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Buffalo Wild Wings
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1.4 491 Reviews

Buffalo Wild Wings Complaints Summary

41 Resolved
440 Unresolved
Our verdict: If considering services from Buffalo Wild Wings with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Buffalo Wild Wings reviews & complaints 491

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Newest Buffalo Wild Wings reviews & complaints

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K
11:40 pm EST

Buffalo Wild Wings horrible manager

During my experience, I was eating near the bar, and the manager Kori was yelling at one of his servers for not doing there job correctly. But honestly he wasn't doing his job correctly either, a manager should not yell at his servers out in front of guests, its very disrespectful, I would never work for him and I don't think he should even be a manager if he cant handle situations more calmly!. never eating at this place again because of low respect to his employees.

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not right10
, US
Sep 09, 2011 1:09 pm EDT
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new, young manager does "hang out" with his female employees outside of work. it is also known, that he does have sex with them as well.

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j_king8484
ELP, Texas, US
Mar 11, 2011 1:13 am EST

I work at this place and still do but want is funny is that us in the morning do all the work and get in trouble when the night shift dont do there part oh ya plus they all do drugs at work

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not right10
, US
Sep 09, 2011 4:16 pm EDT
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is it possible to completely just delete my account?

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not right10
, US
Sep 09, 2011 4:16 pm EDT
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ok. lol, well just so we're all clear, IF I COULD DELETE THIS I WOULD! THIS COMPLAINT IS FALSE.
sorry for the inconvenience.

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not right10
, US
Sep 09, 2011 4:12 pm EDT
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how can i delete it

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not right10
, US
Sep 09, 2011 4:08 pm EDT
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this is incorrect. my fault. i will get it deleted.

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R
2:39 pm EST
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Buffalo Wild Wings 01/29/2014

Me, my husband, sister and brother in law just got ban from Buffalo Wild Wings yesterday. We had ask for a new table since the one they had sat us at was right across from the main entrance door where every time someone walk in or out the cold air would come in. So one of the Managers came to tell us that our new table was beening clean and we would be sitted shortly. We walk towards our new table and then our waiter comes and starts taking our order. So she brings my sister her drink first and said the bar was back up so we said ok fine we understand( I mean We have been an every Tuesday customer for the past 2 1/2 years and spend almost $200 every Tuesday).Then all of a sudden we have 3 securities and another Manager standing behind them asking us to leave that we were being ban from the resturant when I ask the reason why one of the securities ask if we were being to loud and i responded no that all we did was ask for a new table and thats all. So I said fine whatever it is what it is wasnt going to argue with anyone about stupid reasons. The only thing that tick me off is why get me another table and then have me ban from the place. When I ask the first Manager that got us a new table why she did this she LIE and said because my Husband curses at her every week we go there. Now if that was even true why are we just getting thrown out now after 2 1/2 years later... Makes no Sense. I know half of the employess there and the other half that have quit on them along with previous Managers... It's ok just got to find us a BETTER place to spend our money on every Tuesday... PEOPLE MAKE SURE YOU DONT ASK FOR A BETTER TABLE THEN THE ONE YOU GET YOU MIGHT GET BAN FROM THE PLACE!

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7:47 am EST
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Buffalo Wild Wings manager called the police on me

I spent $78 for dinner on 1/10/14 in Ferndale Michigan and accidentally forgot to take my 13 remaining wings home with me.I came back 4 hrs later & they said they threw them in the trash and there is nothing they can do.

I suggested them cooking 13 more wings as a Customer Service Act as I knew every flavor for all 13 wings. The manager said no-I am just out because I left and didn't take them. I said I am not leaving until I get my wings back (15 wings cost $15.95). He called the Ferndale policy who showed up within minutes.

The officer was smirking to him about & seemed very unconcerned. He came over to talk to me & I explained what had happened. He was very cool & recommended that I complain to the corporation (because he would) but that I had to leave. I go to BWW every other few weeks for wings because I like them.

I am going to use every measure to make certain that this gets spread like wildfire including contacting the CEO Sally Smith.I have to say that I am very disconcerted about all of the negative comments for BWW including them doing nothing at all about complaints.

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truth is mine
, US
Apr 07, 2014 8:20 am EDT

eric, you posted this same complaint on 1.11.14. from a food safety point of view, they could not hold the wings for more than a few minutes.

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Lizfj
Hardwick, US
Jan 11, 2014 9:27 am EST

I think it's kind of pushing it to expect that your 13 wings were still sitting there after 4 hours. I kind of think that if you forget your doggie bag, you loose.

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6:22 pm EST
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Buffalo Wild Wings turned away

we were turned away at door (after driving 20 miiles) saying there were no tables, but when we looked around there were several tables that guests have left and were dirty and could have been cleaned. no offer to take anything to go or apology. I guess they don't care for my business anymore as i went down the street to BJ's bar and grill and had exceptional service and great food.I don't think i'll be going back, to buffalo wild wings in stockton as they give" no service" and dont care.

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Why The Long Faces
Why The Long Faces
, US
Nov 12, 2012 2:51 am EST

If there were dirty tables, and you were turned away, it was probably becuase they were short handed. Deal with it and move on. This complaint is stupid in my opinion.

