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Bradlows Furniture
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Bradlows Furniture
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1.0 184 Reviews

Bradlows Furniture Complaints Summary

2 Resolved
182 Unresolved
Our verdict: If considering services from Bradlows Furniture with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Bradlows Furniture reviews & complaints 184

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K
5:54 am EDT

Bradlows Furniture death claim

Hi Khetha here I am not happy with the service I have been getting from Bradlows/Morkels regards to the death claim I made with them, early June I made a death claim for the late Makhosazana [protected] at Bradlows/Morkels in Vosloorus I left all the necessary documentation with them then on the 8th of June I received an SMS stating the claim was received from JDG insurance with a ref: FLO-170607-6jt, I then called [protected] that was on the SMS alerting me about the claim i spoke to the lady by the name of lindiwe she said to me the claim was to be processed but they will phone if there's anything needed till today no word from JDG I then emailed new documents to Neo on the 28th June 2017, on the 29 June 2017 I sent Neo an email to find if he did receive the email I sent to him but no reply from Neo. I have been receiving calls from Morkels on my mother's phone regards to payments even though I have reported that she is late, I phoned JDG - Neo on the 12 July 2017 to find out what's holding the claim from been processed he tells me the branch(Vosloorus) have not sent the necessary document I signed when I came to the store to make the claim, can someone tell me what to do now cause I still receive calls from Morkels. This has to be worst service I have received in my entire life, SIMPLY CAUSE there's no communication I am the one that needs to keep phoning you, this is really not on. If this is the service Bradlows/Morkels offer their customers I am SORRY it is very BAD very very BAD Please phone the branch find out what's the delay about and phone me on [protected] ASAP

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1:37 am EDT

Bradlows Furniture lounge suite

I do not think this forum works...Morkels salesman lied to me...i bought a leather suite but half of it was fake..and is all cracked now. I have complained numerous times..but Morkels does not answer. I also contacted the branch in Nelspruit who said they will send somebody out. I used the cream I bought with the suite to clean it. I need some answer I need my lounge suite fixed/replaced/refunded. The photos are not the same couch 3 seater and 2 seater.
Peter Meyer... [protected]@live.co.za

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6:36 am EDT

Bradlows Furniture fridge

I put down a laybuy in December for a fridge at Bradlows Potchefstroom, about two weeks back I paid it off and was told that the fridge was not in stock. The fridge was only available at Bradlows Rosslin and I was told that I will get it by last week Friday. I called and still the Friday was not picked up yet, I called again today im told that at the branch where the fridge is they don't have a bubble wrap so that is what's holding my fridge. I hope and pray that my fridge doesn't cone with scretches otherwise I don't want it I want my money back. Its nice when they receive money but when they have to deliver its a problem. We also bought a Sony Mgongo sound system in 2014, the dvd player has never worked since we bought it, we took it about four times for repairs but it was never fixed until today we even finished paying off s product that doesn't work. This was my last time buying at Bradlows.

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6:13 am EDT

Bradlows Furniture sofa

Hi, I bought this so called leather sofas in 2015, they told me it's leather, bt the sofas has too many cracks, u can swear it's a plastic sofa, I bought them for r29 999, so much money for a useless product, ths is [censor] man, I want my money back or better sofas not this one, you pole are killing your own business by manufacturing fakes, am so angry at this morsels shop, worse part its 29 999, thats a lot of money to throw away for this rubbish, speak out is after u, contact me, [protected]

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8:35 am EDT

Bradlows Furniture br - regal-[protected]-54

I am hereby lodging a formal complaint regarding this issue. I reported to your store that the screws of the dressing table are coming off the doors and mirrors. The headboard has also came off the the pedestals. Now I am being told to pay for the repairs of this. That bedroom suit has been there since it was delivered by your own people. It was never moved to anywhere. I therefore fail to understand that it is of my own negligence.

