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Business Logo Design

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Business Logo Design Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction

We hired Business logo, and unlike what they say in their website, they do not behave -once you pay them in full as required by them- in a professional manner. We found that they do not have the expertise they claim, especially to work with logos incorporating another language. Once, they feel they cannot deliver; they will pick any excuse to cancel their contract and keep the full amount. In our case, we paid the corporate package, and we only got some logo designs that did not fit our needs. We were still ready to work with them and pay extra when we changed the business name, but they end up running with our money. They write in a very unprofessional manner, which was an indication to us that they are not as big as they claim. In their website, they offer their customers money back guaranteed if you are unsatisfied, but they do not. They also assure you that six designers will provide six different approaches to the logo, and again that is not true at all. We got a design from one person who keeps offering us the same thing with little added or deleted line here or there. Later on, the owner stepped in, but all the same. In our opinion, the so-called “company” is actually just one person. Even though they did not work on the website at all, they refused to return the money. Please be careful with them, and note that the online contract is one sided which is again an indication that they are shady. My partner did not pay attention to these details when we hired them, so we lost $ 599. Be careful.

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    • Sa
      samsaj Jul 28, 2011

      Three things which caught my attention while reading your complain, i was looking at their website for our logo and saw that they have clearly mentioned that refund is not issued in the cases mentioned below.

      - If a company change their name, which obviously means that scope of work is changed and after looking at their terms they have the right to terminate the contract
      - On their website i saw that they offer $99 moneyback if you are not satisfied with the initial logos, do did you requested the refund after getting the first set of logos? Just curious to know...becasue from your feedback it seems you requested money after moving forward with the revisions.

      Apart from these observations how someone is going to pay extra to a company if they don't have any trust in their design capabilities?


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