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Budget Rent A Car
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4.2 1852 Reviews

Budget Rent A Car Complaints Summary

63 Resolved
379 Unresolved
Our verdict: With Budget Rent A Car's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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B
1:26 pm EDT

Budget Rent A Car double charges

Good morning,
I am writing in regard to a recent car rental, while on vacation in Arizona. I had originally booked a car rental with Budget through Expedia. Due to flight delays, I missed a connecting flight and needed to pick up a car in Phoenix, rather than in Flagstaff, in order to get to my destination. Upon arriving at the Budget rental counter in Phoenix, I explained my situation to the customer service representative, including showing them the paperwork confirming that I had already paid for the rental through Expedia, and just needed to change location for pickup of the vehicle. The customer service representative assured me that this would be an easy issue to address, and went through with processing the change in pickup location. The representative's demeanor was pushy and rude, and he pressured me to sign off on the paperwork without giving me adequate time to read over the agreement.
I expected that I would have to pay some additional charges to accommodate the change that I was requesting, but in reviewing my receipts following this transaction, it does appear that I was double charged for the rental, which I had already paid for in advance. I would like to discuss reimbursement for these charges, and understand that Budget values customer satisfaction, so look forward
to the opportunity to resolve this matter with your customer service department.
The date of this incident was April 14, 2019, with drop off on April 18, 2019 at the Flagstaff location. The rental agreement number on my receipt from the 14th is [protected]. I have attached receipts for this transaction to this email. You can contact me at [protected]@outlook.com or [protected]. Thank you

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T
8:03 pm EDT

Budget Rent A Car unauthorized credit card/charges which I declined

CONFIRMATION NUMBER: 05754077US0

I called Budget on April 12th, 2019 and reserved a vehicle for pick up at the Orlando International airport. When I arrived in Orlando on April 13th, 2019 I met with the agent at the Budget Rent A Car. We went over the contract, as I have many times in the past so I'm not ignorant to the process of renting a car. He asked if I wanted the "Basic" insurance. I said no. He said then he will give me the "Minimum coverage" then. I told him I don't care what he gives me as long as it does not go over the $236 that I prepaid on April 12th. He asked if I wanted them to fill up the car with gas upon our return for $37.50. I declined, however, he said "You won't find it any cheaper than us". Not true!

The next day, April 14th I received an email that my credit card was charged $283 which included the rental plus insurance. This agent had NO BUSINESS CHARGING MY CREDIT CARD ANYTHING. I declined the insurance AND I prepaid for the car on April 12th. However, he indicated on the Contract that I "Accepted" the insurance which I didn't. This agent had me so upset I couldn't even sleep that night, and writing you what happened is making me angry all over again. I called Budget Customer Service on the 14th, but they were closed. I couldn't call on the 15th because I was trying to enjoy our vacation.

Not only did he try to take advantage of me, but he was rude. He appeared mad when I declined the gas and insurance.

When I returned the car at the airport I told the agent this problem. He was helpful and said the $283 charge will drop off my credit card, which it did. However, because your agent caused me such distress over this DOUBLE charge plus insurance charge, his attitude, and adding the insurance after I declined it, I feel Budget should offer me some compensation for having to deal with your discourteous car rental clerk.

Your agent represents your Company. Maybe you need to do some customer service training!

Teri Barlow
[protected]@yahoo.com

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O
9:33 am EDT

Budget Rent A Car no cars available for existing reservation

I reserved a car two
Days earlier to pick up by 8 am at the 6790 SW 40 st Miami, Florida. At 8 00 A M I got a call from Frank who told me
He did not have any cars available to give him some time to call the fleet. At 8:30 am I called Frank back who told me
That neither the fleet nor
His supervisor were answering his emails and he would not have a car for me to call corporate and
Change it to pick up at the airport location. I called and talked to Angel who changed the reservation to the airport but told me it would cost me $8.00 more ! On top of
That I could
Not
Leave
My car at the airport so I
Has to use Lyft which cost me an additional $11.00. When I got to the airport there were about 15 people
Waiting for cars and took over 30 minutes to get service. Because of your negligence to not
Have a car available at the location I selected I not only was late to my meeting but I had to spend $30 more with the additional fee and the Lyft rides thee and back home. I had specifically selected the Bird Road location because I could
Leave my car in the parking lot over night. I feel strongly that you need to correct this mistake and reimburse me for the additional expense and somehow make up for all of
The inconvenience that you caused me . My name is Octavio Hernandez and my reservation number is 06019810US6. My phone number is [protected]

