BudgetAir
reviews and complaints

I have purchased flights through BudgetAir and I have 2 major issues happening that are just unacceptable.

1. On their website, when I am logged in and look at my itinerary, it says that I have the right to a checked bag. However, when checking in on the airline website, it says I have to purchase checked bags for $75. I have tried to contact customer service 3 times with screenshots and they reply with "Too bad, purchase bags.". So they are LYING, in their website and there is nothing I can do about it.

2. This one is even more irritating. I PAID $11 for each leg of my trip to choose my seats. So on the budget air website, the seats that I chose are still showing correctly, but after my check-in at the airline website, I have completely different seats. This means that they robbed my money and did not give me the service of choosing my seats.

This is unacceptable.

Good day

We bought 2 return open tickets for qatar airlines on budget air leaving south africa 31 may 2022 return 8 november 2022 upgraded the ticket to open ticket to change our date

Was informed by qatar that our tickets dates were changed and that we need to contact our agent for rescedule or refund contacted budget air and and was informed that the ticket is flexible till 4 march 2023

Decided to come home 20 desember 2022 contacted budget air and a whole cat and mouse story began never did my booking only asked for more money told them we already paid for an open ticket they told me to contact qatar

Qatar only had the ticket when we arrived in bali qatar had no ticket for me to return to south africa. Many calls later had to buy a return ticket from qatar for $1,380,00 to return no refund no reschedule.. Pure blacmail from budget air and qatar. Left me stranded in another country with no option and no compensation

Booking Reference is BAU-3555144. I canceled the flight was advised on 1 June that I would receive my refund.

I have emailed and waited but no refund has been forthcoming.

I had a refund for a completely different flight and different Booking Reference. When I eventually got through to a human (Krishna) on chat she tried to confuse the two by saying it had been paid. Different booking. Different amount.

She then seemed to agree and said wait I'll ask my supervisor. Next thing : "Thanks for Chatting. goodbye".

Subsequent emails are ignored and chat is obviously pointless.

Hello, I paid the fly ticket, but I have not get the booking number, no ticket, but the payment was deducted from my account. There is no response, no refund, I would like to transfer my money back. Pamyent details: The Bank confirms that on 06/11/2022 the following card transaction was posted on the account

[protected]/2010 (CZ20 [protected] / FIOBCZPPXXX) of the account holder Čížkovská, Petra:

Amount: CZK 8,588.62

Direction of Transaction: Outlay

Transaction Type: Card Transactions

Date of Settlement: 06/11/2022

Card Number: 510658******6533

Transaction Description: Nákup: PAYPAL *BUDGETAIR, Piet Heinkade 55, [protected],

1019GM, NLD, dne 9.6.2022, částka 8588.62 CZK

ID of Transaction: [protected]

Dear Sir/Madam, May 10th, 2022

I booked my ticket through BudgetAir.com on April 4th, 2022 and did not receive the ticket until May 9th, 2022. Meanwhile I called my credit card and kept the charges on dispute and bought another ticket. I also tried to call them on their customer number [protected] on April 6th, 2022 and it never existed and also while I am on hold with the credit card company Chase, they did not answer either. I also tried to email them on 5th April, 2022 to find out about the ticket and the email bounced back. I am attaching both the proofs for your perusal. The budgerAir sent me the ticket information only after the credit card company escalated the case. Therefore, I sincerely request the DOT not allow such scammers to sell the tickets. There are several people who got affected with similar situations. I am attaching a couple of links, where you can find the travelers who got affected with similar situations. Please protect my rights by cancelling the ticket and I don’t want to lose my money.

Thank you,

Dr. Tangirala S Reddy

973 Garner Creek Dr

Lilburn, GA 30047

[protected]@hotmail.com

I purchased a return flight to Sharm from Cairo on the 19.3.22. On the 7.4.22 I received an email from the Nile Air saying that the flight had been cancelled. I heard nothing from BudgetAir and got an automated email in reply when I emailed them so I purchased another flight to Sharm on the 7.4.22. It is now the 10.4.22 and despite emailing the company 11 times since Thursday 7.4.22 I still have no flight ticket or booking confirmation of this purchase. The money left my account on the 7.4.22 but I have received nothing from BudgetAir. When I email them asking the send me confirmation of the flight I purchased on the 7.4.22 they send me confirmation of the flight I purchased on the 19.3.22. I should fly in 5 days but have no ticket for the flight. The customer service team do not even read my emails. They just keep sending me the booking confirmation to a flight that has been cancelled. This company is providing such a poor service it should not be allowed to operate.

Booked travel through this site last summer, because of further pandemic restrictions had to cancel it. Now want to let my son use it. Budget air said that airline would not permit the transfer. American Airlines indicated that they would if Budget air simply adds a waiver on my ticket for them to proceed with the booking for my son. They even provided a number for Budget air to call to do this easily with them.

Budget Air refuses to do this transfer.

The communication process with them has been just horrible. No way to speak to anyone and the email replies have just been a rote message.

Just to have the name changed in a simple process cant be done.

I booked through Skyscanner and then through Budgetair. I paid extra for a flexible ticket. When I had to change my flight date it took me 3 hours talking to a bot chat and nothing happened, useless!
So, I had to phone the airline instead.
Terrible service from Budgetair! I'll never use them again

Hi,

On 8 October 2020, I bought a ticket for myself under my own name through budgetair (LDN-PMO, PMO-LDN return) totalling 143.99 pounds. I had some difficulty on the website (kept getting error messages) but finally managed to book it. I received one email notification that had my invoice and the e-tickets.

