Burger King
reviews and complaints

This morning [protected]) at about 8:15 a.m., I pulled into the Burger King drive-thru in Duncan, Oklahoma. I was greeted with this: “Hello. I am a Ford Explorer. How may I help you?” This in and of itself could have been slightly amusing, but not today. Because of the poor record of customer service at this location, it was not funny at all. I simply drove off and went elsewhere to purchase my breakfast. This store’s customer service is consistently atrocious. One employee is very rude and will often argue with the customer. This is unacceptable. I do not understand why your employees are not trained in customer service. Most of the employees at the pick-up window never say a word; no “thank you”, no “you’re welcome”, no “have a good day”. I just don’t understand. I do keep going back from time to time because of the Burger King product, but today may have been the last time. Your employees are hurting the business at the Duncan, OK, location. That’s a shame! Thanks for listening.

The outside of the store was the first impression and it is not good. It look like the inside of a dirty garbage can, trash every where, walls and windows are horrible. And the inside is not much better. The Manager in charge was pretty nice but, he should not have to argue with the person making the sandwiches when he is correcting a problem. And the person making the sandwich should not throw the food because she don't want to be corrected. This Burger King is located close to Edward Waters College (1981 Kings Rd. Jacksonville, FL. 32209).

I go this burger King in Apopka and the cashier no how take order and call the manager Tonya and she come this like figure the order and this team trying to steal my money charger separate the order like 5 for HAMBURGER another 5 for fries and another 5 drink so everything like 15 to 16 dollars that crazy or that steal money.

I would like to say that the morning shift manager for store #17866 is really friendly and outgoing. I believe her name is Meghan. Very professional and does outstanding work.

Date & Time 03/10/2022 at 17:33

I'm trying to do the survey and my receipt is incomplete it doesnt give me a store number or a transaction ID. How do i get my free burger? Please help

I live in Winona Minnesota, our BK is pretty new. The only access we have is drive thru, I have went there 3 times for breakfast croissants, they don’t want to take large orders and today I went and pulled up to the outside lane. The girl said I will be with you in a minute, I sat a while and a guy pulled i to the inside lane of course she helped him first so I left. I completely understand that help is hard to find but I went straight over to McDonalds and no problem getting 16 orders filled.

I just left the Burger King in Kendallville, IN 46755 and I did not get what I ordered. I had to make an additional purchase while in drive thru window and they proceeded to give me 2 cheeseburgers when I ordered 2 bacon cheeseburgers and then left out a fry when I just had ordered it (it was my additional add on item). Not impressed. They seem to do it on purpose by their facial expressions when handing me my food.

Order # 13010

I spent 3 mins AT THE SPEAKER in the drive thru and finally siad “you who” before someome said hang on be with you in a few seconds and then spent another 2 mins. Got my food (med coke light ice, cheeseburger and 2 choc chip cookies not burnt). Got food 2 mins later and what I got was 1 1/2 cookies, a cold cheeseburger and the cheese must have just come out of freezer and a coke. Sure hope my trash can at work enjoyed my lunch because I sure as hell did.NOT!

Terri Nelson

[protected]

I have eaten at Burger King for years. I don't eat a lot of fast food; however, when I do Burger King is my go too. The freshness and the taste of open flame of the burgers were always a draw until Saturday, March 5, 2022. My order was VERY disappointing. The Burger was hard and really dry burned around the edges and appeared to have been leftover from the night before or perhaps earlier that day. The french fries were soggy and as if they had been re-cooked. I share my fries with my dog and even Ceasar would not eat them and he likes fries.

I went to the drive through at Burger King, located at FM 2001 and I 35 in Buda, TX. I wanted to order the 2 for $5 Whopper but the rude man I spoke with on the phone said, " we don't have that anymore"! I told him the sign was still up but he insisted that this was for other burgers when it said 2 for $5 Whoppers. I purchased 2 Burgers for $5 and it was the most awful Burger I have ever eaten! What I got for my money was a bun with a piece of hamburger and some pickles with mustard, which I hate mustard on my burger! Everyone knows mustard belongs on Hot Dogs and Mayonnaise for Hamburgers. The rude Hispanic man never asked me if I wanted mayonnaise on my burger just ""dumped " a bunch of Mustard and like I stated before was the most awful Burger I have ever eaten! This manager needs some customer assistance training he is definitely not manager material! I will not frequent this location again which was FM 2001 and I - 35 in Buda, TX. What I would like is a refund for the 2 Burgers so I can get better service somewhere else. Other customers have complained as well as my neighbor was one who complained about this as well. Thank you, Mr. Robert Hall

