Bradlows Furniture
reviews and complaints

Good day.

My name is Regina Xhekwa and I reside in Sada Whittlesea. My contact number is [protected] my alternative number is [protected]. I purchased a bedroom suite at Bradlows Queenstown, Cathcart Road and I was told that when it was delivered, R2000 cashback would be deposited into my account. The bedroom suite was delivered last month and till this day there has been no money deposited into my account. When I told them about this they said that I must wait because it usually takes about 72 Hours for the money to be processed but weeks have passed now and I still haven't received anything, please advise.

My name is delver malatji, this is regarding bradlows phalaborwa, I applied for my lay-buy on a bed on the 24th august and paid r600 to secure my lay-buy for the bed. I was assisted by dickson mathebula, the sales representative and anna kambowo who is the manager assisted me with the application process.

Upon arrival at home, I found there is a handling fee of r520 which I was never told about. I went back to the shop on the 27th august to submit my papers for refund and I was told the refund process will take 3 weeks, I got patient and the inquired with the customer care services of bradlows and the told me that it will take 14 days, which differs to the information I got in the shop.

After 3 weeks I then called the shop and I was told annah is on leave and she is the only one who can assist me with my refund, I waited for her to come back and I went to the shop yesterday (24th septemper). I found her and with a smile on her face, she told me that she did not finalize the paper work before going on leave, the leave that she claimed she took since the begging of september but cagey about the exact dates. To my surprised, she then told me I will get my money next week ' so its no longer 3 weeks waiting period but in a weeks time'. I loved the bed so much but bradlows is not where I am going to buy it.

I am angry because I am being played for a fool by the shop manager, I think as a company, you must question her work ethic and integrity, and anticipate to loose more customers in the near future if you don't act on her attitude towards assisting customers.

I want my hard earned money back!

Very bad service from Vosloorus Chris Hani crossing branch, manger and incompetent stuff I bought a bedroom suit 3piece but it was not complete when it was delivered, I was told the chair was broken and no one made an effort to call and advise me about it until I went personally. And the chest of drawers was also broken with all this purchase I made it cash. I demand my money back an you can collect that incomplete bedroom suit, the manger can't even take responsibility she made a poor excuse that she was on leave and they couldn't order very poor. Please refund me and take your bedroom suit.

2018 February we bought couches at Bradlows Maponya Mall for 36, 096.95, ACC [protected]. Months later the couches were now making noise when you sit. In August we logged a complaint with the store and they collected the couch on the 10th August 2019. Till date we still have not received the couch. 2 weeks in a row we are told the couch will be delivered and we skip work for that day and no couch gets delivered. Just yesterday we were told the couch will be delivered and didn't go to work and were told they are out of the warehouse and in the truck with the delivery guys. Till now we still waiting for the couch. This is a very pathetic service to say the least. We sit on camp chairs whereas we have couches.! The worst worst worst service ever! I personally would not recommend Bradlows to anyone!

I did a lay-by on the 18th of April 2019 cancelled my lay-by on 23rd of August 2019, was told I would get my refund in 14 days from Bradlows at Greenacres Mall in Port Elizabeth I still haven't received my money back. When I call I get the run around, when I call the head office they tell me to contact the branch again. I honestly don't know what to do, I'm frustrated at this

Application reference of laybuy:[protected]
Application date : 18-04-2019 Time 14:57
Trading as : Bradlows Main Port Elizabeth
Reg no: 1999/020292/07
Vat reg no: [protected]
Physical Address: 6 Eastern Service Road
Easterngate, Sandton
2090, RSA
Representative : Merlene Kerspay
Email: [protected]@jdg.co.za

I would like to receive my refund as soon as possible.

I am extremely disappointed with BRADLOWS Trade Route Mall Lenasia Under a Manager by the name of Joe **********, I would not recommend anyone to buy from that shop, my parents bought a Dining Suit and had s many defects the guys from the store came to collect it at home after we complaint and they came on the 10/07/2019 and took the chairs and brought them back as they were and collected the table top which is still in question as of where it is. I called him to ask what the progress is and he told me that he has no idea of what is happening at all the head office took the furniture thats after my parents spent money and petrol going back and fourth to him and telling them that he will be in touch.

All i wanted is to close my account, i called in on the 31 August 2019 to get a settlement amount which i was given and i paid on the same day and requested the account to be closed ...ALL TO FIND THAT WAS NOT DONE. I still had to be the 1 calling in seing that there feedback paid up letter ...woow wat [censored] service offered by consultants who are not even willing to help, worse part to be told that there are no managers available nor even reference numbers for calls ...

