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Bravofly
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1.7 378 Reviews

Bravofly Complaints Summary

69 Resolved
299 Unresolved
Our verdict: With Bravofly's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Bravofly reviews & complaints 378

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3:12 am EST
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Bravofly Travel credit not received

On 25/01/2020, I booked with Bravofly a flight for 2 persons (Martin & Rungnapha VAN MAERREM) on flight CNX - BRU - CNX with Etihad Airways, departure19/05/2020, return on 09/06/2020. Booking ID : [protected]. (invoice no. 20FCH-0125278, customer code: CW15354492, for a total amount of EUR1.220, 66) On 15/04/2020, I received a message from Bravofly to make my choice for Covid-19 refund. I selected Travel credit for an extra value offer of THB45, 280.75, which was confirmed by Bravofly an that I should receive my Travel credit via email in a few days. Up to now I got no further news from Bravofly. My email address is: [protected]@hotmail.com

Desired outcome: Request my Travel credit as promised

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Martin Van
, US
Mar 30, 2021 6:20 am EDT

On 12/03/2021, I received a message from Bravofly that I will get a refund of THB4, 793.39 which differ a lot from the original value. They advised me to contact my airline Etihad directly, which I did meanwhile. Etihad guest support is telling me now that I have to contact my travel agency, Bravofly.
So they send me from one to another. What can I do now? It looks like they are protecting each other, as long they don't have to refund. What a miserable situation! I thought I could trust Etihad, but I'm starting thinking another way. Who can help me in this case?

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5:28 am EST
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Bravofly tickets refund

Hi Daniel, Booking ID: 1509065196

Your Tel Aviv - Venice flights, departing 06 March 2020 and returning 14 March 2020, have been cancelled for all the passengers in your original booking.

my flight was canceled due to pandemic on 14/ march 2020

till today almost one year no refund and no replay to my demands !

Desired outcome: money refund or voucher

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4:24 am EST
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Bravofly Unethical behaviour on refund and harassment

I have been trying to contact bravofly for 7 months now regarding my refund. My booking ID is: [protected] and my travel credit has not yet been refunded to me. I travelled to Australia and had my return flight cancelled due to the covid. I have contacted bravofly and they said the refund has been initiated but I have received no money or details on the refund progress since. I have attached the screenshot of the refund email below.

This is shameful and intolerable behaviour as I am not able to contact any of the bravofly customer care services. I am requesting you for the final time to please REFUND the money back. You are literally scamming people with money they have earned by working hard.

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2:27 pm EST

Bravofly Refund

ID Booking: 1706700590
I booked a Turkish flight from Brussels to Abuja. The airline cancelled my flight. I requested that the money should be returned to me via bank transfer, but they are forcing me with a voucher for a year. I choose another option to get my funds back and I see I lost money too. Till now 1 month on I can't get the money back

[protected]@yahoo.com

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5:09 am EST

Bravofly Will not refund our reservation

Dear Sir/Madam!

It was booked through Bravofly but due to COVID-19 the flight was canceled so we asked for a refund.
We launched the claim on May 7th.
The claim was confirmed and approved by email on July 29th.

I asked Turkish Airlines they had refunded the money or not.
They confirmed that Bravofly would have to pay back our money.

The letter exchanged with Turkish Airlines can be read below, but I copy it here.
„Dear György Schlager,

I have checked all three plane tickets in our system and the amount of EUR 3*531.75 must be returned to Bravofly according to our rules. For our part, they have been given permission to refund the full amount due to the flight cancellation. In our experience, however, such offices like to spend time, but feel free to write to them that you talked to us.

Best regards,
Tamás Barabás "

The PNR: URY3KG booking for three people:
[protected]
[protected]
[protected]

Bravofly customer service cannot be reached.
The emails I send them are only answered automatically by the machine, and always the same.

Best regards,

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3:43 pm EDT

Bravofly Can't get my refund

I have booked a roundtrip flight from JFK to Cairo. The return flight has been cancelled, and it has been about a month and they didn't send me my refund, don't know even how much will the refund be to, so I can book the return flight in the same range and not responding to my emails. just sending me automated emails.
my name is: Ahmed Abdalla]
my email: [protected]@gmail.com

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12:32 am EDT
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Bravofly About airticket refund

I request refund on April and get the e-mail confirm my request success by bravofly
My ac also said that my refund have already Last two week but I still not get my refund
I ask the airline said that haven't revived any request. I can't find any contact from bravofly
I contact them by facebook and ig but I can't get any reply.
Please reply as soon as possible
e-mail:[protected]@gmail.com

