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Bravofly
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1.7 378 Reviews

Bravofly Complaints Summary

69 Resolved
299 Unresolved
Our verdict: With Bravofly's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Bravofly reviews & complaints 378

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R
12:38 pm EDT

Bravofly flight booking - do not seem to know what they are doing

Do not use - awful service and wrong advice
After booking flights, we did not receive email confirmation so rang bravofly on 29th july.
The call centre told us we did not have any flights booked and that we should reclaim the flight cost from them. On the basis of that call we rebooked flights thru lastminute.com (Part of the same group as bravofly).
We emailed bravofly to claim recovery of our money - the only reply we had was to say they had booked flights and provided the details.
We have spent the time since being told that we could not cancel the flights. The terms and conditions sent thru by bravofly advised that we could change the date.
We requested date changes and were told it could not be done. We contacted the airlines and were advised the flights could be changed but only thru bravofly.
However, bravofly continued to provide mixed advice in response - they could not get the dates we wanted, could not change the dates at all, the airlines would not change the flights.
We were left with 2 sets of flights and this is purely because bravofly operator advised us we did not have flights booked.
When I contacted bravofly, they conveniently said they could find no details of that phone call. I have evidence of the call - the time, number and length of call.
Conflicting advice from them all the time.

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R
7:42 am EDT

Bravofly they didn't provide any email

I booked a ticket on the website www.bravofly.com, but my experience was terrible. I choose the place and date, but these scammers didn’t provide the number of light or any other info. They charged me immediately, but after several hours I got nothing. NO confirmation email. No Nothing. Total rip off.
Such a bad experience..

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F
12:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bravofly name change for one passenger, was charged 280 euros

Booking Ref [protected].
Booked a flight to Bucharest for 8 passengers in Jan 2015 leaving on Tues 30th June 2015 from Stanstead Airport via Ryanair Flights,
An emergency arose and we had to substitute a passenger /dancer ( Part of a Dance Troupe taking part in Dance World Cup in Bucharest )
We checked with Ryanair and on their terms & conditions 110 Euros was the cost for a name change,
On checking with Bravofly I was informed the cost would be 280 Euros, which was almost twice the cost of the original ticket, and to make matters worse they had given me the incorrect email to contact Ryanair for my boarding cards,
It was Sunday 28th at 16 45 before I could get a representative of Bravofly to realise they had given me an incorrect email, to contact Ryanair ( Got all this information )
Having returned on 5th July aia contacted Ryanair and was told 110 euros was charged for name change, I m am since trying to get a satisfactory explanation for having been charged this amount, needless to say never again will I book with Bravofly,
Thank you,
Ellen Fryday,

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R
8:09 am EDT

Bravofly awful, avoid at all costs!

I have literally been making accounts online just to warn people about bravofly in the hopes people will not make the same mistake I did. Do not book with bravo fly ever!

I was looking to purchase tickets for a flight within europe about 5 months ago now and had gone through to checkout but was told that the transaction could not be processed and so I left it. However, the money was taken out of my account and there was no email to provide the tickets that the money was taken out for. So I emailed bravofly (Who take forever to deliver generic response emails) and was told that it was a mistake on their part and that I would be refunded the money and should receive it within a few working days. Needless to say 5 months and countless emails later I am still waiting.

I have been asking and asking and they simply just avoid providing any concrete answers by saying to contact the bank, which I have every time and there is yet to be evidence that bravofly even attempted to refund the money. I contacted a lawyer and began drawing up a case and requested bravoflys information for their legal department or management team but even that was denied by simply ignoring the request. My lawyer and I have tried all numbers on the website and through emails and all of the numbers prove to be disconnected. I am very interested in pursuing this legally as my money has been taken from my account without permission and without providing a service and a full refund was promised 5 months ago and still not delivered. I find it very helpful that others are disatisfied with this mess of a company so I have more of a leg to stand on when the legal proceedings officially begin.

However, if anyone in future is looking to use this company please do yourself a favour and save yourself a lot of time and avoid this pathetic conniving group.

Update: they sent me an email after I yet again requested contact information inviting me to send a bank statement showing that I did not get a refund. So they expect me to send 5 months of bank statements showing no bravofly refunds? This is beyond ridiculous as I have already sent through previously requested bank statements and details and still am yet to receive a refund. I hope everyone looking to book with bravofly learns from my mistake. Never book with bravofly!

