Burger King
reviews and complaints

Had to wait 15 min for food and I was the only one in line. Plus I ordered two double sausage king breakft sandwiches and when I get home to eat they're both singles. Why is it you never have these sort of issues at a Arbys or Chic fila but will every single visit to a burger king no matter the location? You've made the stores nicer and increased your pricing but you've got the same pathetic service and employees. 12/22 9:40am

I frequent this Burger King very often. 3 weeks ago I sued a coupon to get breakfast. I was informed they had no coffee. I said I'll take a juice then. I was told I had to pay the difference. I said you do not have inventory and I have to pay extra? I was told I can come back. I came back no they have no cream for the coffee. I asked who orders you inventory why is there no coffee, now no cream. Now there are a total of 4 coffees I am owed.
I went in today December 20th and was told I have to come back when that supervisor was there. The supervisor that was present I explained to her what happened, I should not have to keep coming back trying to get coffees I already paid for. An employee said something in Spanish to the Manager then she told me I couldn't get it til the original manager was there. I told the employee to mind her business I wasn't speaking to her because she got loud and I shut her down. Jennifer is the Manager they said will be in tomorrow.
Also the front door is blocked with the garbage container, leaving one way in, one way out which is a fire hazard and a law suit waiting to happen. The Hispanic workers and a Manger are rude. When you let them know whats going on they get an attitude, that is not good customer service. I told he how dare raise your voice, all I want is the coffee I paid for and get this store stocked. I asked for a tray to put coffee in, the did not have any, had to put them in a bag, carrying all my work gear and gloves on. ! An employee told me this morning, they have coffee, they are just too lazy to make it which made me furious.
The Managers and employee need training, it is a zoo. Please do an "undercover boss" or someone needs to come from Corporate and chastise this store. They receive several complaints all the time. The gentleman Jerome is awesome! He keeps the lobby clean, he is friendly and he does his job. He said his coworkers are lazy and to report them is what I am doing now.

Thank you,
Deborah Gaston
[protected]

I just want to inform you that
Just now I visit bk at vadodra in orbit mall and this my first and wrorst experience with bk, im ex employee of bk and I'm highly disappointed with product and service, burger are serving more then 30 min old, French fries is served soggy, and making when i change drink cashier will making his face bad its really looks poor service

Next time I'll never suggest bk vadodra to any one

We visited the Burger King in Ontario Or. on December 14. We ordered two of the Original Chicken Sandwiches. We frequent the store often however this visit was a very poor experience. The chicken was so hard and dry it was not edible. We had to throw it out. The store needs to monitor their preparation and not serve food of this quality.
Thank You

I have been a BK fan all my life, but tonight, 12/13/18, is the last time I will ever set foot in a BK store. Tonight, after not having eaten all day, I stopped at the BK in Saluda, SC. I placed my order for a whopper meal with heavy ketchup and onions at 5:26 pm. There was one customer waiting to get his meal. After I ordered three more people placed orders. My order was #52, the first meal out was #55, the next meat out was #53 and #54. After waiting for twenty minutes, my order was handed to me. I sat down at a table to open the most pathetic burger I have ever laid my eyes on. Not only did it not have extra ketchup or onions, it did not have any onions at all. I took the meal back and asked the young lady why I had waited for twenty minutes to get what I was showing her. After I asked, she turned away from me without saying anything and started doing something else. I asked her if I could speak with the manager, who was standing right there. I told the manager the above including the young lady turning without saying anything. I showed her my receipt and asked her if she saw any onions on the burger I had. Her reply to me was, the guy fixing the burgers is new and I will talk with the young lady.

I am not a complainer, and I know BK will not miss my business. In fact I know that I will be the loser again, because I love the whopper sandwich. However, I wanted you to know, that I teach classes all over the state of SC, One of the classes that I teach is a customer service class. This experience will now be the example that I use as my worst customer service experience. I do not know what has happened to BK. I know when I talked with my sister about this incident, she relayed to me several things that she has heard from her friends about BK in the last couple of weeks. It is a shame that your company has fallen to this.

Store#4mebkg11, Order #329, #394049, was the cashier, Dec 9, 18, my husband and I were returning home after a quick trip and decided to stop for a quick bite. The sales girl was pleasant, there were no other customers in the restaurant. We ordered a number (2) #12's as I have an intolerance to wheat and when she gave us our order they were #11 Spicy chicken sandwiches. Clearly this was not going to settle very well as I don't easy spicy foods either. She just said ooops I must have hit the wrong key. The gentleman cook offered to make the correct order but at this time 20 mins had already passed and we wanted to get back on the road. I had a couple bites of the sandwich and French fries, to have something in my stomach and didn't want to be in discomfort for the rest of my trip. This probably was just an error on her part, but she should be paying a little more attention to what she was doing. This meal cost $22.66 and I wasn't able to enjoy my meal! A refund would be nice!

I went to Burger King Zhubei, Taiwan, branch, today for lunch. They had no beef meals. I could only order fish or chicken products. I was soooo disappointed. The reason I go to Burger King is to eat a beef burger. How can they have no beef on a weekend?

I ordered the chicken burger then, which wasn't bad, but I think if they know its weekend and beef will sell out, they should prepare better.

