Menu
CB Apartments Rentals Review of Boulder Creek Apartments
Boulder Creek Apartments

Boulder Creek Apartments review: BAD place to live 1

Author of the review
10:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I moved into Boulder Creek Apartments ten months ago and when I did there was a really nice lady that was over management and she was very professional, courteous, she did things in a timely manner, and I was on time with my rent and I even received a credit for being early with rent for several months. When the NEW girl was hired on, Cassandra, she was disrespectful to the tenents as well as the children, she even went so far to band sidewalk chalk. When Edmond had the two snow storms I was unable to pay the apartment complex by money order because of the road conditions, so I gave them a check for the first time instead of a money order like I normally do. I got a phone call from this NEW lady and she said she was going to have to charge me late fees on my rent and my water because the complex did not take payments in the form of a check on the fith. They dont take credit cards, checks, or cash, three hundred dollars later, go figure! Our heat was not working proplerly and my airconditioning was out several months ago, which I explained at that time needed to be fixed. The response was, they had to order a part and when it came in they would fix it. Well its now two months later and they still have yet to fix my airconditioning unit and when they came over last night to try to fix it after several phone call attempts to both Cassandra and her manager and certified letter went to them, the unit was not fixed and now I owe redbox fifty dollars because men took two redbox dvd's from my apartment. I rented three dvd's one of which I put in the dvd player for my girls and the rest I laid on top of the dvd player and when we finally were left alone at eleven at night we watched the movie with COLD air and went to sleep. Well then we woke up and the air was running but it was NOT cold air just the electrictricity it cost to run the damb thing and the two movies that were not in the dvd player and the case to the other dvd we were watching, and some of my two year olds new clothes were missing and although the clothes were from walmart and cheap it still frustrates me that they would take something from a mother of two who is struggling enough. I also had my coach purse stollen from the apartment along with another dvd and I had to file a police report on that about three months ago. The maintennence men have been in my apartment on NUMEROUSE occasions and I know without a dought now that they are the ones who have taken my things. Oh and when we first moved in we had not even been here for three weeks and my little girls bike that she got from santa was STOLLEN. I understand that things happen in an apartment complex, however if you dont have air which is very important to have with small children and for anyone for that matter, but to have a management team who does not care about you or your children and tell you that you are full of it and that Boulder creeks maintenence team would not take the movies or anything else, you have the right to be pissed and want tol find a sight to make a formal complaint. This whole situation is not right and needs to be addressed and taken care of. I had to call the redbox and tell them that I was not going to be able to return two of their movies and why, the lady from redbox was extreamly nice and deserves a raise. She explained that after twenty something days you are charged twenty five dollars for the dvd and since I was put in that situation she was going to credit my credit card back ten dollars/dvd. All I have to do is call them when they charge my credit card and the credits would be made, I love redbox! Anyways if you are thinking of moving first DONT move to Boulder Creek second if you plan on moving into an aopartment complex ask around to other tenents about their situations and if they have ever had any problems I am sure if someone has you will know it and just remember its your home you still have some legal rights as long as you are being honest!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comments
C
C
Christina Street
, US
Oct 29, 2015 10:25 am EDT

Wow my mom is thinking about moving there on the 22nd of November.