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S
12:41 pm EDT

Bravofly customer rip off

So today I called to confirm a reservation I had received back in 26 Jan 15 for my flight leaving on 10 Jun 15 at 1125. We were getting ready to leave for the airport and could not find my flight leaving out at 1125. When I spoke to john dall who he said his name was and could not spell it out properly on the phone, said they had sent another email out stating the flight was changed. After I told him I never received the email he hung up on me and every time I tried to call back they automatically would hang up. BRAVO FLIGHT IS A COMPLETE RIP OFF THEY ARE RUDE HAVE NO CUSTOMER SERVICE DO NOT USE THEM!

Did some extra research and found that they do this on a regular basis!

Dear Robert Stearn,

We would like to inform you that the schedule change has now been confirmed on your reservation with Booking ID [protected].

For your reference, please find below the new flight details:

Outbound
Reservation code: EDND57
Airline: Virgin Atlantic Airways
Flight number: VS 0043
Class: Economy
Departure: London Gatwick S, Wed 28/01/2015 11:20
Arrival: Las Vegas McCarran Int. 3, Wed 28/01/2015 14:05

Return
Reservation code: YOH4F3
Airline: Delta Air Lines
Flight number: DL 0371
Class: Economy
Departure: Las Vegas McCarran Int. 1, Wed 10/06/2015 11:25
Arrival: New York J.F.K Int. 4, Wed 10/06/2015 19:24
Reservation code: YOH4F3
Airline: Air France
Flight number: AF 3662
Class: Economy
Departure: New York J.F.K Int. 4, Wed 10/06/2015 20:30
Arrival: London Heathrow 3, Thu 11/06/2015 08:45

PASSENGER/S:

Sarah Buehrer
Amelia Buehrer

new tkts:
932-[protected]
932-[protected]

Please do not hesitate to contact us should you need further assistance with your booking: +[protected]* (24/7) or [protected]**(from Monday to Sunday, between 8.00am and midnight, GMT). To see if a local number exists in your area, please check the end of this email.

-----------------------------------------------------------------------------------------------------------------------------------------

Please feel free to contact our customer service for further assistance at below number: [protected] (max call cost costs depend on the provider)/min. VAT included from landlines, other networks may charge higher costs) Monday to Sunday from 8:00 to 24:00 (London time).

Best regards,

Customer Service Team
BravoflyRumboGroup

*Worldwide, 6, 10 Euro/call VAT incl. (only Mastercard and Visa credit cards are accepted).
**National landline number, costs depend on the provider.

USA - [protected] / National landline number, costs depend on the provider / Mon - Fri, 9am - 6pm (EDT)
CANADA - [protected] / 1, 49 CAD/min VAT incl. / Mon - Fri, 9am - 6pm (EDT)
AUSTRALIA - [protected] / National landline number, costs depend on the provider / Mon - Fri, 9am - 6pm (EST)
SINGAPORE - [protected] / National landline number, costs depend on the provider / Mon - Fri, 9am - 6pm (SGT)
DENMARK - 901 09 097 / 1 DKK /min VAT included / Mon - Fri, 9am – 6 pm (CEST)
NETHERLANDS - [protected] / 0, 50 € /call VAT included / Mon - Fri, 9am – 6 pm (CEST)
INDIA - 0091 [protected] / National landline number, costs depend on the provider / Mon - Fri, 9am – 6pm (IST)

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M
5:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bravofly very rude people

Booked flights with bravofly in March 15 for 4 adults thought I got good price. I had to phone them and spoke to the woman who told me what the final price was and took my credit card details and sorted everything out for me. I tried to pay through there website but it kept telling me there was am error so that is why I had to phone them. a few hours later I got an email telling me the price had gone up 168 pounds so yet again I had to phone them. I asked why the price had gone up and they told me it was live prices. I have been booking holidays this way for almost 20 years and know that prices can change but not when you have already paid for them.which I told them this . I said I have booked with a lot of different airlines and never once has this happened to me if you are on the phone with another airline they will tell you if there is a price change not after they take your money. Then next thing this person hangs up on me. I phone back and ask to speak to a manager and she does the same thing. I phone a third time and tell them just to canel my booking in all it cost me almost 9 pounds for these calls very ignorant people will not use bravofly again and advise others to do the same.

