Burger King
reviews and complaints

On 08/28/18 I ordered a sourdough sausage egg and cheese. After waiting for more than 6 minutes I was asked at the window if I ordered 2 sausage biscuits. I replied that I did not, I ordered the sour dough sausage egg and cheese. When I arrived to work (approximately 3 mins later) I opened the sandwich. It was cold, not toasted AT ALL, and contained only one piece of sausage. I have attached photos. I called to inform BK of their error. I left work and returned to BK. I haven't been to burger king in months due to my order being wrong (had to leave work then also) and decided to stop today and my order was yet wrong again. Not only was my order wrong (ordered double which I paid for but received a single), I had to leave my job and waste my gas to get what I paid for. According to the description of the sandwich it contains 2 sausage patties, 2 eggs and 2 slices of cheese. When I returned to get correct sandwich I looked at it and it had one slice of cheese and one egg. I left with this incorrect sandwich yet again. I will not be returning to Burger King. The pic where I am lifting the egg is the first sandwich.

Pulled in drive thru at 16790 Waddell Rd Surprise, AZ 85388 restaurant. Ordered four 10pc nuggets fresh and large fry at 4:11pm told person in drive thru we didn't mind waiting for the fresh food. Waited about 10 minutes after paying $11. Got our food, check the bag pulled out the fries and saw the smaller bags of nuggets to one side of bag. We drive the 16 miles towards home eating the fries on the way and get home go to eat the fresh nuggets I ordered turn out to be old, hard and cold. Plus only had 3 ten pc nuggets so we paid for 40 nuggets and got 30.

I wait in the drive through line for 30mins without any response or communication while cars in front of me don't move at all, cars start to pile behind me and im talking this whole time with no response so I just backup and wave to the cars behind me. The next day I'm starving and I give this another shot since it's right around the corner, I ride my bike to this location Just for them to tell me that they don't accept cards and this is after me waiting for 10mins when there was nobody there, they are just extra slow workers and they don't accept cards like what the heck. If I don't get any form of compensation I'll probably just never go to a bk again because that was ridiculous back to back days.

I visited the location @ 5120 Olive dr Bakersfield 93308. On Sunday 8/26 @ aproxamently 7:20pm. The drive through attendant was not professional I'm the sense that he was not knowledgeable about coupons. I asked for a coupon special and instead of just asking for the coupon code he replied" ma'am you can't get a special with out a actual coupon " I said sir I have the coupon. So, order is taken I pull to the window he takes payment without saying anything like advising me if the total or anything. Comes back hands me my bags and closes window. I then check my bags and there is no sauce, which I did ask for "lots of ranch" when placing my order. Ok, so I get his attention and ask for sauce. He gives 2 I say can I lease have more, he say 24 cents! I say each? And also I have never been charged for sauce, of course I don't expect 20 for free but for 4 sauces he charges me 52 cents. I don't mind paying for sauce, there are places that do charge regularly . I do however have a problem because this attendant had bad service from the beginning and just was extremely rude. I've had bad service before at this location, they forget items pretty regularly but this time I had to report it. I will not go to this location now and the bad part is there isn't another close enough that I'm willing to go to. So, maybe if I'm out I will eat from your burger kings but I'm just not sure after today's visit.

My husband and I had a craving for an ice cream run this evening. We went to our local Burger King. My husband ordered the salty caramel shake, and I ordered a chocolate sundae. His shake was good, but was asked if he wanted the whipped topping quite rudely. They had made it too soon and it had partially melted before he even received it. Then they proceeded to rey to give us sundaes from a customer in front of us whom left the line, assumingly because they were tired of waiting. So I my self ended up with one if previous customers sundaes that again, half melted and looked like it barely had enough ice cream in it for a kiddie cone. For $1.49?! Ill just take my chances with the Mcdonalds down the road. At least i know I'll get my moneys worth there. Very upset about the customer service and product from burger king tonight.

I am a very loving customer. I come least 3 times a week for chicken fries. Well after years I noticed a certain location has unfortunately made me sick. I just ordered chicken fries and a coke freeze and I noticed my chicken fingers tasted really different! I was very hungry so I ate them anyways as I was on way home with children. Within 30 minutes I came home and projectiled my lunch. Noticing that I had lunch here I felt very put off. I looked in my bad and noticed my chicken fries were burned. Very burned and that's why they tasted bad. I am very sick and unfortunately I don't want to go to doctors until 24 hours if it lasts. I just would like y'all to know.in aloha Oregon 97005 burger king off tulaitan valley highway. Thank you for your time. Do I get refunded or? It was only $4 just very sick and put off sad I love burger king its my place to go after spending hours donating plasma

The soda machine was filthy and I was unable to find a suitable soda. The restaurant is in serious need of repair, and was filthy. We arrived at the restaurant shortly after 11:00 so the filth had to have been there for awhile. The cashier who rung us up kept asking "is that it"? When there were 4of us standing there. There was another customer who was speaking to my husband. When the employee brought his food to him she stated "it's our job to bring your food out" in an extremely belligerant tone.

