Box Office Ticket Sales
reviews and complaints

We purchased tickets in the amount of $188.04. The show was cancelled due to the pandemic and then the Sandusky State Theatre was destroyed due to a storm. We were promised a full refund that we never received.

When I called I was told we could only use a voucher. Due to health conditions my Husband and I are in a nursing home and will not be able to use a voucher.

That is not what was promised to us. This was a not the industry standards at the time of our purchased on January 18, 2020.

This is taken advantage of us and due to us being elderly and Senior Citizens. And to your benefit.

Bought tickets, show cancelled, , Box Office Tickets sending out vouchers instead of refund, , called & they lied saying their policy changed, , I have it in writing from their website we are supposed to be offered voucher or refund of money ! Never offered us a choice! Spoke with a VERY RUDE LADY MANAGER!
Well we have already filed a complaint & our credit card co is going after them! Enough of the lies & games Box Office Tickets, , you did this to yourself, , I will write a review on every site I can!

On September 22, I applied for two tickets to the November 29th Mannheim Steamroller concert at the Wilson Center in Wilmington, NC. After filling out all the requested information, I was told a "verification email" would be sent to which I was to reply to verify my identity. That email never came!
I tried to recover the site for over an hour and start over but without success.
On Sept. 23rd, I tried again and again, still no success and still no tickets!
I then went to the Wilson Center Box Office and bought two tickets, almost the last two!
So, thinking I had been scammed, I notified my credit card people to stop payment. This is in progress. In any case, I have tickets and do not want more. Please stop the process and credit my American Express account.
Thanks, Charles Hollis

I purchased a ticket for Wicked in Dallas for the August 8 (1:30 pm) performance. I picked section E. It stated I would get a single ticket in section E or better. Then in small print it gave covid rules for the balcony. When I got my ticket it was in the top row of BALCONY BB. Worst seat in the house. I called left a message for a return call. Sent an email. I got a snide reply that it said everywhere that it was the balcony. Bait and switch Zone E is lower level.
$184.78

I purchased 3 tickets on dec 12, 2019 for a maroon 5 concert in edmonton, ab - canada on aug 12, 2020. Due to covid, the concert was rescheduled to aug 3, 2021 but then the concert was finally cancelled. According to box office ticket sales policy, a full refund will be issued if a concert is cancelled. All we got offered is a voucher for 110% of the value and it's only good for 1 year. We want our full refund, as per box office ticket sales policy.
Invoice #558835 created on thurs, dec 12, 2019 at 1:37:09pm

This company is an absolute scam. I purchased 3 tickets for the Nederland Theater in Chicago a few days ago, today I received and email stating that my "refund was approved" for my tickets. I received a separate email stating that they were not able to fulfill the purchase due to my billing information. I verified my billing information was correct and decided to call their customer service. I was transferred 3 times to get back to the automated answering service, 4th time was a charm. The man who answered by the name of Hazel was initially rude off the bat. I could barely understand him and he was getting annoyed that I kept saying "I'm sorry I couldn't hear you." His explication was that he... SOLD THEM TO SOMEONE ELSE. I was utterly confused with this statement and he went on to say "the way that it works is that there are HUNDREDS of people around the world who look for tickets and we cannot guarantee that you will receive them when you purchase them. The person that bought it had their credit card go through so we gave it to him." Excuse me? So their line of business is selling-a-ticket-to-multiple-people, -whoever's-card-get-swiped-first-wins mind set. That is NOT a business, that is not smart, that is not right. Hands down the worst experience I have ever had. Do NOT utilize their website or any of their services. Absolute garbage.

I ordered 2 Alabama Concerto Tickets costing $327.82 on March 05 2019 & never received them! I have my bank account statement showing the money was taken out of my account that same day! Bank of America Account# [protected]! The concert was postponed until July 11 2020 now & I still want to see Alabama! Would like for you to find my expensive Tickets or credit my account with my $327.82 if not! Thank you. Sincerely Vivian W Farris

Sells concert tickets as a third party. The ticket price is listed as one thing, but they charge service and delivery fees, even though they're not delivering anything. The website claims they'll only charge $1-5% of ticket price in service fees, but the service fee charged to the tickets was 30% or more. They don't explain that you're not going to recieve your ticket until mere days before the event. then they have the audacity to say they'll refusing to make a refund, even though the event is more than 6 months away.

