Budget Rent A Car
reviews and complaints

[protected]

April 17 9AM -April 20 10PM

Original Price: 121

Charged: 1124

Late Fee: 104 per day

Why am I being double charged for this booking? When I called to extend my trip this was not close to price I was given for adding the extra days.

I picked up the car at the Orlando airport garage. When approaching the car, I noticed it was unwashed. When I entered the car, I noticed the windshield was dirty to the point of unsafe. Then noticed what looked like milk or Ice cream stains on the rear seat. For me to get another car I would have to take my luggage back to the terminal and wait in the line again. So being I had a deadline I drove the car to the nearest service station and cleaned the windshield. When I returned the car, I told the attendant at the Budget counter about the issue. He offered a compassion refund, but I never got it. I have rented many Budget cars in the past and never had an issue. I will list the information I have below.

Reservation number [protected]-us6

Budget car#[protected]

Plate # FL LDPV56

Sincerely Frank Verdolotti

[protected]

I made a rental car reservation over a week in advance so I could travel to my grandmother’s funeral. I received multiple confirmation emails, and yet when I arrived (5/4/22), I was told they had no cars available. I had walked 20 minutes from my hotel with my bags to the rental location (700 West 7th St, Los Angeles, CA) only to be told they couldn’t help me. They left me completely stranded outdoors in an unfamiliar city without shelter and denied me the transportation they had previously promised. The clerk offered no help, no sympathy, and no suggestions as to how to get transportation. Due to the abject incompetence of this location, I had to book a last minute flight in order to get to my grandmother’s funeral. I hope Budget never again puts a customer through what I had to endure today. I’d be happy to provide any additional details to a Budget rep.

On April 28, 2022 at approximately 1:00 PM I went to the Budget rental counter at the Atlanta Airport. I spoke to a representative who was very professional and offered great customer service. However, she then expressed that my truck would not be ready for an hour. I informed the representative that I reserved a compact car. She told me that would not be a problem and she would work on the misunderstanding but it would still be one hour before my car would be ready. I reserved and paid up front for a compact car. After 45 minutes I walked up to the counter and asked where I stood in line to receive my rental car. I was told by another associate that I was next. After watching three customers walk up to the counter and receive paperwork for their cars I once again asked if my rental car was ready? The associate I spoke to this time was rude not helpful and told me that I reserved a truck and that's what I was getting. I asked to speak to the manager and a gentleman named Charles walked up to the counter. I informed Charles of my problem and he told me that there was nothing he would do about it. Not, couldn't do anything about it, wouldn't. Charles became rude and would not consider my request. I tried to show him my reservation and he refused to look at it. I asked for his supervisor and he told me he didn't have a supervisor. An unknown person whom was also waiting for a car gave me the airport managers name which I have. I was never able to speak to him directly because when I asked Charles if I could speak to Dennis the manger Charles told me he was at lunch and probably wouldn't return. I telephoned Budget and made a complaint. As of today, I have not heard back from anyone at your company regarding my complaint. Subsequently, I received a Ram truck 4x4. I would like to speak to someone regarding this issue. Charles and the associate had the worst customer service that I have ever encountered by a service industry representative in my life.

Hi,

On March this year we traveled to Ireland for Holidays. In my return to the airport I was parked in a gas station when a third vehicle hit my rental car in the front, nothing big, however, the painting was damage.

The third vehicle driver gave me all details related to his insurance, which I it passed to Budget rental cars.

After almost 2 months, I'm waiting for my reimbursement, they charged to me all repairs for the rental car saying the money will be back once the third insurance pay for the damage, until now, nobody from Budged is answering my emails and phone calls.

Details about the rental car agreement:

Vehicle: CORSA UNLEADED

Reg No: 191D42211 B06625 GREY

AS SIGNED CONDITION REPORT

Out DueIn

Location: DA DA

Date: 11−03−22 14−03−22

Time: 16:08 14:00

Odometer: 60251

Contract: DA522395

Thanks

DA522395

This was the worst experience I ever had renting a vehicle at the Las Vegas International Airport. I waited in line for over an hour. Each customer took at least 15 minutes. The counters were inadequately staffed. Then after waiting in line for over an hour they required numerous signatures a $200.00 deposit and then closed it out with the fact that there would be another 30 minute wait before the vehicle was ready. This was such an example of inefficiency. It took me longer to rent a car, even with a reservation than it did to fly to Las Vegas from Boise, Idaho.

