Buffalo Wild Wings
reviews and complaints

Date 4/22/2019 buffalo wild wings 913 pearson dr. Hudson wi time 7:11 pm
Table 234/1 server luke person who brought the food name was kia (not sure of spelling didn't have a name tag on) I had to ask her name.
Let me start by saying luke our server was very good. We have been going to bww for many years. We always have the same items so usually do not even look at the menu. We ordered two of the ultimate nachos along with wings and burgers and cheese curds. When kia brought the nachos were were surprised of the sour cream on them. We said hold the items we were used to saying so were surprised that sour cream came when we have not had to mention that before. When we were displeased that the sour cream was on it kia said its here now so basically too bad! Needless to say we were taken back at the attitude. Luke did come and offered to remake the nachos. We declined because we found out you changed the menu. Letting you know because if kia delivers the food and if the customer has any disappointment they will be told to bad! This experience has definately left a bad taste in our experience.

My company had a BCSA testing for managers and we ordered Hot wings traditional mixed and mild on 4/16/2019. We called in at 11:00 am. They told me 10-15 minutes to pick up. We brought back to office and the wings were cold and looked as if the sauce was just poured on at the end on top. I called and spoke to a manager name Kim. She stated that the wings were cooked at 10:35 am before the open and the put in a bowl and mixed with sauce. That was not the case on a 36 pcs wings, we spend 40.00 dollars for cold hard wings with sauce dumped on them. She said policy does not refund they just recook. I couldn't bring back immediatelrly, had to go get lunch for managers at Dickey's for 10 people. I took the wings back around 1:30 -2:00 and told young lady that I had talked with Kim earlier. They remade but she literally went in the back and in 2 minutes she came back. I ask, did u just microwave these, she said no. She repeated what manager said earlier, the wings were pre cooked earlier and sauce poured over.. Discussed, theirs is a Health department issues. Someone could get saliminal from ranted old chicken. All chicken should be freshly cooked to order. If this is your policy, I will call health and food to report. Never will we eat here. On top of bad food and poor service. The alcohol drink menu doesn't have prices on them. All services should be posted with pricing, it's the law. This place sucks, should not be in business

Went Saturday to Valley View location in Roanoke VA. They were busy and girl that met us had attitude and basically tried to sway us to leave because it was so busy. We decided to order takeout. I wanted to leave because of her negativity but wife insisted. We left and shopped and came back in 25 mins to pickup. We ordered 2 small meals of wings and fries and 2 teas. Got home and wasn`t that good, small portions, teas were supposed to be large even though girl said they were large and spent $40 ! Really ! I could have gone to my Salem restaurant and had a couple beer with wings and fries for $40 and bigger and better portions. My wife and I were highly disappointed. They do a lot of advertising for crappy food and service. That girl up front obviously hated her job. I wonder how many other people she turned off. Pitiful !

Monday 25th of March
I came into the restuarant to order lunch for my workers and they forgot one of my employees order completly and then I called to have the order re made was on hold for 5 minutes and then eas told that lunch special was over and I was gonna have to pay the full price now Also not one time was there any apology or What can I do to make this better.Just an attitude then I leave with the re make and then its the wrong order again all this poor girl wanted was traditional wings with lemon pepper.I reall do under stand people have bad days or misunderstanding.The Funny this is I just used this as a learing experience for My sales people of how not to handle aCustomer when we make mistakes as this luch was a Prize for Great expectional Customer serive as we are a Local detroit Business. A mile and apogly goes a long way.Thank you

On march 9 at approximately 11:30 pm, after work, I ordered a 6 piece parmesan garlic traditional wings, and a small potato wedge with cheese and sour cream. I usually get my wings well done and all flappers, however I was tired from working 12 hours and I was extremely famished, I did not. The drum sticks are hard to consume, but as I was eating them I noticed an black object in it. I picked it up and looked at it, trying to figure out how it was so close to food, & how it was dropped in my food! I wrapped it up w/ the receipt and threw it in my fridge ready to return

It was crew night and my coworkers and I went out to eat and I ordered my wings before everyone else and after waiting almost an hour I was the only one that couldn't eat because they "forgot my order". They brought my wings 5 minutes before I had to leave. One of my coworkers came 30 minutes after me and he got his wings before me too. This is one of the worse customer services I had in my life. My server didn't even offer me a discount for being so rude to me.

On January 15, 2019, we had lunch. We were sat a few minutes before 1 PM. We had three wrong food deliveries brought to our table. My food came out 45 minutes after we arrived, my husband had to wait for his (BURGER) another 10 minutes. I was already done eating by the time he got his food. There was very little apology. The waitress avoided our table as much as she could because she knew we were unhappy. There were not more than thirty people in the restaurant. It was after one, so they were already done with the typical lunch crowd. At one point, I looked for a manager and he appeared to be back in the kitchen talking to the cooks. I don't know where the disconnect was, waitress or kitchen, I just know the situation should've been handled better by our waitress and she should've involved management. We were late getting back to work because of how long it took. I had no time to talk to a manager. Our ticket number was 50008. Some customer service training is needed here.

My wife and I were at the Holly Springs NC around 5PM 12/15/18. We have been going to this location for over 2 years. We ordered our beverages and was watching the actions of the manager. He was not very nice to the wait staff. They were busy taking care of the your customers and he was standing a couple tables away he was so rude with a few swear word one the wait staff about cleaning off a table.

I have never been so disrespectful ever from a Buffalo Wild Wings employee. Employee Shaliza was very rude and was giving me attitude. Seems like she hates her job. I will never go back to the location in boolingbrook IL. She does not know anything about costumer service. She should not work here. I am a loyal costumer that goes more than twice a week. It's unfortunate that I had to go through this.

