Burger King
reviews and complaints

Burger King #10890
Evergreen, Al
Tickets # 101 and 243

It took 25 minutes for my order (chicken jr, pie, and water). The family of 6 that was with me waited 30 minutes on their order before asking someone. They waited a total of 50 minutes before their order was complete. Part of their order was incorrect, and their receipt was taken when they asked about their order originally. Therefore, they have no survey code to report this incident, although their order number was 243. Obviously, in the 50 minutes we waited for their food, there were others in the lobby nearby who were also experiencing extended wait times. Some complained, one family left about 10 minutes after ordering (without saying anything and without their food), while a couple other families left before ordering due to the wait. I should mention, all the while, the drive thru never stopped moving. This is my second terrible experience with this location in Evergreen, Al within the last 2 months. Had I not been with a group, I would not have came back here at all. I was hoping the last incident in april (also reported) was an isolated incident. I see now that it is not. Please, this location needs some serious training, extra staff, or to be shut down.

5-31-17
As of recently, I stopped by Burger King to make an order via the drive through. I was in a terrible rush, on my way to a doctors appointment, when I opened up the packaging and realized I had not gotten the order I'd wanted. I had ordered the two burgers when realized they were not properly prepared. They were the wrong order in general. This incident happened in Rio Grande, New Jersey.

Please investigate the accuracy at the BK located at 3710 E Dupont Rd, Fort Wayne, IN 46825. I’m really tired of picking up breakfast and going to work only to find out once I get there that the order is completely wrong. I wouldn’t mind eating the wrong food except that I have a cheese alergy and this is the 3rd time I’ve gotten the wrong sandwich and it had cheese. Again, I’d at least eat the wrong sandwich without cheese but flushing $7 a trip to this location is really getting old.

5/31/17
Ordered #3 without cheese. Got 2 sandwiches with cheese

Location not recommended due to them not caring about what they give people.

HI BK,
My Order No: - is #LT4769766644, I have order it today online by BK via Burger king Food Counter 143, Logix Mall, MY order was 2 Veg Chilli Cheese Melt Burgers() (At 50 % OFF),
Crispy Veg AND Medium Fries & a Pepsi Mini Can But i have received only 2 burger, fries and can. one burger was missing. Please see below the details and do the needful. i am not happy with your service at all,

I just recently visited the Burger King on mineral wells in Paris Tennessee and it was by far the worst experience I have had at a Burger King my food took forever when I did get it everything was cold the chicken sandwich is the french fries the onion rings everything felt like it had been sitting there for a while. The girl that took my order was very unfriendly and when I came up and said that everything on my order was cold she rolled her eyes at me and she turned to her manager her manager came over and proceeded to fix the problem and remade my food and then him and the other Cooks decided to stand behind the counter and make jokes and chuckle while I could still hear them sitting in the dining room. After my mom and I were done eating we needed to order to go food for my dad I ordered my to go food once again the same young lady was extremely rude the manager came over and asked if I needed anything and I told him yes two small bags and I need to place a to-go order they continue to have me stand there while they slowly bagged my order folding the corners of the bags and chuckled well the young lady that was super rude was clapping her hands very ignorant like so in all it was a horrible experience the manager acted like a child just like his young children employees and I'm very appalled I will never visit this location again.

Food was terrible and cold. Employees complaint of their injuries and soreness. Order chicken and the fish sandwiches, bad.onion rings were cold, they re warmed them by putting them back in the oil, not freshly made again, terrible service and they were extremely slow. Want a refund. The location was on sunset in waukesha, Wisconsin. My address is Audrey Pehowski at 728 w.st Paul ave apt 14, waukesha, Wisconsin 53188. Thank you

21 weeks pregnant shopping in town 27th may . Need the toilet bad popped into burger king as I was passing asked the lady if I could use the toilet. As it's not un-noticable that I'm pregnant to be told no unless I buy something. I explained I felt sick and wasn't hungry to be replied well why come in here then. Rude is not the word. Glad KFC is across the road. Don't think I'll ever go in that branch again

There was four people working at this store. There was a line with four people standing waiting for them to take our orders. It took forever for them to take the order, then the people in the service room told he lady to slow down. Seems they couldn't keep up. At that time there was a few people in line. By the time I stood in another line to get my food, it was cold and the order was not right. So then they fixed the order and the onion rings and the fries were cold. So I asked the girl if I could have hot fries and onion rings, she said they were hot. So I asked her to feel them. They were only Luke warm. She still said they were just out of the fryer. I don't think if they were just out of the fryer you couldn't hardly touch them. These were not... By this time the line to order was VERY long, and everyone was complaining. I would suggest more or different people working there. Very BAD SERVICE. Will not go there again. The date was May 19 2017 at 12:55 pm.