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7:17 am EDT
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Buffalo Wild Wings lousy food & service

I've lived in the Augusta area for a little over a year, and I've noticed this place go downhill; both the service and the food. The food is old, and you can tell it was simply microwaved, instead of cooked when ordered. I can't even begin when it comes to service. The bar area is the worst I think. The only thing they appear to be concerned about is watching the TV, and the rest of the waitresses/waiters huddled around a table chatting. You have to literally get their attention, by walking up to them, to serve you. I go there, unfortunately, because they offer WIFI, unlike the rest of the majority of the bars who don't even know what WIFI is, let alone offer such technology.

"I hate to give this place one star, because when they get it right, it's great. But, in my case, I've been to this restaurant many times and it seems that my order is always wrong.

Case in point: the last time my husband and I visited, I ordered the pups sliders. I was looking forward to the little hot dogs and house chips. I was presented with the corn pups appetizer and when I mentioned that this is not what I ordered, the waitress simply said "I'm sorry" and that was it. She didn't offer to take it back, didn't offer to make it right.

On other occasions we asked for ketchup and wasn't given any, even when we gave our server the bottle to show him it was empty. He was rude and stated "there's plenty here" then took the bottle and we never got another. The waitress that night was more interested in the young men who were eating nearby than she was us.

On yet another occasion, I ordered chicken tenders. When my order arrived, the chicken was so hard that I could barely cut it with my knife.

There have been too many times that I've had very poor quality food. My husband loves wings, and the main reason we've visited this location (even after my bad experiences) was so that he could get his wings fix. Now that Buffalo Wild Wings has opened in the area, we are eating wings there. Not only is the waitstaff at BWW better, more courteous, and helpful, but the food is actually far superior and you get what you order, the way it is supposed to be cooked. And, if you need ketchup, they will bring it.

Eat at WIld Wing Cafe with caution, unless you enjoy being surprised with food you didn't order in the first place."

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7:14 am EDT
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Buffalo Wild Wings poor customer service & lousy food

Numerous Complaints from Customers: ( I would REALLY like to give one on their food, but if you have poor customer service then what is the point)

So I've been trying to get nutritional information on their food. I'm aware its bar food and wings so I know its not healthy, but I would still like to know. I've contacted the website and was told "they don't have the information but if you ask the manager of the store they can help me select a meal based on my dietary restrictions." Fair enough. I then went in today to pick up my dinner and while I was there I asked to see the nutritional information. The waitress didn't know so she went and asked the manager. She then came back and told me the manager said "we don't have that information to give out."
"My experience there was a nightmare; the service & food are horrible, my waitress had an attitude problem, and I saw managers & staff arguing with each other infront of customers, and acting unprofessional.. When they opened up the business Buffalo Wild Wings was a cool place to hang out & eat, but now this crappy Restaurant, has the worst food service in town! I definately won't be going back there to eat, I'd rather go to anywhere else or McDonalds instead!"
..."No Wheelchair ... Won't be coming back here"...
" My boyfriend and I were bloated and had no appetite all night after eating lunch here.

First off, let me inform you that the chips are actually potato chips. I'm not sure why I was being British and thinking they were fries. Buff chips, meh, you get a little basket of chips with some blue cheese crumble and a (pretty) tasty chipotle ranch or whatever it is. Got 20 piece hot and red dragon wings. The wings here are so dry and they dont have enough sauce or something, so theres not much of a taste besides the skin. The fries here are actually enjoyable compared to the rest of the meal.

Service here sucks. Especially on football Sundays, where the servers would rather watch the games than serve you. I swear I was waving at this guy forever before he noticed me.

Won't be coming back here... there's a Buffalo Wild Wings opening by Augusta Exchange... will try that next time I'm in town."

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shamie44
Salinas, US
Dec 15, 2013 12:33 am EST

Good luck bdubs in this town you're going to need it especially if you turn all the qualified candidates away because why? Oh well your loss as I'll be working for the competition making bank while you get stuck with lazy idiots who don't work and only watch sports all shift long. Big mistake, dumb, dumb, dumb!

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7:10 am EDT
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Buffalo Wild Wings really bad food service

Numerous Complaints from Customers: ( I would REALLY like to give one on their food, but if you have poor customer service then what is the point)

So I've been trying to get nutritional information on their food. I'm aware its bar food and wings so I know its not healthy, but I would still like to know. I've contacted the website and was told "they don't have the information but if you ask the manager of the store they can help me select a meal based on my dietary restrictions." Fair enough. I then went in today to pick up my dinner and while I was there I asked to see the nutritional information. The waitress didn't know so she went and asked the manager. She then came back and told me the manager said "we don't have that information to give out."
"My experience there was a nightmare; the service & food are horrible, my waitress had an attitude problem, and I saw managers & staff arguing with each other infront of customers, and acting unprofessional.. When they opened up the business 4 yrs ago, Cheddars was a cool place to hang out & eat, but now this crappy Restaurant, has the worst food service in town! I definately won't be going back there to eat, I'd rather go to anywhere else or McDonalds instead!"
..."No Wheelchair ... Won't be coming back here"... there's a Buffalo Wild Wings opening by Augusta Exchange... will try ...
www.yelp.com/biz/wild-wing-cafe-augusta

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11:12 am EDT
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Buffalo Wild Wings shorted on order

I ordered a dozen Garlic wings and a dozen Asian wings to go. Got home opened them up and had 11 garlic wings and 9 Asian wings. What a rip off. Speedway is too far from my home to go back and get them to make the order right. Both orders being shorted makes me think they do this on a regular basis. I wont ever do business with them again.

