Menu
Bounty Towels
Bounty Towels Customer Service Phone, Email, Contacts

Bounty Towels
reviews & complaints

bountytowels.com
bountytowels.com

Learn how the rating is calculated

1.0 88 Reviews

Bounty Towels Complaints Summary

1 Resolved
87 Unresolved
Our verdict: If considering services from Bounty Towels with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Bounty Towels has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Bounty Towels. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Bounty Towels reviews & complaints 88

Sort by:

Newest Bounty Towels reviews & complaints

ComplaintsBoard
D
1:44 pm EDT

Bounty Towels bounty paper towels

i have been purchasing these for years ...recently i ordered some a large amount of frozen fish which needed to be dried before cooking...the fish had no smell but the minute i dried it with the paper towels i stank terribly...i ended up trowing it out (over $100!).
this morning i washed a peach and dried it with a bounty paper towel and had the same horrendous smell...it is now on my hands!
i am going to throw out the all the rolls left in my house...please refund cost of the 24 rolls i purchased as well as the $100 of perfectly good fish i threw out thing it was bad when it was the wet bounty towels.
and PLEASE correct this problem and give us back the paper towels we loved!

catherine allin
[protected] atwater avenue
montreal, qc
canada
514.4971178
[protected]@gmail.com

Desired outcome: refund see above message

Read full review of Bounty Towels
Hide full review
ComplaintsBoard
A
8:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bounty Towels Select the size paper towel two equals five or two equals four

I don't know what's going on with your paper towels I've been using them for years. They don't last as long and don't absorb as much as they used to. They also leave streaks on the windows and a lot of white powder sticks on the windows like I have to dust my windows when I'm done cleaning them. I've been using your paper towels for years I hope you can make some improvements and that I'm not the only one complaining about this. You can call me if you need.

Desired outcome: Better quality like it used to be

Read full review of Bounty Towels
Hide full review
ComplaintsBoard
T
12:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bounty Towels Paper towels

I have purchased bounty towels in bulk and each roll has been individually shredded at the bottom of the roll. Leaving tiny slivers of paper towel all over my kitchen. Did they get caught in your machine? I am enclosing a picture of the stuff that is coming off of the paper towel roll
The packaging wasn't damaged so this had to happen when it was being processed or packaged

Desired outcome: Please send coupons for free paper towel so I can replace these ones that are defective

Read full review of Bounty Towels
View 0 more photos
Hide full review
ComplaintsBoard
M
3:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bounty Towels Bounty detect a size

Love the product, and use only bounty. However, the device that stamps the perferation marks in the towel isn't deep enough.This batch of 6 rolls of towels is almost impossible to separate. And, this has happened to us several times. Can't tell this anomaly prior to purchase.

Desired outcome: ?????

Read full review of Bounty Towels
Hide full review
ComplaintsBoard
J
10:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bounty Towels Paper towels

I always buy the select a size bounty paper towels. This batch I bought at bjs wholesale in Monroe ny. They have all been separating. Please see the pictures attached. Very disappointed. May look to switch

Read full review of Bounty Towels
View 0 more photos
Hide full review
ComplaintsBoard
B
7:15 am EST

Bounty Towels Bounty towels

Bounty towels have been my paper towel of choice because of there strength and durability since 1972 at 16 years of age working in a mom and pop grocery store. I am now 64 years old and just brought home a 6 pack double roll bounty essentials they are worse quality than the cheap bargain generic brand not sure why you changed I'm done after 48 years
Bob Herwig
Po box9
Sipesville, Pa. 15561

Read full review of Bounty Towels
Hide full review
ComplaintsBoard
K
9:25 am EDT

Bounty Towels Select a sheet - the sheets do not tear at the perforation, therefore, tearing up the paper towel

I bought the 12 roll pack of the select a sheet Bounty paper towels from Sams a few weeks back. I've never had this problem with any other purchases of Bounty. However, the whole 12 roll pack is defective! When I try to tear off the paper towel, it dos not tear at the perforation. This is causing the paper towel to tear (sometimes into shreds) and I end up wasting the paper towels. I would like a refund. I paid about $20 for the package and I no longer have the receipt. My refund can be sent to:
Karen Benning
3455 N 77th Street
Milwaukee, WI 53222
email: [protected]@northwesternmutual.com
phone # [protected]

I'd appreciate a response. Thank you.