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Chidozie Emmanuel
, US
Nov 30, 2020 2:29 pm EST

it is the same nightmare that I am going through really with Bravofly

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8:21 am EDT

Bravofly Flight tickets from Vietnam to China

Good day,
We booked a flight, that was cancelled by Vietnam Airlines due to Covid19 (Corona), we were informed on 24th of Feruary at the Vietnamese airport.
We could not use our tickets, and had to make a lot of expenses to get a flight home.
BravoNextSA has not refunded our payed (Paypal) amount of € 1343, 06.
We contacted the Brava several times to complained over their way of handling our complains, but non what so ever. They claim it is not refundable, even though they did not have to pay the airline
It is very hard to get the right person(s) in the Brava offices.
We want a refund.
May be you can mean something to us.
Kind regards
Willem Haisch ceo

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Update by Adriaan Moll
Jul 22, 2020 8:25 am EDT

Invoicenumber Bravo
20FCH-033865
date 07/01/2020
Clientnumer CW15212219
Paypal € 1343, 06

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2:51 am EDT

Bravofly No reply to messages and impossible to contact about a flight refund

I have an unused ticket (booking ID [protected]) with Bravofly from January due to injury and leaving Thailand early. Since March, I have sent 3 emails; 4 messages on Facebook; and phoned 2 different phone numbers that I could find online - no reply... it is IMPOSSIBLE to contact them. Bangkok airline confirmed that the flight was already refunded to Bravofly, so there is no way for me to claim via my travel insurance.

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3:58 pm EDT

Bravofly Refund on a flight that was cancelled

My flight that was scheduled to March 2020 was cancelled without any relation to COVID19 situation and I still didn't receive any refund.. I contacted the airline WIZAIR and they noted Bravofly were refunded on 13th of April with the full flight fee ( PNR TEBCXW, flight W62328). Bravofly has not provided me with the refund and there is no way to contact them.

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4:23 am EDT
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Bravofly Premium reiseschutzpaket

Premium Reiseschutzpakets für die folgende Booking ID: [protected]

WIDERRUFSRECHT

Ich habe kein Premium Reiseschutzpaket gebucht.

Mir wurde zuviel abgebucht.

Mein Flugpreis 545, 43 € abgebucht wurden 558.33 €

Erbitte Rücküberweisung: 12, 90 € auf mein Konto: IBAN DE22 [protected] - BIC INGDDEFFXXX

A. Schmueck

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Update by ASch34
Jun 02, 2020 5:08 am EDT

To the school management!

Ladies and Gentlemen!

You just let us know by phone that the Brighton School is moving. Please submit written information.

We will look for a new school for our child.

Please make our billing (year two) including repayments ready. Send the invoice by email to our address.

Yours sincerely.
Greetings, parents of Maya Sch

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5:22 am EDT

Bravofly I paid for flights and they were cancelled due to flybe and covid-19 but I haven't received a refund and no one answers the phone!

I paid an amount of £408.23 to Bravonext sa for flights through Lastminute.com.
My flight out was with easyJet and my flight back with flybe.
Flybe went bust and I was told the money would be refunded to me... Still no money. No answers from anyone.
My flight with easyJet was cancelled by Lastminute.com due to Covid-19 and they said a refund would be issued... Still no money.
I rang my bank they said to take it to PayPal, I take it to PayPal and they say to take it up with you guys so I messaged via paypal and has a response but since then I have heard nothing.
I ring multiple numbers trying to speak to a real person and NO ONE ANSWERS!
I'm paying 13p+ a minute to stay on hold for ages for nothing.
Someone has my money. I want and need my refund.
Kind regards.
Steph

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10:48 am EDT
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Bravofly Refund for unfinished booking

On March 13 I tried booking a flight through Bravofly, but after finishing the payment on an external web page the browser with my booking had closed and I never received a confirmation that the flight was booked. Bravofly sent an email on March 24 saying that they had refunded the money
(380 EUR) but I hadn't received it. I called twice during the month of April and they told me both times to wait another week. When it had been a month, they told me to send an email and they would start looking into it, they sent my email on to Lastminute, who apparently handles the booking. I received an email from Lastminute saying that it could be 28 days before they get back to me about it. I had meanwhile contacted the company who handles the payments and they said that they had no record of a refund. I forwarded that email to Lastminute and they wrote back saying that they have already processed the refund from their end. I asked if they are not going to try to find where the money is and they have not answered, so I don't know if the case is closed. I have read a lot of complaints here about the same company saying that they have refunded or are going to refund money that never gets to the customer.