After purchasing tickets for a play at a fairly ridiculous price, I agreed to purchase the tickets only to find that ticketsales.com was charging an additional $26 per ticket as a service charge. This is deceptive advertising and this practice should stop. The price listed on the website should reflect a total cost of the tickets including any additional exorbitant service charges that they wish to charge. I also was charged a delivery fee of $15 for tickets that I was told I would have to pick up at the theatre will call window. There was no delivery involved. This is beyond ridiculous. These people should not be in business. The same practices are being used by nearly all ticket suppliers. Why can't people go directly to the organization to purchase the tickets instead of a third party seller who is only out to gouge a buyer.

This writer (Allen Hill) purchased 2 paw patrol live tickets initially from online, but noticed that the tickets were excessive in price due to a 30% surcharge causing the ticket(s) to price to become $540 plus dollars instead of $398 dollars. This writer then called the phone number associated with the website to complete the purchasing process and instead of receiving the 30% surcharge I received a 9% surcharge which made my total $442 and change.

This writer obtained 2 seats. Note: The site or representative never mentioned anything about v.i.p packages but sent v.i.p seating tickets, giving the illusion that this writer and guest would have v.i.p accommodations.

Upon arrival this writer entered the v.i.p entrance and was directed towards seating.
This writer then noticed that v.i.p. passes were being issued to the first two rows of patrons. This writer spoke with the man issuing the passes and he stated that the first 2 rows only received such passes. This writer called the number located on the invoice of sale to dispute the disparity.

Upon calling the number this writer informed the receptionist of the issue and was placed on hold for several minutes. The receptionist couldn't answer my concerns and this writer became irate and insulted the receptionist then asked to speak with a supervisor.

This writer was placed on hold for several more minutes. Upon speaking with the supervisor this writer then explained previous concern as expressed to the receptionist she denied that this writer had v.i.p tickets, that only 2 standard tickets were purchased. During this exchange this writer became irate and insulted the supervisor and ended the call.

This writer called back a few hours later to address the issue again and spoke with a manager. The manager stated that I didn't purchase v.i.p all access tickets just v.i.p seating tickets. The manager stated that this writer didn't ask for v.i.p all access tickets, but I didn't ask for v.i.p seating but was granted that.

The site or the receptionist that did the ticket transaction never mentioned that seating v.i.p was included in the purchasing of the tickets or that v.i.p all access was different from the other or available either. This writer paid almost $200 dollars per ticket only to find out v.i.p access wasn't included, but v.i.p seating was. Then 2 days later the tickets dropped significantly in price for that section and for v.i.p all access not to be included was a robbery and totally ruined this writers young child experience.

This writer informed the manager of wanting to file a complaint concerning the issue. The manager then stated that he would be the one handling the issue and to expect a call back from him personally rendering the same results. Meaning nothing will happen because he could control how far this writers complaint went, even after this writer asked to speak with his superior.

This writer is requesting a partial refund for the inconvenience and lack of expertise displayed by members associated with such busniess.

I purchased tickets to Jeff Dunham that were seats being sold by a third party and not ticketmaster. The real fraud comes in when the invoice for the tickets indicates one amount and then you click purchase and wala the service charges for $152 appear. Do NOT PURCHASE TICKETS ON THE SECONDARY MARKET ESPECIALLY IF IT IS FROM BOXOFFICE TICKET.CENTER. There are others that have been scammed as well. Just hope at least my tickets work when I go to event. I will be contacting the FBI and Consumer Protection as this is totally wrong. This company should not be in business.

I just purchased Big Daddy Weave tickets for the local church in town. All tickets are $20and they charged me $31 for " good seats" and 18 and some change for processing fees and some other ridiculous charge. I called the church and they have never heard of this website and would never sell tickets for this price. This website also had "front row" tickets for 125$ and the church stated they have no assigned seating, as stated before. ITS come as you are and find a seat type deal. I am very angry and upset that people continue to rip other off. I am reporting to the BBB.