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4:38 pm EDT
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Buffalo Wild Wings bad service and food

Well i went with my family because my kids wanted some wings so we went there. First it took forever to take our order, they ask for Drinks and disappeared, there were like 3 tables that got there later than us and were served first, the manager keep looking at us like he knew we were waiting for the longest but did nothing about it, by the time food was in our table it was cold and very little, my kids didn't like it, i felt angry because i have to pay for bad service and food and to make it worse, on our way out the staff almost hit me on my belly with a towel they were throwing at each other and i was 7 months pregnant by that time, , , over all, very bad experience...

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MJCota
, US
Jul 11, 2012 6:00 pm EDT

You don't have to pay for bad food or service. You talk to the manager, if he doesn't listen, call corp, RIGHT THERE. I bet the manager will listen then. Btw, it's a sports bar, probably not the best place for kids.

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2:56 pm EDT
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Buffalo Wild Wings wings

I'm just so pissed right now. I ordered wings and they came out very hot and with a lot of sauce.. Grrrr so angry. What should I do?

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3:05 am EDT
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Buffalo Wild Wings poor customer service

I am a regular costumer at this establishment located in Manchester CT.

I placed a takeout order today and decided to pay via credit card, the cashier that was helping me out initially was very friendly and was trying to help.

The problems began once she decided to look for assistance, once it was explained to her that credit cards payments failed with 2 different cards her initial response was: "What do you want me to do if his credit card was declined?!" I explained to her we used two different cards and that it must be the machine to which she decided to say to me: "See the paper? It says DECLINED".

After looking at the credit card receipt I realized that indeed stated decline but under reason it said: "Error".

I explained based on what the receipt stated under reason that there must be a problem with the machine to which she responded: "I don't think so" and "It's not our fault two of your credit cards were declined".

Considering her poor attitude, lack of customer service skills and just plain rudeness I requested to speak to the restaurant manager.

After waiting for 5 minutes finally the manager comes out and instead to try to acknowledge my bad experience he just stated "Yeah we needed to reset the credit card machines" and "Where's your credit card".

So at that point I realized that even the store manager lacked common decency and the customer service skills necesary to manage a retail, restaurant establishment.

His attitude and cockyness was as bad if not worse than the cashier's.

I will NOT return to this restaurant again and will make sure everyone I know and also my place of employment which typically orders from this establishment as well knows about the poor customer service.

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11:21 am EDT
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Buffalo Wild Wings the glass ceiling

"Is Bdubs a good place to work?" I'm often asked. Unfortunately my answer is not a simple yes or no, but more of a "that depends". It depends on who you are if your a female at all the answer is usually yes, especially between the ages of 16 and 24. For women buffalo wild wings offers a great work environment, with loads of opportunities to climb the corporate ladder. But if you are a man between the ages of 16 and 30 then the answers is a big fat NO! I have worked there for 7 months now and and just realized that I've hit the glass ceiling without ever leaving the floor. On the other hand, the beautiful young girl that I began working this job with climbed the corporate ladder rather quickly. We started around the same time but she was promoted within the first two months to cashier. I've been here seven months and I've had only one cashier shift. I was also promised a server position around Christmas time and guess what? I never even saw the training manual. Shocker! But what really pisses me off is the fact that they're hiring servers left and right even though on their case about waiting tables. Nothing good has come from this job and the money sucks for the ### I have to deal with on a daily basis.

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9:45 am EDT
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Buffalo Wild Wings descrimination

This place is horrible we just went like always every Friday after work but unfortunately the manager on Charge (Kristen Williams ) discriminate the rest of my team just because they was talking ... Spanish. they should change the manager because he dot not have any reason to tell the customer what language's we have to use when we are there.

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Why The Long Faces
Why The Long Faces
, US
Nov 12, 2012 2:58 am EST

If you speak English where people can understand you then it would not be such an issue for them.

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11:02 pm EST
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Buffalo Wild Wings bad food

Order traditional wings that were bad & fried in old grease.
Location # 251, 6816 charlotte Pk Blvd. suite 110, Nashville, TN 37209. My ticket # 501714.1, Table 162 @ 4:14pm on 2/28/12. Amt. spent $16.93. This is not the first time. I will never eat at this location again.
Managers seem not to care how they present there food. Just this location that I have experience this & its been on several occasions. Will not ever recommend this location to anyone .

