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1.0 29 Reviews

Bose Complaints Summary

0 Resolved
29 Unresolved
Our verdict: Engaging with Bose at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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10:50 am EST
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Bose Bose SoundLink Mini II Special Edition

The order B000534654 was placed on November 24, 2023, and never received. Contacted the Bose company 6 or more times and heard the same answer "Your order is in customs in Canada". We heard this on December 15. More than a month in a half still no order. The document is attached to the complaint form.

We contacted Canada UPS and they never received the tracking number that Bose provided to us originally.

Claimed loss: $173 Canadian

Confidential Information Hidden: This section contains confidential information visible to verified Bose representatives only. If you are affiliated with Bose, please claim your business to access these details.

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Bose - Bose smart ultra soundbar

Anoop28, Berklylawn, Thomastown, Kilkenny,R95YY89 353 [Date] Bose Corporation Customer Service Department The Mountain, Framingham, MA 01701 United States Dear Bose Customer Service, I am writing to express my deep disappointment and frustration with the recent delivery service provided by UPS for my order (WH24095146) with Bose. Last week, I placed an...

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12:33 pm EDT
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Bose Warranty return of speaker

I sent in a base module in response to the recall notice. I received the module back as promised. However, I also received someone else's by mistake.

I have tried on several occasions to get a return shipping label in order to send it back. Spent an inordinate amount of time chatting or texting and getting nowhere. This is my last attempt to get the unit returned. Please send a shipping label. I have a container already. The serial no of the unit in question is:023933991970069A.

Please call or text with info.

Thanks

Tom Stack

7116 Ballard Trail

Inver Grove Heights, MN 55077

[protected]

[protected]@gmail.com

Desired outcome: Shipping label

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Is Bose legit?

Our verdict: Complaints Board's thorough examination reveals Bose as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Bose stands out for its commitment to quality and security. Clients considering Bose should delve into its customer service record to gauge compatibility with their expectations.

Bose earns 91% level of Trustworthiness

Perfect Trust Endorsement: Bose achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Bose. The company provides a physical address, 43 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bose has registered the domain name for bose.com for more than one year, which may indicate stability and longevity.

Bose.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bose.com you are considering visiting, which is associated with Bose, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Bose as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Bose website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Bose.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Bose has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 29 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Bose protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Bose's website seems to offer jobs or career advice. While this can be a helpful resource.
  • We found that the website Bose is based in a high-risk country and appears to be selling well-known brands at unusually low prices. This could be a sign of potential fraud or counterfeit products.
  • We conducted a search on social media and found several negative reviews related to Bose. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:54 am EDT
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Bose Bose home speaker 500

In January 2023 I bought a bose home speaker 500 , it went faulty in August 2023 , I logged a complaint at customer care and my device was shipped to gurgaon servify customer service.One month is over no resolution as customer support is saying parts are not available. My device is in warranty and if parts are not available then i should be given a new one or refund. I cannot wait forever. Its a shame such a big company and poor customer support. Mistake to buy bose. My complaint no VMUVV4QE97FZ. Contact [protected]

Desired outcome: Refund or new device

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1:52 pm EDT
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Bose Repair Dept

I sent a BOSE Sound-wave machine to be repaired to BOSE and got it back in pieces. I have called 5 times to the service department, the last one this morning. I spent an hour today asking for a resolution to my damaged device. Every time I call they say they are working with order management to ship a new base. 5 times I have heard that response. I have 2 case numbers, [protected] and [protected]. I sent in my device not physically broken but I received the base back in pieces. See attachment. I would like the base to be replaced.

Desired outcome: Replace the base unit

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Update by geno r
Aug 07, 2023 1:53 pm EDT

I sent a BOSE Sound-wave machine to be repaired to BOSE and got it back in pieces. I have called 5 times to the service department, the last one this morning. I spent an hour today asking for a resolution to my damaged device. Every time I call they say they are working with order management to ship a new base. 5 times I have heard that response. I have 2 case numbers, [protected] and [protected]. I sent in my device not physically broken but I received the base back in pieces. See attachment. I would like the base to be replaced.

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12:50 pm EST

Bose BOSE QC ll Earbuds

Please Help! I purchased the BOSE QC ll Earbuds because of the noise canceling technology and I have many BOSE product of which I am well pleased with. However, the BOSE QC ll earbuds have been a nightmare! Whenever I workout, I get loud static in the left earbud. I have had them replaced 5 times! and each time, there is static in the left earbud. I've tried calling customer service over a dozen times to speak with a supervisor or a stateside operator and each time, the person disconnects the call. I do not know what to do from here. So frustrated at this process and the equipment!