In the past year, I get a breakfast at Burger King about 1-2 time/month and the manager at that store constantly short changes me for the cream I ask for. Last time I told her that she needs to stop shortchanging me which she always has and I have to count the cream and tell her to give me what I ask for. She has lied on several occasions and said the store was short and that a delivery is due today but she can only give away blah blah blah. Today, she told me that she gave me what I asked for. I get home and she short changed me 3 creams.

Okay, I get coffee with the #1 breakfast. I ask for 10 creams and 10 sugars. I know that is a lot but my husband & I are both from south east Louisiana and were brought up on "coffee milk" (a little coffee in our cream).

This woman acts like I'm stealing from her personally and lies and constantly short changes me unless I stay vigilant. My husband buys a burger almost 5 days/week and doesn't want tomato on his burgers so BK
saves on those tomatoes so I don't feel guilty asking for a lot of cream.

I'm sick and tired of her games and I haven't a clue why she acts the way she does.

I would go to another BK but this one is just several blocks from my home.

I went through the drive thru with a 6 meal order and the manager complained the whole time I ordered stating the order is too big and I should come inside the store. He kept saying my order total is awfully high of $50 and in a rude tone he told me it works just be faster to order inside next time. The way he handled the service was horrible and rude. I placed an order of 4 of the same meal with different drinks and he kept saying hold on hold on I have to do this one at a time because is too much. During my drive thru order he told me to even wait a minute then left me sitting there for a good two min with no talking so I wasn't sure he was there or what happened. I kept saying hello and he finally came back to move forward. He was upset when I asked if they offer the blue kind of Powerade as well he told me " look we don't offer colors lady we offer flavors". I was really taken back. Then when I finally got to the window he told me again that I ordered so much food and over $50 so next time I should just come inside his store. I was very upset and told him I thought he was rude and my money should be good inside or at the drive thru. Why on earth would it be quicker inside when the order is placed the same? I waited another 5-10 min outside in the parking lot for another employee to deliver the food. Horrible experience!

I placed my order and it was read back to me. Everything was correct.
Received my order drove up past the window and checked. I was missing a Whopper Jr. and 2 fries. I drove my car to the front of the building got out and had to walk in. I told the Manager (who was a very large woman...as in tall) what the issue was. She looked at her employee and asked what happened. The employee said everything was in the bag. I was then told to produce the receipt since she didn't believe me. Once she looked at the receipt I was then told to go to my car and get the actual food bags so she can check them. I am a 49 year old man, married with 2 kids - 15 and 12, I
have been to this particular Burger King numerous times and my order was wrong countless times. I have NEVER been treated like a Criminal. I was horribly inconvenienced by that so called Manager. After I was interrogated, the Manager realized that the girl who took my order NEVER added the items to my order. I don't know how since it was repeated back to me. So much for the customer is always right. I guess the people who work at Burger King feel like the little people who order there have all the time in the world to get their food. I thought it was called FAST FOOD for a reason.---This occurred on May 27, 2017- 7:41pm. (#536 Chontay) The new Burger King in Spring Hill/Brooksville Florida on Anderson Snow Road-34609

Went to BK store twice, they told me both of my gift cards had a zero balance.
I go online to check my balance and it shows valid and unused.
Ive emailed them twice and called them twice. Still no reply.
Horrible customer service. Someone gave me these as a gift and BK will no research and resolve my issue. It looks as if they are just trying to pocket the $20.

I went to the Burger King in Kyle, TX this morning for breakfast. I have never had Burger King breakfast before, but I thought I would try it. I ordered a bacon, sausage, egg, and cheese croissan'wich. They posted a sign that said they only have diet drinks, which is fine, but that is just another factor in this complaint. When I went up to the window they informed me that they are out of bacon, but they told me they could give me double sausage. I agreed that that was fine. I got back to my office and I opened up the sandwich and it was on a biscuit and not a croissant. So they didn't have regular drinks, bacon, or croissants. I am not upset about it I just thought y'all would like to know about the issue that I encountered this morning.

