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Burger King Customer Service Phone, Email, Contacts

Burger King
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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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Newest Burger King reviews & complaints

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J
8:00 am EDT

Burger King food, order # bk05546 on 7/3/2018 at 7:05am

Me & my Son just picked up good from the Burger King drive-thru in Cedar Lake, Indiana, around 7:10-7:20am. We ordered 2 LARGE orders of hash browns, 1 orange juice & 1 hamburger & 1 cheeseburger. The 2 orders of large hashbrowns were disgusting, cold & hard as a rock, all of them! They gave us a cheeseburger instead of a hamburger & the other cheeseburger I ordered with ketchup & mayonnaise was thrown together, dripping in mayonnaise, that I couldn't eat more than a few bites. I am very upset because I wasted almost $9.00 on disgusting food & I don't make that much money. I don't know how they could serve that kind of food to their customers! We also had to wait over 8 minutes for our food to be done & it was still disgusting & the burgers weren't even warm. Shame on them for serving their customers disgusting, cold, hard as a rock food! Yes, I want my money back, every penny of it, that's the least Burger King can do! I paid $8.85 for that cold, hard, dripping in mayonnaise slapped together burger, cold, disgusting food!

Julie Garza
[protected]@aol.com
15831 Deodor Street
Lowell, Indiana 46356
[protected]

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B
12:04 am EDT

Burger King the wait to get my food was 24 minutes

Im in the drive thur at buger king in pensacola florida on mobile hwy and its 11:56 am and the customer service truly stinks right now!
The order board was not working and I had
5 cars in front of me 4 behind me so just couldn't leave, we were blocked in by the way I was in a cab my cab ride is always $8.25 and thats a round trip I paid $22.75 for this ride that me & my daughter take
3× times a week and the driver gave me 5 minutes off free. But I had to feed my child! All for my food that was only $10.00

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G
11:45 pm EDT

Burger King customer service

I went into the drive thru at around nine o'clock and I received subpar service from your night crew. I myself work fast food and I know that it is hard but you should always have a smile on your face when saying hello to customers even if you are having a bad day. I also didn't receive a receipt for my meal either on the bag or my customer copy for paying for my meal tonight.

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J
9:36 pm EDT

Burger King service

Went through the drive thru at 10 pm ordered 2 spicy chicken sandwiches and a value fry. Pull up and pay, i had already expected to wait because of it being so late. Ok, so yes i had to wait. But 15 for 2 sandwiches & small fry. Not only did i wait that long. I get my order after15 mins of waiting & no so i go in and had to wait another5 mins on fries. This is uncalled for & supposed to be fast food. This isn't the first time that my order has been messed up at this BK. This time pushed me to the limit to file a complaint. I've been up since4:30 am and didn't clock out until 9:30 PM! Here it is I'm finally home at 11 pm & have to get back up at 4:30am again. Someone needs to get these ppl in order at this BK. Like i said it's not my first time with them at this BK. It's located on hwy 192 in London, ky.

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S
8:04 pm EDT
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Burger King customer service and food quality

Drive thru complaint,
I ordered a #9 and two plain cheeseburgers, I was two cars begins the first person at the window, they has obviously been waiting a while and were irritated, employees were coming in and. out of the back door by drive thru to talk to someone in the parking lot, been waiting over 5 mins at this point, some of the people also did not have uniforms on that were in and out, the man in front of me was [censored]ing to himself about "fast food" i. finally get to the window and it took forever for anyone to acknowledge that I was even there, finally someone comes to take my money I get my food come home the chicken and fries were cold and I did not have plain cheeseburgers like I had orederd. I am very dissatisfied with the employees and the service provided here.