I reserved a vehicle through Expedia for Budget Car Rental. The total cost of Reservation was 301.00 on Expedia. Budget billed my credit card $677.00. They incorrectly added extra days to my bill and other charges more than doubling the cost of the rental. I was reimbursed $216.00 only. The only additional charges that I agreed to pay as for tolls at 11.99 per day for 3 days and 1/4 tank of gas was used. I figured the most that would be is an additional $80. They still currently refuse to process the additional refund of $80.

We arrived at our destination of Fort Myers, Florida on 4/4/22. We waited in line for 2.5 hours to get our reserved rental car. During this 2/5 hours, not one representative addressed the long line of patiently waiting customers. A little communication goes a long way as to why the line was so long at such a small airport. When we finally made our way to the counter, the representative only asked for our license and credit card. Another 30 minutes went by without a single word from your representative. She sat at her computer and wondered around. We had no idea what was happening. Very unfriendly, no apologies for the long wait, nothing. We finally went out to get our car and they had no idea. So another stand around for 20 minutes trying to figure our what to do. They finally said, "just take that car", even though it was not assigned to us. We asked the representative for a card as to who she was. She wrote it on the back of our agreement. We normally inspect the car and she was having none of that and told us to just take pictures of anything that was wrong. We asked her to show us the details of the car, again, she just ignored us. What a horrible experience.

Budget charged me $125 for key even though the girl say to leave it in car. I even ask the front desk and they say leave it in car. They charged me extra $200+ dollars for rental on top of rental costs saying its just for deposit fees. After paying the cost of car rental, i didnt think about the key charge until now. Just got a $125 key charge that i already returned WITH the car and even told the lady that i left in car. She even checked it and said its good to go. It has been exactly a month after travel and the card i used to pay for car rental is being charged for $125 key charge. This is a bogus company with shady dealing.

Rental Agreement No. [protected].

April 3, 4, and 5th 2022

Requested 2 day one Way Rental from Nashville AP (4/3) to Ind. AP (4/5)

Agent agreed to meet my request for the price of $381.70 which seemed reasonable at the time.

Agent then quickly stepped me through the signatory agreements by telling to me to "accept" Accept""Accept"which I did attributed to the lenghty waiting and rush to travel.

I appreciated her service as she presented me with the vehicle lot number and moved on.

Upon receiving my credit card billing of $700 I realized she signed me up for a one day rental which Budget then proceed to use my $200 deposit and an additional $182.

I made numerous calls to Customer Service who offered no reconciliation for a best and reasonable two day rate even when I offered $200/day, Coustomer Service representatives bordered on abusive with terms like"what do you want from us - you signed the agreement."

I am requesting a call to discuss a settlement with a reasonable party so I may continue to rent with Budget in the future,'

I recently rented a car in FT Meyers, Fl on Feb 26 and returned the car on March 5th in Tampa, Fl. Upon returning the car at the airport I received no receipt from the Tech's checking cars in for return. I made sure the car was full of fuel before returning the car and took 2 pictures of the gas gauge for proof that the tank was full.

Well I got my credit card bill and there it was a charge from Budget for $79.99. I did add SUNPASS for $59.99 dollars. At the time of pick up the clerk never said anything about paying tax for SUNPASS. I already had paid all the taxes when I rented the car. When I reviewed the online receipt it was for $68.20 when they charged my credit card $79.99, that's against the law. There was a fuel charge @ $9.99 a gallon. The based the car at 11.9 gallons when I got the car and when returned at 11.0 gallons. THE GAUGE SAID FULL WHEN I GOT THE CAR AND FULL WHEN i DROPPED IT OFF. How do I know what the fuel level was when I got the car, THIS IS WRONG!

Checking the computer to show the computed fuel Level?

When I called to dispute the additional charges Vallerie was nice at first but then seemed defensive when I question the charges and then ended the call without notice. I need a lawyer, I want to sue, they are so far out of line. NEVER USE BUDGET RENT A CAR, THEIVES...

