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Budget Air Supplypoor service, poor attitude, misleading prices

IN MY OPINION YOU SHOULD NOT USE THIS COMPANY as a management company that as come accross multiple air conditioning problems in the past i think its probably fair to say i know a little more than the average homeowner or tenant, my experience using Budget AC wwww.budgetairsupply.com [protected] has been a little dissapointing to say the least- The owner (Randall) refuses to accept feedback, their employees look like they have just been let out on parole. Their tucks are not stocked with replacement parts and the attitude from the owner to the technicians is awful. First their pricing is misleading, they claim one price then you find there will be several extra costs that were not quoted for, any other air conditioning company already include these. Second their customer service and understanding of a customers needs are non-exsistant. Third, when conducting their work they do so cutting out many checks or do so in the wrong order, and consequently are unable to provide a correct diagnostic on the issue causing the propblem. The reason their pricing appears to be so low is because they do everything cheaply, there is no no special deal when it comes to air-conditioning in Florida, you get what you pay for and i should have remembered this. I can only suggest that if you do decide that you are going to use www.budgetairsupply.com or Budget AC [protected] is that you confirm any and all prices first, if you are having a new installation that you get a detailed and itemized quote and then phone the main air conditioning companies such as Del-Air, Universal Heating and Air or Star AC and get like for like comparisons.

Obviously this is just my opinion, im sure there have been many satisfied customers of this company however i'm not one of them and felt i should write a review which is not something i normally do.

Responses

  • Ca
    Car Loan Care May 18, 2017
    This comment was posted by
    a verified customer
    Verified customer

    this company is a complete scam. they claim these prices but then dont match it . My friend bought a unit off them and it was DOA.

    the people who work there and the employees do not know how to do customer service

    check their feedback rating on amazon.

    when you have something go wrong, it's the end of the world. Do not do business with BUDGET AIR SUPPLY

    1 Votes
  • Ma
    Mark Attebery Oct 13, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @Car Loan Care I dont know who you were dealing with but I had a great experience (except for dealing with Fedex who made the only bad move of the transaction!)... I Ordered 2 systems for my house and it was shipped FAST thru Fedex freight.. Only problem was that fedex lost half of my order!.. I let the guys at BUDGET AIR SUPPLY know what I received and what was missing. they researched the problem for one day and let Fedex try to find the other half of my order.. then they HOT-SHOT shipped the other half of my order on Saia freight.. I can not tell you how nice it is to actually deal with a company you can depend on and a customer service department that does not give you a run around... they just fixed the problem that was not even caused by them in the first place... Kudos to those dudes.. and I will be referring anyone needing a system to them in the future. Mark Attebery, Oak Point Texas... sorry you had such a bad experience but how you treat people when there is a problem makes a difference as to how they help you!

    0 Votes
  • Bu
    Budgetairsucks Feb 13, 2017

    I did not even purchase from this company because the trouble started right up the back calling me filthy names calling me a liar sending me filthy emails sending me filthy emails and eBay calling me Gringo Whitey... everybody has been warned about this company if you do business with them and get screwed you were warned

    1 Votes
  • Th
    the worst option May 02, 2015

    Bought a new system fromthis company 6 months ago, they are located on highway27 in davenport florida, i thought they were going to be a safe bet what with all of the billboards they have along the highway. well since i had it installed they have been out 4 times to do repairs (under warranty) but on the last repair job they said they wouldnt come back if it breaks down and we would have to call another company to help us. terrible company

    1 Votes
  • Bu
    BurnedByBudget Mar 27, 2015

    Randal said he's a partner with Budget Air, so you guys are one and the same in my opinion. A shady company
    And no I'm not your competition. I'm not some other AC trying to get your business. I'm a consumer who was burned by this Randal/Budget Air garbage.

    0 Votes
  • Bu
    Budget Air Supply Sep 02, 2014

    Randal is not the owner of Budget Air Supply He the owner of a different Company called Budget A/C Services- Please don't confuse the two Companies
    Budget A/C service is a Service Company Located in Davenport and works out of Clermont
    and Budget Air Supply is a Distributor of Air conditioning Units and supplies Located in Davenport and ship units across the United States at discount prices ---and Sells A/C Units and supplies to Contractors, Property managers, and Homeowners at discount prices
    Stop the slander - of Budget Air Supply ------We have nothing to do with Randal of Budget A/C Services

    -1 Votes
  • Ai
    air-con system purchaser Aug 21, 2014

    yes i suppose del-air, star ac and universal all got together to write the above review. suggesting that its the competition just because it was detailed is absurd. i came across this review after researching the company as they had just given me a quote which was $1500 lower than
    2 other companies which i thought was too good to be true but after reading this review and the ones on their own google plus page https://plus.google.com/+Budgetairsupply/about?hl=en&socfid=web:lu:result:writeareviewplusurl&socpid=1#+Budgetairsupply/about?hl=en&socfid=web%3Alu%3Aresult%3Awriteareviewplusurl&socpid=1 i think i will stay away

    1 Votes
  • Ac
    ac guys Jul 07, 2014

    Sounds a little like the competition . And yes there are company that
    Have very good rates and do very good jobs. Seems like this guy
    Has something personal to gain, way to much info.

    -4 Votes

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