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Resolved
Bounce EnergyFraudulent billing

J

I moved from houston to euless tx and was shopping around for electricity when I ran across Bounce energy online. My experience with them was the worst ever. They Started off by billing me twice each month for the same apartment number, same account number but 2 different ESID numbers. Whenever i called to complain they would tell me that I apparently had to apartments in the same apartment complex. "Who does that?" They have very incompetent customer service managers and associates who keep you on hold for 30mins each and at times will hang up on you when they cannot give answers to your complaints. Please stay away from BOUNCE energy, they are a rip off and a disgrace.

Fraudulent billing

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