Buffalo Wild Wings
reviews and complaints

Today 2/3/2018 I went to the Buffalo wild wings in grapevine Texas on Williams D Tate I was with my spouse and my 9 months old child in the car seat we were seated 10 minutes passed by I'm looking for an employee to even say hi or can I bring you water or anything it would have been wonderful to even get a Hi I got up I told my spouse let's go somewhere else it looks like we are not welcomed in this establishment so as we were leaving I asked who is the manager and what's his name and a gentleman said he is the manager I said can I have your name because I have been seated in this restaurant and no one serviced me he reached out of his pocket gave me his business card and told me his name Jason Jones and he said sorry I hope next time you guys come here we can take care of you see you he said we left we came to another Buffalo wild wings in Bedford TX by highway 121 and here we have been treated like human being and not by the color of our skin as we are black people

Buffalo wild wings in selinsgrove, pa is disgusting. First, I found ants crawling on the booth we sat at. Second, the wings we got were under cooked. I would close them down. We were also not treated well coming into the restaurant. A host Brittany had very bad attitude towards us. I do not recommend this location and or restaurant to any one else. Very bad.

Hi yes I went to the Sidney Ohio bww food was cold and the taste was so bad I talk to the manger he said I was sorry that is all he did not happy I spend I my money there that's all I get was a sorry this has happy to other times the pop taste like crap don't even taste I mountain dew then tried other ones did not taste like pop this all at the Sidney Ohio thank you for the time.

I have been working at Buffalo Wild Wings for awhile I was hired full time as a cook never cooked instead they had me as maintance doing jobs around the. Restaurant painting the building repairing the restaurant they never gave me a lunch or break and they cut my hours so now I was working only one day. Week I question them and they told me they can cut my hours if business was slow but we where not come to find out they had hired three more employees and they been getting full time hours I once again question them any boss replied your luck you still have a job so on now I'm on call without and verbal or written agreement are they allowed to just cut my hours and have me on call knowing I got hired a full time employees I don't understand and asking me personal questions like if I'm. A us citizen

I had a problem with Buffalo wild wings in Cullman Alabama. I had called the store and spoke to a manager and he was of no help. I went online and submitted a complaint, and had someone return my call and they were supposed to be sending something in the mail to make up for the problem. This was two weeks ago and I have yet to hear anything back or receive anything in the mail. This is not the first time that we've had a problem with this store and we visit there frequently.

Just after I sat for dining, Michelle gave me the menu and told me if my meal comes in "10 min late It will be free" and quickly gave me the timer that I had to stop when the meal comes in. I was confused did not say anything but did not paid attention a lot because I was tired. Later, when the meal arrived and the electronic device counted up and when I stopped it at 12.08 then I remembered her saying 10.00 which was wrong rather than it is longer but I could not remember 15.00. But when I brought up the confusion to call first the manager Melvin I felt a bit defensive stance on the way greeting me. I had to tell him to sit across me "in order to calmly explain him the problem" before I started to speak to him. While I was going to have a chat I realized Mitchell seemed like serving but then I saw her next to us listening what I was about to say to Melvin. As soon as I started to talk about Mitchell confused me on time, suddenly she interrupted us and was trying to make a point of "I did not said 10 minutes, I said 15 minutes". I told her " I heard you said 10 min and I did not hear or remember you said " fifteen" ". She repeated again and again so I said " I did not hear that" but after few times Mervin had to stop her by rising his right hand. After she seemed like leaving for a while and I just was going to explain my confusion to Mervin, she was next to us again. This time before I was going to talk Mervin "reminded me" by pointing the screen of the device on the table and told me that I should have paid attention to it which was a unkind behavior. He was pointing toward the advertisement on the device that has "15 minutes" on it. I was confused because I expected him to listen more but he decided talk to me in a very direct way which was uncomfortable. As of that moment for them, I understood I looked like as if I was expecting "free food" from them or something else in a indirect way by trying to "convince" them. It was disappointing but yet he agreed to not include my drink in the meal because I told him "if I misunderstood yet I am willing pay anyway" but I was misguided by Mitchell.

We went to BWW to grab dinner before going home to watch Christmas movies. My kids had eaten about 6 of the boneless wings before my son told me he thought that they tasted weird...

I grabbed the box to look and they were RAW! The outside had been browned but that was all. My daughter who is 8, ended up puking for about 2 hours.

