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1.3 192 Reviews

Brazzers Complaints Summary

16 Resolved
176 Unresolved
Our verdict: If considering services from Brazzers with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Brazzers reviews & complaints 192

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D
5:24 pm EDT

Brazzers Cancelation

I sent an email trying to cancel my subscription but no reply. I do not want to pay more than the two days. I had sent out two emails last night both trying to cancel and yet have received no word back. Like I DO NOT want to pay for more than the two day subscription. Thank you for your understanding and I hope this gets resolved before I'm charged.

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5:45 am EDT
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Brazzers Refund

I was in contact with you about a stop of charging me. Now it has got through and the withdraw has been made. When do I get the money back?
I will add fotos of so you see it yourselves.

Please see the pics that I added.

I can write so much, I'm so duktig! You know me I can write the whole alphabet. ABCDEFG HIJKLMNOP QRSTUVWXYZ and even the last Three Swedish ones åäö. Think this is enough for you?

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4:22 pm EDT

Brazzers Subscription.

I joined for 2 days at the price of $1 and would like to cancel my subscription early. I do not want to continue using this site. If this complaint isn't resolved I will further complain until all my money is returned. I do not wish to be billed again and this is my formal way of canceling my subscription, the second day has not yet past so I should not be charged additionally for any reason.

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C
11:31 pm EDT

Brazzers Billing

I paid for a 2 day trial of one dollar and then a few days later I get a charge from probiller who handled the money information of my account. Taking 40 dollars from my account for no reason, it was an uncategorized charge with no info. Then I go to my email to find that I had a brazzers premium account set up which I had never done. And could find no info on how much that would cost me through my email. And I still don't know where this mysterious 40 dollar charge came from

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9:05 pm EDT
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Brazzers Website charges

I canceled my the my access to your website, but was still charged $34.95 for your premium package, which I did not agree to and that was in addition to the $29.95 fee you charged me for your regular package after cancellation. When speaking to one of you reps he tried to offer me 1 mth free after me telling him several times I didn't want it. He then preceded to offer me 2 months free and again I declined. He also tells me that a refund is not offered and that his supervisor doesn't take phone calls. Apparently this seems to be an issue with your company. I am absolutely positively sure I did not upgrade to your premium package. I have attached my proof of cancellation for the ONLY package I agreed to.

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4:45 pm EDT

Brazzers I would like to cancel my 2 day for $1 early

I joined for 2 days at the price of $1 and would like to cancel my subscription early. I do not want to continue using this site. If this complaint isn't resolved I will further complain until all my money is returned. I do not wish to be billed again and this is my formal way of canceling my subscription, the second day has not yet past so I should not be charged additionally for any reason

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3:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Brazzers Trial membership hidden 2nd membership

So I canceled my trial membership within the day after viewing 2 videos and than see a full month charge on my card. I call the billing company and was informed i actually signed up for 2 memberships, brazzers and brazzers premium and i only canceled brazzers. Apparantly the 2nd membership is hidden when signing up in fine print and i missed it. Also, i cannot find any information on difference between 2 memberships. Very bad business practice.

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P
3:09 am EDT

Brazzers Complaint

I just don't wanna go forward on this sites because I haven't got any setisfaction by doing this it is just a way to spend money I am really unhappy even after membership should have pay more money on it is disagree disagreeable to me so I want to skip out from here I will be thank full if help me to remove from membership of brazzar I don't wanna go

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M
Manny Pac
, US
Sep 22, 2019 11:38 pm EDT

I'm sorry, so did they get your order wrong or was the food too cold? I'm a bit confused as to what exactly the issue is here.

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B
12:33 pm EDT
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Brazzers Fraud

I canceled my membership and yet you are still charging me and stealing money from me even though I got the cancellation email. This just isn't right you are charing me my money without even knowing about and I'm on the border line of being broke because you keep charging me money that I dont have. I struggle enough financially and here you come chatting me over 100 dollars

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8:35 am EDT

Brazzers Money complaint

I was charged $119 instead of $29.99 i bought the 29$ membership and was charged and the bought it again cause it wouldnt let me go into the account so I bought it again and now it charged me alot of money that i did not plan on spending at all and i would really appreciate getting my money back i have bills to pay please refund my money. Or legal action will take place

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R
12:21 am EDT

Brazzers Over charges

They have been charging me every month for the past 3 months when i only tried the 1 day trial. Firsy they charged me $55.12 on March 30th 2019, also on march 9th 2019 with the amount of $48.29 and 54.59 on February 16th 2019. I'd like my money back as the one day trial was on $2.99, I have not renewed my membership and removed my membership since than.