I rented a full size car in from Budget at airport in San Juan Puerto Rico from 3/19/22 - 3/26/22 and the car had tie wraps holding the front bumper cover on, was dirty inside and out, and vibrated at highway speed. The car looked to have not been properly maintained and was very dangerous at highway speeds. I was also charged almost $1000 for the week which was outrageous for the quality car I received. Confirmation number is 02523754US2

I rented a vehicle from Budget Rent a Car in Barrie. Reserved for pick up on Sunday March 13th around noon. Rented for 2 days as our vehicle was in getting repairs done and needed a car to attend appointments. I was given a White Hyundai Elantra Sedan. Drove home and the brakes were horrendous.

Tried calling but they were now closed. Contacted them on Monday March 14th around 9:30 A.M. to complain. I was asked to drive the vehicle back to Barrie (in an unsafe condition) and I said NO you have someone bring me a vehicle and pick this one up. I told him it was unsafe to drive and explained what the brakes were doing. In the meantime I had to cancel two doctors appointments because of this. It took them from 9:30 a.m. to 2:00 p.m to bring me another vehicle. They sent a Toyota Camry on a tow truck and towed the Elantra back to Barrie. They wouldn't drive the vehicle but expected me to drive it back to Barrie

We picked up our vehicle on Tuesday March 15th and took back the 2nd rental. I told Budget I was not a happy camper because I rented the car for a reason and ended up having to cancel. Had I known I would have just cancelled and rescheduled my appointments. He said he would only charge me for a day but still ended up paying $160.00. I feel that I should have received more of a discount than what they gave me because of the circumstances. They should have just wrote it off. Not very happy. Will not rent from these people ever again. Cars should be maintained at all times and not put customers lives in jeopardy because of an unsafe vehicle.

Tried calling Budget to inquire about the refund, left a phone number to call back: [protected] - no one called back though system informed me that the call be will given in 30 minutes. I have requested this 3 times during the period of 3 days. No body called. what the hell is wrong with your system why are you lying to your customers ?

reservation has been canceled. I need to get the refund for remaining $150 as I was travelling from eastern Europe and did not have the internet to perform the cancellation sooner. Please refund remaining $150

Pick up:

Tue Mar 08, 2022 at 09:00 PM

Drop off:

Fri Mar 11, 2022 at 09:00 PM

Your Confirmation Number:

05173568US1

Rented car from TPA and returned it 2/28(FLKCCP46). Immediately realized our personal keys were left in ignition with the rental key and returned to Budget immediately only to be told they couldn't find the vehicle (this was 30 min after we turned it in). Filed claim and expected to hear quickly since the keys in the ignition couldn't be ignored when the vehicle was cleaned and rented again. Two weeks later we have heard nothing. I continue to check found items listing and am amazed that people's coats, purses, sunglasses can be found but a key ring with two large key fobs that I've described in my lost/found claim cannot be located. How could these not have been immediately discovered, tied to the rental and returned to us? Claim reference is [protected]. I'm out about $1000 to replace two key fobs if we can't locate these.

i rented a car from budget in last summer and got in an accident of no fault of my own. I had rental insurance from MPI. Budget rent a car in MOrden, Manitoba made me pay a deductible of $500, which i later found out from MPI that i am NOT responsible for paying that deductible, i had already paid MPI a deductible of $200. they also charged me $500 for cleaning the vehicle. Since September of 2021 I have been asking for an invoice for the cleaning, i do not believe it cost $500, and they have refused to give it to me. I have also asked for a refund of the $500 deductible that i paid that MPI says i should never have paid, and they also refuse to reimburse me, or even answer me regarding this, for that matter. I am beyond frustrated with dealing with this for the last 6 months with no response from Budget in Morden. I am insisting on getting my money refunded as well as receiving a copy of the cleaning invoice. can you help me with this? Martha from Budget in Morden is not answering me anymore

Good night.

I rented a car from Budget Car Rental at the Miami International airport on Tuesday March 2nd, 2022. To be drop of at the Melbourne international airport on Wednesday March 3rd, 2022.