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5:08 pm EST
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Buffalo Wild Wings bad service

I recently went to the new Buffalo Wild Wing in St. Marys, Oh and the waitress didn't give us any refills, the appetizer came out right before we were getting ready to leave, the waitress "helper" asked us to get our food of of the tray because she thought she would drop it, my food was cold, and also I found a hair in my food. They took the potato wedges off the bill for having a hair in it but never offered me new ones. I was very displeased. If you are going to open a new business I understand that it might not be all together the first few weeks but make sure the workers know what they are doing and are properly trained!

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Gloria
, US
Mar 23, 2009 3:09 pm EDT

On February 11, 2009 myself and my family dined at Buffalo Wild Wings in Colonial Heights, VA. Upon trying one of the wings I ordered, I didn't like the taste and kindly asked to exchange them for another flavor. Mind you I only had six wings. When told by my waitress, Deanna, "no, because the business is trying to save money", I asked to speak with a manager. So the manager named Wayne came to the table and very abruptly said "we don't take food back just because the customer doesn't like it. We're in the business of making money. Do you know how much we would lose if we took back everything our customers didn't like?" I replied in saying "well isn't the main goal of the restaurant business customer service?" Wayne replied saying "again we're in the business of making money." completely disregarding the issue of customer service. Then he stated "generally what we do is when a customer doesn't like their chicken, we put it in grease at 350 degrees until the sauce runs off, then dip the same wings in a new sauce for you." I asked "isn't that unsanitary? and "so you're telling me a customer can bite off of a piece of chicken, take it out of their mouth, ask for a new sauce, and you dip it in re-used grease, then in sauce thats supposed to be for new food, and bring it back out?" He immediately said "yes, claiming the temperature of the grease kills germs while taking off the unwanted sauce." This means the grease and sauce they are using contains bacteria and germs from other customers mouths from unwanted food. This is unacceptable as well as unsanitary. When asked how long this was going on, he said "well I wasn't supposed to tell you that much, but that's how we always do our chicken." Also added was to send them back and get a new sauce they charge you for a whole new set of chicken although you are really getting back the same chicken you already had. Something needs to be done about this practice and the unsanitary conditions of the food served.

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fast1
wichita, US
Jun 22, 2009 4:01 pm EDT

We decided to dine at the local BWW for some wings, and we thought it a bit cold indoors and decided to dine outside. It was five minutes before we were greeted by our waitress, and just when things were looking up, they changed the channel on the TV, took our order, and we waited for almost an hour and a half before our order finally arrived. Things were so bad that the manager thought he would come out and BS with us instead of ascertaining if they were growing the chickens before butcher. AFTER SOME ANNOYING CHIT CHAT, THE MANAGER SEEMED PERTURBED WHEN MY WIFE ASKED HIM WHERE THE (EXPLICATIVE) OUR ORDER WAS AT. Even at their busiest, we have never waited that long for some wings. Seems like pathetic managerial and waitressing skills are only employed in Derby, Kansas.

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LRX
Crown Point, US
Dec 10, 2009 1:31 pm EST

This place is terrible.. this is a letter i sent to their contact us link on their main web site over a week ago with no reply.. today I was bored so I spent a bit of time to find the CEO of BWW's email address

Hello, Ms. Smith

I had sent this letter to your sites contact us link, I was really expecting a reply to it. But after a week with out a call, or even a email I started thinking maybe the people that read those replies just do not care either. below is a copy of the letter I sent and I am looking forward to a reply.

Thanks

my name

Generally I get good service when i dine in, but i usually go to the merriville location.

this time I went to the new Crown Point Indiana location. This was the worst service I have received at any restaurant. First upon arriving I asked to be seated at a booth. the host blatantly ignored this and brought me to a table, again I asked for a booth, that was clearly open at the time. But yet again that was blown off and was told well i can put you at this half booth, by this time I was tired of dealing with her ignorance, and lack of customer appreciation so I said whatever and sat there. ( This is when I realized where people go to work when they are fired from Mc Donalds.)

Then came the long wait for food, it must of taken so long because it was over cooked, the boneless wings where hard and crunchy, the last one when i went to pick it up with a fork was so well done that it shattered. Having worked at restaurants I know better than to send back food at a place that employs teenage cooks.

Finally we where able to get a manager over to our table, it worried me for a bit that the wall that they where leaning on for the past 20 minutes might fall over without them holding it up. I informed them of all the problems with the meal. They graciously insult me with a $5 off on my next meal coupon. I thought wow I payed for $30 of dry food and they gave me a $5 off my next visit.. What is the real bad part is that coupon was under what I left the waiteress as a tip since it was not her fault. At that point I knew for a fact that this place is full of fired Mc Donalds employees. I was going to wright screw your $5 off on the card and leave it on table, but thought maybe one day I will give a different location a try.. either way I will not return to that bww location.

the CEO's email address is sallysmith@buffalowildwings.com

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ben4632
Chicago, US
Mar 08, 2012 6:17 pm EST

just to comment i work at one of the many places that this store has popped up... there is no training as waitstaff they are shown how to put orders in and that it. cooks your put on a station and u have to learn for yourself.. their wing certification training as they call it is a big fat joke. it tells you how to train people ok well if you wasn't properly trained when you get hired how are you to train someone the proper ways .. the book doesn't say anything about what the proper ways to do things. i have trained in 2 areas neither time was a given training just put on that station and had to learn it(front of house and back of house). the managers are just see the money signs and the bonus they get in their checks for not giving out to many comp's among other factors. and if that store just opened it will only get worse. the one i work at was great when i started but now its a ### hole were no cares there is only a few of us who try to make good but its a losing battle... about to find another job