On the 15th of August i bought the tv stand at Bradlows Oudtshoorn and never reach my home. I was given the one that is on the display and was promised that the new one it will be dilivered on the following Monday of the 22, i went back to the store to remind them and was promised that it will be dilivered the following day again on the 29th same story . I went again on the 15th August and told them that if they didnt diliver it by the end of the 15th, i dont need it anymore. On the 16th they came to take their old tv stand and they promise to refund me, i signed the documents for the refund when im asking them when are they paying back my money, they are taking me from pillar to post.
I need some assistance to get my money back please

Disgusted with incompetent management! I bought a lounge suite advertised as "leather" the suite started fading and I asked them te replace it. They did after a fight. The new set did the exact same thing. After numerous fights I cancelled the buy. After more fights i got PART of my money back but they refused to pay back my deposit of R5000!
The manager at the time never followed up and I told her that once I have my deposit they can have the lounge suite.
New management took over and realised that something isnt right, they phoned me this morning and the way they spoke to me is actually revolting!
I refuse to be spoken to in a way like that and to be cheated out of my deposit money!

I bought a new X70 Sony system within a week gave me the protection 01 and now it's 2 weeks and told me that It wasn't collected from supplier Sony and feel I bought nothing in my house and as for mattress is making terrible sounds when sleeping on it and it's not even 10 years, I went there they told me they're still waiting for the approval from the supplier and amount to be charged

We purchased a leather black lounge suite. (1seat/2seat/3seat) 2017

When we got the item we noticed it was not the same color.
We phoned the salesman and he advised he would have it sorted.
Nothing came of this for months, we noticed some slit mark's on the 3seater, reported this.

Few months later we moved and again got hold of store but nothing came of it.
Few months later got the head manager involved after months of struggling.

I want my money back now, and they have the check to send me a repair quote.

I got robbed

Good day

Can someone please fix my instalment to the attached.

I have been phoning the store I don't know how many times.

My instalment should be R1883 at per the attached contract.

i am now told to go again, with all the credit application docs.

Regards,
Nobuntu Nqandende
[protected]

From: Nqandende, N. (Nobuntu)
Sent: Friday, 28 June 2019 09:30
To: Financial Services Query Marlboro
Subject: FW: Mrs NOBUNTU NQANDENDE Acc No : 0019053895 Bradlows : BRADLOWS MITCHELLS PLAIN

Please see the attached, overwrite done on the 22 June 2019

From: Nqandende, N. (Nobuntu)
Sent: Wednesday, 26 June 2019 10:27
To: Financial Services Query Marlboro
Subject: RE: Mrs NOBUNTU NQANDENDE Acc No : 0019053895 Bradlows : BRADLOWS MITCHELLS PLAIN

Good day

Kindly check your records under my name.

The store has resubmitted /overwritten the application and the new instalment is less. I received the couches on 20 June and I was waiting for over a month now you telling me that my account will be in arears for a delay that was done by the store or your supplier, that you also know of. Is it fair that I receive items today and tomorrow my account is debited? Please enlighten me, or is that how things are done at bradlows?

and I was told by the store that my first payment will then be July.

My stove had a crack in the centre of the plate. This has caused my other appliances to blow up. As it continues tripping the main. I have tried contacting you guys. I want a complete new unit. I also complained about the lounge set as well. Has no spine support I ended up with Sciatica problems. Please treat this as urgent as I cook on a two plate stove . Cant cook big quantities. I am a faithful customer who has also been giving your store names to my work colleagues. KThank you. Also the dare of payment has moved to the 1st of every month.

jvc 65"- since i got the product it freezes and stops responding, you need to unplug it and according to me it is new, i only made my first payment in june.

roma lounge suite- on 15-07-2019 at approx 21:00 our church pastor was sitting on the couch and we just heard a snap and crack.

i do not have an invoice as your kriel branch had/has problems printing things.

i would like a refund, as i have only made my first payment in june and a replaced or fixed product will not do, i am paying for the products i did not get it for free, and unfortunately i can rather sit on drums, then waste my hard earned money on scrap!.

please be polite enough and customer friendly enough to let me know when these products will be collected. i called yesterday, and not one person has contacted me.

i am in the services industry and even when it is not our fault we still treat our customers with respect and dignity, becuase it is their hard earned money that gives us a salary every month to buy things that break within a few weeks at bradlows.

my account number: [protected]
cell: [protected]

Khanyisile Dlamini
[protected]
399 sikundu daveyton
I returned a chest of drawers four months ago for repairs because it ws broken at bradlows mayfield square in daveyton . The shop does not call me on any updates, when i go there they alwys say they still dealing with the matter and they promise to call me on updates but they neva call. Im tired because its been long over due and they keep on lying to me and i paid for the product and i bought it because i needed to use it. Im currently not happy with their service.