Burger King
reviews and complaints

On May 3rd 2019 my children and I went to Burger King in saint Paul on Grand and I had the worst service and your bird or the product was crappy and I spent a good amount of money like 30 bucks to get nothing I really wanted or ordered I had to wait over 45 minutes to get to four piece chicken nuggets and chicken fries I didn't get the right kids menus that I ordered the food was disgusting there was a homeless man sleeping in your bathroom and the officer came in and asked my 11-year daughter to go in and check if there's a child in there and I was very disrespectful

May 4, 2019 around 2:30 a.m around closing time I went to Burger King on 8 street to order some food I got to the drive thru and began to order my food according to the cashier in the window they where out of hamburgers so I went and ordered chicken sandwiches and fries and asked for it to be fresh got to the window there was poor customer service the cashier was on her phone talking to the cooks and was ignoring every bit of what I had to say my order was totally wrong and messed up and had ripe tomatoes I nicely asked could it be fixed and they did the opposite never will I ever visit Burger King on 8 street again

I went through my local Burger King drive thru at 9:30 at night on May 3, 2019 and ordered a 9 piece of Chicken Fries got home to eat them and they were dried up and old and very inedible. Couldn't go back because my daughter was sleep. Tried calling call the store and got no answer, them attempted to do the survey the site said they had enough feedback for now. Now I wasted my money and there is no one to correct the issue. It's very horrible that the store 470 on dreher lane Little Rock Arkansas would even sell a product from your company looking like this. And I'm highly dissatisfied because I had nothing to eat because of this poor service!
Yulanda Speed
[protected]

Today is May 5, 2019 @ 9:24pm store#23924

Tonight I ordered the spicy chicken nuggets when I got home they were hard as a rock!
I'm always having problems at this location and I'm tired of calling so I decided to go up there this time and show them the product. And don't get me wrong they always make it right by giving me fresh product every time I have to go up there, the point is I'm wasting my gas and time and I don't even get to sit down and eat with my family because there's always a problem with the food. I stopped going to this location because of this and I thought I'll just give them another chance... big mistake!
The manager on duty told me" If your always having problems then you should check your food before you leave or request as soon as you walk in that it be made fresh!" Seriously, I shouldn't have to check my food to see if it's fresh before I leave... it should be done correctly the first time. He proceeded to tell me "it's not like we're back here eating the food, so it's hard for us to tell if it's hard or not!" So I told him I'm sure you guys have timers that let you know when it's time to throw away the food when it's been sitting too long, his response to that was "our timers don't always work! Like I said next time you can come tell them right away you just want all your food made fresh and then you don't have to worry about it!" I could not believe I was being treated this way I am a manager myself and that is poor customer service to its finest.
I provided with the time and date of the incident so this issue can be addressed properly. It breaks my heart to say this because the Whopper is my favorite burger... however I don't see myself going back to this location anytime soon. I'm a very busy person and I don't have time for this nonsense... Thank you for your time.
Samantha Yates
[protected]
[protected]@yahoo.com
12247 Clear Lake Drive
New Port Richey, FL 34654

I went to the burger king on summit ave in greensboro nc store165. I waited 40 minutes to get to the window. The store was not bussy at all. Thats just not good business at all total disregard for the customer waiting and burning gas. If the employees at this location dont want to do the job thair thay should look elsewhere for employment. Burger king should seriously look into this before they lose valuable customers by just plain lazy employees and bad customer service.

I am an American citizen living in Mexico and you should be informed that the Aguascalientes Burguer king franchise is completely unsupervised (there are 2 in Aguascalientes, the one up north is fine, the one located at the south side is the subject of this complaint). They took 24 minutes to have my order ready when I was the only customer there - now I know why- the ice machine was not working so we had to drink HOT soda and even after I reported the malfunction they continued to sell drinks without warning the customers. People in Mexico don't fill out complaints at all, they just stop going. I hope you take care of this matter. Who ever owns this franchise has no idea of how a business should be handled.