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A
5:16 pm EDT

Burger King customer service complaint

Today at 4:35 pm at the Cullman Burger King on 157 we pulled to the drive through window and were completely ignored for like 10 minutes. Then we pulled to the first window and no one was at the window. Finally, we pulled to the second window where at least 5 people were clearly right there visible and were talking and laughing and completely ignoring us sitting there at all. Finally one guy leaned forward from the back and looked directly at us and was saying something while laughing and they all continued to ignore us for several more minutes. So we finally drove away. We have been going to Burger King for years and now to be treated like this? Burger king just lost valued customers for treating us like that. We will be telling everyone else we know and are friends with not to eat there any more either, if that is how they treat people.

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Y
3:59 pm EDT
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Burger King delay in order delivery

Pl note today we were almost going to miss our flight due to delay in delivering of order placed with the aforementioned outlet. There were only two people manning the outlet when we could see at least 3 computers for taking orders only one was manned and similarly only one person was gathering all stuff and delivering the same. We had placed an order worth 1500 rubles and waited for almost 10 min in which time we had to board the flight and had to abandon our order. If there would be adequate staff may be we would have not had to bear this loss. We went hungry plus lost the money paid.

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T
11:57 am EDT

Burger King service

Hello. This complaint and feedback is regarding the Burger King in Wyoming, Ontario, Canada.(# 21029, 5906 Oil Heritage Rd, Wyoming, ON, N0N1T0).

This location refuses to use their air conditioning system, and the sitting area (and whole restaurant I'm sure) was very hot and uncomfortable to sit in.

I went there today (July 2nd 2018) with my family. We ordered and sat at a table. They had one fan on a table pointed toward the other tables to try to keep guests cool, though with the humidity the fan did not help. Other guests refused to stay, and were complaining about the lack of cool air too. I was surprised because i had not ever visited a Burger King with such an uncomfortable environment to sit and eat. I was sweating while eating. In fact, I'd say it was cooler outside than in that restaurant.

I hope this complain will get to the owner there. I live in the area and my family and i love going to BK for breakfast on weekends and holidays. It'd be a shame to stop going. Thank You

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F
11:45 am EDT

Burger King service

Good afternoon,
Hope this email finds you and your family well. I have been a satisfied BK customer for over 5 decades and sadly this information is hard for me to write. I visited my local BK that I frequent atleast twice a week at 2343 Utica Avenue in Brooklyn, N.Y. on Friday June 29th, 2018 at 11:07am on my way to getting on the Belt Parkway to go to work. I placed my order as usual and then drove up to the drive thru window. As I reached the window the cashier who's name is Muskan greeted me. As she began to hand me my food another worker came over and started handing me items as well as if he was in a terrible rush. I didn't think anything of it and took my 2 bags from the girl, then Muskan handed me my first soda which I put in my cupholder. The man then proceeded to hand me the 2nd soda and as I took it from him the cover was obviously not affixed on the cup properly as the 1st soda was and the entire soda spilled all over me, my work clothes, my car, my legs...everywhere. I got out of the car and was soaked. I said to the man why did you hand that to me like that and why are you in such a rush, had you not been this would have never happened. He laughed and walked away and never returned and this is why I cannot supply you with his name. I asked the girl Muskan for a lot of napkins and she handed me ONE napkin. She never asked can I assist you or I apologize and when I said to her, my goodness, aren't you even going to apologize for what just happened, her response was and very rudely I must add, " When you finish cleaning your car then I'll say I'm sorry." After about 5 minutes finally a manager came over to the window and at that time Muskan then said to me a few times, "I am so sorry this happened, I feel terrible, Can I give you more napkins". The manager Hassan was so unbelievably rude as he tells me that I squeezed the bottom of the cup and made the soda spill, that this has happened before that customers do that. I said, "how dare you speak to me that way, how unprofessional" I asked him for a contact number or store # so I can explain to the owner how I was treated so unfairly and he said " You go online and get it" . Again, I asked him to write down the name and number of the store on a piece of paper and he said, "Go online and get it". I said to him all he had to do was apologize for the mishap as I know we are all human and at times make mistakes as the worker made a mistake with the soda cover and then left the window and never returned the whole time I was there to apologize or to offer me assistance with napkins or a cloth to clean myself and my car. I lost a days work as I had to goo back home, shower, bring my soaked and sticky clothes to the laundromat and then proceed to have my soaked sticky car washed. I am not the customer that complains...I am the customer that is nice and kind and says Thank you. I could not let this incident go unspoken. I was treated unfairly, rudely, and most certain without any professionalism. Sadly, I will never ever again visit that Burger King for the way I was treated so badly.
I hope this message will help another customer to never be treated this way or to feel so badly again!
Respectfully,
Fran Cohen