Desired outcome: I would truly appreciate (1) talking to a supervisor and (2) receiving a replacement that will actually work.

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11:13 am EST
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Bose Lensabl prescription sunglasses

In December 2022 I ordered a pair of Bose sunglasses with prescription lenses from the Bose website. In order to complete the prescription lense portion I was redirected to the Lensabl site where I was required to input my eye glass prescription including a picture of my face so that they could calculate pupil distance - lots of technical jargon. I completed their form and submitted it thinking that I would get lenses as per my full prescription. When I received my lenses I immediately realized that they were not as per my full prescription and I could not read my phone or a book in my hand. I contacted Lensabl immediately and they asked if I preferred distance or reading ability and I could have one or the other but not both. I responded that I needed reading glasses. They said they gave me distance glasses and if I wanted readers I would have to buy new lenses from them (at 30% off). I have also contacted Bose and they refuse to deal with the issue saying I have to deal with Lensabl.

I was never provided the product I wanted. Bose redirected me to Lensabl and will not assume any responsibility for their quality. Lensabl did not provide a lense that meets my needs and now wants more money in order to make new lenses. This is unacceptable.

Desired outcome: Provide a reader lense at 2.25 strength as is required at no extra cost to me

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5:25 am EST

Bose repair of the bose wave 070214973371207AE

RMA S061113010 serial number 070214973371207AE I returned my Bose soundtouch for repair 11/03/2022. The CD player wouldn't read the CD's. I sent Bose the complete system including all cords, remote control and antenea. I got back just the main unit no remote no power cord and no antenea. I can't even tell if it's fixed or not. The unit is useless to me

Desired outcome: A BRAND NEW UNIT that is as complete as the one I sent them. I don't want garbage parts sent that have been laying around

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5:57 pm EDT

Bose Connect +

This app forgets paired speakers and tries to attach to unpowered speakers. Does not support multiple speakers beyond two. This is short-sighted. Once speakers are connected, why do I have to continue struggling to get the 2 speakers I had connected to re-connect when the power is turned back on. Does Bose care anything about what its customers want? I don't even think they know how to listen to suggestions.

Desired outcome: I should be able to connect as many speakers as I have available. The paired connections should be reloaded automatically. Each time the power is turned off, I have to go through the entire process, again.

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12:42 pm EDT

Bose Bose wave system

I replaced the remote on my wave system because the on/off button would not work. Now the replacement remote won't work because the volume up button won't work. I shouldn't have to keep replacing the remote because it's defective.

Desired outcome: I'd like you to replace the remote. I don't want to keep replacing a product that's not up to standards.

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1:46 pm EDT

Bose Repair service

Need my 2007 sounddock refurbished but contacting bose for a simple request goes ananswered. 5x unanswered.

Desired outcome: How to get it fixed

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10:01 am EDT
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Bose Customer service, follow up information to my phone calls

I am a long time user of Bose Lifestyle DVD surround sound home system as well as Bose Wave clock radio. In early April approx 4 weeks ago I called Bose to report problems occurring with the performance of my Wave Radio. Your service tech reviewed my model and serial number with attempting to correct the issues. It was determined that my radio could not be repaired due to its age of service. Your rep recommended a replacement and offered the Bose Wave IV at a quoted price of $350 + tax. I was very interested in making this final deal however, I requested to receive an email with the radio specs, a photo pic of the radio and the price quote of $350. Your rep agreed to this and registered the following file # [protected]. I was told that I would receive this within 24-48 hours timeframe. After 7 days or so I phoned for the second time and spoke to a gentlemen who told me that the email was sent onto me at [protected]@yahoo.com, however I never received it and had checked all spam and trash files to confirm non-received. He was not receptive in offering a second email transmission and told me to go on line look at the Wave IV. Not a very kind customer service rep in my opinion.
Last week I took the time to phone call the third time and I spoke to a young lady customer service rep who understood my concerns and problem and told me she would have a new email sent to me with the price quote and product pic and specs. This was on 4/27/21 and here we are today May 2nd and I have not received the email. It would appear to me one of two things have occurred at Bose Customer Service. The incompetent's of personnel to handle this request or maybe you just don't want me to purchase the Wave IV radio.