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Adriansr001
Newport, US
May 08, 2015 2:54 pm EDT

Bravofly took my money and never booked my flight. They said the cancelled the charge but my credit card company has no record. Bravofly does not answer repeated calls. IM AM REPORTING THEIR FRAUD TO THE UNITED STATES FCC FOR CONSUMER ONLINE FRAUD.

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RemiGo
, FR
Dec 25, 2014 10:23 am EST

Extremely bad company. Uncontactable. They set up fake customer service lines that do not connect to anyone, just a message saying unavailable.

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LPelaez
, BA
Apr 24, 2015 6:48 am EDT

Horrible customer service! You should post this over www.echoit.co in order to be heard!

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A
2:55 pm EDT

Bravofly refund of ticket

I booked flights for my family to travel from Brisbane Australia to Auckland New Zealand on the 26 February 2015. I used sky scanner to find the flights online and was impressed with the price. My husband and my son have the same name, it asked me for passport numbers which I checked twice before I submitted and confimred our booking. On arrival at the airport we went to the service desk and they had problems with ticketing us, the issue was that because my husband and son had the same name, my husband had been booked as a child not as a adult. We then had to purchase a new ticket for my husband. The service desk for the airline had noted everything down regarding the issue. I rang and contacted Bravofly customer services who asked me for evidence of the purchase of the new ticket which I sent through via email, they replied and asked me to be patient while they process it. I have not received an update about what they are doing in regards to this, I tried to ring a week after making the inquiry I could not get anyone, their service center could not be reached. I will not be using them again, and I will tell others about this issue.

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9:01 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Bravofly has left an official reply on this complaint.

Bravofly terrible (non) service

I booked a fullflex ticket and realised that I couldn't travel. In time before the cancellation deadline, I asked if my flight could be changed and I received a mail from them saying that they would like to call me. I provided my phone number but they never called back. I tried to call, entered my credit card details (yes, you have to PAY to call them!), but the line got cut off after I had entered my details. I received some sms' from them saying that they had sent me the new itinerary, but I didn't receive it until very much later...and IT WAS BOTH THE WRONG DATE AND LOCATION! I tried to write many times (in total, I must have written about 15 mails), but I got no satisfactory answer. Another wrong itinerary was sent, though. They also wrote several times that someone would call me, but they never did. After one day with this insane lack of communication I asked them to cancel my ticket (the deadline had passed and I couldn't change it before due to their useless non-service) and I receive a mail saying that "since you didn'tuse our Fullflex services" they cannot give me a refund. The fact that I tried to use their services and was caught in their crazy loop -probably purposedly used by Bravofly exactly to do this TO MAKE THE DEADLINE PASS AND THUS MAKE REFUND IMPOSSIBLE-was fully ignored. Now they say that they can give me a voucher for 28 (!?) Euros, but that this is not their fault.
I have tried to write a formal complaint to management but they either don't seem to pass it on to them or maybe lack management? I have also scanned and sent all communication between us, only to get the same useless answer over and over again saying "since you din't use our Fullflex services". I prsume they do this to make people give up and it is the way they survive as a company.

Whatever you do, DO NOT USE THEM! (Unless you're looking for a definition of Kafkaesque experience) I have never experienced anything like it. In addition to not providing the service you pay for they blame you for it. Unbelievable!

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B
6:11 pm EST

Bravofly cancelled our flight and unable to reschedule

Bravofly cancelled my returning flight on the 3rd March 2015 2.30pm. I then emailed Bravofly 2 weeks prior to my original flight stating I do no accept the new flight details they had arranged for me for 3rd March 2015 7.30am. I have an important business meeting on March 3rd and unable to fly out any earlier then midday. I requested to take any flight on 4th March 2015 and Bravofly sent the request to the airline (Air Canada). Still not having heard back from Bravofly, a week prior to this business trip I personally phoned Air Canada and they said the change to the 4th March would be fine but they have to wait to hear from Bravofly to confirm this. Bravofly never confirmed this. I have spoken to Bravofly more then 5 times about this matter and noone has bothered to help me or process this. I received and email today (3 days prior my flight) stating that I had personally agreed to the flight of the 3rd March at 7.30am over a phone call. This is incorrect and I never ever confirmed this flight nor spoke to them on the phone on the 10th Feb. I have written evidence from 2 weeks ago stating I did not confirm this flight. I have since phoned Bravofly and they still cannot be of any help. They have changed my flight that I have NOT agreed to and have not communicated with me at all. I cannot board this flight as I have a business meeting that is the sole purpose of this trip. This is unacceptable as they are making false accusations. I cannot get on this flight as stated in written email 2 weeks ago. I fly out in 3 days and this matter needs to be taken further! Please contact me with how to proceed with this and take matters further. [protected]@gmail.com

