Menu
Burger King Customer Service Phone, Email, Contacts

Burger King
reviews & complaints

Learn how the rating is calculated

1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Burger King has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Burger King. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Burger King reviews & complaints 4599

Filter reviews by rating
5
2 reviews
4
0 review
3
1 review
2
5 reviews
1
9 reviews
Sort by:

Newest Burger King reviews & complaints

ComplaintsBoard
G
1:35 pm EDT

Burger King original chicken sandwich

Over cooked and asked for sandwich with only mayo. Wrapper said only mayo but when I got home and unwrapped it, there was lettuce on it! I got the two for $5.00 deal. I did not check to see that the other chicken sandwich was made properly until I got home. The second sandwich was supposed to have lettuce on it and didn't. That sandwich was also over !cooked

Read full review of Burger King
Hide full review
ComplaintsBoard
D
8:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King food and service and cleanliness

We have just left BurgerKing in Petersburg Virginia feeling pretty disgusted.
The floors were covered in puddles from water leaking profusely through the ceiling.
The toilets - male and female - were filthy.
We ordered food and with no cheese and it came with cheese.
No coffe had been brewed yet so we had a long wait for the brew.
Staff were very unconcerned.

Read full review of Burger King
Update by Dj&
Jun 03, 2018 8:49 am EDT

The email address posted at the restaurant, for comments, is obsolete

Hide full review
ComplaintsBoard
W
7:51 am EDT

Burger King restroom cleanliness

We visited the Burger King restaurant #5988 in Fremont, Michigan on June 02, 2018 at 9:00pm.
While the food wasn't an issue, the restrooms were. I used the men's room and found it to be filthy with urine on the floors, the urinal would hardly flush. There was still heavy urine in the urinal when I entered. The floor was terrible with tracked in dirt and stains. There was urine still in the toilet as well.
My female guest had similar complaints about the women's room. I notified my service attendant named "Jasmine" about the horrid conditions of their restrooms. She indicated that she'd look into it.

Read full review of Burger King
Hide full review
ComplaintsBoard
K
11:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King nuggets

I went to the burger king in lehi utah around 10pm on a saturday so still 2 hours before they are supposed to close i ordered 3 10pc nuggets which i found out when i got to the window they had not even started to cook my order so i was told to wait out front i then got my nuggets and brought them home and opened them up and started to eat. On my 5th or so nugget i pulled it out only to find out that it had a piece of gum stuck to it

Read full review of Burger King
View 0 more photos
Hide full review
ComplaintsBoard
D
7:09 pm EDT

Burger King i'm complaining about a worker.

In the Burger King at Newport Tennessee I witnessed an older lady with dark hair get mad and throw a drink carrier and it almost hit the cashier. The Lady that threw it was working and I tried to get a glimpse at her name tag I'm pretty sure it said Leslie but I'm not certain. She continue to be angry and rude to her fellow workers. I tried to get her attention but she wouldn't listen.

Read full review of Burger King
Hide full review
ComplaintsBoard
C
12:26 pm EDT

Burger King I am complaining of poor customer service, food handling and the lack of cleanliness

Friday June 1st 2018, my family and I wanted to grab a bite to eat before treating ourselves to some ice cream. So we headed over to Burger King (located 601 Busti Ave, Buffalo, NY 14213). Once in we ordered our food, 4 cheese burgers and to small fries for the our two children. Then we oldered our food, which I had one double bacon cheese burger meal. My fiance ordered the bacan cheese burger king meal. My fiance wanted extra ketchup on his sandwich. Once our order was placed, the young female cashier handed us our cups. The fountain drink display was unstocked, dirty and messy. The drinks was either to watered down, no flavor or to much acid. No one cleaned nor wripped any thing down. The tables was barley wripped and the ones that were had been wiped with a dirty wrag. We retrieved our food, I immediately notied I had way to much ketchup on my burger and it was poorly put together. It was almost shamed. I took it back up to in form the cook and politely asked for another to be made. She takes it with no problems. But the young female cashier that placed the order intervenes (ruddly I might add). Pointing to the screen saying it is what she had and followed her to the back. The female management asked her what the problem was and she repeated her statement. To my surprise the manager responded boldly insulating my family. Saying we was retarded and see is surprised that more things dont get dropped on the floor. The cashier laughed. It took everything in my power to keep calm. I watched carefully as the cook remade my burger. She was polite but her co workers was anything but. I would never go back unless this matter is addressed . I paid my money my family and I didn't deserve the disrespectful attitude we receive because of a mistake made on the cashier's end. And the manager should be fired immediately for condoning customers food to be tampered with.