Your treatment is definitely unfair and unacceptable to me. I am paying a lt of money in installments, but now I am expected to pay for the damages that I am not responsible of. I doubt very much if this is a correct way of dealing with your loyal clientele. I am not prepared to pay for this quote as I am not responsible for these damages. This furniture has been with you for the last 2 months already and I kept quite with the hope that you are attending to this matter. Please return it and I will rather find other ways of dealing with this matter.

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12:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bradlows Furniture I am complaining about manhattan lounge suite purchased at polokwane schoeman street.

I purchased a Manhattan lounge suite in polokwane last year 2016.the product is now a year, I reported some damage in March 2017.they took it (3 seater) for repair, but when it comes back it was a different couch, I told the polokwane that the couch provided in not mine, but know I am still not attended to. I need your intervention immediately.

Ft mothutsi
[protected]

Regards

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K
5:50 am EDT

Bradlows Furniture badlows / damaged lg home theatre system

Hi, my name is Ian contact number [protected] I bought an LG Home Theatre System (ARX8500) cash sale R R6999.95 on 21-12-2016, I noticed the amplifier did not read USB devices and the DVD player does not read CD’s and the HDMI port does not work. l went to the shop and reported the damage I waited 2 weeks for collection three weeks later they brought back the very same goods not repaired. I took everything back and after 2 weeks I received a call from the store manager that the items are back in the store but they will not fix the DVD player as it is not covered on the warrantee. To my surprise both items have stickers indicating the warrantee, and my question is the first time both items we repaired according to the store, second time around only one item is not covered. I have logged a complaint with head office and awaiting feedback. I’m truly disappointed with the service a have received at Bradlows Festival Mall Kempton Park.

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K
1:21 am EDT

Bradlows Furniture damaged safari dressing table

I bought safari wall bedroom's it was delivered on March 2016 after two weeks I noticed a damage l went to the shop and reported the damage I waited 10 months for collection three weeks later they brought back the very same goods not repaired l never accept it they went back with it two weeks later again they brought the very damaged goods not repaired. now is almost a year just imagine how incoveneit my bed room is.

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5:43 am EST
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Bradlows Furniture lack of feedback and service delivery

I bought leader coaches and they are damaged now I have been waiting for 2 weeks for them to come and collect the items, mind you I stay 10 minutes away from the warehouse but I was not allowed to drop the items off.

I continuously called the shop and spoke to Connie In Mabopane Branch who kept on making empty promises with regards to calling me back with feedback.

I would really appreciate it if you can assist with getting Bradlows to collect the items as matter of urgency.

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2:29 am EST

Bradlows Furniture account

Hi. My name is lucky on [protected] Ive opened an account for a king seally bead at Protea Glen Soweto ... i was told that it can take between 3 and 5 working days to complete the account application process... i was approved and after 14 working days of constantly calling and visiting the branch. I keep being told ny application is in process... how unprofessional to give invalif info... had i been told that 2 weeks minimum is the waiting period ... i probably would use another shop... we are customers and we are treated like garbage... no one ever makes a follow up with or the courtesy to call and advise how far things are...
I am really disgusted as i am still waiting

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7:30 am EST

Bradlows Furniture bad customer treatment

My Name is Mahlodi and I have an account with Bradlows stores, My account no is6365290020757442, My complain about how they treating me, I am paying my account on monthly basis and it happened I defaulted one month with an amount less than my monthly instalment they never bothered to find out the reason behind that, they just handed me over to the attorneys by the name of JJ HARMSE, those people call me every week, they very rude as if I am not paying my account, I have tried calling Bradlows head office but cannot get through .I need an explanation from Bradlows they not following right procedures.

