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Claim Rejected On Shonky Grounds
Our family has just received the worse Christmas news from budget direct car insurance today. Our claim for a minor car accident was rejected today. For 6 years we have been paying premiums. The policy was rejected because of non disclosure of a incident that happened 3 years ago that my wife forget to put on the renewal notice. The policy is under my wifes name not mine, the incident that did not involve drinking or crash or anything like that. Two weeks ago I had my first every minor accident, and I mean minor. I called budget, they asked about my driving history and I was completely open with them, not knowing that they didn't know already. I mean why would I hide it and then disclose it once I make a claim? Then the claims person starts asking me all these question in relation who drives the car more, the policy has my wife, but if that's changed they will knock back my claim or increase my premium. The business model for budget direct is charge small premiums but make their money back in knocking back claims or increasing their premiums. PLEASE IF YOU"RE A HARD WORKING FAMILY, DONT MAKE THE SAME MISTAKE WE MADE. I am confident in time to come Budget Direct will be investigated for fraud. Regards, Joseph
car insurance claim
my daughter is insured with budget direct comprehensive car insurance.They say they do fast claims what a joke .She was in bad car accident and her car was a right off that was 5 weeks ago.They say they are waiting for blood results from police well they should get them and contact police themselves.They went to wreckers and tryed to take car and were going to sell it at actions in brisbane your company is a joke i will be taking this further
The complaint has been investigated and resolved to the customer’s satisfaction.
Guilty greedy!, budget direct!,"lied!,deceived!, intimidated!, apart from left me with "further roof/ storm damage!, therefore "budget direct", "must pay"!, so tell em!, pay me today!, 6 months on!,& causing further damage!, budget direct are 100% crooks!, i repeat!, make budget direct "pay me!, & i want my "$45,000"!, today!, do it! jen!
Is Budget Direct Insurance Company legit?
Budget Direct Insurance Company earns 83% level of Trustworthiness
Excellent Trust Notice: Budget Direct Insurance Company near-perfect at 83% trust. Use with confidence, maintaining usual caution.
We found clear and detailed contact information for Budget Direct Insurance Company. The company provides a physical address, 16 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Budgetdirect.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Budgetdirect.com.au has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Budget Direct Insurance Company. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Budget Direct Insurance Company complaint handling
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Budget Direct Insurance Company emailshello@budgetdirect.com.au100%Confidence score: 100%Supporttravelhelp@budgetdirect.com.au85%Confidence score: 85%supporthomeclaims@budgetdirect.com.au78%Confidence score: 78%sponsorship.support@budgetdirect.com.au77%Confidence score: 77%communicationhealth@budgetdirect.com.au76%Confidence score: 76%life.claims@budgetdirect.com.au75%Confidence score: 75%
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Budget Direct Insurance Company addressPO Box 342, Toowong, Queensland, 4066, Australia
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