Read full review of Burger King
Hide full review
ComplaintsBoard
R
12:17 pm EDT

Burger King frosted coke

We stoped at Burger King in Flora IL and purchased 3 frosted Cokes. 2 of the frosted Cokes were only 3/4 of the way full. When we asked if they could fill the cup the rest of the way they told us they had been told once it was blended they are not allowed to add extra product. I informed her I would be contacting corprate because I have payed for a full cup and only received 1 that was full. Please resolve this issue if it is indeed a direction from corprate.

Read full review of Burger King
View 0 more photos
Hide full review
ComplaintsBoard
J
11:13 am EDT

Burger King everything was and has been terrible

I went to my local Burger King today to grab some fries and a coke.
I dont normally visit this location even tho is very close to my home. The service is usually bad and/or indifferent and the food is generally sub par.
Today when I entered it was obvious that they were not busy. Despite this it took waay too long to even place an order. No fries were ready so I had to wait. While waiting I could see how filthy the kitchen area was. The employees were slovenly and slow. When my fries finally arrived I left. When I got home I discovered they were undercooked and had no salt. That was the final straw. Ill never go there again. You should seriously consider a managment change at this location.

Read full review of Burger King
Hide full review
ComplaintsBoard
C
10:54 am EDT

Burger King The Service

First off, I love Burger King over any of the other burger joints. That's why I was so livid when I left the store on valley mills drive in Waco Texas on Friday 06/01/2018. I went through the drive threw to make it quick. I ordered your crispy chicken sandwich meal with onion rings. I get the meal and pull up to check it and sure enough it has mayo, lettuce, and tomato. So I park my car go in and tell the young man who handed it to me at the window what's wrong. Instantly he gave me a bit of attitude like I did something wrong. I told him I ordered it with mustard only. He says where's the other sandwich? I said it's in this bag right here so he reaches in to get it from the bottom of bag dumping over my onion rings and then throws that perfectly good sandwich right in the trash in front of me and hollers at girl in back to make one with just mustard. Now I'm not looking for something free but I could have given that sandwich to the homeless guy I saw out front. Or for the sake of good customer service and not upsetting a long time customer he could have said sorry and left it where it was and made a new one. I almost lost it with this kid but restrained myself because there were kids at the counter with parents. So he puts the new sandwich back in the bag closes the top and I leave. Having not checked it because I watched them make it I get home to all my onion rings laying in the bottom cold. Sorry for the complaint but it actually gives me a little relief to get it off my chest. Thank you Chuck Guthrie

Read full review of Burger King
Hide full review
ComplaintsBoard
C
9:26 am EDT

Burger King customer service

June 2nd I went through the drive thru and ordered four sausage egg and cheese croissants a sausage biscuit and a 10 piece nugget. I was asked to pull down. Before leaving the window I asked for strawberry jelly and a receipt in the bag. I got home and realized my nuggets were not in the bag I live about 15 mins away so I tried to call back nobody answered. After about 3 back to back calls it gave me a busy signal as if someone left the phone on. There was no receipt in my bag so even if I did go back I have no proof of the order. The service at this location is never really good but since it's the closest one to me it's tolerable. I'm especially disappointed in the service I received today.