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J
1:51 pm EDT

Budget Rent A Car condition of rental vehicle

Good Afternoon:

I wanted to let Budget know about an issue we had with our rental vehicle. I rented a vehicle and had to continuously fill the back rear tire with air. Eventually, I had to get the tire patched because it was leaking. This was a cost that I incurred, when I don't believe I should have. I rented the car at Sanford airport in Florida From March 08 until 15, 2019 - #49944493CA4. I sent in a message on a Budget survey but I have not heard a response.

The car rental itself was good. The service people at Sanford were polite. There was a long delay in relation to the other rental companies when we picked up our vehicle.

I also brought it to the attention of the staff that the vehicle I rented was due for an oil change.

Sincerely,

Jeff [removed]
[removed]

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1:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Budget Rent A Car car rental

Hi,

We picked up our car on March 12, 2019 at Budget Los Angeles Airport agency, following a reservation via Booking/Rent a car.

Rental Agreement Number: [protected]
Vehicle Number: [protected]

First, the lady (Mary):
- pushes us to get an upgrade (For an extra $180 for 10 days). We have to insist A LOT to finally simply get what we had booked (Ford Mustang convertible)
- Tries to make us pay for features we say we don't need (Online GPS, extra insurances, ...)

We finally think we are all set with what we have booked.

The day of the drop off at San Francisco Airport agency on March 22, 2019, comes the bad surprise.

The person at the drop off location tells us he needs to charge us $285, 76:
- $85 for being 1 hour late
- $199 for some 'extra insurance' (= NON PKG ITEMS).
We are very surprised as we explicitly said we needed 'NO additional insurance' in LA, that May was pushing us to get.

The lady at San Francisco Airport kindly removed the extra $85 but said she couldn't do anything for the 'extra insurance' as it was something discussed at LA agency.

Then we called the complaint service of LA Airport agency from SF but:
- Either we talked with someone clearly not willing to help us
- Either they transferred us to some unknown phone number.
We just lost 1 hour for nothing.

Of course, we signed some very uncleared documents on some screen agreeing with the location terms. But these documents are honestly so unclear that you can only trust the person you are renting the car to..

We were very surprised/disappointed with that poor service and we really feel like we got scammed.

Reading the reviews on Google, you can easily understand that we are not the first one who got scammed at Los Angeles Airport.

Thank you in advance for your attention.

Kind regards,

Delphine Dulière

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L
10:40 am EDT

Budget Rent A Car omg... excessive gas overcharge at orlando airport

CONFIRMATION # 49450856CA0
We missed filling up the tank and could not return to gas station.
Rental return location at Orlando airport is difficult to find as it is confusing so we didnt want to retry as we already made 2 passes before.
Never in our dreams we thought that Budget would charge 10.00 per gallon of gas .
This is absolute robbery and we are not satisfied with this situation.
Budget rent a car humm... A tank of gas was 35.00 Us not 127.00
This added almost 50% to our car rental.

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A
54703
, US
Apr 06, 2019 11:02 pm EDT

We were told to fill up the vehicle before we brought them back then when we got to the

Orlado airport they tried to charge us for fuel the price was 45 dollars. we filled both vehicles and it was 18 dollars for both. we did however get our money back. but were charged 23 dollars for tolls in which we paid because we were not told about the fast pass. the guy that checked us in was a first class [censored] and couldn't speak English. good lord get real help.

