Boscov's Department Store
reviews and complaints

I order a foot bath on Sept 7th. Have not received the item. Odrer # [protected].

I called your customer service, the computer hangs up on me. Customer: David J.Berry. Email: [protected]@verizon.net [protected]

Went to hearing aid center in Toms River, nj, First of all they should tell you the hearing aid specialist is only there one or two days a week and usually only until noon. Don't think price was really a bargain, but my main complaint is having it adjusted. I originally wore it for two weeks like they said, and then returned to have it adjusted. Told again to wear for two weeks which I couldn't because it was just terrible , could not even watch tv with it due to noise added. Called in a week , told he was on vacation. Waited another week. Went in to have it adjusted again. He said he was sorry but he would put it back to original setting, So back to square one, still not satisfied. Afraid to go back for fear it would get worse again.

On 7/4/22 I tried to make a payment on the computer. They said the computer was down and that there would be no late fees. When I got my statement in it had a $30.00 late charge and my credit rating was ruined. I am closing this accoount and I will never shop of Boscovs again! My name is Susan Oyola, 3305 Disston St., Philadelphia, Pa. 19149 Account No. [protected].

My wife Sandra and I have a Boscov's credit card for 47 years. I purchased furniture in the Pottstown store last year and took advantage of a promotion charging no interest if paid in 12 months. The last statement I received from Comenity Bank was in March 2022. I sent Comenity a payment of $237.82 in March leaving a balance due of $200.00 My intention was to pay the $200 balance in April before the promotion period ended. I never received a statement from Comenity since March and still have not received one. Experian notified me on 6/27/2022 that my credit rating dropped from 830 to 679 because I was 60 days in arears and I owed $319 to Boscov's. I had my bank that very day 6/27 pay the $319. and Comenity accepted the payment. I have tried almost daily since 6/27 to contact Comenity, I can't log into my account get a message something is wrong with the Web site. and when I call, I get a message we are experiencing high call volume call back .

This is the second time I have purchased a bedspread from Boscovs. Never complained about the other one. This time I purchased two bedspreads.

The one is great. This is the problem (I can't seem to get into my acct to see the date. I'm sorry about that it was in June)

The second one that I love is Montego Bay King Single Quilt. However the design is not correct the design shows flamingos correctly...mine i have to have it turned and they are sideways. Really blows the whole look. And yes I tried to turn it but then the sides are too long and the length isn't long enough for the bed. I even held it against the sea shell one to make sure i had it right direction. I probably wouldnt be upset it you would have listed this as a "second" and it was not. Nor was the one i bought the year before. The cost was 19.99 I just am confused why you'd sell it when it was printed wrongly on fabric.

Thank you

Debi Kulbaba [protected]@aol.com

I bought a sectional sofa at the woodbridge nj store in december 2021 they were quick to take my money noncredit card told early february.

Well feb came they said no march well march came no sectional anne got involved the manager said may 2022 well its june 2022 she ignores my calls now I called the reginal manager no retrneither I reported to the bbb contacted the 7 on your side put on all social media they are the worst dont buy from themi paid for a sofa I have not gotten no one cares

Receipt number 254427 4/15/2022 12:03 transaction numbe4 Store 74 reg 2140 trans 82808 V17.27

Went to Boscovs to purchase several items. All was great until I went to checkout. I am a 100% disabled American veteran. When I placed my discount paper on the counter she gave me a very nasty look. It was as she was angry because I get a military discount. In the last as each item was scanned, the cashier would then scan the discount barcode, she scanned a couple items and then scanned the barcode. She then pushed it at me and said “Here take it!” In a VERY nasty tone. I let it go, 8 assumed she was having a bad day. We still had more items to be scanned. Again she pushed the military discount coupon at me and said “Here take it!” This time more nasty than the first. I said “Don’t you need to scan it again?” She said “Take it just take it!” I was ready to say forget it and just leave the store. Since there were customers behind me, I didn’t want to make it harder for them by having to wait as she removed the entire sale! I decided to leave and let Boscov’s know that just because I am a disabled veteran, I don’t believe deserve to be treated like my discount was a problem for her. If she only needed to scan it once, she could have said. “Here is your coupon, I only need to scan it once.” AND if she didn’t want to be there, she should have gone home, instead of taking it out on customers.

moved from Reading Pa to Aurora Co. try to place a order 6 separate times, your customer service will not send order.