Read full review of Bounty Towels
View 0 more photos
Hide full review
ComplaintsBoard
S
11:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bounty Towels Doomobi

I ordered bounty paper towels on line on april 18, 2020 i paid through pay pal receipt number [protected] and my order number is yes8205 in the amount of $46.00 i keep getting a e-mail from leila stating they received my complaint but no resolution. I think this gives you a bad name i would like to have this problem resolved. I am elderly and can not go outside that's why i ordered on line

Read full review of Bounty Towels and 1 comment
Hide full review
1 comment
Add a comment
R
R
Raquel Matos Merjech
, US
Jul 10, 2020 7:37 pm EDT

I received this horrendous mini paper towels and have them now asking me to mail back for refund, but the shipping cost is more than the $42.98 i paid. These people sell their product claiming it to be 100% Bounty

View 0 more photos
ComplaintsBoard
L
1:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bounty Towels Bounty paper towels

I have been using bounty paper towels for as long as I can remember.. And i'm pretty old. The quality of towels in the last few months has drastically changed. They fall apart and pieces of what appears to be powdery something come off of them. I have loved that I used to be able to reuse a towel. Please whatever you changed go back to the way they were!

Read full review of Bounty Towels and 1 comment
Hide full review
1 comment
Add a comment
A
A
Ana Holloman
, US
Aug 02, 2020 4:13 pm EDT

Agree with you 110%, paper towels are rough and fall apart are they manufactured in the usa? i’m a user of bounty fir over 40 years, they used to be softer and stronger and I always preferred bounty even I paid more which is the case to this day. very very disappointed with your brand and bounty towels, procter & gamble rethink please the way things are manufactured‼️‼️

ComplaintsBoard
A
10:15 pm EDT

Bounty Towels Bounty paper towels

The towels have a very strong chemical smell that transfers to your hands when you dry them. The smell reminds me of the chemical used to preserve specimens for dissection. I am afraid to use them on my children or any surfaces that may be in contact with food.

Read full review of Bounty Towels and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
K
K
Kimberlybrooks
Clinton Township, Michigan, US
Jun 11, 2021 12:05 pm EDT

The last few packs of bounty essentials papertowel that i bought smelled reallyyy bad too! A strong chemical smell, i called p& g and the location that i purchased it from too and i gave them the code that is printed on the inside of the cardboard roll. It is ever sososo awful for sure)’:

ComplaintsBoard
S
6:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bounty Towels Bounty paper towels

I spent twenty some odd dollars on a big pack of "super absorbent" paper towels and not one roll is perforated, making the paper towels almost completely worthless/ a complete pain in the butt to use. You would think with the cost of a "premium" brand of paper towels they would have better quality control. This is the first time I've come across this problem, but nonetheless, it's very frustrating

Read full review of Bounty Towels
Hide full review
ComplaintsBoard
L
5:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bounty Towels bounty towels

After using Bounty towels for many, many years, about 3-4 years ago I also noticed a foul smell when dry and even worse when wet. Twice I have returned whole rolls to P&G for testing, only to be told that nothing has changed in the manufacture of the towels and the smell is normal. I also noticed multiple dark spots on the inside of the paper core, which they said was also normal. So I switched to Viva, but, to be honest, they stink also when wet.

You would think with so many complaints, a serious investigation would be undertaken in an attempt to resolve the issue, but it seems to be easier to just send a replacement coupon.

Read full review of Bounty Towels
Hide full review
ComplaintsBoard
G
12:40 pm EST

Bounty Towels bounty paper towels

I have been a user of them to paper towels for many years and for the past several months I have been noticing a couple of things different from the past. One is that it seems that there is way too much glue being use to hold down the first sheet causing you to lose A couple of sheets. Also the most frustrating is that they are not tearing off like they used to. They are ripping up to the next sheet it just seems that the separation isn't as good. I still love the absorption of the paper towel and strength but am frustrated with these new issues. Thank you for listening and I hope something can be done about these issues.

