Bowen Family Homes — poor customer service or lack there of
I typically do not pay much attention to these websites.
I will simply state that you do not want to do business with Bowen in the Savannah neighborhood.
We gave up on our deal after signing 2 different contracts on 2 different lots. Their preferred lender "Prime Lending" took 2weeks to give us erroneous #'s. They then allowed us to try their other lender which they failed to tell is a high risk lender, thus higher interest rates. (we are not high risk credit threats - have 730 beacon score) If you do not use their lender you lose 5k in incentive monies. I tried for 2 weeks to contact our salesperson and could not get a returned call. Was told "I never received any voicemails". They try to pull "bait & switch" on incentives & certain "specials" as well as options at no charge one day and then oh yes, that is extra the next day. Yes even after you have a contract. TAKE A REALTOR WITH YOU IF YOU ARE SMART!! I Was not. Sales staff is not very knowledgeable about their own product & programs.
If you contact the regional office, good luck with them returning calls as well. I had to call Atlanta before I couldn get any kind of response. They were able to get the regional manager to email me. His remarks were snide and unproffesional at best. Instead of actually trying to hear or understand what I was trying to tell him, he seemed more concerned with letting me know that they were doing very well in sales at this point, they were soon to have another price increase and good luck in finding a builder.
My are'nt they full of themselves!