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C
1:08 pm EDT

Budget Rent A Car car rental

I rented a car online from Budget and the cost was $119. for car rental 3/7/19 to 3/9/19. They charged me for the extra liability which I denied at the counter. When I returned the car I was charged an extra $50 for the liability. I want this removed from my credit card. Perhaps I need to call the credit card and say this was fraud and have it removed.
Carol Reynolds

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Carol Lorden-Lancelin
, US
Mar 22, 2019 2:00 pm EDT

If you did not agree to it on your copy of the agreement send a copy to credit card company and they will honor what you agreed to.

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E
2:25 pm EST

Budget Rent A Car would not recommend even if I had to walk they are crooks!

I have done this several times you people only care about ripping people off they call it bait and switch! Your manager c.J. Holcomb lied to get us out of the office and threw the ball in corporates court and still no one gives a [censored] your company needs to be closed for stealing from customers. I know you need my $200.00 plus dollars to stay in business customer #[protected].

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3:53 pm EST

Budget Rent A Car poor/non customer focused

Do not, I repeat do not use Budget Car Rental. For two days now they have been charging my card in excess of $200. When I spoke to the supervisor this morning I did not receive adequate information regarding why they were charging me. They reversed the charges yesterday, but placed another charge for the same amount today. Today I was told they had to send information to my bank to have it removed. I just got off the phone with my bank who then removed the charges without a fax that they were supposedly sent by budget today. Terrible experience with this company. Will not ever rent from them again. Please do not rent from them as the right hand doesn't seem to know What the left hand is doing.

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6:09 pm EST

Budget Rent A Car budget customer complaint

Attention Budget Customers:
On 1/14/19, I rented a white Toyota Prius from the Budget LAX location. I was coming to LA for my son's wedding from Boston. From day one my Budget car had serious mechanical problems. The Toyota would intermediately not start. Also, the low tire indicator on the dashboard was always on, after many, many calls to Budget for road side emergency for hours and put on hold. My complaint is that the Prius should never have been allowed the Prius to leave the rental lot at LAX in that condition. Budget was of no help for days. Finally Budget sent a replacement rental to my sons Hollywood home. I will be returning the replacement rental car to your LAX location today. I will be contacting my CC company when I return to Boston for further action.

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6:27 pm EST

Budget Rent A Car lies on daily charges

On 1/21/19 - call reference # [protected] with al (supervisor)#38046
I've used budget rent a car several times in the last year and the most recent rental was the most disappointing of it all. No exception was considered regardless of professional relationship.
I had used my military discount for a 7day rental and was given an upgrade from a standard to a premium without disclosing details of daily rate change. I did not ask nor did I care for an upgrade, it was given because that's the standard according to al, everyone is offered the promotional upgrade as a courtesy.
What's not offered to the consumers by budget rent a car policy is disclosing the increased daily rate for the upgrade and military discount does not apply.
I was treated and had medical concerns in addition to the excessive amount of rain from 1/14/19-1/16/19 in la, that delayed me from returning the rental on time. Rental was returned on the 16th and I anticipated the additional daily rate that was agreed upon with the military discount. The gentleman that checked the rental when I had returned it, confirmed my rate was $27/day, estimated up to $60 for 2 extra days. My rental was $268, additional charge of 2 days was $330 but the charge on my card was $422. Those details should have been transparent at the time of rental and returned. Not a surprise.
I would like to continue as budget's business customer with a reasonable resolution, apply my military discount to the 2 extra days please for an estimated $100 refund.

Thank you for your time and I look forward to your response.

Addy

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10:39 am EST

Budget Rent A Car rental process confirmation #44459493us1

Wanted to express and make you aware that we were not happy with the rental process this past weekend with Budget Car Rental. We arrived at the airport after midnight and after a long exhausting day all we wanted was to get the car and go to our hotel room, that did not happen. Upon arrival at the Atlanta Hartsfield Airport we proceed to the rental car area and almost all counters were open, except when we got to the budget counter a sign told us to proceed to the booth outside so we could be attended. Upon going outside into 40 degree weather we noticed a huge line with about 30+ ppl waiting for a rental car. We got to the line almost at 12:30am and was in that line until about 3am. After a few mins in line we tried fastbreak to see if that would speed up the process and a Budget worker told us we still had to make the line. The monitor that was supposed to show the names of those that got fastbreak had the monitor off so no-one could make use of it. I really suggest that Budget gets it together. Don't think it was fair to have us out there freezing while other car rental companies were inside in the airport in a warm environment and moved much quicker, Also many people in the line were leaving to go to other rental agencies and had we not pre-paid we would have done the same. After this experience I really don't have any interest in using your company esp. on that doesn't have 24 hour customer service available for us to call for assistance. Since we were put thru so much trouble we would like a free rental as we don't think we were treated fairly no apologies from your staff or signs of remorse for the wait. If I don't hear back from you guys I will post my experience with Trip Advisor, Google, Facebook and make others aware of our experience with Budget.
Thanks!

