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Burger King
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1.2 17 Reviews 4584 Complaints
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Burger King complaints 4584

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I
10:48 pm EDT
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I pulled into Burger King drive thru on 17951 NW 27 Ave, at 10:30am and I hear from the speaker at the menu board " I'm sorry." I had not placed an order yet. So I ask what do you mean. The reply was that breakfast was over and that lunch did not start till 11am and so no food was being served for the next half hour. I have never heard this in my life and...

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A
7:22 pm EDT

Burger King the taco I understand it's a dollar but it was hard greasy and smushed did look good it was not good why have it when it looked bad

Taco was not good I know a dollar but don't promote something that your not getting you will loss business for the food on Hilton Head SC it was good but now I don't know what happened pulled pork was not good at all very disappointed I go there a lot now I'm changing my view on this place maybe it's the workers but I heard other places in NC are the same maybe is the quality of your food

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J
J
Joe Eidemiller
, US
Jul 22, 2019 9:36 am EDT
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The tacos are absolutely horrible. Worst fast food ever. One regrettable bite and into the trash. Don’t waste your dollar

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L
6:27 pm EDT
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I was not even greated by the woman taking my order. She was so rude never have i ever dealt with this kind of service before in my life. She did not say one word to me the whole time taking my order! I myself work at dunkin donuts and know what customer service is all about! I am so disgusted with this experience! I also received my mozzarella sticks and...

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P
6:11 pm EDT

Burger King $1 tacos

I ordered 2 of these tacos and the filling was beans and lettuce only! Not as advertised! There was no meat and no cheese, no taco sauce. Unreal! False advertising! What more can I say! This was a totally wasted lunch trip! You should at least serve your food as it is advertised! It was like you put the taco shell in a form added the beans, deep fried it, put lettuce in it, shoved it in a bag and sold it to me! Totally unacceptable!

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J
4:09 pm EDT
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On the 17th of July 2019, noon time during work hours I happened to go to this restaurant and had ordered the original chicken sandwich meal. After my second bite to the named sandwich, it appeared passed fried and hollowed somewhat spongiform and nothing like chicken. This by far has been the most disgusting and grossed out meal I've ever experienced! I...

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L
3:32 pm EDT
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I walked in to order a meal and it was hectic I noticed they were being slammed with very little communication a older black woman in the kitchen from what I heard was very vulgar and telling her managers she doesnt have to listen or "do a [censored] thing" she wasnt being helpful and was actually making it far more difficult... A black heavier set male manager...

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R
2:54 pm EDT

Burger King store was dirty

I have never been to any fast food restaurant that was so dirty. Every trash bin was over flowing, there was not one cleaned off table in whole store, it took 20 minutes to get a kids meal and whopper meal. I live here and have been to this place over the past 4 years and have never been so grossed out by dirtiness like that. My family will not be back here again.

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J
12:38 pm EDT
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my wife stopped about 1 week ago and ordered five (5) tacos for our supper and the person at the drive-thru window didn't know they had tacos. She had to go ask someone if they had them. Well, they made them and put them in a bag and my wife came home. When I opened the bag for us to eat, the tacos had nothing on them but a little of what comes on them when...

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R
10:12 pm EDT
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I went to your store and ordered 41.55 in food was miss my 3 orders of mozzarella sticks. Tried to call the store no one answers. It took almost a half hour to get my doos just to be shorted. Now I am out 5.07. It late too tired to go back and get it. Will try to go and talk to the manager I'm the morning. I ordered at 9:30. My order number was 348.

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S
9:16 pm EDT
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We have gone to this burger king numerous times because we live nearby. The last few times they have shorted us on our food, given us the wrong food, argued with us about how much food we were supposed to get on a coupon. It's been terrible service. Today we ordered the coupon code 9330 for 2 large fries and 40 nuggets. We wait for nuggets to be made and drive away with one large fry and 20 nuggets

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K
8:13 pm EDT
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I just tried your tacos . I live in Savannah Ga . I love tacos but you can't call these tacos. If you aren't going to put meat in them you should advertise that it's beans not meat. The shells were so hard it hurt my teeth . I ordered four and I only ate one cause I couldn't eat them . They were truly awful . I would rather have a frozen burrito. That'...

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L
7:14 pm EDT
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Burger King salad ordered was only iceberg lettuce.

We ate at the BK in Clinton IA on 7/15 or 7/16 2019. It was the one on the Lincoln Highway. I ordered a club salad and they told me they were out of cheese, I said that was okay. What I got was a large bowl of chopped iceberg lettuce with three slivers of tomato. I thought you had a terrible salad on your menu, but when we got back to our hotel my husband looked it up and found it was supposed to have several more yummy ingredients, we didn't even get a crouton. Some people need to be retrained!

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T
5:28 pm EDT

Burger King manager eric

Came in to get something to eat and was totally shocked at how down hill this place has become. I was sitting in lobby when out of the back office, Eric comes out to front desk and starts going off on the crew members. He was telling one team member to " hurry up and get his [censored]ing head set back on, Jesus Christ how many times I gotta tell ya that." Then turns around said, "now what the [censored] am I going to do ? I had one guy call in and another [censored]ing quit ." I spoke up and said if I was talked to that way I would quit to . He just looked at me and headed back to his office. There were little kids in the play area, and other people in the lobby. I can't believe managers at this establishment can cuss like this, and treat their employees like crap. This is not the first time something like this has happened. It happens almost daily. My family has also been in here when certain managers come in smelling like weed and start yelling at crew members. Other times we have seen then get mad and go off on crew members and start throwing things while they are cutting that employee or employees down. This is horrible! Something really needs to be done to fix the management here and the moral.

