Burger King
reviews and complaints

Why does.the food on the commercials for Burger King looks, so much better than when you go into .the store most of the time the Whopper the meat is cold, service is horrible even the managers do not know how to properly talk to customer I think Burger King and the rest of the fast-food restaurants should offer service class instead of just hire anyone off the street. That calls themselves a manager because they can count change.

I bought a sm fry from the value meal and sm coke and the cashier overcharme and was acting like she was not listening for what I ask.She crealy thought i was not going to find out. i please want my right as a custumer to good custumer service and that price macth with the price at the menu. this was clearly an abuse.Thank you and contact me for more detials. Review the reciept.

Good morning,

I am a Store Manager at this center and like some of your breakfast sandwiches. Unfortunately I don't buy from the location described above. Their attitude is HORRIBLE! And it starts with the Store Manager. He has the worse attitude of all. To me he should not be part of your organization. He ignores customers all the time. The line could be of 20 people and he comes out and does nothing about it. There is also an African American lady. I think it is his Assistant. She has the worse attitude and it is constantly on the phone arguing with family members or friends. I'm guessing because you literally can hear the topics of the conversation. I get tired of what the other restaurants sell in the mornings and sometimes I want BK. But every time I think of going to that location and dealing with those people; it is torture.
You guys really should consider cleaning house and get a new team in there. You could do so much more business. I hope these concerns are heard. If not, you will continue to lose customers. I believe the Store Manager's name is Gary.
Thanks,
Juan Gonzalez

We were passing through and stopped for a couple whoppers. The kitchen was a mess. See photos attached. Every table was dirty. There were no napkins in the dispenser. When I mentioned this the employee that came out washed a table for us with a bucket of water in the cupboard. Then filled the napkins after I asked him to. Without washing his hands. The next customer who came in asked, What happened, tornado hit?" The manager, I think, said "the area had lost power so the store was busy." I don't think the Health commissioner would accept that excuse.

I ordered a whopper combo with no tomato, but with extra onions and pickles. This request was followed perfectly. I ordered a diet coke with it all g with onion rings.

I am very very easy to please. I expect mistakes at the drive through but not this bad

Diet coke was discarded - tasted like Pine needles
Onion rings were actually fries and were discarded. They were covered with dirty oil debris.
Burger looked great, but the meat tasted like it was old/stale/refrigerated after it was cooked. It was also discarded. 100% failure.

I wasn't given a receipt either.

I purchased an apple pie with a burger at drive thru - got home to find no apple pie so i called and was told to pick it up next time through (no discount or refund).

Today I picked up the pie and it was horrible. There was not one tiny chunk of apple to be found, just filling and completely soggy crust.

Next time my sweet tooth tells me to get apple pie it will be either homemade or from McDonalds!

Upon entering the drive thru and prior to placing my large taco order I clearly asked what was on each one, to which I was answered "lettuce and cheese". I asked... "...no tomato, I see red stuff in the picture." Her answer was, "nope. No tomatoes".

I received my order quickly, which should have made me suspicious, however, 15 tacos in the drive thru... I had plenty of hungry mouths waiting, and was in a hurry.

I arrived home to find not only had every taco been MICROWAVED to reheat, but also, taco sauce was placed on EVERY taco in the bag (I was told at the window after I was handed my bag of reheated tacos) $15 later I have a room full of hungry people that are pissed off at me. This is a gross display at an attempt to sell a taco!

It's 1230 afternoon, I was the fifth car in line, took me six minutes to get to the place to place my order, asked if I could wait a minute I said yes, waited four more minutes for her to come back and talk to me, car is behind me or turning around, I gave up I drove out and when I went through the drive up window there were no cars in line, what happened to you guys, you would not take my order, nobody in front of me at drive-through, and still you wouldn't take my order. My three-year-old son was extremely unhappy because he loves Burger King and you guys wouldn't help me. So I took them down to McDonald's. Burger King is closer to my home, my three-year-old loves Burger King, but I'm not coming back to your store, I will just go to McDonald's or Jack-in-the-Box or Wendy's, Wendy's is right across the street from Burger King, I would rather go to Wendy's and get service then sit in line for 10 minutes and get no service. Can I say you guys suck big time. I will wait to see what your answer is our responses from this email and it better be a good one or I will not shop at Burger King again. You may contact me Tony Schmid, [protected]. But I doubt if you guys even care

Store number 4259 on Cassopolis street in Elkhart Indiana has the worst service. We sat in line, in the drive thru, after ordering 10 min and had to pull forward to wait on fries adding on more time. After waiting and receiving the fries, medium size, there were barely any fries in the package and not at the bottom of the bag. I then had to go inside and complain about the small amount of fries. She offered to take those fries and replace them with more (which is the size they should have been to begin with) while doing so another worker started complaining that now that throws off her fry orders. Terrible establishment! Also the classic chicken Sandwich had lettuce that contained the heart of the lettuce head. Gross. We will not be returning to this particular Burger King in the near future.

I have seen several Burger King restaurant close down for no reason and the worst one is the only one in area. The 42nd Ave and Flagler BK was the best one and oldest in Miami-Gables area and has been shut down over two years ago and nothing has been torn down or reopened as something else. The one on 8 street and 60th also closed down eventhough construction started on that one. The only BK left is on 57 and 7 street and that one is the worst Burger King in the USA with very bad service, no supplies and never given a receipt for your purchases. When will we see another BK in area? We now go to Checkers or Wendys most of time because Mcdonalds has very slow service. We need our 42 Ave bk back! Close the one on 57 because they serve garbage there.