On April 27th 2019, At approximately, 11 PM while heading home from an event, I stopped by the Burger King drive thru located at 16504 E Admiral Pl, Tulsa, OK 74116. All the lights were on, the drive thru was open and the screen was lit.
I went to the drive thru and waited to be served. After 1 minute and no response I drove to the window for service. As I pulled up I could see two people thru the window and when they say me they dropped down behind the counter and we're hiding from me. I was shocked. I checked the business hours posted on the window and it clearly said "Open til 12:00 Midnight.

I sat there for another 30 minutes when I knew I was not going to be helped I just pulled off. Drove a mile down the road and was pleasantly served by a local Mc Donald's that was happy to take my money. I'm not sure why this Burger King didn't want to serve me. I have been a life long Burger King customer and even worked at one as a teenager. The food has always been one of my favorites and this is my first disappointing experience. This experience has left a bad taste in my mouth and I'm not sure when I will choose to eat there again. I can guarantee I will never eat at that location again...ever. I don't want anything from you, I just wanted you to be aware how disheartening the was.

i did try and call the actual location but the manager David, was "busy" and was suppose to call me back. he never did.

Burger King used to make hamburgers with gloves in all world. but now it's probably less costly to make hamburgers they are making hamburgers without gloves in Turkey. Hygiene is completely ignored. Thousands of workers are working in Burger King, and we're all using toilets, I know it's not nice to blame anyone, but I see the Burger King employee who goes without washing his hand with my own eye in malls toilets. After I see him When you don't see gloves when they make burgers, you can't eat it. Of course not everyone is the same but you can not control thousands of workers abroad I worked in the BK, I know the need to hand wash inside, but it is not a situation that can be managed. Mandatory use of gloves abroad urgently need to be implemented in Turkey. We can not eat any more from BK in Turkey, Please support us.

Greetings,
Dear Burger king management,
I'm a regular customer of burger king atrium mall branch every weekend my kids like to eat Burger king Whopper but today when I used Mcb bank Card labour day 30% discount on this deal when open parsal in home their is third class topping and without cheese and other quantities of flour which used to make a perfect burger is absent very disappointed regarding this type of Froude and counter services kindly improve your service and please also see this burger picS on your advertising Boucher totally different taste material Hope next time never visit and ordered your Burger. Please see your quality of burger very upset and disappointed today regarding your service .
Thanks,
Regards,
Ravi Shankar
Senior Business Manager.

I have been to the Burger King at 41st and Memorial in Tulsa Oklahoma several times, and repeatedly see the manager, name was given to me as "Robie" lollygagging around. Today (05-01-19) while the only other employee was trying to deal with a drive thru speaker break down, and a long line of cars behind me that don't have their orders taken yet, and wondering what the hell. Get to the window, and there is "Robie" wondering around, doing absolutely nothing to help with getting customers taken care of.

Then gets offended when asked why he is not helping. His manager skills are overly rated, and would not be accepted in my book.

Tonight I went to my local burger king (located on 27th ave west in Duluth, MN) and ordred 6 rodeo cheeseburgers as a part of a bigger order. The person that took my order, Trevor has a tendency to misshear when I order. (The same person has made mistakes on my order the last 3 times I've been through the drive thru) when I got my recipt I checked it because this has been a reoccurring issue. He did not put cheese on my burgers today. When he handed me my food I asked if they had cheese and showed him my recipt that they weren't rung up with cheese. He said they didn't have cheese. I got a little annoyed and said well can you fix it? The manager Eric then came to the window. He said it will be another $1.20 to add cheese. I said no problem and handed him my card. A bit Annoyed still I told him "that kid has [censored]ed up my order the last 3 times I've been here" I should not have sworn, I completely understand this. But I didn't yell at scream nor did I direct it right at any person in particular. Just stated it matter of factly in a slightly annoyed tone. I just expressed my feelings about this employee whose continuously made mistakes. The manager Eric then blew the situation all out of proportion. He began to wave his finger in my face like a mother disciplining her child. He raised his voice not screaming, but got louder than necessary. And told me I can knock my swearing off right now or I can leave. I said I apologize but don't wave your finger in my face. He scoffed at me and shut the window. He opened it a moment later. Handed me my card and a refund recipt and told me to leave. And sarcastically told me to have a good night. I accepted this and left but it's been bothering me all night. How does a manager at an establishment get off providing such poor customer service? I would have understood if I was screaming or cussing him out. But I used one curse word and immidiatley stopped and was still treated poorly. I simply just wanted cheese on my burgers as I initially had asked for. I have honestly never felt so disrespected at a food establishment before. Especially by a member of upper management. Overall this was a 0 star experience. I work in customer service. I've been called every name in the book and screamed at about things that were 100% out of my control and I can promise you I have never spoken to someone so disrespectfully. In customer service were paid to be courteous and wrong rights for the customer. He did nothing of the sort. I'm not looking for compensation but I think this employee needs to be followed up with in reguards to customer service. If need be you can follow up by email or phone. [protected]@outlook.com or [protected] thank you.

