United States - 97232
My Hyundai Elantra has been at your Brake Team - Tigard location off and on for 2 weeks now. To date, I have spent almost $650 and had my car "fixed" for the same issue four times (all at your Tigard store).
2/27: My car was towed to your shop ($62)
2/28: I picked up my car and paid for a new alternator belt & battery ($180.99)
3/07: My car was towed back to the shop with the same issue.
3/08: I picked up my car and paid for a new solenoid & starter ($447.98)
3/09: the Brake Team employees picked up my car (still with the same issues)
3/11: the Brake Team employees dropped off my car - having replaced the alternator
3/12: got stranded at work (same issue as before) & had the car towed to Brake Team
Meanwhile, my coworkers have had to rearrange their schedules every day to get me to and from work. Needless to say, they (and my Manager) are getting fed up with being asked to do this time and time again.
What I am asking is what I believe to be the most reasonable thing: I would like to get a loaner until they are certain they have my car fixed (once and for all). I asked about it and was told that they didn't have any loaners. But I swear they have signs up in the store saying that they do have loaners. Anyway, I believe that I shouldn't even have to ask for a loaner after 2 weeks. It's just ridiculous!
And now they are telling me that I have to pay for the tow to get it back to the shop - UNBELIEVABLE!
I entered Brake Team 2 pm September 7th 2010. I asked for a simple replacement of my brake pads. I was given...
Brake Brother / Brake team all the same! New management what a laugh!!! Nothing has changed! still scamming customers! 89.99 for brake is just a scam to get your business!!! Your total ends up 300.00 or more and after you pay that your are worse than when you went in ! Take by advice and stay away from all brake bros and brake team! Take your car to les Schwab! They only employee legal employees with ss and not illegal aliens who dont know what they are doing! They may cost a little more but you get what you pay for! Also there warranty is gauranteed! Unlike others! Dont get fooled like I did my "New Management"! The staff is rude and walks around smoking cigaretts in front of the customers! This was the worse service I ever got!
I went into Brake Team at 4pm to get new brakes on front and rear. Ofcourse they told me I needed more than just the standard brake service. I went in with a coupon and they increased the price even more to make up for the coupon. After spending over $300, I left with my brakes being worse then when I went in there. I thought I was going to get in an accident on my way home because I had to shove the pedal to the floor board. It took them less than an hour. When I went in, they said they close at 5pm rather than 6pm if they don't have any customers. Hmm, that might be why they got me out of there before 5pm. I would definately not recommend this place. I am going back in tomorrow to see what they can do for me...it better be nothing less than a full refund. I will see and post an update. I have requested to get my old parts tomorrow and will be taking them to a real mechanic to see if I needed everything they say that I did. I recommend spending the time and money at Les Schwab or somewhere else that knows what they are doing...these guys don't seem to know. I foresee lots of lawsuits in the future if all the cars that get driven away are done this bad.
June 2, 2008, I went to a Brake Team business at 1134 82nd Ave., Portland, OR 97216 to get their $99.00 brake special. Within an hour they told me my rotor's were shot and who ever did the last brake job didn't know what they were doing. So, I forked out $412.24 for Brakes, Rotors, Caliper Hardware(Front), Grease Seals and Labor.
Right out of the gate my brakes were squeaking. I was told they would squeak a bit to adjust. The squeaking did end a short time later. It was about October when we started to get the rain here in Portland. I was quite angry and didn't know what to do. My thoughts were how could someone I thought I could trust giving me a crappy brake job. One day as I applied the brakes, the brakes grabbed and locked up.
I had boughten tires from a local company down the street from my home. So, when I went to pay on my new tires I told the company I got the tires from I was having issues with my brakes. They took the pickup for test drive, then when they got it back to the shop they told me they would take the wheels off, but not take the brakes off since it was still under warranty. I was told that the new ASB Toner Rings were not put on when the old Rotor was replaced. Since the two parts are not compatible, the computer isn't allowing the anti-lock brakes to work properly. They told me to go back to Brake Team and have them fix it or replace it for free since I had a 36, 000 mile warranty. If they refused, then if I found a new ASB Toner Ring they would replace the ring.
I finely was able to get over to the Brake Team Business on 1134 S.E. 82nd Ave., only to find out that that business location has been closed.
January 5, 2009, I drove to Gresham Brake Team business. I showed the Manager my warranty and explained what was done and what was wrong. He told me, 'We could do a free brake inspection but can't replace any part for free since your warranty is voided under the new management.
How on earth can a business be allowed to buy another business with out honoring existing customer warranties. I am very angry.
I have since quit driving my pickup, only under emergency situations. I do not have another $412.00 to spend on Brakes.