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6:34 am EST

Bradlows Furniture manhattan 3 piece leather suite

Good day,
Bought a leather suite cash for r19000.00 end of 2016 bradlow's paarl
1. The phone number on the invoice is not that of the shop.
2. 2 rubbers were missing on the 3 seater and made marks on my laminated floor. Informed the manager and said he will be get the rubbers from the factory.Rubbers came manager called me and said they will be at my home the next day at 08:30 the morning i waited till 16:00 and phoned, then the salesman explained why he could not come, (Is the customer not first?) . I had to make that call, no-one from the shop called to inform me that they won't come still that day. Next day salesman person came to fix the problem, the rubbers anyone could see its not new, not in any packaging. I showed him the problem of the 3 seater, left hand side much lower than the right hand side, if recline then the seat pulls further away from the middle seat. Salesman could not de assemble the seat, called the manager to get the assemble person but he bluntly refused. Until today the manager of bradlow paarl have not contacted me again, the single seat start to give problems as well- very loose. Could you please send an artisan to fix my suite, please do not send the people from paarl or ask that manager to contact me again. He made a deal and the customer he does not care about, even with the 2 year guarantee.

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1:08 am EST
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Bradlows Furniture hisense 516 ltr sbs fridge h670sg

There is a Hisense 516Ltr SBS Fridge H670SG that were advertised for R6999.95 and was valid until 14 January 2017. There is no indication that it is only limited stock. I paid for one on the 29th of December 2016 after the manager and the sales lady checked for stock availability. I was told that there are 4 available. This was at the Potchefstroom branch. The fridge was supposed to delivered the Saturday, after I told the manager I will fetch it myself he said that he has arranged that it will be delivered at my house straight from the factory, no extra charge. Saturday morning I received a phone call that there was no fridge available (after I was told there are 4 available) but not to worry they are looking for one for me, and will keep me updated. After a week I went to the store to find out what is happening. Story after story. Eventually I went back to the store again cause the manager is not getting back to me and I was told sorry no fridges are available anymore, but I can have a Samsung fridge instead. I said I will come and have a look. The Manager told me that I have to come and look at it on Friday the 13th, but I told him I will only be able to get there on Saturday. I went to the store and looked at the Sansuief ridge, which are selling for something like R8000. At first I said I will take it because I need a fridge, but then I decided that this is a complete rip off. I bought a fridge that was advertised for R6999.95 which normally sells for R14000.00. Now I must be happy with an R8000.00. I want the same deal on another Hisense Fridge selling at R14000.00 if the one I paid for already is not available. I then at least get what I was offered. The Manager is also not doing his job or keeping his promises. I had to go to the store eveytime to find out what is going on, and everytime he has a different story. He is arrogant and not making any effort at assisting me unless confronted.

Please get back to me a.s.a.p.
[protected]@gmail.com

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5:16 am EST
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Bradlows Furniture hisense 516 ltr sbs fridge h670sg

Good day

I have send from A to Z regarding my query.

There is a Hisense 516Ltr SBS Fridge H670SG that you are advertising on line for R6999.95 and is valid until 14 January 2017. There is no indication that it is only limited stock and I want 1 of those fridges please. I am based in Vanderbijlpark.

My contact number [protected]

Word [protected]

Regards

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11:42 pm EST

Bradlows Furniture meridian 3 piece wall unit

Hi, My name is Johannes. I purchased a 3 piece Wall unit for R9000 cash from Bradlows Kempton Park on the 11th of November 2016. The wall unit was delivered on the 25 of November 2016. On inspection of the unit I noticed that it was not in good condition and the two side units were different. I immediately called the sales man by the name Yakhu and I explained the situation to him and said he will speak to his manager ( Thabiso Mphahlele) and revert back to me. I called them again on Saturday 26th and he told he is still waiting for his manager to get back to him.

After a thorough inspection of the Wall Unit I noticed that it was the one which was on their floor as a display. Monday I went to the store and I confronted them and they acknowledged that they delivered their display.
Sales person user number is [protected] account number: 1977212, customer no: 2575560.

After a conversation with the business manager Thabiso Mphahlele, we agreed that they will replace the wall unit within 7 days, of which failure will result in a full refund. Today is Monday and I never heard from Thabiso and I am now going to demand my refund.

This store is run by self- centered, criminals who are don't care about customers and I they don't even know what good customer service is. I will never buy anything ever from Bradlows nor encourage anyone I know to make the same mistake of buying from Bradlows. I saw a lot of complains on TV and today I have experienced it myself.