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M
10:45 pm EST

Bravofly contact detail is not working at all

I have book a ticket for a passenger in Tongatapu, Nuku'alofa to fly New Zealand at 2:50 last night 24.02.2015 for his sister funeral. The passenger did not make it to the airport and from that point i try to look up the contact detail from Bravofly website. I found the contact number [protected] and dial it a few times but does not go through at all. Is there any area code to dial before the actual number? or an email? i'm trying to ask for a refund or change the flight to another day. Please help. I pay $534 AUD for the ticket and i fear that i would lost all my money.

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B
11:15 am EST

Bravofly flights

I have spoken to 10 different people from this company I am currently typing this message in tears. My first mistake was booking me and my family flights through this company. On Monday I went on the bravofly flights website to book tickets to France Charles De Gaulle leaving tomorrow 19 February 2015 leaving Luton International airport UK and returning February 23 2015 as this is just a short break for me and my2 small children to Disneyland Paris. The tickets were £175.50 and I th this was a good deal I bought these tickets and subsequently proceeded to book our accommodation.First I received a email to say that Bravofly was completing my booking. About 30mins later I received a call from someone outside the UK who informed me that I need to pay £33.50 extra because the cost had increase due to return date and that I was only going for 4 days and Easyjet was the one asking for more money, I could not understand as I had already paid, this person was very rude and had a very bad tone he preceded to tell me if I d pay this money my flights would be cancelled. I told him I wanted to speak to a manager he refused and hung up.

I then contacted Bravofly and spoke to someone Called Lewis who told me that yes I needed to pay more as the price I saw for the 4 days has gone and he was very sorry has at the time I booked my tickets Bravofly had not refreshed their system hence why I needed to pay extra he confirmed my traveling date as February [protected]. I was extremely annoyed and I said this was not fair as this was not my fault. He went on about sometimes these happened Again I ask to speak to a Manager who he advised me was someone called Anna, however she wouldn't be coming to the phone as they don't speak to passengers. This was really strange as in the UK if there is a problem you ca speak to a manager or someone in authority. I agreed to pay the extra as I didn't have any choice. I later spoke to Maria who I spoke 3 times regarding this situation who also said the same thing its Easyjet and as I am only going away for 4 days and Monday was a expensive day to return I needed to pay a extra £33.50 I did she informed me that as I have now paid the extra I would receive an email with my booking. About 3 hours later I saw the email so while checking I saw that not only did they change the time they also changed the date so me and my family won't be returning on February 23 but March 23 2015, I called immediately and spoke to someone called Silva I told her what the problem was, she had advise that they had some technical problems earlier and that someone would fix it and another email would be sent, that was Monday night.

I called again Tuesday morning February 17 and spoke to Martin I again explained the issues I was having he said he was sorry and if he could do something he would but it's the managers who have the power, he said he had passed on my complaint on to the same lady Anna. I told him that they say they record the calls so I ask for the conversations to be listened and I gave him time I spoke to someone. Now I am so angry with myself because if I had Googled or Researched this company I would have seen how many complaints it have against it. Now it's only a couple of hours before my family and I fly and we risk being left on the streets of Paris as the hotel is only booked for 4 days and my children goes to school February 24 2015 and until now no one has contacted me about this situation all I have received is an email which Bravofly is asking me to pay £375.00 which I have not got and why must I pay for Bravofly mistake. PLEASE DO NOT USE THIS COMPANY!