03/03/2022 11:10AM - I politely tried to order a chocolate shake with my BK bacon double cheeseburger. The lady told me the shake machine was broken; what else would you like? I asked her, when would it be fixed as it's been broken for over two weeks (a simple polite question). Her response was "If you're going to be a smart [censored], just drive off" in astonishment, I asked her to to repeat that as she repeated the same message, only much much louder! I have no doubt the 3-5 cars behind me heard it. I've filed a complaint with BK's online Corporate Headquarters - that call was very polite, surprised any BK employee would say such a thing to a customer but he did not discount my situation. He promised more feedback's coming. I believe him but we'll see. Until then I'll go somewhere else! JGB

I have eaten at BK for decades and never bothered to do the survey for the FREE Whopper... until today.

Yes, it said to get the FREE Whopper, I had to complete the survey and purchase a drink and fries. Sounds fine to me.

Did the survey, got the code, and went to my usual store (#5146) and was charged $5.90 for a small coke and a small fries.

Since when does a small drink and small fries cost $5.90?

I spoke to the shift manager and she told me the Whopper meal was almost ten bucks. So what? I was only buying a small coke and small fries.

No, I would never pay that much for a small coke and small fries.

The FREE Whopper was not free.

I send you this note to either verify that the local BK store is ripping off the people doing the survey OR this is not what corporate intended with the FREE Whopper. Either way, it is your problem, not mine... but I will know better in the future when dealing with any FREE deal from Burger King.

Don Reynolds

Order #35

[protected]@yahoo.com

Yup just a half receipt no store number no survey code. For the. Free whopper. Chicken sandwich was hard and burned. Date was 3/1/2022. Spring hill fl. Location.

I was given a set of Burger King 3 Pack as a gift, each card is worth $10.00. On 2/11/2022 I registered them online when I went to check them out each card showed that the card was -$10.00 balance, So I called the -[protected] to see what happened and told them that each report showed a system code [2420]

Minus $10.00. So when I talked to the person on the phone, they gave me a ticket # 745147 and said that they were going to send a replacement set of cards for the total of $30.00 and it would take 5 to 7 days to receive it in the mail. Today is the 28th of Feb and still have not received them, can you give me and answer what is going on or do I have to take other action. Thank you D woz

At least once or twice a month the local bk posts a 8 1/2 by 11 piece of paper on their order sign. Its the third sign in the row and sits roughly in the middle of their confined drive through. It currently says due to the national coin shortage please use credit or debit cards or exact change. This store is surrounded by any number of restaurants, markets, other retailers, ice cream shops, etc, and not one, in the past two years has had a problem with a contrived coin shortage. I mentioned to the person in charge that maybe they should post their sign on the first post so people can see it and pull away before they are stuckin the line. Some of their signs also say, regularly no dr. Pepper available, no burger king's available, etc. When that happens and i'm stuck in line, I don't order, and don't go back for a month. This time, the person in charge was such an [censored] that it will be two months.

So I assume you will email me the free whopper code then?

store 33611 2/22/22 6:52 AM order #40010

[protected]@aol.com

I placed and order Sunday which included the following: $5 meal which the fries were omitted, I also ordered 4 chocolate chips and was charged, but given none. I ordered a BK double no mayo/ketsup or mustard, the sandwich was smathered with ketsup. At the height of the lunch hour only one employee was working the entire store, drive-thru and kitchen included. No manager in site either. Customers were walking out and pulling away from the drive-thru in droves. I did not waste time going back for the remaining order as what should've only taken 5-6 min., took over 45 minutes and the order was still messed up. This is inexcusable and there is no justification except sorry management! [Other customers walked off stated it is like this every time they come in this location] 4098 L'renceville Hwy, tucker ga 30084

So I work 16 hours a day and I ask my husband to bring me some food to my job because I will be at work till 12:00 midnight or later. So, he goes and buy 2 of the regular chicken sandwiches, tea, and chicken nuggets. Brings me my food I eat the first sandwich and it taste funny, so as I go to get the second one I open it up to get the jar of mayo off of it and notice that it is raw. Outside edges are cooked nicely but the rest was raw. I called the store and ask why they served me raw food and the night manager said we do not serve raw food. She was not helpful at all. Either you cook does not know how to cook or you are too lazy to watch the crew. So when I got off I took the sandwich to the restaurant and showed her and she still denies it was them. It was them and I will sue if I get food poison. So someone better get in touch with me asap collinsville va store. I will plaster the photos on facebook and let everyone know what they are serving. I am not playing raw food will kill people and they can see that it was raw/