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S
11:00 am EDT
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Burger King employee / rude and poor service

Me my wife and kids went to burger king on blowing rock boulevard in lenoir n.с. Around 11:10 pm on july 2nd. As we reached window we was told they were out of fries well we proceed to order anyway and as we are ordering whoppers the ma's said they were out of whoppers and I asked how can you be out of whoppers the signature sandwich. He began being very rude and smart so we pulled away from ordering board as we passed window her opened it and was saying vulgar and nasty things and I didn't appreciate my children hearing such things. We never had such a bad experience. I don't know if there is any way to make up for what we went through and make us wanna come back to burger king. That was our favorite burger restaurant. We ended up going to nasty mcdonald's and the food was not good. Thanks for messing up my family's dinner last night.

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Update by Seanarian
Jul 02, 2018 11:01 am EDT

Never again.

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M
9:43 am EDT

Burger King drive thru will not accept credit cards

On Sunday, July 1 the drive thru at the Horn Lake, Mississippi Burger King on Goodman Road would not accept my credit card. Lucky for me that I had cash. They would accept credit cards inside the restaurant but not the drive thru. I went back today July 2, Monday and same story. No credit cards at the drive thru, only credit cards inside.

I don't know what the problem is but it is very inconvenient for me and other drive thru customers. I did not buy anything today and will not buy anything until credit cards are accepted at the drive thru. If I wanted to go in the restaurant, I would park my car and go in. I prefer the drive thru.

The customer service at this store has been lacking since it opened. I am glad there is Wendy's, Steak & Shake, McDonalds, Krystal, Back Yard Burgers, Hardees, Arby's and many more restaurants that accept credit cards. They will be receiving my business in the future.

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K
11:43 pm EDT
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Burger King personal employee complaint

Hi there is an employee who is currently hired to your fast food restaurant in Easton Pennsylvania zip code 18042 is causing a Disturbance to customers and threating on social media (Facebook) telling people how she spits in their food & they "could meet her at work to fight '' this women ( Shaniese Yvonne Stokes ) been very aggressive and very disgusting to what she shares to community of what she does to ppl at work her recent post were tooken down but she is very drama filled and has an criminal record of aggressive behavior of gun charges and she sells herion there was an an employee on her shift who she made an hand to hand drug sell to and he overdose during work he survived but this woman is very this Disruptive to the work environment of Burger King
.

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M
6:50 pm EDT

Burger King staff (all)

My son, his girlfriend and I went to the Burger King in Winchester, KY today at 1:41pm. When we first arrived we witnessed people mad and walking out due to not being waited on. While standing in line for at least 15 minutes this was our experience. The pregnant cashier was beyond horrible and rude. She kept saying she wanted to leave and go home. The gentleman in front of us finally got waited on only to be told she didn't have any change as she proceeds to upload to a man at drive thru whom we figured was a manager. When the gentleman asked for a receipt she truly told him no that she had to have it. Now, while all this is going on another employee comes in obviously it was her day off because she's wearing skimpy shorts and proceeds to go and help. Well, that's after she found a hat and did a little modeling show for everyone. At this point we have heard and seen enough. I've been a manager for most my life and have never seen a place fun like this one. The cashier needed to be fired on the spot. The manager obviously doesn't know his duties and an employee working in short shorts takes the cake. I know of 4 families walking out because of this pitiful moaning and groaning cashier and not being waited on. Needless to say we left, went up the street to Wendys, had an amazing service and all 4 families that sales out were there, Wow! I will never return to this restaurant and I'll make sure all my friends and family know why.