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9:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bravofly air ticket

I booked a air ticket on Bravofly website on Wednesday night. I have not received any confirmation email from them, however my credit card has been charged for the ticket that I booked. As I have not received any email I called them on Thursday morning and I have been told by a Customer service Agent (Named: Eva) that, I will receive my eticket as soon as the payment is cleared. She also send me an email confirming that they have my booking just waiting for the payment to be cleared. I then called my credit card company and I have been informed that payment has been made to bravofly and they have provided an Approval code as well as a fax number in case Bravely has any issue with the payment.
I forwarded the Approval code and Fax number to Bravofly, again I have been told they are still waiting for the payment to be confirmed. I called them again on Friday, still I have been told the same thing that they are still waiting for the payment to be cleared. The I called again today (Monday), and customer service agent advised me she will check with finance and will call me back. One hour later I received an email saying that they have received the payment, however I have to additional £37.50 and ticket price has increased and I need to pay todays price not the price I booked on Wednesday night.
I am very disappointed with the service I have received from them.

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5:58 am EST

Bravofly never book with bravofly again!

I booked flight ticket with Bravofly from Beijing to London on Feb 2015, but the the visa application was rejected by British Embassy, I sent a request to cancel my flight to Brovafly and they orginally said I can get a refund of 662.10 Euro. Then they sent me another email saying I could only get 345 EUR without any reason! I called Airline directly with my booking reference number and was told I could get 662.10 Euro according to their T&C but need to send request to Agent which is Bravofly. This is what I was keeping doing for the last 3 weeks! But what I got back is no response for my email, hunging up my phone, putting my on music for 40 minutes! This is how Bravofly does for its customer, and I will never ever again book any ticket from this Bravofly website, I hope everyone should read this website before they are booking ticket with Bravofly, which is what I really should do before I made a booking!

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6:44 am EST

Bravofly incompetent, poor customer service

I booked flights for my family to travel from Syd to Christchurch in late December 2014. Unfortunately my wife was hospitalised for 2 weeks prior to Christmas as she has incurable, secondary cancers. Despite countless calls and emails with Bravofly during an extremely stressful time, they continually screwed up in many ways when I tried to amend the booking (e.g. got the wrong Christchurch in the wrong country, got the wrong destination, got the wrong dates). Their 24 hour customer service line went unanswered, or were answered by people with poor English. They didn't answer my queries, kept on getting my simple flight request change wrong, and ignored requests (like the option of cancellation). Despite contacting them well over a week before we were due to fly out, I was still on the phone and emailing with them less than 12 hours before my flight. I ended up having to cancel my ticket (and only get

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11:10 am EST

Bravofly very bad company

This company, quoted me a non-existent T&C regarding a flight schedule change policy, never did they know I got the actual T&C on hand.

They were waiting to charge me extra and had repeatedly ignored, for 3 or more times, about my request to ask for the T&C which they relied upon for the additional charge.

Hereby I note that even repeatedly mentioning of the T&C they had failed to reproduced. Thus my conclusion is that they make it up their own. If they didn't, there is no reason, after 3 or more times of asking for it, no one send me that.

I would never, ever, in my grave, patronize this company again. Please do not book from this company guys.

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Saad1995
, US
Nov 14, 2018 3:55 am EST

I have been calling the customer service in order to cancel my ticket 7 times and no response and when they finally did they hang up the call while I am waiting for action from them. Even when they said to me that they have cancel my ticket. Suddenly today in the morning, I got a message that says that my flight is tomorrow. no comment !

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Jhosa Cardona
, US
Oct 21, 2018 9:49 pm EDT

My bill was only 3089.02, But in credit card soa reflects 12, 220.02. How it comes!

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Felix Vinson
, US
Sep 05, 2018 5:40 pm EDT

Hello,

I bought tickets on your website, and I never have an answer with informations of my fly. Nevertheless, my money for the fly is not anymore in my account

Thank You

Felix VINSON

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sudarshan kulkarni
, IN
Sep 01, 2018 5:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Team,

I'm residing in India yesterday some transaction has been done of 13776.19 and 11540.12 through my credit card it has been Misused already police complaint has been log for this fraud transaction. Please stop this payment and revert it back.

Contact Number +[protected]

Email Id-: kul.sudarshankulkarni.swap@gmail.com

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JasonGheata
, ZA
Aug 20, 2018 10:29 pm EDT

I have booked tickets, which bravofly told me the special is not availible anymore. I am waiting for the reversal of my money you guys are holding. I want it released immediately back to me, as i need to secure another flight for those days!