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9:49 am EDT

Budget Rent A Car fattura e addebito automatico car rental malta airport

Contratto noleggio nr [protected]

Egregi signori,
Scrivo in merito al noleggio in oggetto per il quale ho prepagato al momento della prenotazione in data 26/3/2018 eur 62, 75.
Con la presente contesto, con documentazione a supporto, il vostro addebito sulla mia carta di credito di eur 76, 24 che è stato effettuato da Budget Malta Airport dopo la mia vacanza in data 24/7/2018, senza avermi mandato fattura comprovante. Essa ormai ce l'ho in mano visto che l'ho richiesta tramite la società della carta di credito. Contesto innanzitutto il fatto dell'addebito stesso e poi gli importi sotto elencati nel loro dettaglio:

-31, 55 € "rabbocco carburante" : in allegato scontrini di rifornimento carburante eseguito a distanza di pochi minuti causa difetto macchina. Allego anche foto della spia carburante che documenta come il sistema sia non funzionante. Qui vorrei precisare 2 cose: 1) in tutti gli anni che noleggio auto tramite il vostro servizio, sono sempre stata molto soddisfatta del vostro servizio e della qualità di auto che mettete a disposizione. 2) in questo caso la macchina era vecchia e ridicola, ed uno dei problemi era che nonostante abbia fatto il pieno, l'ultima tacchetta della benzina non si accendeva, e l'operatore non accettava questo problema. Dopo un ulteriore rifornimento non si muoveva la tacchetta e l'operatore continuava ad insultarci nella forte discussione che purtroppo sì era creato con lui alla consegna della macchina. Non accettava il fatto che c'era un problema meccanico della tacchetta. Ora mi ritrovo addirittura dover pagare per la mancanza di aver reso la macchina -secondo Budget -fornita piena. È una cosa che non accetto.
-25 € "prodotti addizionali": perché un pagamento in loco (anche se non era scritto sul contratto) de una maggiorazione per macchine prese dopo le ore 20 (come solo indicato al banco stesso)?
-pagamento di 62, 75 € effettuato online e quindi tracciato non coerente con la somma indicata in fattura di 86, 78 € "prodotto ma"

Tutto ciò evidenzia la mancanza di trasparenza da parte Budget Rent prima durante e dopo il noleggio e ritengo non valide le condizioni applicate perché non specificate nel contratto come impongono le normative Internazionali.

Certo del vostro immediato rimborso e in più del pagamento di un'indennità risarcimento per ogni inconveniente subito vi saluto cordialmente
Jutta Kraemer
Assistita da avvocato S. Coli

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1:51 pm EDT

Budget Rent A Car misrepresentation

Costco Travel # C349356410
Budget Conf # 40054762US6

Aug, 4 - My family and I arrived in Washington DC after a red-eye flight from Los Angeles. We headed to Budget to pick up the car we reserved. At the counter, everything was going smooth up until the Insurance part. We initially declined the insurance offered to us and that is when we got told that "WE CANT RENT YOU A CAR WITHOUT INSURANCE" - We told her, we have our own insurance. she replied "WE STOPPED TAKING PERSONAL INSURANCE FOR COVERAGE" We were stunned. I asked, when did that change? she said "IT'S BEEN LIKE THIS FOR A WHILE NOW. IF YOU WANT, YOU CAN LOOK IT UP ". My Fiance and I were both in disbelief, My Fiance had worked for Enterprise rent a car for a decade and he knew her disclosure was incorrect. But its Budget, not ERAC so we had no choice but to believe what was disclosed. Today, 8/21 - called Budget and was told that IT IS NOT THEIR POLICY TO DECLINE CAR RENTAL USING PERSONAL INSURANCE. The experience made me upset. We got taken advantage because were tourist and the chances of us returning to DC to file a complaint after the fact is slim to none. I ended up keeping the vehicle for another day. What should have been $118.14 ended up being $303.64 - Not happy with the experience. I wanted to share since Costco have a partnership with Budget rent a car.