Read full review of Burger King
Hide full review
ComplaintsBoard
C
7:34 am EDT

Burger King Breakfast menu

For the past three days I have went to burger king on walnut ave in dalton georgia and the breakfast has been ice cold. We've ordered croissants as well as biscuits and even told them repeatedly they are always cold. Now once again I even asked them, while ordering to make sure they are hot and I wished I had a picture to send of how they came out the drive thru window looking like ice on them they were all still very cold like they were thawing out. I'm sick and tired of going out to waste my hard earned money on one of my favorite restaurants worth extremely poor quality as well as lazy [censored] employee's that are just plain rude and simply does not care!
Sincerely,
Frustrated!
Christina marie james
[protected]

Read full review of Burger King
Hide full review
ComplaintsBoard
B
2:17 am EDT

Burger King manager

There is a manager that has had 15 years of management experience, and is having to ask month old employees how to make simple sandwiches. She discriminates against certain employees. She sits in the office at closing, complaining to employees about things that need done, but she doesn't work at all. She is having other employees doing floors, wipe downs, and other things that are a managers duties. Taking brillo pads and towels out of the trash and using them on sanititized equipment. She will not give employees information like where to get clean, sanitized cleaning equipment, when the mop is so soiled it is leaving grease streaked all over the whole floor. Employees are getting wrote up, and pulled outside to be "talked to" about situations this manager is responsible for; and is telling employees to do. Beverly is the manager responsible, and with 15 years of experience, this should not be an issue. She is rude to both employees and customers, and as a manager; especially with this much experience, should know her roles, rules, and duties, and should be making the example of a good employee. If something is not done about this, I will have to involve corporate. It is not just affecting one or a couple of employees, but the whole closing shift. I am not an employee, I am a regular customer and I do not appreciate a manager not leading by example. An employee is only as good as the training they receive.

Read full review of Burger King
Hide full review
ComplaintsBoard
C
5:02 pm EDT

Burger King my food

Everytime I go. In my food is never fixed right are the oinon rings are cold I mean Everytime I go in they mess my food up and they mess my daughter up last time we went in a man good was messed up and he done opened it at the table and took it back because it wasn't not right the they put. It back under the heat light then sent it out in drive Thur thats nasty

Read full review of Burger King
Hide full review
ComplaintsBoard
C
1:17 pm EDT

Burger King I was double charge for my order and I tried several times already to call them but someone will pick up and hang up

Yes I wanna report an employee (Tamica) employee #471530 for double charging my credit card 1 for $23.53 and other for $ 9 something which she said didn't go thru but it did i have a appt on my phone that shows me my purchases and she did and whenever I call the store to talk it's either busy or they will pick it up and hang up I got the #2 which was a meal which I didn't get my fries or my drink I think I really need my money back If not a free meal voucher don't wanna take it dither than I have to

Read full review of Burger King
Hide full review
ComplaintsBoard
T
1:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King caramel frappe

We stoped at a different Burger King than normal, waitress handed me my frappe without whipped crepe, I ask her to add it, she grab a can and my husband handed her the plastic cup, we were in the car, she squirted the whipped crime all over his arm and the car, she also told us that many customers don't want whipped creamer, I told her she should ask the customer, this product comes with whipped creamer.
Also I tried to enter thru " my bkexperience.com and it would not take my store number, the receipt clearly reads 101.

Thank you,
Rachel v Stumpo

[protected]@verizon.net

Read full review of Burger King
View 0 more photos
Hide full review
ComplaintsBoard
A
1:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King the customer service and my items being incorrect

I was the only one in drive through and after saying hello 3 times for 5 mins I finally get a response and it's very short but rude and as I'm telling them I have a coupon and explaining said coupon, they keep repeating as I'm finishing talking just give the four digit code and you don't need to tell me anything else, as I pause then proceed to request a drink and then quickly stoped and told um no we aren't serving that anymore we dumped it for the night, so I nervously asked what other drinks similar and just picked the first said. Once to the window I hand coupon first to which she shoved away and wanted just my payment, I'm sorry to explain such a rude encounter but I'm just shocked as to why this employee was so rude and treating me as if I caused her bad mood, as I will still be a customer just avoid that store, thank you . To top it off I didn't get the two double bacon cheeseburger that the coupon I had was advertising I got single patty and no bacon cheeseburger, so I was even more disappointed!