I went to burger king to grab a quick munch, on arsenal strewn in Watertown NY and she brought my personal info into the drive through window and proceeded to get loud and rude with me while holding my food in her hand and she started yelling at me for not wanting to share personal information. Proceeded to try and get loud with me and disrespect me in front of people as I just want I enjoy my meal. She litterally held my food in her hand as she is getting very rude so as she said "AND YOU KNOW WHAT?!" I snatched my food from her hands and drove away. Not only was my mean ruined but my whole day. No one should have to put up with that at a drive through window. Nor should anyone be giving out that kind of service.

I had lunch today at a Burger King at the corner or Alameda and Compton in Compton, CA. There were napkins on the floor that had been there for some time as they were shredded and some were wet. The counter was dirty, there were no napkins in the dispenser, and there were empty and half filled ketchup mini-containers in that area. There was ketchup spilled in the area as well. I was there for about a half hour and I saw no attempt at cleaning. The condition of the place did not promote confidence that my meal was unimpaired with vermin or other potentially harmful things.
The date was 4/29/19 at 1 p m. I have photos if you are interested in seeing them.

My name is eddie
I just came out of church service with my two kids were hungry, I stop by burger king which is our normal routing every sunday with a family of six, but this time only my two kids wanted to eat. We ordered 20 spicy chicken nurget with 2 large fries and a drink. With two cars ahead of us. But then it took 42munite I nearly cancelled my order but because I thought my order going to be out in the next few munite, I kept waiting finally a gentlemen appear with 20 spicy and two fries but no drink. I said to him normally I comes here every sunday with a whole lot of order its never took this long. His respond was
First all it took 5 minute to cook chicken nuggets another five minute to fry a friend
Frys ok
I said ok, I know that but look its 42 minute, this is supposed to be fast food and plus this is not my first time I comes here every sunday because my kids want to dine at burger kings by all means, but what happen with this guy named chris supposed to be the manager with a very wrong approach to his customers and a very bad attitude, and he said I am not your child am a grown up [censored] man you can't talk to me like that. To me I am spiritual man, I found this guy to be offensive a demon possessed man or a treat to the public, mark my words he is going to snap one of this day. The guy scares a hell out of me. You will never see me in that restaurant again. I payed for soda that I never got but I was too scared to go back in and ask. You have a wrong person working in your establishment a lot of good people out there. My email is [protected]@juno.com

I was just at the Burger King at 1930 Commercial Way in Spring Hill Florida. I tried ordering the 2 Whopper Special with the App only price of 8.99. I never used the app before so I thought I did it right. When I went thru the drive thru the girl said it didnt show but she understood and gave me the price anyway. when I went to the window to pay the women asked me for a coupon. I explained to her what happened with the app on my phone she took my money and said (very nasty) "Next time bring a coupon. You would never get away with this at Walmart!" I wasn't trying to get away with anything. I thought I ordered through the app. I usually never write a complaint but there was no excuse for her behavior!.