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12:56 pm EDT

Budget Rent A Car car availability

confirmation #38718343US6
Agreement #179684046c
Car reserved July 27, 2018
car pick up Aug 03, 2018 at 8a.m.
Grand Rapids, GR4
2740 28th street
Grand Rapids, Mi 49512

I arrived at 8a.m. to pick up economy car. Was told no cars available. If I wanted to stay one maybe would arrive around 9a.m. I called the airport and was told a car would be available if I wanted to pay an extra $200 . Was not an option fome. At 847 a.m. one was delivered. I was told I could take that car but that it had not been checked out nor cleaned. I was traveling to Atlanta, Ga. with my grandson and needed to get on road. I agreed to take the car after looking it over for any problems. It was an intermediate suv and representative said I could have it for no extra cost. 50 miles down highway the change oil light went on soon. Another 50 miles and the alarm went off and indicated change oil now. I was now thoroughly scared. I pulled off highway and checked the oil and called your toll free road service. They assured my grandson and myself that it was a sensor and was there only for maintenance. We continued to Ga. with alarm going off frequently telling us oil needed changing. Traffic was bumper to bumper in Atlanta . Every time we came to a halt the alarm would again go off, over and over again. When we arrived I had my son recheck oil. We drove over 1600 miles with threat of car having problems and the alarm going off .

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8:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Budget Rent A Car incompetence-confirmed rental. no truck available

Reserved truck on 4-11-18 for pick up 4-26-18. Confirmed with Budget 3 times and Skyview Service Inc. 370 Middletown Road, Nanuet, NY 10954 (place of pick-up) on 4-24-18. Four confirmations. Received phone call from Skyview on 4-25-18, 2:00 pm, day before pick up that a truck was UNAVAILABLE. How does this happen? No explanation from Skyview, just WE DON'T HAVE A TRUCK FOR YOU!. EXTREMELY RUDE AND UNPROFESSIONAL. Skyview complaint will follow. Immediately contacted Budget. Transferred to Escalation department. Said they will contact me within 2 hours. Shouldn't this be resolved right away? Received callback and said a truck was found but new pick up spot would be Lodi, New Jersey. 25.3 miles away from me. Totally UNACCEPTABLE. Was told they could reimburse me with miles. I don't need their DAMN miles. I needed a truck for my move the next day. I will never rent from Budget ever again and will advise all customers to stay clear away. With all their facilities, they couldn't locate a 16" truck nearby?. I can't remove the one star rating up top. I will give negative ratings if possible.

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Update by Kent Tom
May 01, 2018 12:30 pm EDT

For the record, this complaint is not for Skyview Service, Inc.'s Automotive mechanical services. 370 Middletown Road, Nanuet NY 10954. This is a complaint on them being a sub-contractor for Budget Truck Rentals at their service station. Initially upon entering on Tuesday 4-22-18 ( two days prior to my pick up date of 4-24-18) and providing my confirmation number on the truck rental, there was difficulty in retrieving this information on their computers. After locating, I was asked when the truck was reserved because their system didn't indicate a CONFIRMED reservation. After a few keystrokes it was found and confirmed. This was my first indication that this establishment didn't have a clue in Budget's reservation process. I proceeded to ask that "a truck will definitely be available on Thursday, Is that correct?". Their response was YES, it's in the system and a 16' truck will be here. Next question. Could I have the reserved furniture pads ahead of time so I could get a heads up on wrapping my furniture. Their response: Oh No! This has never been asked in all my years of renting trucks. ( Seriously? This has never been asked? I highly doubt he has years of experience in this). I offered, for them to hold a couple of hundred dollars on my credit card. Oh NO! You take the pads with the truck. (2nd clue that this reservation was starting to go south). My concerns were justified the next day Wednesday 4-23-18 at 2:00 pm when Skyview called to inform me a truck WASN'T available. I almost had a heart attack. The day before my move I'm receiving this call? I asked what happened? I confirmed four times. Three with Budget and once with them. His response: I DON'T HAVE A TRUCK FOR YOU! NO EXPLANATION!. Totally UNPROFESSIONAL. I have no idea who's at fault here, Budget or Skyview. I also don't know how they treat their customers while servicing their vehicles as mechanics but I will never do business with this station. Obviously, there is a total disconnect between Budget and the sub contracted facilities they use. Budget needs to provide some formal training for these people to get it RIGHT. See additional complaints for Budget Truck Rentals.

