Buffalo Wild Wings
reviews and complaints

4058 BWW Tampa Rd Suite #1, Oldsmar, FL 34677. The pickup area have discriminatory people. A guy with discriminatory, disrespectful behavior and condescending language was blaming and lecturing me because they did my order wrong from their website (and he "had to lost one order of wings") because I ve a Hispanic look and accent. Even when I discussed against his wrong attitude and judgement he kept repeating the same thing. I ve bought in other BWWs in Tampa never having a problem. It is a shame we still find this kind of behavior.

On Friday March 26, 2021 at about 1:30, my husband & I had the misfortune of having lunch at the Valley View, Roanoke, VA restaurant. We both ordered the Southern Chicken Sandwich with no aioli bacon sauce & slaw on the side. When we got the order, the sandwich had a chicken tender strip on it, no pickle and the "slaw" was in a pill cup and it was actually bagged lettuce. The cheese on the sandwich was about the size of a quarter. Our server called the "manager" and I explained our disappointment and he actually just stood there looking at my plate. He said he would comp my meal, but not my husband because he had already eaten half of his. Also the beer at lunch was 2.00 Heiniken which they were out of. Overall this was a very bad experience. Our server was fine but the manager lacks consumer skills.

I am very upset and dissatisfied with my online pickup order tonight. I placed this takeout order so I would not have to be in the restaurant for very long. I placed an online order to be ready at 6:30 p.m.. I arrived at the store at 6:30 p.m. I was told by staff that my order was not in the warming cabinets and would be out soon. I then waited until 6:50 at which time I approached staff. They asked what did I order and when I told them they said that's the one we lost the order name for. At that time they took the order out of the cabinet and took it to a counter. At that time Mike, the manager came out for another upset customer. When he was done I explained what happened and he went and got the food and handed it to me with no apology. As the food was now cold at 6:55 pm, I asked what he was going to do for me. His reply was do you want us to remake it. I answered yes and he took the food away. Within 5 minutes he appeared with "new" food. Again, no apology offered and no recovery customer service offered. Also, the manager was not wearing a mask.

My 1st horrible experience happened today with the BWW in Corpus Christi, Texas. My husband and I have been coming to Bdubs for years and have never experienced anything like what we did tonight. We chose to sit in the bar. Sat at one of the only 2 tables that were clean. I am assuming that there was only one waitress for the bar area. She looked at us several times and never waited on us. I even went to the bar and asked for a server. No one ever came. We ended up having to sit at the bar to be waited on. Abby was wonderful even though she was the only bartender and was busy. I never saw a manager. The whole place was a wreck. No one cleaning tables or anything. Very disappointed in this particular restaurant. We saw several people get up and leave because they were never waited on.

I was at Buffalo Wild Wings in New Philadelphia Ohio. It was the browns v Steelers game. Our bartender had the games set up at 11. At some point the games got mixed up and only 1/3 games were on the tv. We asked our bartender to change them. She said yes I have to have the manger change them. She proceeded to ask the manager 3 times with no games changed. So we asked the manager twice. It was like talking to a brick wall. She never proceeded to change the games on the tv. The managers name was Mercedes. Normally we have great service. Not sure what changed.

The service was was awful on Sept 24th and then my rewards got hacked into and I lost all my rewards. I waited for 29 minutes for a glass of water. Our waiter didn't give us silverware or napkins or a plate to put our boneless wings on. Not a good night

Amanda in Flemington was very helpful I called the restaurant to complain. She called me back and provided me a phone number to call.

I literally just placed an order via the buffalo wild wings website for delivery.
While I waited 2 hours for my buy one get one free, I received the wrong order. It was not mines. I contacted Doordash at which their were unable to assist me because they cannot see my order being it was on the BWW website. I called and the young lady answered to state no one is available so you will have to call back. Now I have been in customer service for a long time, that is not how you speak to someone or assist. I told her the issue and here is the reply " Well you can come up here and deal with it" Boom she hung up, I called back and asked to speak with a supervisor and was placed on hold for 25 minutes, no one came back to check on me or to let me know someone will be with me shortly. I am beyond irate because this is an easy fix, so now im complaining to corporate because your business needs to learn how to talk to people. Whats sad about this whole thing Im not even from here.