After my trip, I discovered that I received three credit card charges for this ticket - 2 from AMEX and 1 from Mastercard. I raised this dispute with AMEX and Budgetair. Budgetair wrote back that they received only one payment and that I should not be double charged by AMEX. I went back to AMEX and after some to-and fro, to my shock, they said they have received documentation from Budgetair that says that it is in order. This does not make sense as I have booked only one ticket, used one ticket, all under my name (as we know, if you book for others, the name differs) and yet here is budget air claiming that I have bought three tickets?! this makes no sense.

The receipt/ invoice I received mentioned a mastercard payment and the ticket number is for [protected] (LDN-PMO) and [protected] (PMO-LDN).

The letter I subsequently received from AMEX where they refused to refund my charges cites two ticket numbers that do not match the ticket I received - they are [protected] and [protected].

This is very frustrating as budgetair is very slow to respond and keeps giving confusing information. THEY do not have a phone number so I cannot resolve this directly.

This meant a lot of stress, anxiety and costs me money I cannot afford. My credit is limited and hit by COVID. this trip was a luxury for myself and now I am charged three times for one ticket which doesnot afford. I am now jobless and need this money and I am upset that I have to deal with something so ridiculous.

Please refund my two AMEX charges ASAP as it is clearer from the ticket numbers that I have only received and used the one mastercard ticket. BUDGETAIR will need to issue both ME and AMEX emails and letters stating that the refund for both charges.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

I've booked a ticket on October last year and canceled it November 1st until now I didn't receive the refund, I called them several times emailed them all the time, and they keep on giving me next to next week, within 6 weeks and so on...
I don't think these guys are any trustworthy...
i have been sending them emails, on april 14th i called them, they confirmed that i will receive a confirmation within 24 hours, i called on Monday, they said the same, i called on wednesday i was kept on hold for more than 30 minutes where i had to disconnect, last week i recived a "second"email stating that the refund has been processed, please check with your bank, of-course, nothing in the bank/ card no response from budget air, nothing at all...
i have all the emails with me i can share it with you upon request.

BudgetAir is a cheater website, don't book with them!
I made my booking and they charged more than I expected and agreed to pay! I contacted BudgetAir right away and told them that they charged extra $20 and they said they need proofs. I then called my bank and received a copy of my bank transactions and sent it to BudgetAir and they said that was not enough! What else did they need?
No matter what I told and what proofs provided they refused to refund me. Last time I spoke with them they said that I was overreacting because $20 wasn't a big sum! Pathetic service! Shame on you BudgetAir!

My name was incorrect and that was their fault and they never fixed it!
When I noticed that there was a mistake I contacted BudgetAir right away and asked them to fix everything, and they asked me to pay. That was the only way so I didn't argue and paid.
Even thought they took my money they didn't do anything!
On the departure day I came to the airport and tried to explain that I was cheated by BudgetAir, but no one was able to help me! I was not allowed on board because of them and I missed my flight and lost my money. I will file a lawsuit against BudgetAir!

I booked a flight via www.budgetair.com website and was charged twice for one and the same ticket. When I found out about that I immediately contacted BudgetAir and asked for a refund. The rep I spoke to did not understand English and it was absolutely impossible to communicate. I called the next day and spoke to another rep which understood me a bit. He said I'll get the money back any time soon but that did not happen! They stole my money and it seems like they really don't care. Beware of this fraudulent company and read all the reviews online!

I am a senior citizen from Malaysia. on March I think 22nd we purchased two tickets from BudgetAir (the agent for China Eastern Airlines). my wife filled in the particulars in the booking form as usual . there was one column which was full name as in passport. If your name is John White you will fill in John White. if Lai Fun Tze you will fill in Lai Fun Tze. the next column was surname which would be White and Lai respectively. {{{{Do you know what was printed on our tickets Lai Fun Tze Lai}}}}}} what do you think would be printed if the customer was John White ? John White White}}}}}}}] try to go through immigration with those names? our tickets were virtually useless. well we hope "kind" BudgetAir will help us. make a small alteration. but alas BudgetAir were refused to budge from their position it was our fault. (by the way my wife`s name as in passport is Lai Fun Tze) BugetAir said we have to cancel and book again. earlier we have filled in a clause free cancellation for a extra payment of $40. me and my wife suspected no hanky panky. we surely will be refunded the full amount we paid for. but BudgetAir is very sneaky. the amount was full amount minus $500 and airline penalty $700. we were not even flying and yet we were been legally fleeced. ! we saw red :-( and decided to take action. /We complained to our airline commission but we were flabbergasted by the decision. we still will be charged airline penalty $500. is there no justice in this universe no wonder God is angry we decided to take our complaints to God and to you kind sirs. maybe you can do something for us. I WANT TO WARN FELLOW PASSENGERS NOT TO HAVE ANYTHING TO DO WITH BUGETAIR AND CHINA EASTERN AIRLINES. {{{[let them fall by their own devices. the wicked shall fall into his own trap which he has set}}]]] please boycott China Eastern Airlines and BudgetAir. you will be safer flying with other airlines. don`t book from third party merchant example cheapflight and budget flights. hope AirAsia is not a snake. They have been giving a lot of promises. hope they live up to these problems. be careful BudgetAir! the lion has roared! this is the last time you cheat others . we will bring you down and your associates. even giant Goliath can fall. never underestimate the power of the people!

I booked tickets through the company www.budgetair.com. It was real rip off, ‘coz they provided tickets for the wrong dates and I couldn’t fly on these dates. I called to the customer services and asked to help me. It was real scam. They promised to help, but they contacted me after 2 weeks and told that I missed my flight and they couldn’t help me. The worst company and better avoid them.