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4:01 am EDT
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Budget Rent A Car scamming customer

Budget Car Rental in USA (may be world wide) is a scam that herds clients to their high end partner like Avis and Hertz.

Clients will be skinned and they actually enjoyed skimming them.

My story:

1) the reserved hybrid prius vehicle was not available in Newark ( and it becomes Budget's usual practice of shortchanging clients no matter what car they reserved);
2) I was put in a midsized car without explanation;
3) both JFK and Newark says they run out of car; they habitually use this excuse to short change clients; there are multiple discussions that you force clients to upgrade at great additional cost and shortchange (change into smaller vehicles) for those who booked large cars;
4) I reserved a replacement car at JFK through your customer service phone line, only to find that your customer service is lying, because according to JFK staff (manager), they haven't seen a hybrid car for days. The so called JFK station staff is actually located in Oklahoma, "who have no idea of the actual situation in JFK!) . How is it possible for you to reserve a car when it doesn't exist?
5) it seems that Budget enjoy scamming their clients (not to mention charging their clients for loss damage and others when there were none, or when your staff created the damage, as I see in the internet)
6) I wasted a few hours detouring to JFK, receiving the upset that the promised car exchange to the Hybrid that I have reserved, is a usual scam (see 4 above). The manage is not apologetic about that. He just ask me to see the empty rental lot.
https://www.consumeraffairs.com/travel/budget.html?page=34
https://www.consumeraffairs.com/travel/budget.html

Very upset at Budget

Seems that this is the business model that Avis used to herd clients away from Budget

George Tseng Life-Journey

https://www.huffingtonpost.ca/…/budget-rent-a-car-ripoffs_n…
"They did it on purpose — charging the customer like way too much, " said a former lot attendant,

https://www.consumeraffairs.com/travel/budget.html
https://www.thrillist.com/…/secrets-the-car-rental-companie…
http://abcnews.go.com/…/rental-car-place-doesnt-hold…/story…
https://www.smartertravel.com/…/car-rental-secrets-bet-don…/
Lots of Car Rental Counters — But Only Three Car Rental Companies
While there seems to be a heap of competition along the bank of car rental counters at the airport, in truth most U.S. agencies are owned by one of a few major companies. Here is how it falls out:

- Avis owns Budget, Zipcar and Payless
- Hertz owns Dollar and Thrifty
- Enterprise owns Alamo and National
- Advantage owns E-Z Rent-A-Car

Also:

"They did it on purpose — charging the customer like way too much, " said a former lot attendant, who worked at Budget's Vancouver airport location for a year, checking cars for damage.
He said staff members were told to inspect vehicles from top to bottom, even after customers were gone, and report any damage to managers no matter how minuscule.

"I remember one time there was a senior couple. The other [employee] found out there was a tire cut. But from our standards, they should not charge them, honestly, " he said.

"The other [employee] asked for the manager to come out and take a look. And then the manager charged them, just charged them."

Some repairs not done
"If there was a scratch on the car, we charged their credit card immediately … and that scratch would never even be fixed, " said another former employee.
three or four times a week people were billed for damage they didn't cause.

"If [earlier renters] didn't notice it and we didn't notice it, then we would just charge the next person, " she said.