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ben4632
Chicago, US
Mar 08, 2012 5:40 pm EST

no she is right the one i work at i am asked to do that all the time but i never re fry something that has been served/ ate off of. i throw it away. ( i have my food sanitation license) i know better then to do that.. but the thing is if you are not sure about a sauce you are able to ask for a sample of that sauce before ordering it on your wings... esp if its a new sauce they are testing out... and my job has been threatened for wasting food because i won't re cook things ... but they have stopped were i work at due to that i threatened to make a formal complaint to the local health department

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1996
, US
Oct 10, 2011 6:49 pm EDT

What did you expect to get out of emailing the CEO? Did you think she would personally call the manager in Crown Point, Indiana and say, "HEY, GIVE THIS PERSON A FREE MEAL!" If you never plan on going back then why go through all the trouble of emailing her? If anything, you should have contacted the owner(s) and I'm sure they would have told their manager to refund you.

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ntkris
La Grange Park, US
Mar 11, 2010 11:41 pm EST

Sally, this is an unusual request so please bare with me.

Not sure if you have heard of us or not but our legal names are Rock Star and Super Star. We changed our names to raise awareness to the ever growing issue of substance abuse amongst our youth here in this country. We have recently finished recording our debut album “Serenity”, (alongside members of Kiss, Heart, Goo Goo Dolls, etc) and are looking forward to its spring/summer release. It’s touted as the first ever Rock and Roll CD to combat the disease of addiction. Our goal with the CD is to send a strong message that living a life without drugs and alcohol is the only way to achieve your dreams and since we know there are kids who would rather listen to music than read a book, we are using music to reach them in the language they understand.

11 of the 12 songs are sobriety related however we saved one song that is to serve as a tribute to this great country, its armed forces, police, and firefighters. It is a patriotic rock song called National Anthem 2.0 and is performed by members of Trans-Siberian Orchestra and ourselves, created with the sincere sentiment toward our great nation. The song has already garnered some great reviews from so many of our military members and their families. We are all very excited about it. In fact, the song has already recieved interest from radio stations across the country and one town in Georgia will be playing the song to help welcome home members of the National Guard during their town’s parade in June!

Sally, as you know, schools across the country are cutting sports initiaves across the board. Recently in Chicago, the public school system decided to cancel all sophomore sport programs due to lack of funding. As you can imagine, this is tragic. Kids need sports in schools to help keep them stay off the streets and away from drugs. Buffalo Wild Wings (I am actually from Buffalo and thoroughly enjoy your wings!) restaurants scream great sportsmanship. This is why I am writing.

My brother and I have devised a marketing strategy utilizing the song that will enable sports teams affected by the recent Chicago Public Schools budget cuts to utilize it as a tool to raise funds to underwrite their teams’ costs. We have developed a very innovative and creative way to raise money unlike anything that has ever come before it with this song and would like to discuss with you the possibility to have BW3 help us on this endeavor. Our schools sports initiaves are so very important and we feel its our responsibility to do what we can to save them by any means possible.

I'm including a YouTube link to an HD version of National Anthem 2.0, which uses the song below.

http://www.youtube.com/watch?v=FhvQdwAkpok

Is this something that you would consider?

Sincerely,

Kris Kancler (A.K.A Super Star)
Phone: [protected]
Business Website: www.weareoneonline.org
Personal Website: www.superstarsuperstar.com
Band Webiste: www.rockstarsuperstarproject.com

Ginger Kid
Ginger Kid
, US
Dec 18, 2009 1:37 am EST

So stop going to Buffalo Wild Wings if they are systematically ruining your life!

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BMR09
Amelia Court House, US
Dec 16, 2009 8:46 pm EST

We just had another awful experience at BWW and I wrote in a complaint as well. They screwed up my order last time and gave me a $10 credit. We went in tonight and my credit just magically disappeared and they had no record of it. Bunch of crock. Oh and by the way the food tonight tasted like $%&* and my waitress was rude. I have in mind to contact someone higher up on the food chain. LRX did anyone ever respond to you? ... and you other people leaving comments about unemployment and stuff need to then realize that the employees of BWW should feel lucky to have a job and treat their customers with some respect.

Ginger Kid
Ginger Kid
, US
Dec 14, 2009 10:34 am EST

Mica, stop being so insensitive. This person had to eat overcooked wings.

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3:36 am EST
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Buffalo Wild Wings refusal of service

On the evening of Friday Dec. 30th, I intended to treat my 3 year old daughter to a father/daughter restaurant night. What I got was an eventless evening of dissapointment and a belly full of disgust. I drove to the local Buffalo Wild Wings on Coulter st. and approached the door carrying my baby girl. When I got to the door I noticed two employees conversating while leaning against both doors. I waited a moment and the older caucasion worker acknowledged me and smiled. I smiled back and pulled the door. It appeared to be locked and the man shooed me away with his hand. I was cnfused by the unwelcoming so I tapped on the glass. All of a sudden he burst the door open, almost slamming into my 3 yr old daughter, with the man furious at my knock. "Na uh, You think you're somebody, Knocking on my door?"