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M
2:04 am EDT

Brazzers Membership

Hello,
I canceled my membership and I have proof of that. You said it was cancelled and they wouldn't charge me after february, and they still charged me 35 dollars while my account isn't even working and I would like to have my money back, cause as a legal site, after someone cancels you're not supose to charge cause my credit card it there. Thankyou and the username was mimimiami.

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9:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Brazzers Program guide

The Brazzers TV program guide has been all mixed up since about January 1. None of the titles correspond to the movies in those time slots. The movies listed are mostly on but at different times with the wrong titles. This is the same whether it's your website guide or the Fios on-screen guide which I normally use. Please fix this as soon as possible.

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H
7:12 am EST

Brazzers I want my money back

You have taken a lot of money from my account I need it back now someone hacked my bank account and used it for ur site and I want the money you took from me now right now u can't take that much money from me when its been hacked.

So im telling you nicely to put the money back before I get someone involved in all this and I really don't want to I have kids to provide for and I can't when I don't have money in my account can I and I don't want to get someone involved I really don't but I will unless u refund my money.
Account:hiiiiiiiiihhhhhh

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J
11:49 am EST

Brazzers Scammed payment

I reseaved 2 paiements of 55$ on my back account because I went on brazzers 2 times. Basicly they charge 55$ les time toi go on the web site. Can you please cancel the payements. I already called my bank and the payements won t pass anymore. Their was no est I could know the payement des going to pass since it was writen nowere, it is a real scam. It would like the 2 payements that passed to be refund please and thanks you

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12:33 am EST

Brazzers None

Tried to get a hold of someone to share an email, phishing for ? with your company's logo. Recently had info stolen and is being used for numerous things. No one's home. Chat, tech, billing. I'll send a pic only because I've been a fan of Brazzers, but right now I'm glad I'm not a member. Pay for porn site?... No CSR support at 1030 Pacific time?... What do you pay for?...

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11:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Brazzers I need help

Hello i am from Pakistan 18 year old and i have 8th grade education i belong from poor family and don't have money to travel to USA or UK or Europe anywhere so i have passport everything i want to come to USA or UK so please help me my whatsapp number +[protected]. My email [protected]@gmail.com. so please help me or i will work with you to make money then pay to you later so please help me

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11:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Brazzers 7 day free trial

I signed up for a "7 day free trial" and the next day I look at my bank account and it says I had paid $24.95 for something I never even signed up for. I even remember that I unchecked the option to become a exclusive member or whatever and I still got charged. I called CS and was told that I personally chose that when I now damn well I did not. I asked for a refund but they said it was too late and that they don't know if I had saved or downloaded any of the videos. This is [censored] that this goes on and I'm never doing any business like this ever again!

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Jackdawg
, US
Dec 27, 2018 11:41 pm EST

The same thing happened to me except mine was a 8 day trial and they charged me $24.99. Just in case, I save a screenshot of the page before signing up, but they still wouldn't give me a refund.

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J
2:17 pm EDT

Brazzers Stole my money

Brazzers or pro biller please contact me! I wanted to try brazzers 3 day trial for a dollar and so I did and I thought the subscription would end but I got charged 40$ and so I canceled my subscription supposedly and then 2 days later I got charged for another 40$ on top of that pro biller took another 35$ for no reason I want my money back! My email is [protected]@gmail.com contact me

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S
5:59 am EDT

Brazzers Brazzers subscription

Hello. I want to cancel my subscription, but all your webpages on our wifi are blocked!
I can`t cancel my subscription the normal way.
My e-mail is [protected]@outlook.com. Please help!
I`m paying a buttload of money for your services but can`t watch.
How do I cancel now?
Is there another way too cancel via non-pornografic brazzer sites?
Remco

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