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R
1:53 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

you should take them off of the menu! ours were little to nothing when it comes to the product inside the taco. on one, no sauce, no cheese and 3 small pieces of lettuce. another, hardly any meat filling, no cheese and 4 small pieces of wilted lettuce. if i wanted greasy chips, i could go to the nearest taco dive. apparently there is NO quality control! shame on you burger king for putting out such poor food!!

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S
12:40 pm EDT
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Burger King new taco product

I bought 3 of these tacos last night, which were barely edible! Besides being so greasy, which I somewhat expected, there was nothing in the taco shell except a little meat, little lettuce, and a little bit of picante-type sauce thrown on the middle of it. No cheese, no tomotoe, at all!

I realize it was only $1, as a promotion, but there was so little of anything on it, that the shells very well touched each other, pretty much along the length of the taco.

How would this example of your new product entice anyone to buy more?

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Update by Sharon P Martin
Jul 18, 2019 5:48 pm EDT

Ugh..."waiting" should be "wasting, such as I'm not wasting any more of my time!

Update by Sharon P Martin
Jul 18, 2019 5:45 pm EDT

Still no luck, or messages, in trying to post just one photo. No more waiting my time.

Update by Sharon P Martin
Jul 18, 2019 5:43 pm EDT

Photos (4) did not come thru. No error, or other, message!

Trying to just post one photo...

Update by Sharon P Martin
Jul 18, 2019 5:40 pm EDT

I thought the Roeland Park Burger King restaurant's version of their new tacos was probably a fluke?...but not really!

I decided to try their restaurant close to my home...on Rainbow Blvd, at about 40th, Kansas City, KS. I was again very disappointed!

The slight improvements consisted of a smidgen of cheese and perhaps slightly more meat? I took photos this time and will try to upload. I just can't see how the restaurant staff would really expect anyone to buy the
this new "taco" product ever again? I won't!

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ComplaintsBoard
S
10:36 am EDT
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This is not the first time we have been treated badly by this specific person (calling himself the manager). We went on the drive through Sunday 07/14 around 10 PM - First of all we stayed 10 minutes with no one even saying to hold on, finally we were saying :"hello, hello" and my husband honked the horn because it sounded dead- Someone came very loudly...

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ComplaintsBoard
J
1:44 am EDT
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Whereas, upon placing a digital order via Burger King's, iPod app, I was perplexed and astonished at the lack of customer service, digital interface between stores and corporate input. Henceforth, it is unwaivering that both the stores and corporate entity are substandard and an abomination. Whereas, I ordered three items to be prepaid and picked up via a...

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S
10:50 pm EDT

Burger King taco/service

Went to this burger king tonight and the teens that were working were so unprofessional (one ran out the back door like they were playing/chasing him. From the order taker and money taker to the person who handed out our order hardly could acknowledge us. If this were all I get teen attitude BUT ordered your new taco and it had no more than a spoonful of meat, 3little pieces of wilted lettuce and no cheese at all. It was awful! Never going back at night with teens who couldn't care less!

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J
9:57 pm EDT
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Burger King tacos, whoppers, and mozzarella sticks

We just ate at the Birger King I. Lincolnway in Cheyenne, Wyoming. After waiting 20+ minutes for our meal for 4, the food was horrific. My mozzarella sticks were obviously VERY old, cold, and possibly rotten. Our whoppers were cold. Very cold, and the tacos...all I can say is they were inedible. I've attached photos, but I wanted to share with you how bad this place has deteriorated over last year. I also want to add that your staff were bickering and arguing. This is the second time we've had a poor experience lately. I'm sad because we can only afford to eat out every few months, and it's a huge disappointment to get cold and disgusting food.

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J
7:21 pm EDT
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My wife and children went to this BK to have dinner. My son's crispy chicken sandwich and my daughters chicken fries were overcooked, badly. My wife brought me home a Whopper meal with cheese and a 10 piece nugget. The whopper had no cheese and the chicken nuggets were uncooked in the middle, you can tell they were not shaken while cooking. I found one...

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

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Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Your kiosk ordering and receipts was posted on Apr 12, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4601 reviews. Burger King has resolved 230 complaints.
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  1. Burger King contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
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    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
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    33%
    Confidence score
    Canada
    +61 130 085 2326
    +61 130 085 2326
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    Australia
    +64 800 425 464
    +64 800 425 464
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    New Zealand
    +43 122 602 260
    +43 122 602 260
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    Austria
    +90 850 222 5464
    +90 850 222 5464
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    Turkey
    +86 212 422 6000
    +86 212 422 6000
    Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click up if you have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number
    China
    +81 120 945 630
    +81 120 945 630
    Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click up if you have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number
    Japan
    +82 80 228 163
    +82 80 228 163
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    South Korea
    More phone numbers
  3. Burger King emails
  4. Burger King address
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
Burger King Category
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