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1:29 am EST
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Buffalo Wild Wings buffalo wild wings - awful customer service

Recently, a few friends and I had decided to go out to our local Buffalo Wild Wings restaurant for our friend's 21st birthday. We thought this would be a great place for us to get some food and drinks. We had all been there multiple times before and had no complaints. The night we decided to go there were a few different events going on- game, UFC, etc. We knew the restaurant would be busy and expected a longer wait for our party of 10. Half of our party arrived and put their information on the wait list and were told the wait would be 30 minutes, we thought this was reasonable and decided to wait. Later on, the rest of our party showed up, hoping for all of us to be seated shortly after their arrival. Half an hour went by and we were not seated. We asked the host how much longer they thought it would be and were quoted another hour wait. We wanted to stay as this was one of the only places that everyone agreed on. Our wait continued, an hour went by and frustrations were running high. Once the hour had gone by and it seemed as though nothing would be done about it (and after receiving rude remarks and attitude from the host/hostess) we asked for the manager. He came over to us and I decided to speak for all of us and let him know how frustrated we were that we had originally been told the wait would be half an hour, then an hour, and now 2 hours by the time I spoke with him. I complained about the awful host and hostess who continuously gave us attitude when we asked how much longer the wait could be, the fact that he had been told by his staff that we were "###" but did not come over and ask us what is going on how he can help. Instead of assuring us that we would be seated soon or he is sorry for the inconvenience, he dismissed my frustrations by stating that we were never told our wait would be 30 minutes, that he cannot seat a party of 10 on a busy night and said the following "What do you want me to do, tell people to finish their food and to get up and leave?". I attempted to explain to him what had happened and was continuously interrupted by him with my complaints dismissed by excuses as to why his staff was frustrated. The bottom line is... I don't care how frustrated or mad you or your staff gets, there is NO excuse for awful customer service or an attitude when we ask how long the wait could be. Yes, frustrations run high when you have hungry customers waiting to eat and asking how long it could be, but attitude and continuous glares and rude remarks are not acceptable from a restaurant. We left with the manager's card and the promise that we would all make complaints to corporate and he had no words for that. I will never go to this Buffalo Wild Wings location after experiencing such awful service, and without even being seated yet! The only way I will go to another Buffalo Wild Wings is at a different location with friendly staff!

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Update by Colleen0789
Apr 21, 2012 5:37 am EDT

I cannot believe they made you and your fiancé move and even had the gall to make comments about your uniform. At least you know they are unprofessional, immature, rude waitresses.

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HoosierServer
, US
Apr 22, 2013 1:48 am EDT

Idk what the law is in Ohio, but in Indiana, if you are not 21, you CANNOT sit in a bar. Doesn't matter who you are with; under 21= no bars. Also, a "bad economy" is NOT an excuse for not tipping someone.

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D.W. in Millington
Memphis, US
Jan 28, 2013 1:26 am EST
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On the evening of Friday Jan 25, 2013, my son and his teammates gathered at the Wolfchase (Memphis, TN) location immediately following their basketball game to celebrate a great WIN. They were accompanied by 2-3 adults. After being seated, a Caucasian male waiter approached their table and stated he would need a credit card from someone at the table prior to taking orders because he “didn’t want them to walk out on him without paying and he had a family to feed.” Surprised at his statement, the team inquired further about this policy that was not posted publicly for customers. Within a few minutes of questioning the first waiter, a Caucasian female waiter appeared at the table and reiterated the unposted policy that she said was established by local management. The team requested to speak to a manager. After several minutes of waiting for the manager who never showed up, the team decided to leave without placing an order. A night that should have been a special evening for the team, turned out to be one they wish would never happen again. Businesses have the right to institute reasonable regulations that are rationally related to the services they provide, but most importantly, they must apply their policies equally to all patrons.

I contacted Amanda (manager) on Jan 26 and expressed my concerns of this negative experience. She extended an apology and suggested that she investigate the matter to “hear both sides of the story.” I have not heard back from Amanda after more than 24 hours. I assume her investigation is still in progress. I am looking forward to hearing the other side of the story and hopefully resolving this issue in an effort to allow me and my family to continue enjoying what we know can be a good experience at BWW.