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Update by Adria2
May 07, 2020 11:20 am EDT

Lastminute.com just sent me an email that my case is still waiting to be handled but that case load is extra due to world circumstances.
Adria2

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5:59 am EDT

Bravofly cancelled flights refund

I have booked a holiday through your UK site lastminute.com and still waiting on a response about getting my money back for the cancelled flights to Turkey which should have been for 14/04.
I have tried contacting lastminute via twitter but don't get a response even though they are responding to other customers.
No one responds and you are entitled to give me a full refund not a voucher. When will we see our refunds?

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10:30 pm EDT

Bravofly But we cannot get refund?

Booking ID : [protected]

Airline cancelled the flight why we cannot get the refund? It's treating!

We booked via Bravofly from Manila to Seoul, total 6 tickets. The airline - Air Asia already confirmed all the flights will be cancelled due to the curfew in PH. Government announced no international flight is allowed until mid April. Now Bravofly said we cannot get the refund? Are you treating us? No reply from them in their hotline nor Facebook made get!

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2:53 am EST

Bravofly About cancelation flight

I try to find way to contact with bravofly.
It is impossible, i was redirectin g to nonexisting pages, call to contact number playng record. If i can't find desicion of my problem i Will contact with EU comunity lawers to find my rights. I make Reservation [protected] Two way to Milano. Afraid to fly because of the Coronavirus, that's way want to cancel flight and refund money back.
Please contact me:[protected]@gmail.com

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8:30 pm EST

Bravofly unauthorized credit card charges

date of incident 2/08/2020
BRAVONEXTSA charged transaction to my credit card through paypal without my authorization. I show 4 transactions just like the one below. I am requesting a full refund for each transaction.

Feb 08 2020
BravoNext SA
Automatic Payment
Loading transaction details for
BravoNext SA
Automatic Payment
€95.00 EUR
Travel

Thanks

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Update by Carolyn Gist
Feb 08, 2020 8:50 pm EST

transaction ID's
3M671485B1971205C
4P4227195N710361D
3HD377796L642264J
0DB271787C087405S

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5:42 pm EST

Bravofly holiday booking in uae booking ref [protected]

In Sept 2019 we booked a holiday to Anjam in the UAE travelling on 11th Feb for 11 nights. At that time we paid a £1, 124.80 deposit with the balance of £3, 374.38 due on 11th Jan 2020. On 3rd Jan 2020, just before the balance was due, the USA killed a senior Iranian military figure in Iraq and Iran retaliated by bombing US bases in Iraq. Within days, the Iranians threatened to hit the UAE and Israel if the US hit back.

As you can imagine, we were worried, no terrified, that something would happen whilst we were on holiday so we contacted Lastminute.com customer service dept to discuss what the position was regarding cancelling our holiday. We spoke with an advisor called Clinton and he advised us that 1) The hotel element of the booking was 100% refundable and 2) that they (lastminute) had settled £1, 200 with Emirates for our flights. We told Clinton that we no longer felt it was safe to travel to the UAE and asked him to proceed with getting a Cancellation Quotation. Clinton said he would try to get a decent refund on the flights as he understood our position and would explain in detail why we wanted to cancel the booking.

The cancellation quotation arrived on 27th Jan (17 days later), despite being advised we should receive it within a week. We were staggered to be asked to settle an additional £1, 643.81 bringing the total cancellation cost to £2, 768.61. The email also said that this 'offer' was only available for 24 hours. We sent a response on 28th Jan asking Lastminute to give a breakdown and to explain why we were being changed when the hotel could be cancelled without charge. The reply we received on 29th Jan only advised that they didn't have a breakdown but that the figure was correct, they didn't reply at all regarding the hotel being refundable.

Again we sent another email on 30th Jan asking for an explanation as the cancellation fee equated to 61.5% of the original cost of the booking which we felt it was excessive and asking about the assurance by their agent Clinton that the hotel was totally refundable. We had hoped for a proper reply to our query/dispute.

This evening (31st Jan) I was gobsmacked to receive another email from Lastminute/Bravonext S.A. which was this time a final demand from their legal department. This stated that under the terms and conditions, they would retain the initial deposit of £1, 124.80 and now required an additional payment of £2, 924.46 within 10 days (total now of £4, 049.26) bringing the cancellation fee to 90% of the original booking cost. Failure to settle this amount would result in them taking court action against us to retrieve the balance.

To say I am furious is an understatement. We have asked and asked for an explanation but have been totally ignored. It of course is in their interest to ignore us as the 'clock' was continuing to tick down towards the departure date and the % penalty was continuing to go up. This in my opinion is a disgraceful way to treat a customer who is disputing their cancellation fee with what I feel is good grounds for cancellation. The UK Foreign Office advice on their website states that since the killing of General Qasem Soleimani, the area is very volatile and could erupt with little notice. In addition to this, the UAE also now has 4 confirmed cases of Coronavirus which in such a small geographic area is worrying.