The wife and i got a # 9 meal at the rice lake wi. Stop. Had them hold the lettuce & tomato add cheese at the drive thru. Took off down the road, after eating my fries i go for the sandwich. What do i find a empty sandwich no cheese which i was charged extra for and no mayo. So to far away to turn around i decide to
just eat the chicken by it self and again to my amazement what do i find on my second bite is a chicken bone about one and half inches long . Not a good day foe burger king .
Thanks again chris johnson

I went through you drive drive-through on Mac Auther boulevard in Dallas area Las Colinas and I have pictures to prove that my sandwich was slap together the ranch sauce on the chicken was just pouring out of my hand and they wanted me to back up and get off of their clock which I understand but I shouldn't have to do that because you should already have your stuff ready then when I do pool back up I did not have my straw for my drinks my mothers Sam which was not what she ordered and I had to go back in there again because they left out the other order that I had placed now that I had went in twice and the manager who was a Hispanic lady helped me with the order just by giving me the stuff that I asked for and didn't bother to offer me my money back or to replace my order or anything she also had a attitude and I should've never had to pull back up off of someone's clock and still get my order wrong

Poor poor poor service at Burger King Mall of the North Polokwane. The lettuce on the burgers is brown and rotten. And not only one time but last 3 times. They dont have salt or pepper for take away. Have to wait long for orders. The people that is taking your order doesnt know the differnce between pepsi and marinda cooldrink. And also the cooldrink mashine is at the back of the counter.

I've called you twice about burger king in siloam springs, mnger robert who is very rude and yells at customers about the employees giving customers receipt, twice once over my missing part of my order, second time failed to make my breakfast sandwich correct, they did not give me receipt, I contacted you by phone, and was told you would send me coupons, a month ago, and I never revived, thank you cheri cousatte, 1255 w tulsa st, apt 3a, siloam springs at 72761

On August 23, 20018 I walked into Burger King, I was very hungry and as I walk in the door some girls come in behind me. Right away I noticed the guy at the register checking them out. So, the same guy takes my order, and its taking kind of long because of the drive-thru which I understand, but the guy that is at the register only took my order and the girls behind me. How is he going to get my large order confused with their small order and give them everything? The manager was there, he tried switching in talking Spanish, which I speak myself. I told him, don't cover for him. Nobody tried to make it right, all he had to do is call the girls over. So I asked for my money back and left. Still until this moment, I feel the situation was poorly handled, so I chose to place a complaint and let my voice be heard.

Got order 2 for 6 chicken sandwich suppose to be plain get home 15 miles out of town missing 1 chicken sandwich other one has everything on it allergic to tomatos so can't eat nothing sorry service for not being busy not the first time either. About done with eating there when they can't even get plain right really don't understand what's so hard to make something plain do the employee's even make it passed grade school come one where is common since.pay 28.00 dollars so someone else can eat my food I guess they worked for my hard earned money. That's it done throughout my money away

The drive through on the Burger King, 3295 Fairview Street, Burlington, Ontario, is very narrow and damaged the rim on the tire of my new car. I saved for years for this car and only had it for a month. I feel Burger King should investigate the size of this drive thru and make it more accessible without damaging cars. I also feel that BK is responsible for the damage and would like to discuss reimbursement with someone in management. My contact information is [protected]. Email: tyler.[protected]@hotmail.com

Tyler Rackham
1344 1 Side Road
Burlington, ON L7P 0R9

A man named Fred wearing a black long-sleeve shirt said he would buy me anything I want for some [censored]. Said that he had cocaine on him if I want to do some for some pussy, this is not tolerable he said he runs the store. what kind of people do you have running your restaurant. Then I see four other employees outside smoking weed like it is no big deal I'm guessing that they can do what ever they want they sure do act like it. I find this to be very unprofessional and I think I should be something done immediately.

Three times in the last two weeks I have experienced items omitted from my order. I get breakfast every morning and seem to experience the same issue too often. No wonder Jack's, which is next door, is wrapped up with business. Usually, I am the only customer in the drive thru. You would think it would be easy to successfully count to TWO and not omit any items. I have started counting the items in the bag but they don't want you to stay in line and count. I only purchase the croissants because my wife love them. I purchase the remaining items from Jacks. As soon as she stops liking the croissants I will go exclusively to Jacks or some other fast food establishment. Know BK is selling customer service and this group here could use some training.

I visited the buger king loctaed at 937 dunn avenue in Jacksonville Florida around 9:00am today. I had to wait over 15 minutes to receive 3 sausage biscuits. The staff was unorganized, prep table was not clean. When I finally received my food I discovered that all my biscuits was cold and the biscuits fell apart from the touch. I will not be going to thia location ever again. This is my 3rd bad experience at this location. The staff that served me at the register never gave me a receipt as well..

Hi. The BK in Troy, Al 36081 sucks. I love Bk and I know that the service and food is due to lack of management. My complaint is that I had placed an order for french toast combo and it was awful. The french toast sticks and hash browns were greasy and soggy as if they didnt drain the grease off or either place them in the grease before it was heated. Other complaints - the biscuits arent cooked right. They fall apart before you can eat them. One morning they were out of sausages. Seriously. Most of the morning orders are sausages. They throw your sandwich any kind of way. They gave me cold fries once. Please check it out for yourself. I think Im going to start going to Dothan's Bk for now until something is done about the service here.

Everytime my boyfriend and I go to this location the fries are stale and cold ( no matter the time, it's been like 5 times). We hope everytime it'll be different but no. Terrible! I hate that I lost my money on this, can't even eat it or worth driving back to even complain. I would hope you guys make a change because I'm sure my boyfriend and I aren't the only ones.
Store located on: 14095 N Kendall dr, Miami, Fl 34186

At 10: 18 p.m. On August 23rd 2018 I pulled up to the Burger King at-43 51 Blue Parkway Kansas City Missouri to order some food and they told me it would be 20 to 30 because it was shift change and when I worked at Burger King for 4 years I never was told that I never told a customer That Ever Walked In we got to work now I don't know what the crew here is doing for 20 or 30 minutes when they get here but it's so ridiculous smoking weed I don't know but something needs to be done about it