Upset customers
"I saw customers that cried. They really cried. They were shocked, " said the lot attendant.

He claims some people were made to pay for damage caused by Budget employees after vehicles were checked in.

"Sometimes it's the employees that make the damage, but everyone doesn't want to be responsible for that. The manager will make a decision ‘Hey, call the customer — he's your damage.'"

"There were a lot of [customer] complaints when I was there, " said an ex-manager, who worked at Budget's repair facility at the Vancouver airport several years ago.

He estimated 25 customers a day were overcharged for repairs.

"Every car that came from Budget that needed repair all had inflated costs on them, frivolous charges on them. Every repair that went through the system — the customer got overbilled."

Budget's repair facility is owned by Inland Transportation, a company owned by wealthy Vancouver businessman Syd Belzberg. He also owns Budget Rent a Car of B.C., which runs the car rental outlets in B.C.'s Lower Mainland.
The former manager also claimed customers were billed for windshield replacements, when in reality only a chip was repaired, at nominal cost.

"Different customers would be billed … on a windshield before it got replaced, " he said.

"We repair the chip. The customer gets billed for a new [windshield]. It doesn't get replaced. Another customer takes the car, chips the windshield again. He gets billed for a new one again. And it could have happened on numerous occasions — especially in ski season."

https://www.huffingtonpost.ca/…/budget-rent-a-car-ripoffs_n…

the Budget company forces you to avoid Budget...what a business model to force clients to higher end?...don't they understand that the sister company will also be tarnished and the whole chain will run to the ground?

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12:51 pm EDT
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Budget Rent A Car mini van car reserved in jan 2018 for march was not honored

I reserved a Mini Van from Budget in Jan 2018 for the family spring break vacation (in March). When I showed up early Saturday morning (8 AM) to pickup the Mini Van I was told that they have been out of minivan since Thursday, and that they only have 5 seat car available to rent. They also told me that they knew about this since Thursday, however no one called me to let me know to make alternate plans. Since there were more than 5 of us going on this trip, I had to cancel my plans and lose money on some of my hotel reservations since they had 72 hours cancellation policy.
I have been renting cars for over 30 years and something like this has never happened to me. I highly recommend everyone to stay away from Avis & Budget Car Rental.

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7:14 pm EST
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Budget Rent A Car made car reservation for dec 23 on november 27 didn't happen

My family christmas party was December 23rd I made a reservation on November 27th so i could attend this yearly event. the reservation was for 10am about a week or so before i asked if i came at 9 30 would it be ok the manager said yes. I arrived at 9 30 the manager said 4 cars were coming from indianapolis 70 miles away at 10 so not to worry i asked her if she needed my confirmation number she said in was in her computer 2 weeks earlier i called budget to prepay they said if i did they would cancel then set the reservation at a higher rate is this fair? i I received an e mail 2 days before saying your car is reserved thank you for your reservation i ask you when you have a reservation one would think that means you have a car to rent. When i got there at ten the manager told me those 4 cars went to the other location cause 6 people needed cars there. She then said i have no car for you but suggested to go 50 miles east 0r 60 miles south to see if they had cars but thy closed at noon A customer should not be traveling all over the state After talking to several associates on the phone who did not seem to care finally Frank said so sorry sir and offered me a free day Since Budget ruined my family christmas I think they should do more im getting married june 2nd a free weekly rental would satisfy me my reservation number was 23206539US6 My e mail is [protected]@gmail.com I ask you Budget is this a way to treat a steady customer I should hope not

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7:47 pm EDT

Budget Rent A Car unethical behaviour

We picked up the car at 1.00 AM (4 hrs. airline delay which we called in) and it was the last car in the category although we reserved it 3 weeks in advance.
We found it muddy outside and at the exit we showed it to the officer which he logged on a receipt. We received a copy.
Next morning the car was teaming with busy ants inside and out. Pictures were taken. We called Budget to log a complaint and they said we have the wrong number, it was the International division. We called the right number and nobody picked up the phone after 18 ringings.
We bought Ant Spray and sprayed extensively leaving the car overnight tightly closed.
Next morning we were successful: from some 30 ants we had seen any given time we had now some 4-5. Obviously we didn't get the nest.