John Havlicek
U.S. Army Security Agency (retired)
[protected]@yahoo.com

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Bose Just getting the run around.

Reference s060841056 I sent my product back by ups to indiana repair department of bose. I called customer service 5 different times and gave my credit card 4 different times. Their having a problem processing my discover card and will not tell me what the problem is. I just want my product. Why can't I get this resolved? I have gotten the run around long enough. Please help me as I am a senior citizen and need help. This is not the first bose product I have purchased but will be my last. If this is the kind of customer service you give. Your employees get mad because I want answers and they say they don't have them. They tell me your process but after one month in a half they say you credit card has been processed but billing has to do their part. How hard is it to process a card and get the customer their product. The product is repaired in indiana and I live in kentucky but your customer service is in the philippines and they have no answers why I had to give my credit card different times. Still no customer satisfaction I expected better service from bose. Thanks for any help

Desired outcome: Mary Bustinza 304 Smith Chapel Road, Campbellsville Ky 42718 [protected]@gmail.com

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1:55 pm EST

Bose Unethical behaviour

Early November I connected my Bose lifestyle 650 system to my Samsung TV, I noticed after 20-25 mins my TV would shut down. I contacted Bose technical Department, and after describing my concern to the technician I was told the system cannot affect the TV because that was just an HDMI input. I then ask if the Bose sound bar can work with my system, without answering my question he told me they have a special with the sound bar. I return my complete lifestyle 650 system pay 1300.00. When I make the Payment they send me a shipping label. I send my system. After a couple of weeks I called Bose and ask when would my system be delivered. (sound bar, wireless rear speakers and sub woofer.) I was told they should be within a couple of days. After 2 weeks I called again and was told their warehouse does not have my stuff at this time. I called Bose second week in December and ask when would they have the stuff and don't know at this time, I then ask if they could sell me CD player at a discount price so I can have music for the Holidays but was denied. On January 8th I received an E mail that they can no longer fulfill my order N055832845 and my charges were dropped. I contacted Bose and requested they send back my system, I was told my defective system was destroyed, I reply according to your technical department its not defective, and why was I not inform before that the system was not in stock. On January 12 I received another Email stating Order N055832845 and they are billing me $ 1, 124.00 +99.75 tax total$ 1223.75. I contacted Bose and told the representative I'm not paying to get back my system because it was working it and your technical department told me so. My TV was eventually replaced by PC Richards because the TV itself was the problem. I did not keep dates for I never think it would end up like this. I purchased lots of stuff from Bose and never had any type of problem with them.

Desired outcome: i would like my system back ,they knew all along they did not have the items and lured me into the deal.

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4:12 pm EST

Bose QuietComfort 35II Star Wars

I ordered a new headphone in December last year, i received an open box used one, i request a replacement, in February 2 months later you guy tell me that the product is not longer available, i did give an option since is used item, i will keep with an discout but your customer service is very rude, a manager name Arron refused to talke to me.
My ID [protected]

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4:06 pm EDT

Bose bose wave 1 radio

My complaint is very simple and not complicated at all the directional book for this radio clearly states I can play my tuner or CD player with this specific radio. Nothing is malfunctioning and when the tuner is hooked up the radio doesn't have enough power to enjoy listening at volume 99 the music can be heard faintly. Since this is an older generation model I suspect Bose already knows of the problem and customer service tells me what I'm doing is not recommended even though the literature that came with radio clearly states I can.I feel Bose has misled the general public in this matter and I cannot seem to get any feedback due to a lack of care from bose Corp.

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4:34 pm EDT

Bose bose wave touch tabletop radio/cd player

I purchased this product directly from Bose about 6 months ago, certainly far less than a year ago. A few days ago I was listening to a CD and it wouldn't eject. I followed online instructions and then the radio went completely dead. I contacted Bose and after three transfers spoke with a rep who told me he would email me a UPS shipping label so I could send the radio for repair. I told him my printer is not working and asked to be mailed a label. He told me he could not do so but I could take the boxed package to the store and I would be in the system and they would print the label. My store is unable to do this. I asked to be sent a shipping box and apparently Bose doesn't do this either. What kind of extremely expensive product is this? What kind of service is this? I now have a defective product I can't use until my printer is repaired. Outrageous!

