for $17.99 (not including S&H).

I did not hear back so I sent another email to Kate at johnstone2948@gmail.com, but this time the email address did not go through. Gmail said the email address could not be found.

So Goasterstore intentionally disabled their email address!

I started a complaint through PayPal but as I doubled checked the order, I saw the trick they played on me, and possibly on fairsusan. The product remains available on https://saletgogo.com/ but note that the picture of the bench shows two order options: the 'Garden kneeling stool tool bag' for $17.99 and the Garden kneeler and seat for $59.99 (see attached photo snipped from their website today). The picture on the website shows the kneeler but the selection highlighted is the tool bag. So I thought I was ordering the kneeler, which was pictured, but I was not.

I don't recall those choices when I made the order but I have to assume it was there - I just didn't pay sufficient attention - something I usually do. But, you know, I think this is a scam, this stinks, and I'm not letting it go.

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fairsusan
, US
Aug 07, 2020 1:02 pm EDT

I ordered a knee protector online. I recently received the cloth appendage that holds tools, but I never received the bench.

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5thTeacher
, US
Aug 14, 2020 12:16 pm EDT
Replying to comment of fairsusan

I ordered the same exact knee bench item and paid with PayPal. I also received the cloth tool bag, but that's all. I opened a dispute through PayPal. They did nothing to help. They said my case was closed because I didn't respond to an email from them - which is not true. I lost my money and was very disappointed with PayPal. They didn't do what they were supposed to do according to their own guidelines. Before my next online order, I will make sure the company is in the USA.

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OoRobertoO
, US
Jul 31, 2020 3:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same complaint waited several months for a pool that was too small not the one I ordered and it had no kit. The pool I was given sells for 26$ on amazon. SCAM SCAM BUYSHOP NOW JUCKHEAR. Get your overpriced junk hear more like it.

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8:28 pm EDT

Buyshop Inflatable pool

Order the pool june1 2020 was notified the pool was on the way on the 15th of june. No pool emails unanswered. Would like a refund of $239 the gr tracking that was sent is in Chinese. I even download there app to track the product but it was not working. I would just like my money back. This company is a scam. Please people dont buy anything from this website.

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Ben Rhouma
, US
Sep 14, 2020 4:43 pm EDT

Same issue here, I will not purchase a product that will be shipped from china.

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MadMomInMaine
, US
Sep 06, 2020 11:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Same thing here, only I havent even received anything. I ordered in May. Its now September. And the emails are being rejected. When I go to their site, its a completely different site now, that sells makeup and jewelry called Juckhear.com i think. Definitely a scam.

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JoAnna Mullett
, US
Aug 15, 2020 7:37 pm EDT

Yes, it took 2 months for us to get a pool as well adn then it was the wrong one without filter pump or cover. Email support is now being returned as undeliverable.

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sarah sloane
, US
Aug 13, 2020 8:45 am EDT

it is a scam! it happen to me as well! then I go to email them back to find out how to return this extremely small pool and my email was rejected! Don't buy!

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Georgetta salva
, US
Jul 31, 2020 2:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Exactly what happened to me. I ordered a 15x40 pool with ground cover, filter and pool cover. After many emails and two and a half months, what arrived was a 6x20 pool in a tiny little box. This was supposed to be a gift to my daughter and grandkids. So much for that. And now they won't respond to my emails.

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Brenda Pedicord
, US
Jul 23, 2020 5:31 pm EDT

Same with me i bought a 15 x15 36" pool. Took almost 2 months to get here and ended up being about 5FT and 24" deep. Its a scam!

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Rachel Nispel-Shaw
, US
Jul 20, 2020 11:25 pm EDT

I completely agree with you. The same exact thing has happened to me. I have now emailed the contact they gave to me with a lawsuit. They are also on Facebook so make sure to go to their page. I am letting Facebook know that they are a complete scam!

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