1) changed address on bank card

2) customer service states bank card not working cause of address

3) paid bank $30.00 for new current card

4) called customer service again for the 7th x to place order

5) manager came on phone said bank issue

6) called bank, BANK SAYS BOSCOV RAN CARD *8 TIMES N IT WENT THRU ON OUR SIDE 8 TIMES but BOSCOV IS DECLINING IT

7) Have called your 1 800 number 9 x

8) WANT TO SPEND MONEY N YOU ALL DONT WANT TO TAKE MY ORDER WHAT IS YOUR PROBLEM

On Jan 22, 2022, I was accused of shoplifting merchandise totally $102.63. They said they had me on camera put the merchandise in my car and my tag number and driving away. They call the police, I listen to my voicemail when I got home, and it was the police wanting me to call them. I return their call and left them a voicemail. The officer called me the next day wanting me to come to the police station. I went in, he read me my rights and told me Boscov's accused me of shoplifting. I told the officer I paid for my stuff. I had to call the credit card company to prove I had paid for the Merchandise because I did not have my receipt with me. They prove I paid for the merchandise at Boscov's. I think something should be done about this. I was falsely accused of shoplifting. Now it is on my record that Boscov's accused me of shoplifting. What a humiliation this is to me. I will never step foot in Boscov's again. I will even close my Boscov's charge card. This is very wrong to do a customer that paid for their merchandise.

I purchased an item through your store on the store credit card provided by Comenity Bank. I have been making all of my payments without issue and recently realized we were getting close to the end of the promotional plan. I called Comenity bank when I realized they were NOT allocating the payments to the promotional balance as provided in the agreement. I have been trying to get this rectified since December 27th 2021 and today January 4th had several account representatives misleading me on my calls and one Lying to me and all refusing to verify the payment allocations. Specifically Representative Helen Employee I.D. 125080 lied on the phone and hung up on me refusing to allow me to speak with a supervisor. this was the 5th representative I had spoken with today. These employees identify themselves as Boscovs employees and reflect negatively on this store, they appear to be there to "handle" callers and NOT Assist. I have never been late on any credit payment and try and keep my balances low. I do appreciate the credit program and its design to be of convenience for your customers when needed. Thank you

On Nov. 27, I placed an order on line for 3 items of clothing. I still have not received them. Fed Ex tells me the store chose the cheapest way to send them and, as of today, delivery is now pending. I wish I could cancel the order and go somewhere else to make these purchases. I am not only disappointed but angry and fed up.

I recently ordered 5 pair of briggs capree pants from your store. I did receive all five pair. The tan pair fit great, but the second time I wore them they got a "pilly" between the legs. Also, the front left pocket is tearing out. The green pair also fit great, but someone must have ironed them, and they have marks down the front pleat. The white pair are huge... The black pair fit great and the blue pair are the same size and brand as the black, but need about an inch taken off where the hips should be, because they are huge. I normally buy briggs because of their consistently and quality... Not this time. I am very disappointed!

I purchased two Catnapper recliners with heat and message on March 13, 2020, we received the chair the end of May, and by November the one chair's frame was bent and no longer reclined. We called a number of times and finally in December we got the appointment for March for someone to come and look at the chair. On March 12, 2021 the man came looked at the chair, took pictures and said the would either replace or fix the chair and we would hear within 3 to 5 days what the plan would be. Well here it is March 27th, 15 days later and we still have not heard a word from anyone. I am so disappointed with the way this has been handled, and truthfully I want them to take the chair and give me my money back $339.99, and I will no longer buy any furniture from Boscov's.
Kathey Scheuer

I went to Boscov's at 1067 W Baltimore Pike, Media PA [protected]. My receipt information is as follows: 247855 1/05/22 14:33 Store 60 REG 2171 Trans 16031
I told the cashier that I was using my gift certificate and the balance on my debit. She charged everything ($57) to my debit card. She then took my gift card and put it into her drawer. I think she cut it. I called customer service at the store asked for the store Manager. The assistant that answered relayed the situation to the Manager and I was then told to just bring the receipt in. I live in Philadelphia and this is a huge inconvenience. Can this be rectified another way? Can my account get credited?
I would appreciate a response asap.
Valerie Cox
[protected]@msn.com
215.209.9772

To whom it may concern:

My name is Elizabeth Arce, my daughter, granddaughter and mother lost everything due to a fire July 16, 2019 1639 S. Main Rd. I was notified by someone from Boscov at the Vineland office, they informed me that they were going to help me with clothes and stuff that we lost. Giving us a little of hope to start our lives all over again. They even asked for all our sizes in clothes and shoes to this day, a year later no one has contacted me and we have not received anything. I feel that they should have never contacted me if they were not going to follow through. We have been through so much since the fire and to have people falsely trying to help is so not fair and it's so wrong... We would have never thought that we were going to be treated like that! Especially being a faithful shopper at your company. Again we are so upset with the way your company treated us!

You can contact me at [protected]@gmail.com or [protected].