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RyanfromLima
Lima, US
Apr 21, 2012 4:45 am EDT

Buffalo wild wings has awwwwful customer service. I'm a sales rep for a phone company, if I treated my consumers like this, I'd be out of a job! I've seen them react just as rudely here in Lima, Ohio. Me and my fiance` went in once, a waitress named Tabitha kept looking at me funny after she seated us. She asked us what we wanted to order, then she walked two booths behind us where the register is and said: "That guy is FINE as hell! He has a nice ###!" to one of her female coworkers and they giggled. They said it fairly loudly as well, so we could hear it. My fiance` wasn't tickled at all about the comment, and of course, did not tip her. Next time we went in, we had a different server who seemed polite at first, but as soon as we were seated, Tabitha came back around and told her "They never tip, they are awful customers, like, don't even worry about them." Again, loud enough for both of us to hear. Well again, we never confronted the girl on the comments (we don't like to cause a scene or even report people for immature comments, I guess we're not too confrontational), and again, we didn't tip (for the obvious). So we go again, I'm still in part of my BDU's after drill(I'm in the Army National Guard) and we sit down in the bar section this time hoping for a different server all together. Well, I am 27 years old, my fiance is 20 (just shy of 21) and I get up to go to the restroom. After I left for the restroom, the server who was friends with Tabitha that we had last time decided to walk up to my fiance` and say: "Are you 21? You can't sit here if you aren't 21." My fiance` replied with: "No, but my boyfriend is 27, and he's a veteran, so... what's the issue? He's in the bathroom." Tabitha's server friend replied "Well, you're going to have to move. You can't sit here." My fiance replies with: "He'll be back soon." She (the server snaps back) "Good for your army hero. Seriously. Get up and move, or I'll have to ask you to leave." She moved. I came back, shocked we were asked to move. I then finally confront the manager. The manager, who is one of my customers at our mobile phone store, corrects the problem and lets us sit back in the bar. So then our server comes back, being a smartass, making underlying comments about my uniform with comments like "Nice getup there." Before I moved to Lima, Ohio, I lived in Findlay, Ohio, and again, I was always judged by my services by the way I dressed, and if I dressed up in a tie, or in uniform, I was unprofessionally talked about loud enough to hear it. I understand the waitresses in Findlay were terrible, rude, and obnoxious and full of gossip, but the fact that it's like this in Lima as well? And I'm reading nothing but reviews about similiar problems? If I were someone in corporate, I'd be getting to the bottom of this. I think it would be a fantastic idea if more people took surveys on these waitresses. Buffalo Wild Wings needs to monitor their 'servers' better. The economy is awful, and not every person can afford to tip every time they go out. That is no reason to degrade and talk poorly of them, especially when the customer is being polite towards you.
In short: BW's, get your acts together, with other local resteraunts opening up that offer just as good of food, and far superior service, you'd better stop hiring employees just because they are young, female, and attractive. You should hire someone because they are good at their trade, not because they are good looking. You're going to run off all of your customers the more you hire in gynocentric and selfish waitresses. Enough said.

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Buffalo Wild Wings manager lacks professionalism

During a recent visit to bw3's the waiter and my party had a miscommunication concerning the type and quantity of drinks that were ordered. Although I do not believe that is was a mistake on us, I would agree that there definitley was a breakdown in communication. However, that is what managers are, right? Well, not according to the manager at bw3's. Not only was he not helpful, he was totally unprofessional, rude and down right aweful. Yes, im talking about the manager. None the less, I will never patron that place again! Sad!... Mjg

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Buffalo Wild Wings ask to stop eating

I was siting there with my party of 4 & the manager came up to me cause the waitress Kat could not ask me .. It's not like we did not order any food ... I didn't order there cause I'm having dental work done & & i need soft food so there was chipotle right next door .. It's right on like a food court ..I still spent $40 I give your restraint a "BIG FAT O " ... I have a big fat family 18 brothers & sisters we go there for sport games & some birthday partys ...plus I'm disabled how dare them treat me like that ... I'm still a consumer !... I want some one to call me back immediatey !... You suck !..

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jbfirebird
nowhere, US
Oct 04, 2011 4:20 pm EDT

a consumer that did not order off of their menu. its not just BWW that does this. go into a movie theater with outside food or drinks. heck, go into any other place and do the same thing. they are going to tell you to gtfo.

you being disabled doesnt make this ok. stop using it as a scape goat

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Buffalo Wild Wings management

I would just like to say that I love this location. The people that work here are always friendly to my family and friends that come here with me. There is one problem though. One of your managers there is very rude to his employees and you can tell because sometimes they look kind of flustered after he has spoken with them. I ordered a take out order last week and he was sitting down and he asked how I was doing. When I said I was doing fine I asked how he was doing and he said 'I'm doing ok considering I just got diagnosed with diabetes a couple of weeks ago' . Now I'm by no means saying I don't like the man, I don't know him, but I just think its kind of weird that he would tell a complete stranger that.

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Buffalo Wild Wings Customer Reviews Overview

Buffalo Wild Wings is a popular restaurant chain that specializes in wings, beer, and sports. Our website has received numerous reviews from customers who have visited their locations across the United States. Overall, the majority of reviews are positive, with customers praising the restaurant for its delicious food, great atmosphere, and friendly service.

One of the most commonly mentioned positive points is the quality of the wings. Many customers have raved about the variety of flavors available, as well as the tenderness and juiciness of the meat. The restaurant's sauces and seasonings are also highly praised, with many customers recommending their favorites.

Another positive aspect of Buffalo Wild Wings is its sports-centric atmosphere. Many customers enjoy watching games on the numerous TVs located throughout the restaurant, and the lively atmosphere adds to the overall experience. The restaurant also offers a variety of games and activities, such as trivia and arcade games, which customers appreciate.