I already took pictures of the comment this evil woman sent me and sent manager of burger king louisville rd store in bowling green ky makes fun of an gets extremely rude with a mentally ill woman suffering from depression anxiety an PTSD an panic attacks. By calling me ridiculous an telling me to go away. To everyone with mentally ill problems she an i quote a therapy dog isnt a service dog. Oh my god our you serious? She will not get away with this i had a painful panic attack at the burger king earlier an had to go to the hospital cuz i couldn't breath an didnt have my inhaler. due to her being hateful in front of everyone. Then comments on my complaint that im ridiculous an to go away an therapy dogs are not sevice animals. Is this woman hateful an evil or what omg

This concerns the Burger King at 7620 North Shadeland Avenue in Indianapolis Indiana. I am a small business owner (roofing contractor) . We have been working in that area for a few days and came to that Burger King the first time on Friday 4/26/19 at around 11:30 am. There were few people there and fewer at the drive through. But the service was slow. And the men's restroom was a mess with crumpled cigarette wrappers and toilet paper on the floor...a lot of it. I can't fault the employees for people not flushing the toilet. But so much trash and also a whole roll of toilet paper that was soaking, dripping wet sitting on the back of the stool; it was disgusting.
But, we're construction workers and we all like Burger King. So we came back today, Friday at about the same time for lunch. This trip there were three autos in line at the drive through. And inside there were only two other people who were together waiting for their service. We stood in line for a few minutes and no one behind the counter (I saw three people) spoke to anyone of us including the people in front of us. Neither did those three make any eye contact or reply to any questions from any of us. it was the weirdest behavior I've ever seen in a Burger King. After five minutes of the silent treatment and us watching those people just silently milling about back in the kitchen we left and went to Wendys down the street.

Hi my name is Tonya and me and my husband live off of louisville rd so we go to this location often as so do all our families which live in the area as well. Due to your manager Christy i think that's her name you guys lost at least 20 + people who use to be frequent guest i havs PTSD, anxiety, and depression. Which cause pain attacks especially when riding in a car do to losing my husband of ten years and my children in a car accident im a patient of behavioral health i also have my anxiety doctor an therapist and two mental behavior counselors for my PTSD an panic attacks so my doctor N therapist recommend a therapy dog to keep me calm an side tracked while in a vehicle. Well while i was standing in line with people all around so i was already anxious. Well the manger all of a sudden walks up from the back an pretty much yells you have to leave and i let her know i have PTSD and he is a therapy dog you got your paper work no not on me but i was told from my doctor that no one can ask me for them but i didnt bring my purse you need to leave then, ma'am all my four doctors an therapist an counselors told me with him being mental health dog that your not allowed to ask for paper work. An she still being extremely rude as hell tells me i have to get out of her store now. So me having all these mental health issues plus everyone heard her an was listening. I tell her im bringing my papers in the next day or two just to rub them in your face an start having a panic an anxiety attack an now im mad an stressed and embarrassed. My husband got his money back after waiting a good 15 + minutes. Now if she would of came to me an asked me nicely if my dog is a service or therapy dog i would handled it a lot different an instead of leaving there and now i have go to hospital for a very scary an painful panic attack an left my inhaler at home but she straight came up to me an said you need to leave followed by get out of my store and extremely hateful. Doesn't she no that your not suppose to piss off a crazy person? She was NOT allowed to ask for my papers. I even told her i have PTSD he is a therapy dog and she didn't care that i was mentally ill she was so rude that it sent me into a full blown panic attack. Thank you so much any questions please email me at bivens.[protected]@gmail .com or call/text [protected]. Oh an not to mention my dog is a 6 pound 4 month old wienie dog that i was holding the whole time. So she just wanted to be a hateful
person an which she was she was very hateful

Me and my 2 year old son went and purchased a hamburger on the morning of 4-26-19 from burger king in franklinton la. As we arrived home and he started eating his burger he was almost done when he started gaging and choking and i had to remove the sticker from his throat that goes on the cheese. It was melted into the cheese on my sons hamburger. This could have sent my child to the hospital if i was not able to get it out of his throat. These people are not wirrued about safety regulations or health regulations. Something needs to be done.