I ordered the 2 for $5 Fish Sandwiches, a medium onion ring and medium sweet tea thru thru the drive thru.. After getting home I was so mad at what kind of condition my food was in. The fish and onion rings were so hard it was not even edible, I had to throw the fish and onion rings away because they were so hard... I wish I would of took the picture now before I threw them away ...

5/23/2017 Order 42
9:08 pm T=10L I=4 C=155

If I was not so tired I would have drove back up there and threw it at them and asked if they would eat this !
$10.15 Wasted...The only good was the sweet tea...

I stopped by the location in Springdale Ar on 71b. We ordered a double Bacon cheeseburger, a Bacon king meal and a kids meal.. The made my Bacon king wrong but refused to ask to have it fixed after already having to take the double Bacon back. I watched the manager on the kitchen slap the Burger together.. Almost forget to put the Bacon on again, and you could tell by looking at the Burger she was annoyed with having to fix what she messed up in the first place.. Angel.. The person that took our order was the only person behind that counter that acted in any way professional.. I will not come back to this location and will let others know.. I hope something can be done about the poor manangment at this location.

While reviewing receipt, noticed a charge for onions. Questioned the charge and was told they now charge for onions and tomatoes. Advised the worker to remove the onions because they could be added at home. Got home and noticed fries were in bag instead of the ordered onion rings. Complaint is mainly with the charge for onions. If a large order was placed, the customer would not readily pick up on the extra charge. Thinking this is bad customer relations on burger king. If they do want to charge for onions, tomatoes, etc., it should be noticed somewhere, OR, while the customer is placing the order, the cashier should mention the charge. A while back, this burger king tried to do this same practice, but worse. They also hid the ketchup and napkins forcing the customer to ask for these items. That did not last too long. Filled out the survey form on the receipt with the request to respond to my complaint, but, of course, no one has responded. That was a week or so ago. Figured no one would be contacting me, so decided to voice complaint here to you. Please look into this matter because I just don't think this is fair to customers who are not picking up on all the extra charges.

We purchased two combos (crispy chicken sandwich bacon burger)and an extra grilled chicken sandwich, when we got home, y som opened his sandwich to find a burnt piece of crispy chicken. The fries were brown and hard as rock. It's frustrating to pay 20 bucks for food that's burnt because employees are too lazy to change the grease accordingly. We took the food back and they remade it with an attitude just to get more burnt food. No matter how many they cook it in the same old grease it's going to come out dark and nasty. These chains are getting ridiculous due to the lack of having half decent employees. Will not be returning to purchase food from Burger King again.

I purchased a whopper meal from Burger King located at 3648 Virginia Beach Blvd. Virginia Beach Va today through the drive thru. I got home and was eating my sandwich when I felt something hard poke me in the roof of my mouth. I then spat the food out and I found a finger nail in my sandwich. I called back to Burger King and spoke with a manager named Veanna who advised me that I would need to bring the sandwich back up to the store for her to do anything to compensate me. So not only was I inconvenienced by finding a finger nail in my sandwich, I then had to pack up the food to drive it back to the store. Veanna refunded me for the sandwich alone. When I asked for the corporate number to file a complaint she advised me that they are a franchise named Lionheart and that there was no corporate number. Veanna did provide me with a [protected] number which I attempted to call but didn't get an answer. I've never been so grossed out and angry with the service and lack of customer appreciation.

The GM of store #16283 has 2 active cases right now for threatening staff.. Case # 17-13362 and case # 17-13387. Police were even called in for "riot control" because the of it. The GM even comes in on her day off to harass staff. The owner of this franchise location is aware and lets it go on!
Staff had not been being paid correct wages for the last 5 months. GM, district manager and owner were all aware and refused to fix it. Staff contacted the labor board and were subject to a relailtory discharge.

The store in rock hill sc on heckle blvd needs to be shut down.i order a whooper toasted buns for both whooper and whooper jr. On the whooper jr no tomatoes on it. The whooper no toastef buns and asks for fresh onion ring the manager himself take old onion rings and refried them. When ask to see him Mark he yells from the back at me being very argument and rude shouting from the back