Branded Surveys reviews and complaints

HI

I have sent an email to the website on the 27th November and explained I am having trouble getting my latest pay out for points achieved through completing surveys.

The amount of points is 1235 and the amount is £10.13.

My email address is Julie.[protected]@btinternet.com.

Please could you look in to this matter.

Regards

Mrs Julie Williams

I tried redeeming my points but was told I needed to upload ID documents. I continued taking surveys but my account was locked. When I asked about this, I was told my account had been suspended. I requested a payout for around 700 points and was told this was not an option.

This is theft of my time. I had to contact customer service a few days ago to find out what was happening.

I was taking surveys . Then I started getting you do not qualify. Then I got the message Oops looks like you’re unable to participate in our surveys. I would like this problem fixed. Since I signed up I never had a problem. I had 50 in points. I was enjoying doing the surveys. Eaith let me take more surveys or pay me what I am owed. I was trying to make a little extra money to help the fact I may be homeless soon.

The $! 03 pre-loaded mastercard I finally received from branded surveys & digital wallet was denied multiple times online and in stiores making me feeling shame and uncomfortable.

Branded surveys & their associate digital wallet have been hijacking my earned money for near a year & created hurdles after hurdles in order for me to access & use my own pre-loaded card before it expires in few more weeks!

To whom this letter may concern

good afternoon

i am writing this complaint to your company because i have had recurrent issues with payouts on branded surveys for no apparent reason. i have worked to give my opinion to the fullest extent but when i go to redeem my points it automatically says i cannot participate any longer, i them email your company and they can give me no legitimate reason as to why, they say to email and they will help verify account if there is a mistake but they never do.

its not only about working hard to give my opinions but it also has helped me in the past to manage to buy essentials as i am unemployed and on disability.

i would appreciate a solution.

thank you for your time and understanding in this matter.

yours sincerely

Alice McCall

I’m totally fed up with the technical errors on this site I can get either well through a survey or even complete one to be told ‘technical error’ Even if it’s found in your favour it isnot added to the branded elite for extra points This is the only survey site which does this Also surveys which are full are left on your dashboard and you waste your time trying to do them. All customer service do is make excuses and Dynata who now own them needs to do something about this site

I joined branded surveys and began doing surveys as long as I redeemed points that were less than 10.00 I was paid when I reached 1200 and more all of a sudden they said I had violated their terms or some such I was cheated out of almost 20.00 do not join this site as you will not be paid they said I had not answered honestly when I answered all questions honestly I aske them what it was that I violated and the never gave me an answer if I was dishonest why did hey allow points instead of deducting the points from my account they never said a word about dishonest answers until I tried to redeem over 12.00 they paid me twice before with no issues but they were only 5.00-8.00