In addition to the food and atmosphere, customers have also praised the service at Buffalo Wild Wings. Many reviewers have noted that the staff is friendly and attentive, and that their orders are always accurate and delivered promptly.

Overall, Buffalo Wild Wings is a highly recommended restaurant chain that offers delicious food, a fun atmosphere, and great service. Whether you're a sports fan or just looking for a great meal, this restaurant is definitely worth a visit.

Buffalo Wild Wings In-depth Review

Overall Rating: I would give Buffalo Wild Wings a solid 4 out of 5 stars.

Food Quality: The food at Buffalo Wild Wings is consistently delicious and satisfying. Their wings are always cooked to perfection, with a variety of flavors to choose from. The burgers and sandwiches are also top-notch, with generous portions and great taste.

Menu Variety: Buffalo Wild Wings offers a wide range of options on their menu. From traditional wings to boneless wings, salads, wraps, and more, there is something for everyone. They also have a good selection of vegetarian and gluten-free options.

Pricing: The pricing at Buffalo Wild Wings is reasonable for the quality and portion sizes. While it may not be the cheapest option, you definitely get what you pay for in terms of taste and portion sizes.

Atmosphere: The atmosphere at Buffalo Wild Wings is lively and energetic. It's a great place to watch sports with friends or enjoy a meal with family. The TVs are strategically placed so that you can always catch the game, and the overall vibe is fun and welcoming.

Customer Service: The customer service at Buffalo Wild Wings is generally good. The staff is friendly and attentive, and they make sure that you have everything you need. However, during peak hours, the wait times can be a bit long.

Cleanliness: Buffalo Wild Wings maintains a clean and well-maintained environment. The tables are regularly cleaned, and the restrooms are kept tidy. Overall, it's a comfortable and clean place to dine.

Location: Buffalo Wild Wings has multiple locations, making it convenient to find one near you. The restaurants are usually located in busy areas, making it easy to access.

Online Ordering Experience: Ordering online from Buffalo Wild Wings is a breeze. Their website is user-friendly, and the ordering process is quick and efficient. You can easily customize your order and choose your preferred pickup time.

Delivery Service: Buffalo Wild Wings offers delivery service, which is a convenient option for those who prefer to dine at home. The delivery is usually prompt, and the food arrives hot and fresh.

Takeout Efficiency: If you're in a hurry, Buffalo Wild Wings is a great option for takeout. They have a dedicated area for takeout orders, and the staff works efficiently to ensure that your order is ready on time.

Happy Hour Deals: Buffalo Wild Wings has fantastic happy hour deals. They offer discounted drinks and appetizers during specific hours, making it a great place to unwind after work or catch up with friends.

Sports Viewing Experience: Buffalo Wild Wings is known for its sports viewing experience. With multiple TVs and a lively atmosphere, it's the perfect place to watch your favorite team play. They also have game-day specials and promotions.

Drink Selection: Buffalo Wild Wings has an extensive drink selection. From craft beers to cocktails and non-alcoholic beverages, there is something for everyone. They also have a good variety of non-alcoholic options.

Allergen Information: Buffalo Wild Wings provides allergen information on their menu. They have a separate section for allergen information, making it easy for customers with dietary restrictions to make informed choices.

Dietary Options: Buffalo Wild Wings offers a variety of dietary options. They have vegetarian and gluten-free options clearly marked on their menu, ensuring that everyone can find something to enjoy.

Special Promotions: Buffalo Wild Wings frequently runs special promotions and limited-time offers. These promotions can include discounted meals, free appetizers, or special menu items. It's always worth checking their website or social media for the latest deals.

Loyalty Program: Buffalo Wild Wings has a loyalty program called Blazin' Rewards. Members can earn points for every purchase, which can be redeemed for free food and exclusive offers. It's a great way to earn rewards for being a regular customer.

Social Media Presence: Buffalo Wild Wings has a strong social media presence. They regularly post updates, promotions, and engaging content on platforms like Facebook, Instagram, and Twitter. It's a great way to stay connected and informed.

Accessibility for Individuals with Disabilities: Buffalo Wild Wings is committed to providing accessibility for individuals with disabilities. Their restaurants are wheelchair accessible, and they have staff trained to assist customers with special needs.

Community Involvement: Buffalo Wild Wings actively participates in community involvement initiatives. They often sponsor local sports teams and events, and they support various charitable organizations. It's great to see a restaurant giving back to the community.

Sustainability Practices: While information about Buffalo Wild Wings' sustainability practices is not readily available, they do make efforts to reduce waste by using eco-friendly packaging and implementing recycling programs.

Overall Value for Money: Buffalo Wild Wings offers good value for money. The quality of the food, portion sizes, and overall dining experience make it worth the price.

Recommendations: I would highly recommend trying the traditional wings at Buffalo Wild Wings. They are their specialty and are always delicious. Also, don't miss out on their happy hour deals for great savings on drinks and appetizers.

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Buffalo Wild Wings contacts

Phone numbers

+1 (866) 704-0777 +1 (800) 499-9586 More phone numbers

Website

www.buffalowildwings.com

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