Bristlecone Homes Customer Service Phone, Email, Contacts
Bristlecone Homes
reviews & complaints

Bristlecone Homes
reviews & complaints

1 5 1 1 Bristlecone Homes
Bristlecone Homes Customer Support Very Poor
0 Resolved
1 Unresolved
0% of 1 complaints were resolved
The company's complaint resolution process is ineffective due to poor customer service skills, lack of training and inefficient handling of complaints. There's no proper protocol, tracking or follow-up, resulting in unresolved complaints and customer dissatisfaction.
0% of 1 complaints were resolved
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Bristlecone Homes Home builder

We attended the Christmas Show Market/Builder Expo this past weekend and some discussion ensued with this ‘builder’ we had run into this 'builder' a little while back. The discussion was along the lines of how/what product was cycling through their video display. The representative not only mentioned at the show but in previous discussion that they had not produced the builds/houses showing on their display/brochures, nor have they built in the past …. They are a financial group that intends to ‘sub’ out to builders they deem fit to partner up with.

We have a problem with this practice on so many levels;

- The fact they were approved as a builder on the Alberta Municipal Affairs website without proper documentation filled out, there is no mention of previous builds in Alberta or anywhere, no quantities on how many are mentioned .. in fact page 3 of required paperwork is not filled in at all.
- SRK is mentioned as a potential previous incarnation of this company but that doesn’t appear to ever have existed, in this province or country.
- The phone number on the application appears arbitrary and random, 058 area code doesn’t appear even as a potential dyslexic entry.
- Progressive Warranty has mentioned no previous work with this group, only that they may be in the process of the approval process.

The illusion that we feel was being portrayed at the home show of this ‘approved builder’ is misleading and egregious and we would like to know what Municipal affairs is to do about this or any other builders that appear to be taking advantage of what is already a stressful and challenging time for all involved in this rebuild.

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Feb 05, 2017 9:14 am EST

I am an employee of RMWB and we were notified about this comment from someome who lost a home and wanted to do more due diligence on this builder. We at RMWB take these matters very seriously and we decided to check whether what Vince123 is saying is true and we found that the claims made by Vince 123 are not accurate and are false.

Following is the information we found:

The builder has been building in Fort McMurray since 2011. Since 2015, They have built 7 homes in StoneCreek. It shows in our records that 2 of those homes were also lost to the fires. The addresses of those homes are mentioned on their website.
So we encourage you to reach out to the builder and inquire more regarding that matter or call the RMWB office.

Alberta Municipal Affairs does a very thorough background check on builders before they put their profiles on their website. They require a copy of the articles of incorporation, Business License and a thorough background check. We can confirm that this builder passed all those requirements and that the paperwork was filled accurately. We encourage the people to call Alberta Municipal Affairs directly to confirm this as well. This information is free for the public.

We also conducted a background check on SKR and they appear to be an affiliated company who owns properties in Fort McMurray and other parts of Alberta. They have been a registered company since 2011 and they also have a business license in Fort McMurray. We do not have any complaints regarding that company or the builder. If anyone would like to do additional due diligence, then they can contact the local registry and can request for more information.

The phone number which starts with 058 is a typo on our end. There is an additional ‘0’ added in front of the builder’s number and we are already working on changing that. We sincerely apologize if this has caused any confusion. When you remove the ‘0’ then the actual phone number of the company is correct. They phone number is also listed on their website.

We checked with Progressive Home Warranty and they have confirmed that this builder is registered with them and there have not been any alarming claims or complaints against them.

Once again, Our purpose at RMWB to write this post is to ensure that people of Fort McMurray have the true and correct information when they are conducting due diligence on a builder. Our commitment is to the residents of Fort Mcmurray and we hope that the people who have lost their homes are able to do background check on the builders they wish to build with. If anyone has any further questions about any builders, please call us at [protected].

Is Bristlecone Homes legit?
Bristlecone Homes earns 91% level of Trustworthiness

SAFETY NOTICE: ComplaintsBoard has analyzed Bristlecone Homes and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%.

We found clear and detailed contact information for Bristlecone Homes. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Bristlecone Homes website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. you are considering visiting, which is associated with Bristlecone Homes, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:
  • While Bristlecone Homes has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 1 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The may offer a niche product or service that is only of interest to a smaller audience.
  • Bristlecone Homes protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Our Verdict: Bristlecone Homes is highly recommended company, but beware of poor customer service. Their 0% Resolve Complaints rating is a cause for concern. We advise using their services securely and reviewing complaints beforehand.
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