The car was a KIA SELTOS (silver)

Reg number: [protected]

On my way I experienced problems with the

Steering wheel, intermittently a light came on the dashboard, it would bling and the steering became unstable making it difficult to control, I had to drive really slow and stop a few times on the highway. This was very scary for me. I have never experienced anything like this before. Looking forward to a refund. I reported the matter to the attendant when I returned the car who indicated they would take the car out of service fro repair.

on feb 16th of 2022 i was givin the okay through insurance company to go pick up a full size vehicle that the car had been reservated,i get to the budget location which is 1966 northpoint blvd ste 114,hixson tn 37343 i walk in to immediatly rudeness,i let the man no i was there to get a insurace replacement and that i had a reservation,he begins to tell me that the reservation was there and now he wasnt seeing it so he gave my reservated car to someone else,meanwhile there is over 30 cars in the parking lot ready to be rented. so i leave and call insurace company and get them to set up another reservation i go the next day to pick it up,the same man is there again i walk in an let him no im back to pick up a car he says i see your reservation but i dont have anything avalible mean while there is once again 30 cars in the parking lot ready to be rented,we had a few words where then he cursed at me and told me i wouldnt have anything till the 28th of feb.over that following weekend i went back into the location hoping for someone else to be working,i go in and it is a younger guy and i tell him that i have a reservation for a insurance replacement he then tells me he doesnt no how to do insurace reservations that i wil have to come back to the location on that monday when someone is there that knows how to do it. so i go back that following monday and that man is there again, he begins to tel me he still doesnt have anything avalible for me. i ask him well when will you have a car avalible for me he says NEVEr and smiles! i feel as if the man was very unprofessonal and very rude, i am trying to get a rental so that i can get my car fixed please someone help me with this

3/2 at 12:30 and all afternoon until hours later.We are Fastbreak members, but No car was prearranged for us. WE went to the Fastbreak counterand were treated rudely. The lady said the car was reserved for 1:30 ,so could not give car without an exorbitant extra charge. I said what if I return at 1:30? She said return then and come right up to counter for car. She also argued with me about the Costco prearranged price. When I returned ,she ignored me and made me go to the back of a very, very long line. I was there for at least an additional hour. When I made it to the front, She had given away my car. She said the car was $16.50 per day more with no explanation. She gave me no paperwork and said talk to staff when I return the car even at 6:30 AM I complainedso she said talk to Avis Preferred upon return. I went over to Avis Preferred that day after procuring a car. The man at Avis was so politeand understanding. He said she had charged me $16.50 per day for insurance that she never discussed and I would not want. He gave me a printout with my Costco price and deleting the insurance.The lady also had no help . At 12:30 she had a trainee who seemed not nearly ready to help. I am disappointed that a Costco and Fastbreak client was treated so rudely. She could have been cooperative at 12:30 and just given me a car. Planes do arrive late or early at times. I may have typed in 1:30 due to time change or an innocent mistake. I often choose Budget for rentals. I have not traveled too much during the Pandemic; however , this incident has made me unhappy about Budget . I hope that this matter will be taken seriously. My Fastbreak # is GV916G. You have my email address. Confirmation# 03614531US4. Thank you for your time and interest. I know that Budget does not condone this lack of service.

Dear Sir or Madam

I rented a car from your organisation for a period of 2 months. I collected the car from Tenerife adjacent to Tenerife south airport. The first rental was from 1/1/2022 to 31/1/2022 (rental agreement number E888928250)

The second month’s rental was from 31/1/2022 to 28/1/2022 (rental agreement number [protected])

I returned the car at the end of the first month, which was a requirement of the agreement, but your organisation did not have a car available to exchange and advised me to keep the original car. When I rented the car in January I asked if I could keep the car for the 2 months hire period but is was told this was not possible. This process which was clearly unnecessary took approximately 2 hours including travelling time.

I rang your organisation at 10.30 on 21/2/2022 and advised the member of staff I spoke to that I would like to keep the car until 10.30 the next day (1/3/2022). I was told the additional cost would be 11.63 euros. The telephone number I called was [protected] and no doubt you will have a recording of this conversation.

I have now reviewed my account and I note that I have been charged £24.14. This is unacceptable and had I been made aware that the cost would be so high for what was a period of 17 additional hours I would have returned the car on 28th February.

My expectation is that as a minimum I will be refunded the difference between 11.63 euros and £24.14, however taking account of the inconvenience I have suffered a more equitable solution is to refund the £24.14.

Regards

Mike Gallagher