Read full review of Burger King
Hide full review
ComplaintsBoard
M
12:50 am EDT

Burger King product and services

On thursday, may 31, 2018 at 11:51pm I order 2 bacon double cheeseburgers plain a 10pc nugget and value fries and onion rings for a late night snack. The cashier repeated my order and began to ring it up correctly as I was at the speaker then tell me to drive around as i'm watching the screen to ensure my order was correct. As I drive around my total is 10.29 because she rang what she wants too. I then received 2 bacon cheeseburgers plain, cold fries and onion rings and a fresh 20pc nugget. As I turn around to bring my order back the cashier gets an attitude I remained calm as she called for a mgr perhaps named mrs. Toya that never came to help her refund my money or correct things. I was then charged.89 for a meat patty when it wasnt my error and as I asked for a refund for 10pc because I didnt order the 20pc she walks away asking the mgr for help before the [censored] at the window piss her off. If you review footage the gentleman at the front was startled by her comment and I am very dissatisfied with the service especially when I did no wrong. My drive thru order is 98. The cashier did print a duplicate with not much information but now burger king gains more profit and i'm still hungry.

Read full review of Burger King
View 0 more photos
Hide full review
ComplaintsBoard
A
12:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King spicy chicken sandwich

I was a couple of bites into my spicy chicken sandwich a short while ago (May 31, 2018) when I noticed that the chicken looked uncooked. I looked further and confirmed my suspicions. I immediately went inside the restaurant and spoke with the manager who took the sandwich and I could see her inserting a probe into the center. She returned and graciously apologized for the sandwich and gave me my money back. I am concerned that I could become ill from eating this sandwich. Do you not have safeguards in place so that this does not happen? I will never buy a chicken sandwich from Burger King again.

Burger King Order 13016
in Auburn, MA

Read full review of Burger King
Hide full review
ComplaintsBoard
K
11:47 am EDT

Burger King chicken nuggets

My daughter ordered chicken nuggets from Marseilles il Burger King...about 4 hours later she was so sick it was coming out both ends...took her to the Dr and it's food poisoning..when I attempted to alert the manager I was told that I was a liar...I even watched the cook wipe his nose with his hand in the middle of making a sandwich and of course was called a liar about that too. It's on camera if you don't believe me...the chicken nuggets where all my daughter had ate in about 20 hours cause she was with a friend in a car traveling home...very easy to narrow down where it came from. Managers name is Jazmine. Instead of calling me as I was told she would she chose to comment on Facebook and wasn't very nice. I have screenshots as of course once I threatened to go to corporate she deleted her comments...I'm very angry about this. This burger king is so dirty. Someone needs to shut it down!

Read full review of Burger King
View 0 more photos
Hide full review
ComplaintsBoard
F
10:52 am EDT

Burger King sausage burrito no hash n no spicy sauce

I get breakfast sausage burito no hash no spicy sauce every morning and every morning it's wrong! Been going on the past 5 + yrs now and they still get it wrong! How is that the same thing that long and you mess it up every other day! I am now starting tomorrow to go to McDonald's from now on cause it's ridiculous! 😡
Plus they ask you to pull around and wait!

Read full review of Burger King
View 0 more photos
Hide full review

Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Burger King contacts

Phone numbers

+1 (866) 394-2493 +1 (844) 576-0546 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Burger King?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Burger King Customer Service. Initial Burger King complaints should be directed to their team directly. You can find contact details for Burger King above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Burger King. Discuss the issues you have had with Burger King and work with their customer service team to find a resolution.