Read full review of Bounty Towels and 1 comment
Hide full review
1 comment
Add a comment
C
C
Ceci Alvarez
, US
Nov 19, 2020 4:38 pm EST

I've been buying Bounty Paper Towels for a very long time. I, as well as a friend of mine who is a manger at a CVS (used to be Sav-on) have noticed that the paper towels are not as sturdy as they used to be and in fact are as thin as some of the generic paper towels you'll find at any Supermarket. And yes, the perforations are shabby. It's a waste of money. I have also noticed (coincidentally) that this all started happening around the time the pandemic hit. Own up to this. I just might have to buy those generic paper towels that sometimes cost less but are just as shabby.

ComplaintsBoard
U
3:11 pm EST

Bounty Towels bounty towels

P&G has apparently dropped the perforation that permits "1/2" towel use. It is not possible to tear them in half so you must either cut them with scissors or use a "whole" towel. The intention is obvious: double their sales! My response is equally obvious: enjoy the profit you made on me as I have purchased my last super size bag of your towels. I would like P&G to recommend an alternate brand of good quality paper towels that are still available in the half size sheet.

Read full review of Bounty Towels
Hide full review
ComplaintsBoard
C
7:39 pm EST

Bounty Towels bounty select-a-size from costco

Last package I bought from Costco had a couple of issues. Cardboard cores were crushed on at least two (haven't opened all). Couldn't load them on my free-standing towel dispenser. This was a manufacturing rather than a handling issue. It was the center of the core that was crumpled/blocked so it happened during production.

Also, the first sheet had been glued so thoroughly, I had to destroy several towels before I could get the roll started.

I have used Bounty for years and have NEVER had either of these issues before.

If you need photos, I can provide them.

Carolyn Caruso
[protected]@comcast.net
[protected]
Tumwater, WA Costco

Read full review of Bounty Towels
Hide full review
ComplaintsBoard
S
2:10 pm EST

Bounty Towels bounty paper towels

To Whom It May Concern,
On December 21 I was going to cook dinner for a friend. As always I would have to put a piece of french bread into the microwave as I have been doing for over 40 years. I would take out a frozen piece of bread and wrap it in a one piece of paper towel and it would come out perfect.
I have Never used Bounty paper towel I always use Brawny. Well I put it in the microwave for 20 seconds as I always have done and I was in my office and all of a sudden I smelt smoke. I thought maybe it was my oven but NO, I get out of my office and my house is filled with smoke so bad I could not even see my furniture it happened so quickly. I ran in the kitchen and my microwave was on FIRE! and the bread is on fire took a wet towel drenched in water and threw it on the bread and the flames went out. I have never in my life had this happen so someone said is there metal at all in the paper towels and I said I don't know I have always done a piece of frozen french bread the same way.

The flames were coming out of every part of my microwave I took out the bread and it was black and crumbled in my hand. This has to be from the Bounty towel because as I said I do this every night with my own dinner and Never and I mean Never has this happened with any other paper towels I have use. My microwave is burnt so bad I can't use it and was told to unplug it as I did.

Now I have to go and buy a new GE SPECTRUM MICROWAVE which at this time I really can't afford to do with christmas and all. I am attaching pictures of what this small piece of bread in YOUR paper towel did my microwave is destroyed and I am extremely upset. The glass was fried, the top was fried and sides everything I am hoping you will take this into consideration since it was your paper towels. I went to lowes and said can I fix this and they said no its gone. So now I have to spend over $200 to buy a new one and pay to have someone put it in for me. Everything is my house is white so now everything smells like smoke. Please look at the photo's I have taken. The black ones are the piece of bread that was wrapped in your Bounty Towel which I will never buy again. I will make this public since I live in a 55+ community and do not want to see this ever happen to anyone here or anywhere. I am asking you for some help here. As for my Christmas its been ruined due to I need the microwave for dishes I was going to prepare.
I would appreciate a call back on this matter if you would please.

Regards,
Cathy Dallara
You can contact me at [protected] I am in California.

Read full review of Bounty Towels and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
G
G
Gerald jenkins
East Falmouth, Massachusetts, US
Oct 31, 2020 5:56 pm EDT

I always use bounty paper towels but lately they don’t tear properly and the quality seems less absorbent. Something is going on with your product and it’s not for the good. Hope this helps you.