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Mojahid Islam
, US
Aug 20, 2018 5:11 pm EDT

Hi,
My Booking ID: [protected] is, I booked my ticket on Bravofly from Delhi to Geneva on 28 th April and return to Delhi from Geneva on 13th May.I paid the amount online, but i do not get the electronic ticket on my mail, neither any confirmation with any form of ticket .
Please help me by providing the ticket .
Thanks,
Mojahid

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Sandeep Vig
, US
Aug 15, 2018 5:50 pm EDT

my booking id is [protected] is the flight from Dubai ( dxb) to Mumbai (mum).. has not recieved any confirmation from the agent as money is already been deducted from my credit card..please reply back

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E
4:30 pm EST

Bravofly bravofly - money missing

Dear Sir/Ms,

I made bookings with El Al via bravo fly travel agency for 6 + 6 people, and a separate booking for 1+1+1 person previously. (all bookings done and paid before may2014)

We flew from Singapore to TLV, and transited in Bangkok.
On the way back we flew TLV to Singapore, and transited in Hong Kong.

However this amount of USD729.68, converted to 944.43SGD was billed to my debit account.

30 May 2014 MST EL AL NA TB 27MAY [protected] USD729.68 S$944.43

Would appreciate your kind assistance in helping me find out what this cost is for.

>>>> Emailed El Al on 18june2014 and below was their reply

Dear Sir/Madame

Kindly contact through your travel agency.

-
Best Regards,
Feen
Reservations & Ticketing Dept. | El Al Israel Airlines in Thailand
GSA : Thai Star Air Co., Ltd.
แผนกสำรองที่นั่งและบัตรโดยสาร | สายการบินแอล อัล อิสราเอล ประจำประเทศไทย
ตัวแทนกระทำการขาย บริษัท ไทยสตาร์แอร์ จำกัด
___________________________________________________________
www.elal.co.il
Tel : [protected] - 9, [protected] ext.121 - 124 Fax : [protected]
Email : [protected]@hotmail.com, [protected]@hotmail.com
__________________________________________________________

>>>>Emailed [protected]@viaggiare.it (who was assisting out flight queries for this whole trip) on 26june2014, that has not been replied till now.

>>>> Flight booking references
[protected]
[protected]
[protected]
[protected]

Do let me know who to contact.

Thank you

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Millie26
, US
Nov 11, 2015 5:59 am EST

They took money out of my account too without permission. They are scam artists, 9 months later and I am still waiting for a full refund.
I am waiting to take this further but they appear almost impossible to contact apart from a crappy email service that takes ages for a generic, unhelpful response; that is IF they bother to reply at all.

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A
3:27 pm EST

Bravofly automatically charged my credit card

Avoid bravofly scam
Ticketnr: [protected] bookingnr: [protected]
I was checking prices for flights when I was on scyscanner page and I was forwarded to bravofly. Bravofly processed immediately and promptly charged my visa credit card even when I clicked on visa electron. I wasn’t intended to use my credit card, I preferred to check if I can pay with my visa electron debit card but the bravofly payment system promptly charged my credit card even if I hadn’t chosen the the credit card botton. I got confirmation email but the phone number on the email was a number which cost 6€ for 10 minutes and which only could be called if paying by credit card. That would be also a scam to credit card. However it was a saturday and I couldn’t contact my bank and bravofly so I lost 564€ from my credit card. I couldn’t pay the amount back to my bank and I got blacklisted. Be aware of bravofly fraud. They use dirty tricks to charge people credit cards, probably they have their offices and call centers abroad where they can charge credit cards faster.
I contacted their head office in italian swiss and i’ll sue on court. Further i’ll report this case to the authorities. Please contact me with your name, address and email if you are also a victim of bravofly fraud. I see there are many complaints on www.Trustpilot.com www.Complaintsboard.com www.Sitejabber.com www.Reviewcentre.com www.Trpadvisor.com www.The guardian.com www.Telegraph.Co. Uk and more
If bravofly doesn’t charge back my credit card i’ll spread this post everyday on internet

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Bravofly charge more from an account rather then should

I had made a flight booking which is jq0029, prior to make that booking the price was in au dollar 584.60 at the bravo page, however I was charge from my account in au dollar 655.41
Outbound mel to bkk 09.07.2015 at 14.55 return bkk to mel 30.07.2015 at 22.25
Why does that happened? I am asking the different to be refunded into my account as soon as possible.
That is the cheating service then and in that way you are lye to the customer.
I hope to hear from you soon
Regard
Vladislav menzerski

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Bravofly non-refund of cancelled flights

We booked four air tickets in march 2014 and paid by american express. The airline cancelled the flight on 30 june 2014 and bravofly requested we contact them to arrange a refund, which we did immediately. We are still waiting for the refund, bravofly, almost six months later! Come on, bravofly. Really? Just pay up already! And stop sending us customer satisafaction surveys. We are clearly not satisfied!

