Budget Suites of America
reviews and complaints

This email was sent to the managers 12.17.19
Two came to the apartment and gave the exact same assessment in regard to this issue. At this moment - still no resolve.

"I am writing this email as I have exhausted multiple attempts to resolve this issue with management and maintenance verbally, and through "maintenance requests."

My family and I have been residents of Budget Suites since August 2018. Since July 2019, we have not had a fully working stove appliance.

I have noted (and put in several maintenance requests) to date the following:
- The light indicators do not work to confirm that the unit is on.
- The front eye does not work. I have had several visits to replace the eye itself, with each visit resulting in the same problem. The eye worked once, but turned on only when the knob was turned on HIGH, with varying temperature. I have even reported a blue spark coming from the eye at one attempt to turn on. I'm no electrician, however the information I've researched certainly does not secure me in any attempt to use the stove safely.
-The oven heats rapidly, and many times over cooks or unevenly cooks.

I have several witnesses along with recorded videos to show my hand on the stove eye - with the knob "on" but no heat is generating.

At this point, we are beyond frustrated at the flawed attempts to cover whatever issue this appliance has. We question - is it or is it not the responsibility of Budget Suites to provide safe, working appliances to its residents? Over the course of our stay, we have encountered rude and poor customer service, which to an extent can be overlooked. (Although I personally would recommend customer service training or enforcement if such training exists). We have endured idle threats to be "put out" if late payment occurred again (again, a reflection of poor customer service). We have witnessed rules and regulations not be applicable to all residents and yet still make every attempt to comply with the standards of living here. We have put in maintenance request orders that have not been acknowledged until months later, i.e. the covering over the kitchen light was just placed on within the last two weeks after it being requested months prior. All of these things can be slightly overlooked to a degree, although personally I don't think they should be. But more than anything, what cannot be continued to be overlooked is the expectation of an on time full payment each and every week/month with no responsibility on management to provide fully working, necessary appliances. According to the Budget Suites website, this is indeed one of the listed offers. In the same manner that you, Budget Suites, would like your payments consistently - we, the residents, would like fully working appliances.

I recently moved into the budget a moth ago. I am here on business through alliance Rx There was a discrepancy where an employee gave me the wrong information concerning rent and the general manager knocked on my door and told me to would have to vacate if I didn't have the funds to pay for my stay by the end of the day after being told I could pay the following Friday and because I couldn't provide the name of the employee he used that to his advantage to tell me I would still have to vacate. They have a very friendly staff however upon arrival and visitation after paying (I did not understand that procedure) of the room I noticed roaches. I addressed the issue and was told by the general manager that someone would come to the room and have it sprayed. I stayed home from work that day and no result. I returned the following week to pay again and was told they would take care of it and here we are on or 6th week and there has yet to be an accommodation. last week 40.00 was taken out of my room while I was away at work and the door was unlocked after I locked it for fact before work at this time I would like to either be compensated or further action will take place this is ridiculous. if any additional information is required be sure to contact me [protected]

We've been waiting since august for our tax refund check and havent received anything. When are we going to get it? Its been 9 weeks. We are also charged for flooring when we were given no option on carpet or hardwood floor. How is that fair? We now have to pay for internet too per device. Im 8 months pregnant and having all these fees spring up on us after being here since july isnt cool. We also stayed here last year and was told we would get our deposit back and never received that either. We stayed for a week or 2 in december. Left with it as clean as when we came and got attitude when the lady called and I told her we had left, we were moving out of state, and wasnt given our deposit back. They knew when we moved in it would be a short stay because we were moving. We are owed money and im getting mad that no one is paying it back to us.

I have been waiting for my tax rebate from the Budget Suites of America location off of Walnut Ridge Road in Irving I have called several times I've even called the corporate office to no Prevail I'm always given the runaround and 4 months later I still do not have my check. I was told originally by corporate that my paperwork was never sent off and that they would give me a call within the hour that has been 3 months and I still haven't heard from anyone I called the location on Monday and was told again I'd be called back within an hour and I haven't heard from anyone yet again. What is the point of telling customers that after staying for so long your taxes will be sit back to you in form of a check if you do not receive a check so whatever scam that's going on I don't appreciate it and I'd like for it to be solved immediately

On noon August 31, 2019, Marcus the manager at this location would rather see me and my cat on the streets of Lewisville, TX than wait 3 days until the 3rd for rent payment. When I commit suicide on the 6th, I'll make sure that any news agency that cares knows it was Budget Suites of America that couldn't wait 3 days that was the last straw. All any one wanted was money. Budget Suites won't even wait for that. Again, they would rather I live on the streets than wait 3 days for payment.

The rent just went up again and they sited impovements to the property which is what they should do anyway and THEY should incur the expenses since the property belongs to them. Right after raising the rent, they closed both pools without even saying why. One has been closed for 3 weeks now and the other one closed 4 days ago with signs just saying POOL CLOSED. How rude to treat customers that way, especially right after another $10 a week rate hike. They are not even working on the pools! It's been 105 degrees every day and the pools are closed without so much as an explaination why. I think it's just a power trip for them.