Brownhills Motorhomes Ltd
reviews and complaints

Customer care & service department is an absolute shambles - avoid brownhills motorhomes

we spent our life savings 100k purchsasing our dream of a brand-new motorhome from brownhills and have had nothing but issues since. The motorhome has been returned over 7 times in the last year and half and we still contiune to have the same issues not resolved.

We paid to have diamonbrite applied to vehicle and a few days later after collecting the motorhome we noticed all the black plastics trims were white the dashboard was full of bloctehs where the products had not been applied correctly. Looks like an aprentice or a 5 year old applied the products and didn’t take any care doing so.

The service department is an absolute shambles from the mechanics using blu-tak to repair plastic trim inside the cab area instead of replacing or removing and re-fitting it correctly which i did my self in the end. They have also left tools on the bed and wardorbe doors left open durning transit to return the motorhome to me. Dirty foot marks on the carpets inside the motorhome which must have been from the mechanis boots to also marks on the white leather seats. There are sevral other issues and some are still to be rectified.

Parts to replace the faulty parts taking months on end to arrive from rapido because they are not ordered as soon as the vehcile enters the workshop and is diagonsed, meaning im having to do 120 miles each way going back to have parts fitted. Ad-blue issue has been going on for the last year and they keep giving me the motorhome telling me it’s been repaired by which to date is still faulty. Hundreds of road test miles have been put on the motorhome and the issues still is exists with the ad-blue.

Service department has now passed the buck to the customer service manager by which again im left on the long finger nothing has been resolved, told the ceo would be notified of my year and half of issues and still no reponse. The customer service manager again is usless as there is nothing else, she can do which is an applaing remark, mean while i have a faulty 100k motorhome which still contiunes to have a faults and the warranty is about to end in a couple of months.

Please please please if you have read the above then take you money to another motorhome dealership. You have been warned!

Purchased a new motorhome from Brownhills Ltd on 4 November 2020 for a disabled British War Veteran and his assistance dog, to finally allow the family to spend quality time together with all the facilities for the serviceman available.

On its first journey the vehicle broke down and needed to be returned for repairs.

On further journeys the engine lights illuminated for Stop Start System faults, it leaked water from its taps, the satellite system did not work, the radio failed, a roof vent fell off, sealant failed, gas oven failed, fridge failed, habitation door cracked, rear light housing dropped off, and outdoor lock would not operate.

Vehicle finally broke down in a remote location, was unable to be recovered until the next day, leaving whole family distressed and abandoned with no heating / cooking / electricity.

We asked the company director to explain, comment and apologise but they would not.

Case taken to the Financial Ombudsman who found BROWNHILLS LTD had sold my family a faulty vehicle.

https://www.financial-ombudsman.org.uk/decision/DRN-4050098.pdf

Vehicle ended up at the British Car Auctions where it was purchased again by Brownhills Ltd and placed on their forecourt, with still no apology from a Director or concern for future purchasers.

We were so excited to collect our brand new Fiat Swift Champagne 144 on March 5th. My partner James is registered blind and our previous pop top T5 just wasn't practical for his (and his guide dog's) need for some space. We did the overnight handover thing and our drive home was full of anticipation for some great fun times ahead. Our first trip was a short one from Milton Keynes to Cambridge and the weekend went well until we tried to get home. Whilst attempting to pull out on a hugely busy interchange on the A1, the van totally lost power and could only limp across the roundabout at 5 mph with trucks and cars swerving to avoid us. An amber engine management light was showing along with a check engine message on the dash. We called the RAC, who could tel us nothing from their computer hook up and suggested that as the van had only covered 150 miles, it must be a "glitch". We contacted Brownhills and sent them the data from the RAC, asking if this issue was something they were aware of. The response was that they had never come across this before and they "hoped it wouldn't happen again". I was understandably nervous about driving the vehicle again but took the word of the RAC and the Brownhills that it was likely to be a one off. Our 2nd trip was supposed to be to the Peak District on 12th April. We managed to get 4.5 miles up the road before the same thing happened when trying to move onto a busy roundabout near the M1 junction. Again, total loss of power, amber engine management light and a warning on the dash stating "check engine". Same story with the RAC, shrugs of shoulders and comments about the van having only covered 200+ miles.
By now, I had lost faith in this vehicle and advised Brownhills who were still adamantly claiming that this was an unknown problem to them. I asked them to change the vehicle to be told that my 30 days was up. In all the emails back and forth, not one single word of apology was forthcoming until I specifically asked for it. We agreed to let them take the vehicle away for their one opportunity to fix this mystery fault. When the Brownhills driver arrived, we were somewhat dismayed to be told quite casually that the van was going back for "it's recall" and sure enough, his paperwork had recall stamped on it in bright red. So this fault that the dealership were claiming was a new one on them was actually a manufacturers safety recall that had quite clearly been overlooked.
The customer service managers attitude to all this has been one of indifference and despite me copying the hierarchy in to my emails, they are also either indifferent, or don't even bother to read them. I have asked them to confirm exactly when they were made aware of this recall, and have been given (so far) two completely different dates on two emails from the same person. We are expecting the van back from Brownhills this morning. Neither of us particularly want to see it, let alone travel in it. I wouldn't buy an air freshener for my vehicle from this company in future let alone spend our hard earned money on another motor-home from them.

We ordered a new Elddis motorhome on the 30/5/17 and paid a £2000 deposit over the phone. The sales rep told us we would receive a welcome pack which never arrived. We phoned a couple of times but still no welcome pack. We then asked about the receipt for our deposit and were told we would receive it on the 29/9/17 when we collected our motorhome. There was no mention ever about signing for the motorhome. Trying to contact our sales rep was a nightmare after we had paid the deposit, we had to call her manager and ask for proof that we had ordered the motorhome, he sent an email with an attachment for the New Vehicle Order which had no mention of the deposit. We phoned in August and eventually got a call back and was told a call would be made to Elddis for an update. the next day we were told it would be here on the 15/9/17 then an hour later told it would be the 18th but would ring back to confirm but she didn't. On the 18th we rang and were told it would be in sometime in the week. We phoned on the 22nd and we finally got in touch with the sales rep and she said she would phone Fiat to find out what was happening she had to be reminded it was Peugeot. On the 25/9/17 we rang Elddis ourselves but unfortunately they couldn't tell us anything but said they would get Brownhills to speak to us. The rep rang us then to say it would be in on the 29th and she would ring to confirm it was in, she also made us an appointment to view it on the 30/9/17. We waited all day on the 29th for confirmation so rang to speak to her at 5pm and told she would ring back but she didn't. We waited while 10am on the 30th then decided to travel the 40mile to Brownhills and tell them how disappointed we were and that we no longer wanted the Motorhome because we had lost faith in the company. The sales rep couldn't understand why we were so upset about not ringing to confirm. We spoke to her manager and he said she would be reprimanded but we didn't qualify for a refund and produced the terms & conditions which we had never seen and could quite possibly have been in the welcome pack we never received. We have spoke to a solicitor who advised us to write to the ombudsman.

Brought a motorhome from his company last year. Had nothing but trouble with it from day one. They did not tell, us there were problems with it until after we had parted with over £40k even though they knew. They refused to give us our money back saying they would see us in court and it would take years to get there leaking us with an unusable vehicle... Hobson's choice. Problems got so serious and they botched so many repairs and lied so many times about what they had done the vehicle had to go back to the manufacturer to be put right. There are much much better and cheaper places to buy a motorhome avoid this dealer if you want problem free travel.