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Bravofly unprofessional customer service

I booked flight to Miami with my son for 6th December flight through Bravofly. Unfortunately I need to change my ticket due to my work commitment. So I contacted Bravofly customer service on 2 December if my son can have unaccompanied minor service from the airline and if it is possible for me to change the ticket and how much. The request was put in 4 days before the departure. Every since then I was chasing morning and evening for answers and until 4th December almost 48 hrs before the departure I still hadn't heard anything from them. I was angry and they started to speed the case up and sent me the quote for changing but no answer for my son but said that it should be no problem and would confirm to me first thing in the morning on 5th. So they changed my ticket. This happened at 6pm on 4th. Then I got a phone call from Bravofly on Friday morning 5th December which is a day before the flight depart that the request is rejected by the airline because it is not given the airline 48 hrs notice. I am so crossed and all they said to me is sorry! I phoned them up asking for manager or supervisor, all I was told is "not possible to talk to them"! What company is that? Now they have changed my ticket and left my son to go on his own. I tried to speak to airline and all I was told is that it's too late and nothing they could do although I read on their website that they will try their best to help which I don't believe now. Would not suggest anyone to use them at all.

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Bravofly Customer Reviews Overview

Bravofly is a popular online travel agency that offers a wide range of travel services, including flights, hotels, car rentals, and holiday packages. The website has received numerous positive reviews from customers who have used their services.

One of the most significant advantages of Bravofly is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website is also known for its competitive prices, with many customers reporting that they were able to find great deals on flights and hotels.

Another positive aspect of Bravofly is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Many customers have praised the company for its quick response times and helpfulness.

Overall, Bravofly is a reliable and trustworthy travel agency that offers a wide range of services at competitive prices. With its user-friendly interface and excellent customer service, it is no wonder that the website has received so many positive reviews from satisfied customers.

Bravofly In-depth Review

Website Design and User Experience: The website design of Bravofly is clean and modern, making it easy to navigate and find the necessary information. The user experience is smooth and intuitive, with clear menus and search options.

Booking Process and Ease of Use: The booking process on Bravofly is straightforward and user-friendly. The website provides step-by-step instructions, making it easy for users to select their flights, choose seats, and complete the booking process in a few simple clicks.

Flight Options and Availability: Bravofly offers a wide range of flight options, including both domestic and international destinations. The website provides comprehensive search results, allowing users to compare different airlines, flight times, and prices to find the best option for their needs.

Pricing and Competitive Rates: Bravofly offers competitive rates for flights, often providing lower prices compared to other online travel agencies. The website also offers various deals and discounts, allowing users to save money on their bookings.

Customer Service and Support: Bravofly provides excellent customer service and support. Their customer service team is responsive and helpful, assisting users with any queries or issues they may have during the booking process or after their flight.

Loyalty Program and Benefits: Bravofly offers a loyalty program that rewards frequent users with exclusive benefits, such as discounted flights, priority boarding, and access to airport lounges. The program encourages customer loyalty and provides added value to regular users.

Additional Services and Features: In addition to flight bookings, Bravofly offers various additional services and features. These include hotel bookings, car rentals, travel insurance, and airport transfers, providing users with a one-stop solution for all their travel needs.

Trustworthiness and Security: Bravofly is a trusted and secure website for booking flights. They use industry-standard security measures to protect users' personal and payment information, ensuring a safe and secure booking experience.

Mobile App Functionality: Bravofly's mobile app is well-designed and offers a seamless booking experience on the go. The app allows users to search and book flights, manage their bookings, and receive real-time flight updates, providing convenience and flexibility for travelers.

Overall User Satisfaction and Recommendations: Overall, Bravofly provides a highly satisfactory user experience. The website's design and ease of use, combined with competitive pricing, excellent customer service, and a range of additional services, make it a recommended choice for booking flights and other travel needs.

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Contact Bravofly customer service

Phone numbers

+41 225 019 958 +44 871 277 1070 More phone numbers

Website

www.bravofly.com

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