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3:25 pm EDT

Bose headphones

WRITING EMOTION + REAL FACTS ONLY FOR SUPPORT :

I had long been craving for :

The thing that i have bought on the seventh of this month
For which I was longed for a very vlong time

And besides this, your boss officials also knew very well.

I am writing for this because some times you are very deeply attached to some things

But here the issue is of two things...not the things specifically the two emotional factors one is my pet, my dog and another is my BOSE sound sport headphones ( those pics are attached )

I made my mind on sound sport aqua while shying away from qc 35 Because here I wanted to buy that product for myself according to my need and purpose only.

NEED & PURPOSE - THE HEADPHONES : ( what are my needs )

• HEALTH - I was losing weight for a long time And dedicatedly I wanted something to do to fit my body, Tried many times to encourage myself, AND To be good, it is important to have a good environment And when you start something new alone, you have to create your own environment with you itself and with your surrounding things ( so I have decided to buy it for my health )

• IELTS - I have been working for the past six years, When you are continuously working, and when the things came to my knowledge that the importance of your work is also in some other country so every human will try and I am trying too and Provided you have an Exemption Clearer and there is an speaking module that are to be clear first to reach over there
( so secondly have decided to buy it for my future perspective )

• EAGERNESS TOWARDS BOSE - This euphroria is not of today Whom I have been already confirmed at beginning If i ever have the headphones then they will be the bose only.

WHAT EXACTLY HAPPENED WITH MY HEADPHONES :

• Did not even complete one day, When I started using it then suddenly an accident happened ..whom do I blame

Because that was happened between

MY PET (DOG) and MY HEADPHONES

• Phone comes from my office and I go out for a few moments
( from Where ! from my bedroom ) Because that day I was at my house

• It was not that he was tied or not...My dog ​​was well tied up...
And on the otherside... My headphones were at on the centre of the bed..When I came back to my room, seemed that the headphones were missing from the bed...I saw that my cherry had eaten it in naivety...

• I cried / Panicked seeing this scene, what would I do and the only things that comes in my mines and that was Whom to i speak ? Whom should I say ?

• Both were special to my heart and now one was destroyed !

I could not do anything even if I wanted to :

FIRST SUPPORT :

THEY OFFER ME BEGGING OF 25 % + HARASSMENT

- Mr. George This is the person who knows everything from the very first day...Even after knowing everything, they mislead about what they have done.

- He was the first person whom I told all the tales, He gave me a bluff and ridiculed my feelings by offering 25% And one day later when the bose officer Mr. Sahil present at the store tells me about it.

I am not angry at him but I am surprised that he knew my desperation and dedication towards product and all real facts about that...

MY REQUEST:

• Please replace it with new one :

1) It happened on the same day.
2) 24 hour did not even happened.
3) Could not use even one day.
4) My dog ​​(cherry) has no defects in it.
5) It was accidentally.
6) It was an accident.
7) I have written all that just because I have got a mental shock.
8) My hard earned money
9) Now I'm going to kneel in myself
10) My goal ( HEALTH + FUTURE IELTS + DESPERATION )

Please replace it's a humble request

For the sake of humanity

MY SELF

Anand Verma
[protected]
[protected]

NOTE : Attached pics of my love cherry + headphone along with Bill

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6:02 pm EDT

Bose bose 700 series remote synchronising issues

I have been advised by your US CS agent after long chat that my 700 series sound bar remote need to be replaced and for that they told me contact local Karachi agent. Have tried calling them and send a email on info@dynasty.com.pk but n response since last week and mail also bouncing back.

I purchase this from UAE in Apr'19 and now I m living I Karachi Pakistan. Need urgent help.

Sajjad
[protected]
[protected]
[protected]@gmail.com

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5:07 pm EST

Bose bose soundsport in-ear headphones

Advertising is misleading... a straight lie... advertising says "for use with ipod, iphone, ipad" the apple products don't have a straight adapter (plug-in) no where on the packaging does it state you must purchase a separate adapter to fit the ipod, iphone, ipad... no where does it state for use with older model apple products that have the straight plug-in. I purchase bose products for their integrity not to be misled. I am very upset as I already have the in ear headphones with the straight plug-in and wanted one that is compatible for the apple products I have. you should state for these headphones you must purchase the apple connector, or state that the volume control works with these apple products and the apple connector must be purchased separately... no where does it say this... total rip-off.. your products are too expensive not to get the description correct. misleading and just wrong... I am very upset 😡 and I will be sure to let everyone know not to trust bose products.

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