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G
4:14 pm EDT
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Burger King the customer service I did not received

I went to Burger King @3717 Greenwood Road @03:00 Sunday July 1, 2018 I was at the drive thru window for 10 minutes I said Hello, Hello, and no answer. When I got there a car was already there ordering an a employee came out to the drive thru talking to them! No one answered me so I drove around 4 employees plus the supervisor was standing there! I said excuse me the drive thru speaker wasn't working they kept on talking one employees looked at me and turn her head start laughing I said can I ordered no one responded the supervisor walk off I sat there waiting and drove off I heard them laughing as I drove off I WILL NOT BE GOING BACK TO BURGER KING the service they showed me was horrible! I'm a African American female and the employees are African American as well ! I will be letting my family and friends no how I was treated! Thanks a hurt customer

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4:05 pm EDT
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Burger King service in store and food

I came to Burger King in International Drive Orlando Florida manager was repairing computers while I was waiting for her costumer service not provided food was wrong waited for food for more then 30 minutes workers where on there phone while costumers waiting for food and cars waiting to have there orders taken. worst Burger King in town. Manager was on cellphone while I was waiting other manager was doing like she didn't hear me speaking to her.

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T
3:11 pm EDT

Burger King the service was atrocious

My name is Theresa Salas phone
[protected]
My husband and I visited burger king
Store # 476 in Cranston R. I we had ordered our food and waited over 30 min for our food while the crew was playing around shutting the lights on and off there was a couple of people waiting the the lady which were friends of hers and told them to meet her at the back entrance while she supplied them with food and drinks.

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D
7:25 am EDT

Burger King protecting employees

On 6/30/18 my wife entered your building to open at 5:00 am, only to meet a burgular with gun to be held up. This could of been prevented with alarm systems which they do not have. Not even working cameras that are in operation. I am so disturbed about this. She is not saying much about it but after being together over 9 years I have learned her and feelings. With an alarm system this could have all been prevented by either scaring the armed thief off or the police being there before hand. They are so lucky that they were not injured or shot. I know if they was injured or shot that Burger King would have such a Law suite that it would cost your business so much. This store is so outdated but they do not want to spend the money. Many years myself in business I learned you have to spend money to make it. Come on Burger King Wake Up! At least have alarms installed

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8:47 pm EDT
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Burger King shift manager and asst manager

In Harvey Louisiana I walk to the fast food place that you all call a business the evening shift. the shift manager is very rude I ask to talk to the manager she did not want to talk to me this is how Burger King managers run your business they are very rude I set and waited for the manager for a hour she look at me and kept doing her job how sad and the reason why I went to the store is because it was posted on indeed I will never go to Burger King in my life no one should be treated like that. I just ask about a job position and look at what I get. Stop hiring these ghetto black managers they treat they own kind like [censored]. food · Breakfast · Quick bite
1840 Lapalco Blvd, Harvey, LA 70058
I was treated bad. I know you guys don't care but I love to send this to the news. Thank you

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5:29 pm EDT
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Burger King food

Me, my husband and 6 year old daughter ate breakfast at your Cornelia Georgia location this morning and we all got very sick. We were all throwing up and very sick afterwards. My daughter kept saying her lips and mouth felt like they were going numb too. This is not the first time thaybi myself have gotten sick at this location. About 4 years ago I are there and became violently I'll. I thought maybe after you rebuilt that 4hings would get better. But things are still the same .

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J
2:30 pm EDT

Burger King customer service and wrong offers

Very disappointed at the location management and staff don't know about the products they are selling I am asking coffe they are giving shake waited for 30 mintues in line for shakes I am not going to burger king anymore as a company don't know to train the staff for such a Basic thing of what products they are selling and how to work on things what menu they have and they are not even offering ketchup which store do that very ridiculous store and I don't know how inspection officer coming to this location don't notice things must be corruption

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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Burger King contacts

Phone numbers

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