I called the store to speak with a manager and an employee named Morgan said they were in a meeting. I never received a call back that evening. The next day I called and they were not apologetic at all. They said I could come in to get a free meal...I said I would rather have my money back, and he replied "then come in and ask."

I am growing increasingly frustrated going to Buffalo Wild Wings 3 to 4 times a month MINIMUM and having to return two to three times because my order isn't done correctly the first time . Nearly every time I order "wet extra wet" and my food comes cold and dry. I come back to your establishment because I enjoy the product I eventually receive, but the consistent inadequacy is unacceptable. I would like to see your kitchen staff thoroughly trained on reading tickets correctly and your serving staff to take more time to ensure the order is to the customers' satisfaction. I was hesitant on sending this but the problem persists. I hope you take this request seriously as I can't imagine I am the only customer experiencing this.

I went to Buffalo Wild Wings for lunch and all the wings tasted as if they were rubber. Horrible food experience and this has never happened before. I come to Buffalo Wild Wings for great wings and I was not satisfied. The dine in today grossed me out. I still paid for all the wings but did not eat much of them. I am disappointed in the Buffalo Wild Wings company.

I don't understand why you have an option to comment/special instructions for your online order but those special instructions don't come through on the cooks side. It completely defeats the purpose of having a comments section if it gets ignored or just doesn't show. I just thought I'd let you know because we ordered online, brought the food home and 85% of the order was as wrong.

My wife and I visited the location in Pewaukee Wisconsin and were very disappointed in the waitress at the bar. The bar was not clean, the service was extremely slow, and we had to wait 10 minutes for our silver ware just to eat the food. When we asked for our silverware the waitress (Jazmin) told us to hang on. We ended up getting it from another waitress 10 minutes later.

Customer service...
Hello... I decided to take a break from studying for the California bar exam. Me and my wife went to the Buffalo wild wings in Moreno Valley, California. We sat at a table in the bar section. There were cleaning supplies on our table and about seven waitresses walk by us without offering service. We waited for about 15 minutes and no one spoke a word to us nor removed the cleaning supplies. We were so disappointed that we just left and went to Applebee's in the same complex where we were greeted immediately and given great service. Highly disappointed and will not be returning. I have attached a photo of the drinks that we received at Applebee's within five minutes of our arriving

I have been a long time Buffalo Wild Wings customer. I have gotten the spinach artichoke dip every single time. And now that you have replaced the pita chips with basic [censor] tortilla chips it is not the same ! Not only that but the price should definetly not be the same for a worse product. I will no longer be coming here unless you change it back. [censor] Arby's

On December 1st I decided to make a special occasion of celebrating a special moment with a couple of friends and got the worst customer service even though I gave him three chances and the manager one chance I still got hit with a $48 bill that did not reflect anything when it came two adjustments for beer with food in the cup and also food that was delivered cold after specifically being asked to place order prior to party arriving. I would like to understand what the purpose of the manager or assistant manager is if not to do something about a complaint. I work very hard for my money and out of many places to go I decided to go to Buffalo Wild Wings in Yuma Arizona because it was voted the best in Yuma to find myself disappointed. What is your response to this?
I also had food in my drink and was charged for it.
In detail what happened was the server didn't even say his name when first approaching me second I specifically instructed the server to place an order then the server didn't write it down until the second meeting and then told me that if I didn't like the food I still have to pay for it on 3rd meeting or maybe for said I had to pay for food regardless of whether I liked it or not. Very upsetting!

It is November 30th, 2017 at the Glen Mills 920 Baltimore like Buffalo wild wings ... and I really looked forward to coming. My friend and I usually come about twice a month and I am rarely disappointed. Tonight I came with a friend that is a Redskins fan to watch the Dallas vs Redskins football game. Soon as we got here our waitress greeted us brought us our drinks and never came back. It was almost a half hour before she asked if we needed other drinks. Even though it was hard to eat any more food I never wanted to complain about a waiter or waitress, especially a restaurant I regularly come to. But since my friend is a waiter at a local brewery he proceeded to contact the manager and explain the poor service we had received. Not only the waitress didn't cAre, but The manager here on Thursday, November 30, 2017 was terrible too. He said immediately what do you know want? My front explained the poor service we were getting. Then the manager with no apology said I'll get it. The manager here on Thursday, November 30, 2017 was rude. Instead of the normal manager asking what the problem was he immediately asked what do you want. Instead of feeling comforted that he cared about our issue he made us feel even worse. At this point I do not plan on coming back to this Buffalo wild wings . Even after the complaint we were rarely asked for more drinks and our glasses were never taken away. I honestly do not think there's anything you can do to reestablish the relationship we once had.

