Boston Market
reviews and complaints

Re: Order Number: 74110
Thursday, November 26, 2020 12:15 PM
Boston Market #1008
770 Route 33
Hamilton, NJ 08619
[protected]

Hello,
I ordered Thanksgiving Meal the first week of November for pickup on Nov 26th, 2020. Thanksgiving Day
I took the suggestion on your website to avoid 10am to 12noon pickup as it was expected to be high volume.
I arrived at my scheduled time to find a line that was around the building.
I waited over one hour, and had to call my granddaughter to relieve me, as I am 70 years old, and standing that long, especially in chilly damp weather, causes me great discomfort.
My granddaughter arrived and took my place outside in line--then waited an additional hour before our meal was ready to be picked up. In the interim, no one apologized or explained what the hold up was. The dressing was dry and in general the food was not up to par. 2 hours waiting outside is unacceptable.
I understand Covid 19 may have caused delays, but not to that length of time. It was as if they were not at all prepared for the orders!
I expected to hear something after the fact, but I have received no communication for this gross inconvenience. Have you sent any emails of apology, or refunds or anything that suggests taking responsibility for this fiasco?
$156.67 was the cost of my order. Complete waste of money.
Very disappointed in how this was handled.
Sincerely,
Elizabeth C Kenny
[protected]

I purchased a frozen Sweet and Sour Chicken. I thought that the sauce and vegetable rice was very tasty. However, the main reason to purchase this dinner was chicken. The chicken had the consistency of a marshmallow. How did the chicken pass quality control?

Good evening my name is Natasha Nicholas I place a catering order. I pick it up on Nov 26, 2020, at 11:00. Its was my first time eating or doing a catering order from Boston Market

I order a tray of ham, turkey, mixed vegetables, and stuffing. My ham and turkey weren't good and it was Soggy. My mixed vegetables and stuffing were also soggy. Please call me at [protected]

Regarding Order #964514755322 - Full Thanksgiving Dinner for 12
When I unpacked the box at home I realized the spinach dip with crackers was left out entirely, without any adjustment to the charge on my credit card. Also, i'm handicapped, so I had the dinner placed into the back of our van by one of the helpers, where it was laid flat and very stable. Therefore I didn't notice that the gravy had spilled, sometime before it got to my van and was all over the bottom of the box, until I was home. We are left with about half as much gravy as I paid for. This is very disappointing and I expect to receive credit for one carton of gravy and the spinach dip with crackers.

I placed an online order for a Thanksgiving dinner. I received a confirmation and order number. My credit card was charged. The meal was never delivered. It took forever for me to reach someone from the only customer service number I could find. After @15 minutes of just trying to give my email address to the representative, I was told there was no record of my order. I was placed on hold for 10 minutes and then given the number of a store to call. When I called this store, again it was difficult for the representative to understand the situation, but to her credit she did try to help. She also had no record of my order and I was given another store phone number to call. I called that number repeatedly and no one answered. I called the original store back and she said she would have someone call to issue me a refund. Hours have passed and no call! This is the absolute worst service I have ever received. And the worst part of this whole issue is that my son and daughter-in-law do not have Thanksgiving dinner. It is too late to order from anywhere else.

My order came at 4:30 instead of 5:30
The bag was drop off at my front door {the person did not even ring the bell or knock on the door:
I open ed the bag and turkey gravy was all over the bag with the the was off.
The turkey was in small card box.
Th steam veg was not steam instead it was like mush
The creamed spinach was turning sour.
The muffin was stale
My order number was #[protected]-1511313
I want a Full refund of $15.45
stanley greenberg
7291 maple ridge trail
boynton beach fl 33437 [protected]@aol.com

Absolutely astounded that your staff deemed it as appropriate to play the f*ck the police song in your New Jersey establishment during some police eating their meal. It has been aired on Tiktok. I'm shocked and dissapointed. Not only was that blatantly rude to these officers but is it an adults only place, asking as I wouldn't want my kids jamjng to trash like that. I think you need to do a whole lot better.
Sincerely
Elaina Crawford

i was at teh Boston Market on Friday Feb 28 lunch time. i went through the drive through. the person working the drive through rushed me through my order to the point that i got the wrong item. i had 2 kids in my car and iwas not going back in the store to get the correct item. the person was rude and just kept asking me is that it. the mac and cheese was over cooked . i would like a partial refund for my food.

Thank you,

Trish hunter
[protected]@gmail.com

Ordered 2 1/2 racks of ribs with 4 side dishes... The ribs were dry and the garlic potatoes were hard and the brussell sprouts had a funny taste... Made about a $23 purchase on 2, 14.20 at the east hanover, nj store... Been a 30 year customer and a long time customer at that store with no problem... Very disappointed so I felt I needed to let you know, what can you do to resolve this problem

Joseph d. Vece
25 fairfield rd
Parsippany, nj 07054
[protected]
[protected]@aol.com