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5:01 am EST
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Bradlows Furniture wall unit

Hi am lesia andries mokoena from qwaqwa seotlong i bought wallunit with cash it's about four months waiting for them to assembled they charge me 250 to assembled it only to found out that they put wrong boxes that's can't build a wallunit they promise to collect it but mr Jobe am bradlows phthaditjhaba keeps on laying to me so am planning legal action against u

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Saaz Thabisa Montshiwa
, US
Oct 28, 2018 3:58 am EDT

I bought a lounge suit last year at bradlows harts water in April n I bought it cash this year 1st October I went der to lodge a complain that the single seat springs went loose thn they told me that de sivelle Lounge suit only had 1 year guarantee. But no told me or advice me to buy extra guarantee I can't buy a lounge suit for 16000 cash n that.

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Mrs Molefe
, ZA
Oct 28, 2018 12:40 am EDT

I bought a washing machine in 2017 July cash (R5 800) and used it up until 2018 March I reported it 4 times already and technicians cannot fix it however they expecting me to sit with a machine that is not working and they took my money. Nobody is willing to assist me

D
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Dee15
, ZA
Oct 14, 2018 7:57 pm EDT

I bought couches and a coffee table yesterday day from bradlows and pay for delivery I then contact by their whearhouse to confirm the delivery for 2 day 6th October 2018 but the delivery never came.

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Mbuja
, ZA
Sep 01, 2018 8:43 pm EDT
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I lost my id a while back and in result to that i have recently learnt that my details were used to open an account in a store in vanderbijlpark witch i have no knowledge about so i would like this issue to be investigated.

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1:54 am EDT
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Bradlows Furniture broadwalk mall richardbay

We purchased a Magnum Lounge set for R17000, The Manager did not even give us a present, she was really un friendly and kept on being un reasonable, Can the regional manager call me urgently to discuss this matter, I even have a problem the stiches are now becoming loose, and the lounge sofa is not in good order

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5:22 am EDT

Bradlows Furniture sansui lifepad tablet

I bought a computer package from Morkels Promenade in December 2015.The tablet I got with the package is broken and I took it back to Morkels Mitchells which has now moved to Westgate Mall. I took the tablet to Morkels on the 17 May 2016 and to date I have not received anything in return.According to the store they are going to replace the tablet with a new tablaet. I phoned the store thrice already and then they just say they are waiting on stock from the supplier. I am very disappointed because every month they deduct their money from my bank account but now i'm paying for something that I don't have and if I don't phone them I don't hear anything from them which is totally unaccepted.The reference number for the product complaint is MOSN-[protected]-30.

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3:32 am EST
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Bradlows Furniture Poor service

I purchased a bedroom suit + bed set for R30 000 and was delivered / dropped at my place in my absence with a promise that they will come and assemble it . Up to date they never came back I don't know how many times I visited the store and the management is passing the buck. I lost trust and interest in bradlows over this easy problem I m even questioning this type of management

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6:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bradlows Furniture used furniture

When the bedroom suite, which I paid cash for, was delivered it was NOT in a good condition it looked like it was used before or was on display. Even the way it was wrapped it showed that the goods were not from the manufacturer.
What annoys me most is that I told them that I want brand new furniture otherwise I would have taken the display from the shop.
The matter gets worse when Samantha (the Lady who is dealing with the matter) lied and said they are waiting for the feedback from the head office and to my annoyance the head office said they don't know anything about this.I feel very INSULTED and DISRESPECTED especially since I made myself clear about the conditions of acceptance and payment for the furniture.
When I told this Samantha that if they can't give me what I want, I want my money back she said the matter is being taken care of yet she was lying, so it means she doesn't care.

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Ruth Hope
, US
Aug 01, 2016 9:47 am EDT

I bought a laptop combo from Morkels with a Sansui tablet.The tablet is broken and i took it in for repairs on the 17 May 2016 to date I am still waiting for the tablet.I am very disappointed because every month Morkels debits their money easily from my account but now I have to wait forever for my product.

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