This was the first time I have ever booked a holiday through Lastminute.com and I have to say it will definitely be my last. They have left us totally disillusioned by their treatment. It's a wonder they still have a business given that many review websites online give them only a single star out of 5 stars (min being 1 Star). If I had known this before I booked, I never would have used Lastminute.com

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4:41 pm EST
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Bravofly thomas cook flights ref: cw14413612 - c pryde & j pryde

Good Evening

My name is Carol Pryde and I booked flights on 6/9/19 with Lastminute.com from Glasgow to Lanzarote for 3rd October to 24th October 2019. I paid £363.09 to BravoNext, Invoice Number 19FGB-262311, Thomas Cook then collapsed and I was told by Lastminute that I would hear within 60 days, advising what will happen next. It is now December and I have heard nothing.

I would appreciate acknowledgment of my email as I am very concerned that I have not been refunded for the above flight.

I look forward to hearing from you.

Carol Pryde

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8:16 am EST

Bravofly thomas cook flight

I cancelled a holiday in july due to illness my insurance company said I had to claim off last min.com over
The last 5 months my insurance paid up minus the flight charges I then sent my atol certificate to the caa
Who have responded with the reply that you are the persons responsible for my refund of these charges
My atol no is 11082
Ref no 1341389808
Date of issue 24/01/2019
My invoice no for holiday
19fpk-023940

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Update by Pauline Turner
Dec 17, 2019 8:24 am EST

i have already stated everything

Update by Pauline Turner
Dec 17, 2019 8:23 am EST

just please respond

Update by Pauline Turner
Dec 17, 2019 8:22 am EST

My invoice no 19FPK-023940

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Bravofly Customer Reviews Overview

Bravofly is a popular online travel agency that offers a wide range of travel services, including flights, hotels, car rentals, and holiday packages. The website has received numerous positive reviews from customers who have used their services.

One of the most significant advantages of Bravofly is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website is also known for its competitive prices, with many customers reporting that they were able to find great deals on flights and hotels.

Another positive aspect of Bravofly is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Many customers have praised the company for its quick response times and helpfulness.

Overall, Bravofly is a reliable and trustworthy travel agency that offers a wide range of services at competitive prices. With its user-friendly interface and excellent customer service, it is no wonder that the website has received so many positive reviews from satisfied customers.

Bravofly In-depth Review

Website Design and User Experience: The website design of Bravofly is clean and modern, making it easy to navigate and find the necessary information. The user experience is smooth and intuitive, with clear menus and search options.

Booking Process and Ease of Use: The booking process on Bravofly is straightforward and user-friendly. The website provides step-by-step instructions, making it easy for users to select their flights, choose seats, and complete the booking process in a few simple clicks.

Flight Options and Availability: Bravofly offers a wide range of flight options, including both domestic and international destinations. The website provides comprehensive search results, allowing users to compare different airlines, flight times, and prices to find the best option for their needs.

Pricing and Competitive Rates: Bravofly offers competitive rates for flights, often providing lower prices compared to other online travel agencies. The website also offers various deals and discounts, allowing users to save money on their bookings.

Customer Service and Support: Bravofly provides excellent customer service and support. Their customer service team is responsive and helpful, assisting users with any queries or issues they may have during the booking process or after their flight.

Loyalty Program and Benefits: Bravofly offers a loyalty program that rewards frequent users with exclusive benefits, such as discounted flights, priority boarding, and access to airport lounges. The program encourages customer loyalty and provides added value to regular users.

Additional Services and Features: In addition to flight bookings, Bravofly offers various additional services and features. These include hotel bookings, car rentals, travel insurance, and airport transfers, providing users with a one-stop solution for all their travel needs.

Trustworthiness and Security: Bravofly is a trusted and secure website for booking flights. They use industry-standard security measures to protect users' personal and payment information, ensuring a safe and secure booking experience.

Mobile App Functionality: Bravofly's mobile app is well-designed and offers a seamless booking experience on the go. The app allows users to search and book flights, manage their bookings, and receive real-time flight updates, providing convenience and flexibility for travelers.

Overall User Satisfaction and Recommendations: Overall, Bravofly provides a highly satisfactory user experience. The website's design and ease of use, combined with competitive pricing, excellent customer service, and a range of additional services, make it a recommended choice for booking flights and other travel needs.

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Bravofly contacts

Phone numbers

+41 225 019 958 +44 871 277 1070 More phone numbers

Website

www.bravofly.com

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