I was looking to buy 2 Def Leppard concert tickets and was told the cost would be $159.50 a ticket for "really good seats. 13 rows from the ground floor".
There was also a 23.50% service fee of $74.97.
Shipping cost of $7.95.
The total cost for the 2 tickets was $401.92 USD.
I contacted the venue where Def Leppard will be performing and was told these seats cost only $55 CAD.
Box Office Ticket Sales are scammers.
Buyer Beware!

On Nov. 7th I purchased two tickets from Box Office Ticket Sales for the Nov. 29th performance of White Christmas at the Fox Theater in Atlanta, GA. When we arrived at the Fox they did not honor our tickets. They scanned our paper tickets and the electronic PDFs and the tickets were "invalid". The tickets they sold us were not authentic. This was supposed to be an early Christmas present for my daughter. Instead, it was a horrible, embarrassing, and expensive evening. Box Office Ticket Sales took my $226.83 and I received nothing in return. BEWARE! DO NOT BUY TICKETS FROM THIS COMPANY!

The first morning tickets went on sale for Cher at the PNC Arena in Raleigh NC I called what I thought was the Ticketmaster number. I had been on the Ticketmaster website the day before to research tickets, etc. I still don't understand how I got the Box Office Ticket Sales telephone number. I was under the assumption I was dealing with Ticketmaster the whole time. My friend and I are both disabled seniors and I explained up front we couldn't sit at the top and if that's the only thing available I wasn't interested in buying tickets. The rep (Bobby F) said he was going to try and open up something for us. He was successful and told me the tickets would be $109.50 and we would only have to walk up four steps. You have to understand I thought I was dealing with Ticketmaster and getting good seats so I was okay with the price. Please note that if someone answers box office and you think you're calling Ticketmaster you're not aware you're dealing with a third party re-seller. Yesterday, I received the tickets by FedEx and they are $33.95 tickets for seating at the top. Tickets that we can't use because we're both disabled seniors. Seats that I made clear I wasn't interested in purchasing. I contacted the Box Office Ticket Sales and they blamed it on Google search and I needed to complain to Google. They stated I agreed to the purchase the tickets by phone but they would review the phone call and contact me in 48-72 hrs. I can tell by the rep I spoke with they're not going to do anything to resolve this issue. I find myself out of $275.56 with tickets we cannot use. We were so excited about the concert and had reserved hotel rooms. I am sad and disillusioned that this is allowed to happen. I deserve to get my money back because I was mislead about the seating I was getting and that Box Office Ticket Sales has found a way to mislead people into thinking they are dealing with the box office of Ticket Master.

This company is a total rip-off. They mimic the look of the actual venue you are looking for and then double or triple the ticket price and even add outrageous service charge! I mistakenly used them to purchase tickets to a concert at the Green Music center. They listed tickets for $62. and added a $19 service charge. When the tickets arrived they were plainly marked $25. Total scam. They do not respond to any calls or emails.
NEVER USE THIS COMPANY!

This organizations phone number is listed on the Anderson Music Hall in Hiawassee Georgia's web site to purchase tickets for concerts. They charged $121.00 each for tickets that could be purchased for $60.00 at the venue. I will let everyone on social media know about this scam! This number should be removed from the web site . This site is a consumer rip off!

I attempted to call the Convention Center directly for concert tickets for the most direct tickets and (as it turns out unbeknownst to me) my call got "mysteriously" diverted to this company. I was sold 3 tickets for 69.50 each plus $26 in fees, plus shipping (for e-tickets!) for which I later found that those same tickets have been priced at $33 all along and still are. We were told that the seats we really wanted were around $250 each but in fact are $78, thus we compromised for way lesser seats. As it turns out we could have purchased those preferred seats for close to the price we ended up paying. That's $250 each versus $69 each. This company apparently buys up tickets (calling it 3rd party sales) and resells them for more than double. Isn't that what "scalping" is!