Elizabeth Arce
432 New Magnolia Rd.
Vineland, NJ 08360

I have purchased numerous Daisy Fuentes bras and lkve except for one thing on them the underwire keeps popping out of the sides and is very uncomfortable and frustrating because when I am out I have to push them back in. When I wash and dry them they are in a bag so they dont get ruined so I don't know what is going on. What is your suggestion on this. I love them a lot but will probably have to go with a different kind.

I purchased a pair of these shoes at Boscov's in White Marsh mall in Maryland about 3 months ago. These shoes hurt my feet so bad I can't wear them. I've only wore the them a few times but it never gets any better. The insoles feel rough on my feet. I buy Easy Spirits all the time and I have quite a few pairs. I can't take them back to the store because I have worn them and I can't find the receipt. Is there anything you can do to help me? I can send a picture of my shoes if that will help.
Beverly Molidor

This is not a complaint against Boscov's

On 03/02/2019 I purchased a lazy boy sofa that was a floor model because none of the stores had any in stock. This was the second sofa I purchased (I needed 2 of the same). The first one I purchased was at the north store location. When I purchased this sofa from trudy at the york galleria mall location the gentleman that picked it up did so an a very small flat bed. My husband and I expressed out concern that the sofa would be damaged because it the end not on the flat bed was not being supported and was leaning down (it was a reclining sofa on 2 ends so it was very heavy). The gentleman said his larger flat bed was full of boxes that he did not want to remove. I was assured multiple times by trudy that this is the was they transfer all their furniture and it would not damage the sofa. I again expressed my concern because floor models have no warranty. She then verbally told me and my husband that if it was damaged from the handling I could return it. So in good faith I purchased the sofa. We drove over an hour to get this sofa and took it home flat on my husbands pick up truck. It was originally loaded with the tail gate up and leaning by the delivery gentleman. Before we drove away from the store I had my husband lower his tail gate so it would be flat for the drive home. Once the sofa was in our home I noticed that the end piece that was hanging down appeared to be bent. The corner of the front reclining piece is not straight across the floor, the stitching along the front is not even and the cushion on top sits higher. I contacted trudy to explain and she said what do you want me to do about it... I asked if it could be repaired. She stated I had to call customer service and rattled off a number and hung up. I called the next day and spoke with bill forry (the manager?) to get the customer service number again and if trudy left him a note, she said she would. He said she did leave a brief note. I explained to him my problem and what trudy had told me about returning it if it was damaged. He basically called me a liar and that she would have never said that and why did I take the sofa if I was concerned. I said because I was assured over and over again by her that it would be fine and that I could return it. I than called customer service and spoke with delilah and was told that they could not help because there was no warranty on floor models and that anything the sales person said to me would have to be taken up at the store. I asked to be transferred to a manager and while on hold for a while I was disconnected. A few hours later delilah called me back to apologize for the hang up and said the managers were on lunch but would call me back when they came back. She also stated that it was damaged because it was loaded on the truck leaning, per their notes, and it was an hour and half drive back to our house. I told her it was not driven home leaning that before we left the front of the store it was placed flat for the drive home. I told her to pull the security camera footage that would clearly show it laying flat when we left. So in addition to being called a liar they tried to blame the damage done by them on me. I waited all day for a call from a manager which never came.in a day when ordering online is so much easier and is slowly killing the building department stores (sears, bon ton) you would think that they would treat customers better. Unfortunately I am at work and do not have the ticket number delilah gave me or pictures.
Kathy link
5 versailles ct
Reading pa 19605
[protected]

Just spent 2 hours shopping in the Albany N.Y. Store and after asking 2 separate employees for help finding items which they blantently refused to help me search for I found the items on my own and it took quite some time. I went to cash out and was rudely told that whoever gave me the military discount last time should've been fired because I needed to have a slip from customer service even though my nys issued license states military. The managers name was David and he was extremely rude and nasty he wouldn't even look me in the face when he spoke. I'm very disappointed in the way staff at your company treats people who serve their country!

I purchased in/around July 2017 for gift for son. He put together, used for TV (38" flat screen) for about 2 months. Son then stored in my living room for just over year... unused, covered with cloth, nothing placed on it. He and wife moving into new home and uncovered to find it, what I can only say, it was swayback! I've never seen anything like that before. We've since inverted on cloth, and weighted somewhat to try and correct. I unscrewed one leg (didn't attempt 2nd), to clear underside to weight evenly, but fell to pieces as I loosened. Needless to say, son doesn't have his barely used piece of furniture in his new home, I'm unable to locate sale in my online account and I'm out a couple hundred dollars, he's out the stand and I need problem resolved immediately, as TV is placed on floor for past week. Obviously, I don't want same product replaced, as we can clearly see lack of quality. Store credit will suffice to replace. I've been a customer for years, purchased sectional, chairs, lamps. Luggage etc... I refer all friends and family. I would be extremely dissatisfied if this taken care of. Thank you.