We went to grab a drink last night and the waitress took our order for drinks first then food. Well our food came out before the bar got our drinks out. Once we received our drinks mine had tasted like it was all juice. Well the waitress (Alivia) did not come back to the table to check on us so I took my drink up to the bar myself and told them how the drink had tasted. The bartender than proceeds to be rude and says "if you don't like it than just leave it there." So I left it and went back to my table to ask for the manager in duty. They send the bar manager who was no help at all. I told her I was not paying for an $8 drink that was nothing but juice and she took it off after being rude about it. I was friends with one of the managers and just wanted to let her know what was going on and she goes and talks bad about me. Her name is Briana Custer. Worst customer service and will be sure to tell everyone about this awful experience.

I wrote the full detail review on google reviews for the baytown branch. I was refused service at 11:25, I said what time do yall close and she said well we stop taking orders at 11:30 I told the cashier it wasnt 11:30 and she said sorry, cant do it. Please look at the pictures I have provided for proof. I spend alot of money at this location and dont feel I should be rejected service! 3 orders straight in 3 days. I love the food! Love it! But sometimes I get off work late but still want the parmesan garlic wings! 3 nights 3 orders and tonight would have been my fourth. My orders are 20-30 each for me and my girl. I hope someone reads this and this gets the attention I feel it deserves.. Thank you for your time reading this.

First of all, I went to Buffalo Wild Wings at 1234 Walton Blvd, Rochester Hills, MI 48307 so I was sitting at the bar then I asked the bartender please can you turn the TV to soccer game, she said oh actually we do not have any channel for soccer games, then she was looking at his manager then he said we don't have it any more so I trusted them as what they said. 5 minutes later, one guy came to the bar and sit then he asked her could you turn to the soccer game, she said again we do not have it, but he says really I was here last week and I saw the game here, after that, the manager came to him and pulled like some papers then asked him which channels then he put it on for him. So why he cut off when I asked him to turn the channel by saying we do not have any soccer game. Finally, they are disrespectful the manager and the bartender around 1 p.m, October 28/2018, I will NOT go to this restaurant again

Place a order at lunch time with co workers. It was messed up so i tried to make it work by just switching items around to make containers look like what they ordered. No sauces or dressings and my 6 pc tenders with veg slaw was not in the bags. I called them to let them know i was sending someone back to pick them up. When person went to pick it up they left him waiting for 15 mins he had to knock on door of kitchen to get there attention to get the items. Once back notice that they still forgot my 6 pc tenders and veg slaw. It was to late to go back i had a meeting to go to. I called three times to let them know and got hung up on all three times so im out the cost of my 6 tenders and veg slaw. I'm very upset.

Seated with my fiance and server came quickly. Stated she was training a new employee, but didnt see trainee until we placed food order minuts later. Ordered two martinis, one gin and one vodka. Was not offered water. Drinks were very slow coming and once there both were less appropriate volume for a classic martini glass. My lady's glass was less than half full while mine was 2/3. We didn't drink and asked the server to check with the bartender about the discrepancy. She stated that the BT had to look up the recipie but shed check immediately. After a few minutes she returns with the manager who tries to tell us the glasses are oversized and we didn't say whether we wanted "one shot or two shot portions! It's also revealed at this time that my gin martini was secretly upgraded from well to Hendricks. A $2.50 cost to me I didn't ask for.
Nothing was comped for this farcical attempt at service either. Both my fiance and I are over 50 and know that what was being fed us was bs and smoke blowing. We'll never eat in there again.

On October 22, 2018, my office did BWW take out from the Woodridge, IL location. I went to take a bite out of my Chicken Buffalitos and bit a screw! I, and a few of my co-workers, took pictures - and I obviously called to complain about it to the location. The manager, Nick, said he would remove the Buffalitos from the lunch order. I am sickened by this event and will be writing my review wherever possible. Buffalo Wild Wings is lucky I wasn't injured or I would be contacting my lawyer first.

As we were looking at the menu, a server came over and told us that we were having difficulty understanding the menu...no, we were deciding what we wanted to order. We ordered our food. Did not have too much of a long wait. We were given 1 set of utensils. (for 2 guests). one of us used the fork, the other used the butter knife to eat with. No one came over to ask if we needed anything. We ordered fully loaded tots, they were good, and buffalo boneless wings, they were terrible. Did not eat them. We sat for about 20 minutes waiting to be brought the bill. Will never go there again. It was on a Saturday night about 9:30pm, was not busy at all. There was maybe 15-20 other patrons in the establishment.

This has been the worse BWW I have EVER been to. (Columbia, MD) Smh. We came in and stood in front of the host stand for about 4 minutes til we got noticed by someone whom wasn't the first one to see us there. There were two other servers that just stared at us and not even say "someone will be with you in a second " .

When we finally got sat we wait another 10 minutes to be noticed by our server. She was dealing with two booth ! And not once did she stop by to acknowledge us. I gave my husband 3 more minutes to leave if she didn't get to our table but she did so we stayed. Our kids only have 20 minutes to use the tablet so we started a timer, but when we notice that it was already 25 minutes and our food was not out we decided to keep it til we got our food. Mind you we started the timer 15 minutes late. So by the time we got our food it was already 37 minutes wait plus the 15 minutes that we didn't time! The wings were so dry because they had been seating at the window for so long. The fries were lukewarm and so were the wings. We didn't have time to return them since the kids and ourselves were so hungry. Not once did we see a manager walk around or approach our table since our food was taking forever to come out.
After we got our food we only got check in once and that's when she was on her way to drop off the check. So disappointed. Don't come to this facility ! & to get our drinks which was just sodas took another 8 minutes After we had place our drinks.

Would not be back here ever again !