Boston Pizza International

We were visiting Salmon Arm BC today and went for lunch at BP because we have the kids free meal cards. We are experienced Boston Pizza eaters as well as my best friend owns five Boston Pizza restaurants. So we are familiar with how our food should look and taste. The waitress was Billie and we ordered a MVP burger and Bandera Pizza bread with fresh sliced tomatoes on top. The MVP burger was not hot and the cheese was not melted. The Bandera pizza bread was completely wrong. We told the waitress the burger was cold and the cheese was not melted as any other time we've ordered the cheese has been melted and the burger hot and she said it's not served that way, the cheese is put on cold and if we have ever had it melted we just got lucky. She also said the Bandera bread was served the way it was presented which in 10 years I've never had it the way it was served. I didn't take a picture of the burger but basically it looked like the burger just without the cheese melted and being warm. After being told this is the way it's made we didn't want to risk sending it back and having any other problems. We would like to be reimbursed. Email is [protected]@hotmail.com thank you.