ComplaintsBoard
P
6:00 pm EDT

Bounty Towels 12 roll package of bounty 1/2 sheet paper towels

I just finished my last roll of the 12 roll package. I am so frustrated I'm afraid to open the next 12 roll package.

The perforation of the towels are not completely across the whole towel, therefore I either unroll more than I need (like a roll of toilet paper) or have to use 2 hands and still have only a portion of the paper towel to use.

I purchase my 12 roll packages of paper towels at Costco on a regular basis and use quite a few. After going through 12 rolls like this I'm really pretty fed up.

Just thought you should know. I can't be the only person dealing with this situation!

Thank you for your time.

Pat

Read full review of Bounty Towels
Hide full review
ComplaintsBoard
T
11:14 am EDT

Bounty Towels bounty paper towels from amazon - cat urine smell

I always purchase our bulk/large items from amazon and like usual I ordered bounty paper towels. Once I got the paper towel wet I noticed a really strong cat urine scent. So I thought maybe it was just that particular roll but all of the rolls smell terrible and some smell very badly even before getting them wet. I ended up throwing them out after using a few and trying to look past it as my husband said it didn't smell and currently I am pregnant so I thought maybe I'm losing it but then I kept smelling it every time and I did research and saw others dealt with this same issue in the past. I'm not sure if this is a hazardous issue or what but would really appreciate a response from someone because as I mentioned I'm pregnant and super paranoid with chemicals and toxins and we have a almost 2 year old as well where these paper towels were used around. Please let me know if anyone found what the issue was and if it's anything to be really concerned with. I definitely will not be purchasing bounty again as I'm totally freaked out now. Any info pls share. Thank you.

Read full review of Bounty Towels
Hide full review
ComplaintsBoard
G
2:46 am EDT

Bounty Towels all paper towels?

I keep switching brands to find one that doesn't stink. No luck yet. Stink is not a good sign. We need to consider how they're manufactured. The constituents are in a liquid soup or wet mass before eventually emerging as the clean looking dry white towels we unreasonably expect to be "clean." That these tidy looking towels harbor residual chemicals, organic compounds and microorganisms isn't an unreasonable assumption. I'm not a germaphobe or hyper vigilant about environmental [censored], but I think that's the dirty little secret, the manufacturers know it and aren't likely to discuss this issue openly with consumers. Be prudent in how you use these things. Wiping up a bit of filth is probably their best suited use. As long as they stink I consider them some kind of toxic and I don't want them on my body or my food. Independent consumer interest testing would be welcome.

Read full review of Bounty Towels
Hide full review
ComplaintsBoard
M
1:35 am EDT

Bounty Towels bounty advanced select-a-size paper towels

11 September 2019

RE Bounty Paper Towel Bad Odor Complaint

I purchased Bounty 12-pack Select-a-Size paper towels from Costco located at 6100 Sepulveda Blvd. Van Nuys, California 91411 on 8 September 2019.

The paper towels have a very strong, distinctive odor that intensifies when wet but is noticeable even when dry. The objectionable smell is that of human/animal excretion (eg urine or similar).

The outer packaging and the individually-wrapped roll packaging was/is completely intact (sealed prior to my opening) and doesn't smell. The foul smell is coming directly from the paper towels themselves.

I have purchased a 12-pack of Bounty paper towels at Costco at least every couple of months for years and this is the first time I have ever noticed this suspicious, off-putting, and frankly disturbing odor.

Barcode: [protected]

Packaging Number Stamp: 9247U019210717

Read full review of Bounty Towels
View 0 more photos
Update by May Ally
Sep 18, 2019 10:36 am EDT

Bounty Paper Towels Stink Update:

Spoke to product support at Procter & Gamble (bountytowels.com) at [protected] who offered to refund the cost of the offensive-smelling Bounty paper towels in the form of a Visa gift card for the amount of $24.00.

If you purchased putrid-smelling Bounty paper towels, you should definitely report it to P&G (and at least get your money back).

Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Bounty Towels contacts

Phone number

+1 (800) 926-8689

Website

bountytowels.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Bounty Towels?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bounty Towels Customer Service. Initial Bounty Towels complaints should be directed to their team directly. You can find contact details for Bounty Towels above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Bounty Towels. Discuss the issues you have had with Bounty Towels and work with their customer service team to find a resolution.