We kept the car for the 6 days and at returning we pointed out at the counter that they gave us a car that was never cleaned before being rented out and we want to file a formal complaint. We were told that they don't handle complaints and that we should call the 800 number. We called and were offered on a $200.00 invoice, just $ 20.00 of compensation for the poor service. Quite a lame offer.

Rental agreement # [protected]
Reservation # [protected]-US-1
Vehicle # [protected]
Pickup date Oct 10, 2017
Return date Oct 16, 2017
Odometer 11, 500
Vehicle rented by MYRNA
Vehicle checked by DJORDJE
Estimated Total charges $ 199.08

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Budget Rent A Car Customer Reviews Overview

Budget Rent a Car offers a variety of rental services for customers seeking transportation solutions. Their fleet includes a range of vehicles from compact cars to larger SUVs and vans, catering to different needs and preferences. Customers can rent cars for varying durations, from short-term to longer-term leases. Additional options such as insurance coverage, GPS navigation, and child safety seats are available to enhance the rental experience. Budget operates at numerous locations worldwide, providing accessibility for travelers seeking vehicle rentals both domestically and internationally.

Budget Rent A Car In-depth Review

Pricing and Value for Money: Budget Rent A Car offers competitive prices and excellent value for money. Their rates are affordable and often lower than other car rental companies. They also provide various discounts and promotions, making it even more cost-effective to rent a car from them.

Vehicle Selection and Availability: Budget Rent A Car has a wide range of vehicles to choose from, catering to different needs and preferences. Whether you need a compact car for a solo trip or a spacious SUV for a family vacation, they have options available. The availability of vehicles is generally good, ensuring that you can find a suitable car for your desired dates.

Customer Service and Support: The customer service and support provided by Budget Rent A Car are commendable. Their staff is friendly, knowledgeable, and always ready to assist you with any queries or concerns. They strive to provide excellent customer service and ensure that your rental experience is smooth and hassle-free.

Booking Process and Ease of Use: The booking process with Budget Rent A Car is straightforward and user-friendly. Their website, www.budgetinternational.com, is easy to navigate, allowing you to quickly search for available cars, compare prices, and make a reservation. The entire process is efficient and can be completed in just a few simple steps.

Rental Policies and Terms: Budget Rent A Car has transparent rental policies and terms. They clearly outline their terms and conditions, including insurance coverage, fuel policies, and mileage limits. This transparency helps you understand what to expect and avoid any surprises during your rental period.

Vehicle Condition and Cleanliness: The vehicles provided by Budget Rent A Car are generally in good condition and well-maintained. They undergo regular inspections and maintenance to ensure that they are safe and reliable. Additionally, the cars are cleaned thoroughly before each rental, ensuring a clean and comfortable driving experience.

Additional Services and Features: Budget Rent A Car offers various additional services and features to enhance your rental experience. These may include GPS navigation systems, child seats, and roadside assistance. These additional services can be added to your reservation for a convenient and customized rental experience.

Locations and Accessibility: Budget Rent A Car has numerous locations worldwide, making it convenient to rent a car wherever you are. Their rental locations are strategically placed, including airports, city centers, and popular tourist destinations. This accessibility ensures that you can easily pick up and drop off your rental car without any inconvenience.

Overall Experience and Satisfaction: Overall, renting a car from Budget Rent A Car is a satisfying experience. Their competitive prices, wide vehicle selection, excellent customer service, and user-friendly booking process contribute to a positive rental experience. The vehicles are well-maintained, and the additional services provided further enhance the overall satisfaction.

User Reviews and Ratings: Budget Rent A Car has received positive reviews and ratings from users. Customers appreciate their affordable prices, reliable vehicles, and helpful customer service. These reviews and ratings reflect the overall satisfaction of users who have rented cars from Budget Rent A Car.

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Contact Budget Rent A Car customer service

Phone numbers

+1 (800) 331-1212 +44 844 444 0002 More phone numbers

Website

www.budgetinternational.com

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