Sincerely,

Reverend Michael McConnell

Ordered Chili Con Queso with chips for appetizers and then pretzel with cheese got pretzel first and just cheese and chips 20 minutes later. Then we ordered our food. It took 30 minutes to get food. Then my buffaloitos were wrong. Ordered chips w cheese and sour cream never got cheese and sc and then never got the right ones. My kids refills never happened. My dinner never was right and the manager said he would bring them out. Never happened. He was not in uniform. Seemed under the influence and never apologized. It took 20 minutes to get a box. 3 people said they would get my correct order and NEVER happened.
The location was Mason OHIO. Thursday night at 7:30pm.

I was in Buffalo Wild Wings a few days ago for dinner. I have been going to this restaurant for a while now. I was served a ceaser salad with a clump
Of hair in it. I told my waitress and she was very rude to me and hurried off. I paid for my salad and left. I was very disappointed with my service and my food. This resturant was on the shelburne road in Vermont.

I want to submit a formal complaint towards your management and bartender.

My friends and I went to Buffalo Wild Wings November 21, 2017 at 430 E Pleasant Run Rd, Cedar Hill, TX 75104 around 10pm cst. Our server, Chucole, was extremely pleasant and seemed extremely busy. One of my friends is a regular customer and is known to be a regular at this location. A couple times while I joined him I notice this bartender (DeeDee) selling alcohol to men that seem to have already had too much. I also observed that my friend was never given an itemized receipt but a grand total of his tab. Nevertheless, this did not phase me until last night. For some odd reason and unsure if this is sexist but this same bartender (DeeDee) seemed to show preference towards the male customers and was a little more touchy and friendly towards them at the bar. She made her rounds around the bar giving them hugs and laughing. Around 11:33pm this bartender (DeeDee) yelled last call. My male friend whom is a regular but because two females were with him was ignored. Even after calling the bartender to our table she yelled his name from afar and ignore our attempt to submit our last call round. Finally, around 11:40pm our server Chucole appears and takes our order and states I'll submit your order we're with in time. But when she got to the bartender (DeeDee) she claimed last call was over at 11:30pm. Our server came back to our table to inform us that she was unable to submit our request. So we thought either the bartender (DeeDee) was either in a hurry to close out even though our friend whom is known to be a regular had never been cut before. He looked at us shocked and said I spent $200+ October 19th and went out with her. At this point I assume she was taking this personal. We informed our server to allow us to speak to the manager (Cordero) since we attempted to grab both bartender and servers attention before last call and was ignored. The table next to us were two combine local businesses whom had just gotten out of work which arrived at the same time were also denied drinks. They noticed other gentlemen receive drinks even though they were denied. Fair is fair we respected that until we saw an old male at the bar given a full beer at 11:48pm. Both our table and the full table saw that and raised the concern to the manager to whom said (DeeDee) the bartender is under pressure and can't serve after last call, visibly we told him she just gave that man a full beer. And said "she's the bartender."
Therefore, I believe that this facility practices unfair treatment against customers and violates the TABC laws of Texas.
For this reason I'm submitting a TABC and BBB complaint and informing your corporate office in hopes that this does not continue to happen to anymore customers where paying customers are being treated differently.

Went to meet up with friends for drinks and wings about six o'clock. Waited about an hour before ordering. 45 minutes later still no food and waitress no where to be found. Once located we asked for a manager. 10 more minutes have past and Attitude Manager shows up...remember still no food. Anyways when the manager walks up with attitude and begin to tell us how busy SHE is, it is time to go. Hate the fact we still spent over $40 on a, place like this. Will never recommend.

I have a question if hired full time and never gotten full time hours is that legal only worked two days out of the week and now I'm on call they never gave me a written notice or verbally explaining why and I know it's not because of being slow because they just hired 6 new employee and why are they having fix up the restaurant inside and outside if I was hired as a cook and being Mexican is not a good enough reason to threaten and treat me this way Courtney