We ordered our food and immediately started eating and our nuggets were cold, the fries were very undercooked and also had an awful flavor. It wasn't just one nugget that was cold, it was all of them and we even got two different orders. When we took them back we were treated disrespectfully and they acted like it was an inconvenience to them. I don't appreciate this at all

First let me say I LOVE Burger King but unfortunately the only one in my city, Danville Kentucky, is TERRIBLE. I literally have a problem every single time I go there. I decided today I would not go back. Others there were also disappointed in this store. Honestly, I don't see how the store stays open. The service is terrible. I was there over 30 minutes a couple weeks ago just to get a burger and fries. Usually, the order is incorrect. I can't remember one time in the past six months that the order has been correct. This morning, at around 9:30 AM, I decided I would give it one more try because I love the food. However, once again I am disappointed. I went to get breakfast through the drive-through. All I wanted was biscuits and gravy. The girl at the drive-through tells me they only have one biscuit! Really! I'm thinking to myself this is Saturday morning and lots of people are out Christmas shopping and probably hungry and going to stop and get a little breakfast and Burger King has one biscuit! Wow !The location of our Burger King is right in a shopping mall! I would think on a prime shopping day right before Christmas that Burger King would have lots of biscuits for all the people that are shopping and are wanting breakfast! However I'm not seeing a whole lot of people at Burger King and I think I know why. I hate it that this store is run so poorly because I really do love Burger King. I would hate to see this Burger King close because it's not managed properly so basically that's why am writing this! I'm trying to save our Burger King in Danville Kentucky! LOL Please help!
PS I ended up going to Dairy Queen for breakfast that is virtually within walking distance of Burger King. There were also two other people that were at the Burger King that followed me. So because of the poor management you are losing business.

My wife and I went for lunch on Wed. 12/5/18 as we usually do at the Burger King at 10th st. & Mulvane in Topeka, Ks and ordered a two separate meal, a whopper and a chicken meal. Immediately afterwards we developed stomach cramps and diarrhea, which my wife is still suffering and we both have had severe gas and bloating, swollen intestinal tracks and cramps. We also noticed at the time that the place was unusually filthy, and a very fat obese employer was taking out the trash with no gloves on and the cook had a real bad attitude. We also noticed that recently there had been a complete change of staff, because another individual we new who was good, no longer works there anymore, as some others. You really need to shut this branch down because it is gross. I am going to contact my lawyer and pursue a suit to claim doctor visits and pain and suffering.

Client number 7551. Host: Natalie

On 2nd December 2018 my family attended the Drive through at Burger King on Bridge Hall Lane in Bury. We ordered 2 kids meals which were fine. My husband ordered a Texas BBQ King meal and I ordered a Veggie Bean Burger meal. At no point did we ask to 'Go Large' and at no point were we asked if we would like to 'Go Large'.

We did not receive the receipt at the first window when we made the payment so we could not check if the order was correct. We checked the receipt when we got home and we realised that we were charged extra to 'Go Large' for both adult meals.

We also noticed that we had been charged twice for our chilli cheese bites. We did not receive an extra bag.

We are regular customers of Burger King but this will make us go elsewhere as we feel that it is a very underhand way of making more money out of us.

I expect a refund of the difference between the regular meals and the Go large meals and for the extra chilli cheese bites that we paid for.

I look forward to your reply.

Kind Regards
Caroline Stamp

On my app was an offer to get Whopper for a penny by going within 600' of McDonalds and then unlocking the lock on the app that would get you a Whopper for a penny. I did this. The lock unlocked and said I had an hour to get to a Burger King to claim my Whopper. I traveled three miles to a Burger King, stood in line for ten minutes and then was told they were not doing that promotion because it was not a corporate store. It was a stand alone store, not in a gas station etc. so it looked like a corporate store to me. The manager could not tell me where a corporate store was. She said she and everyone there was new. She said she wished Corporate had been more clear about how to get the Whopper for a penny, that it was only at certain Corporate stores. Since the offer appeared in my phone app I did not think it was a scam. I think I should at least get a Whopper for a penny for my effort, maybe two or three for my time and gas. :). I was disappointed and so was my wife to whom I was going to give the Whopper while she was at work.

On 12/4/2018 I went to the drive through at burger king (1723 division, Spokane WA) I had tried to place my order. The employee over the speaker kept asking me to repeat the order. So I said it a little so she could hear me. She then yelled and and told me to not be so snappy. I then pulled up to window asked to talk to manager. After several minutes the young manager came to window. He told me that I didn't need to yell at his worker. I was totally calm and tried to explain that I was not yelling or trying to be rude. I was just trying to make it so the worker could here my order because the worker kept asking me to repeat the order. ...
There is no reason for me to be disrespected the way I was. Not to mention absolute embarrassment! I did not deserve to be treated the way I was! It was totally uncalled for. I spend a lot of money there and for them to treat me the way they did is wrong!

I ordered cinnamon Minis and there was no icing on there now on the commercial that have icing they're small dry and hard taste like they've been sitting there all day and cold with no icing then the Whopper with cheese had no cheese was poorly constructed and messy I eat at Burger King 3 4 times a week in this was a very bad experience and I didn't feel like going to drive back up there to have it corrected because I went by there on my way home from work got home to have me a nice dinner and they completely messed my order up and then my favorite Minis had no icing what is wrong with that Burger King and is always dirty in there